Total 178,913 service centre manager job vacancies in The United States of America

We are seeking an experienced Training Manager to develop and deliver comprehensive training programs for our front-of-house team, which includes Restaurant Managers, Assistant Managers, Supervisors, Team Leaders, and Restaurant Crew. This role is integral to ensuring that our team provides exceptional service to guests, upholds operational standards, and creates a positive dining experience. The ideal candidate will have a strong background in restaurant operations, excellent communication skills, and a passion for mentoring and developing others.

Key Responsibilities:

• Design and implement training programs focused on service excellence, operational standards, and team leadership for all front-of-house staff.
• Conduct hands-on training sessions and workshops to enhance team members' skills in customer service, problem-solving, and operational efficiency.
• Work closely with restaurant leadership to assess training needs and continuously improve training materials and methods.
• Evaluate staff performance during and post-training to ensure they are meeting service and operational standards.
• Provide ongoing coaching and development for restaurant managers and leaders to help them cultivate a positive, service-driven team environment.
• Develop training materials, including manuals, instructional guides, and digital resources.

Qualifications:

• Minimum of 3-5 years of experience in a training or managerial role within the restaurant or hospitality industry. Prior experience training front-of-house teams is highly preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an advantage
• Strong knowledge of restaurant service operations and customer service excellence.
• Exceptional communication and presentation skills.
• Ability to create training materials and deliver engaging training sessions.
• Proficiency in assessing staff development needs and tailoring training programs accordingly.
• Strong organizational skills with the ability to manage multiple training initiatives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Personal development opportunities

Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.

Location:

1. KL City Centre (TRX)

Job Responsibilities:

• Main purpose of Service Ambassador is to relief to the Branch Manager, assumes responsibilities related to both operational and customer service aspects within the branch.
• Promote company products to customer to achieve target set by Company.
• Maintain and deliver excellent quality of customer service to internal and external customer.
• To ensure efficient and productive counter service operations.
• Fully adhere to operation requirement for branch operations.
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers.
• To ensure confidentiality, integrity & availability of all AEON's information assets are protected.
• To report promptly any breach of law, regulation, the company's code of conduct or other company policies and guidelines to immediate superior.
• To ensure efficient and productive counter service operations

Job Requirements:

• Strong interpersonal and communication skill
• Supervising and monitoring skill
• Passionate and self-driven.
• Minimum SPM with 5 years of Hospitality experience (Airlines & Hotel).
• Working experience in Sales & Service will be an added advantages.
• Good in selling, negotiation and promotion skills.
• Have own transportation.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Able to work on shift, public holiday and on weekends.
• Willing to travel and work independently under pressure.

Perks & Benefits:

• Personal leave
• Dental
• Miscellaneous allowance
• Medical, Loans
• Parking
• Vision
• Business (e.g. Shirts)

Benefits

• EPF
• SOCSO
• Medical
• Annual Leave
• Dental
• Parking
• Loan

KEY REPONSIBILITIES :

•⁠ ⁠INSTALLATION OF EQUIPMENT

•⁠ ⁠MAINTENNACE AND REPAIR

•⁠ ⁠TROUBLESHOOTING

•⁠ ⁠CUSTOMER SUPPORT

•⁠ ⁠REPORTING

•⁠ ⁠TOOLS & EQUIPMENT MANAGEMENT

•⁠ ⁠SAFETY COMPIANCE

FROM 18 - 30 AGE (MALE)

RM2000.00 - RM2600.00

NUMBER OF VACANCY : 1

TRAINING WILL PROVIDED

BASIC OF ENGLISH / BAHASA MELAYU

PHYSICAL STAMINA PRIORITY

TIME MANAGEMENT

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Service Engineer Requirements

1. Job Description:
   1. Drafting of boiler machine, ducting and piping layout plan.
   2. Calculation of project materials
   3. Commissioning and servicing of boiler & thermal oil heater.
   4. Conducting JKKP inspection, attend to JKKP officer
   5. Engineering project supervision and quality inspection

1. Academic qualification and skill sets:
   1. Bachelor degree in Electrical / Mechanical /Energy Related Engineering
   2. Computer & other skills:
      1. AUTOCAD
      2. MS Office, VISIO, ACCESS will be added advantages
   3. Added advantages for below skills:
      1. Qualified Boilerman
      2. Confined space training
      3. Job Safety Analysis
      4. Other Safety courses
   4. Good planning/organizing and inter-personal skills
   5. Service report, operation manual writing skills

1. Competency experiences:
   1. 1-2years working experience on engineering servicing industries
   2. 1-2years working experiences in factory but keen on engineering services
   3. Leader/ supervisor of service team
   4. Added advantages for experience on:
      1. Working with /servicing for pressure vessels or boiler
      2. JKKP requirements, inspection procedure
      3. DOE requirements

1. Personal characteristics:
   1. Strong interest on:-
      1. Learning new knowledge / skills
      2. Problem solving
   2. Able to work under pressure
   3. Strong deadline mindset, customer first thinking.
   4. High cost consciousness

1. Other requirements:
   1. Willing to work on holidays, and emergency on call basis(occasional)
   2. Regular travelling

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Responsible in day to day coordination function of entire Logistic Activities in order to ensure accurate and timely shipment pick-up and delivery, loading and unloading to both consignor and consignee.

Responsibilities:

• • Covers all logistics activities on an operational basis for Malaysia and Thailand.
  • Ensure logistics workload monitored well and under control.
  • Work closely with the trucking department.
  • Quick responding to customers needs or questions while executing the shipment coordination jobs.
  • Willingness and readiness to undertake additional tasks within ability to support and execution.

Requirement:

• • Familiar with export and import procedures especially Thailand and Malaysia.
  • Knowledge of computer based logistics systems.
  • Ability to communicate clearly via phone and writing.
  • Preferable Transport Executive specializing in logistics / shipping line.
  • Conversant and fluent in written and spoken in Bahasa Malaysia, English or Mandarin.
  • Work based in Section 25 Shah Alam.
  • Full time positions available.

Perks & Benefits

• Open culture
• Personal development opportunities
• Paid training and development

Position Summary:

We are seeking an Customer Service Associate to join our dynamic team. The ideal candidate will support Operations Support Analysts, back office personnel, support staff, and IT teams, ensuring smooth operations and achieving the highest customer satisfaction. This role requires excellent communication, problem-solving, and teamwork skills, with the ability to work independently and take ownership of tasks.

Key Responsibilities:

• Provide immediate support and troubleshooting for customer issues across various communication channels, including phone, email, WhatsApp, SMS, and Telegram.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Answer incoming calls and support clients with their inquiries.
• Document processes and interactions with customers accurately.
• Collaborate with other departments to ensure customer issues are resolved.
• Use sufficient product knowledge to acknowledge and address customer concerns.
• Direct customer inquiries to relevant departments for further assistance.

Essential Skills:

• Strong verbal proficiency in English; additional language skills Bahasa Malaysia, Chinese are a plus.
• Sound communication skills with the ability to listen actively and respond effectively.
• Problem-solving skills with a customer-focused and quality-driven mindset.
• Positive attitude, accountability, and adaptability to work in a fast-paced environment.
• Reliability, flexibility, and attention to detail.
• Empathy, conflict resolution, and the ability to use positive language.

Competencies:

• Customer focus and quality assurance.
• Strong accountability, problem-solving, and a positive approach to challenges.
• Effective communication and critical thinking skills.
• Patience and self-control in stressful situations.
• Ability to demonstrate empathy and provide a supportive experience for customers.

Tools and Technology:

• Proficiency in help desk software, phones, chatbots, and video communication tools.
• Familiarity with shared project management and internal communication tools.
• Experience with customer service reporting and assessment tools.
• Access to a self-service knowledge base for FAQs and onboarding.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

Job brief

• We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
• Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. 
• Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

Responsibilities

• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
• Manage and oversee the dealership’s workflow and schedule
• Call customers to advise them about service changes or car pick-up times
• Maintain positive customer relationships to ensure repeat business

Perks & Benefits

• Employee equity
• Commission and bonus
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Roles

• Lead the design, implementation and execution of system integration projects, ensuring adherence to project timelines, budgets and quality standards.
• Developing and control the full project-plan lifecycle and identify project responsibilities, delegating phases and elements, acquire necessary research and materials or tools, project site evaluation for project execution.
• Clarify and communicate project scope of supply, explain engineering design, process flow diagram and plans with customers confidently and precisely.
• Conduct site visits to assess client needs, conduct installations and deliver training sessions to end-users on system operation and maintenance best practices.
• Produce detail engineering design on the process according to respective standard (GEP and GMP) and create process flow diagram, layouts, 3D drawing and effective presentation on processes via FDS, Functional Design Specification.
• Works closely with internal and external stakeholders to execute project plans according to project requirements, standard, quality and safety compliance, local authorities, third party inspection, process warranty and after sales services.
• Develop and maintain project documentation, including technical specifications, schematics and user manuals.
• Perform maintenance on the process equipment and restore equipment to normal operating condition and produce service report.
• Provide technical support and troubleshooting assistance to clients, addressing issues related to system performance, maintenance and upgrades.
• Assist customers to plan intervals of preventive maintenance, spare parts inventory, analyse risk and recommend consumable and critical spare parts purchase.

Qualifications

1. Diploma or Bachelor’s degree in any related engineering field.

2. Fresh graduate or 2 years of experience in any engineering field.

3. Strong interpersonal skills and confident.

4. Excellent verbal and written communication skills to work comfortably with people at all levels.

5. Results-oriented, self-motivated, energetic, professional, reliable, and a team player.

6. In-dept technical knowledge in engineering field.

7. Technical minded, attentive learner and detail-oriented.

8. Problem solving skill.

9. Able to travel locally and overseas.

Perks & Benefits

• Personal leave
• Personal development opportunities

 REQUIREMENTS

• Must possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.
• A customer service-oriented mindset with a passion for helping others.
• Problem-solver who can communicate solutions clearly, both verbally and in writing.
• Flexibility to work shifts, including both day and night schedules.
• Fluent in English and Bahasa Malaysia.
• Customer service experience is an added advantage.

KEY RESPONSIBILITIES 

• Handle a high volume of inbound calls efficiently and professionally.
• Respond to customer feedback and inquiries with a friendly and proactive approach.
• Deliver exceptional, timely support to our clients by maintaining a high standard of service.
• Manage various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.
• Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
• Enter and update customer information in the system to maintain accurate records.
• Uphold strict customer data privacy policies.
• Must be able to work on a 24/7 rotation basis.
• Adaptability to various ad hoc tasks as needed.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal allowances that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• Dental insurance
• Paid training and development

Responsibilities:

• To coordinate customer's Qual and Engineering builds.
• Liaise with customers to acquire all information including technical aspects necessary for Qual builds.
• Act as a channel for customer's feedback and complaint.
• Develop new marketing strategy and plan to penetrate the market.
• Involve in audit functions to meet customer requirements
• Sustain existing customers in services and technical requirements

Requirements:

• Candidate must possess at least Bachelor's Degree in Engineering / Science Business Administration / Management or related discipline.
• Ability to work with all levels of employees.
• Independent and self-motivated with good communication and presentation skills.

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development
• Free parking space

Position Summary:

We are seeking an Customer Service Associate to join our dynamic team. The ideal candidate will support Operations Support Analysts, back office personnel, support staff, and IT teams, ensuring smooth operations and achieving the highest customer satisfaction. This role requires excellent communication, problem-solving, and teamwork skills, with the ability to work independently and take ownership of tasks.

Key Responsibilities:

• Provide immediate support and troubleshooting for customer issues across various communication channels, including phone, email, WhatsApp, SMS, and Telegram.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Answer incoming calls and support clients with their inquiries.
• Document processes and interactions with customers accurately.
• Collaborate with other departments to ensure customer issues are resolved.
• Use sufficient product knowledge to acknowledge and address customer concerns.
• Direct customer inquiries to relevant departments for further assistance.

Essential Skills:

• Strong verbal proficiency in English; additional language skills Bahasa Malaysia, Chinese are a plus.
• Sound communication skills with the ability to listen actively and respond effectively.
• Problem-solving skills with a customer-focused and quality-driven mindset.
• Positive attitude, accountability, and adaptability to work in a fast-paced environment.
• Reliability, flexibility, and attention to detail.
• Empathy, conflict resolution, and the ability to use positive language.

Competencies:

• Customer focus and quality assurance.
• Strong accountability, problem-solving, and a positive approach to challenges.
• Effective communication and critical thinking skills.
• Patience and self-control in stressful situations.
• Ability to demonstrate empathy and provide a supportive experience for customers.

Tools and Technology:

• Proficiency in help desk software, phones, chatbots, and video communication tools.
• Familiarity with shared project management and internal communication tools.
• Experience with customer service reporting and assessment tools.
• Access to a self-service knowledge base for FAQs and onboarding.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

Responsibilities

• To provide sales and services to existing and prospective customers
• To provide Industrial water treatment plant solutions and improvement plans to customer.
• Respond to customer complaints in a timely manner.
• Plan, Organize and Control task for Engineers, Supervisors and Technicians
• Support superior offices in the Planning, Organizing and Controlling of Supervisors and Technicians
• Prepare, schedule, coordinate and monitor assigned service orders.
• Attend site visit, as and when required, and interact with existing and prospective customers with the aim of securing business orders.
• Delegate tasks to team members according to their individual skill sets, experience and abilities to ensure efficient completion of the work orders.
• Undertake assignments, ad-hoc tasks and related duties as and ehrn required.
• Participate in ISO 9001, ISO 14001 and ISO 45001 activities.

Requirements

• Fresh graduates are encourage to apply
• Minimum 1 to 2 years for Junior , 3 to 4 years working experience in Industrial Water Treatment System for Senior positions.
• Preferably with basic / intermediate knowledge of Electrical Controls and Mechanical Operation on waste water / ultrapure water environment
• Bachelor's Degree (Science / Engineering/Technology).
• Basic knowledge of relevant laws and legislations which are enforced by Department of Environment and Department of Safety & Health.
• Candidates must have own transport and with valid car driving license.
• Willing to travel and with good communication & leadership skills.
• Working experience with ISO 9001, ISO 14001 and ISO 45001 standards.
• Competent person with CePIETSO (BP,PCP) Certified Environmental Professional in Industrial Effluent Treatment System will be added advantage.
• Candidate require to work in Penang & Kulim site.
• Candidate fluent in mandarin preferred as role requires to deal with mandarin speaking clients

Perks & Benefits

• Career Development and Opportunities
• Medical & Personal Insurance Benefit
• Personal leave

Working Hours

• Monday to Friday 8am-5pm
• Saturday 8am-12pm (Alternate)

What will you do?

• Engage with our customers through friendly follow-ups on WhatsApp or by phone, providing personalized service every step of the way!

Do you meet the requirement?

• Detail-oriented with strong focus on accuracy and precision in every task
• Outgoing, cheerful and patient

Perks & Benefits

• Full attendance allowance
• EPF, SOCSO, EIS
• Medical benefit
• Personal accident insurance
• Casual dress code
• New Year bonus
• Performance bonus
• Company trips
• Yearly increment

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

• To ensure Easy Payment Product Sales & operations are functioning well.
• Maintain a good level merchant servicing.
• To monitor merchant sales performance, identify and develop new account. Merchant servicing, handle & follow up merchant’s complaints & feedbacks.
• Active engagement with the merchant.
• Conduct training to new merchant. o create and build up good relationship between organization and merchant to create loyalty business partner.
• Monitoring sales claim and ensure no sales claim expired.

Job Requirements

• Degree or Diploma holder in any discipline
• STPM/SPM with minimum 3 years related experience and with leading team experiences.

Skills Requirements

• Lesson planning skills to plan lessons by incorporating the key elements systematically.
• Presentation skills to deliver the content to participants.
• Able to communicate to all level and target audience.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior, ability to handle & manage stress.
• Good command of English and Bahasa Malaysia.
• PC literate.

Perks & Benefits

• Medical insurance
• Open culture