RESERVATION OFFICER-TRAVEL AGENCY
Other
Junior Executive
Kuala Lumpur, Federal Territory of...
4 hours ago
Key ResponsibilitiesTour Planning & CoordinationDevelop and arrange comprehensive travel itineraries, including flights, accommodations, transfers, tours, and activities.Coordinate with various service providers, includin...
Key Responsibilities
- Tour Planning & Coordination
- Develop and arrange comprehensive travel itineraries, including flights, accommodations, transfers, tours, and activities.
- Coordinate with various service providers, including hotels, transport companies, and local tour guides, to secure bookings and ensure smooth operations.
- Review and confirm tour packages, ensuring details are accurate and meet client expectations.
- Customer Service & Communication
- Handle customer inquiries, provide guidance on travel arrangements, and address special requests or requirements.
- Resolve any issues or complaints related to bookings, travel arrangements, or itinerary changes promptly and professionally.
- Act as the main point of contact for clients during their tour, providing support and assistance as needed.
- Booking Management
- Process and manage bookings from initial inquiry to confirmation, including invoicing and payment tracking.
- Maintain accurate records of client bookings, including updating client preferences and relevant travel documents.
- Monitor and adjust bookings in response to changes in availability, cancellations, or last-minute adjustments.
- Vendor and Partner Relations
- Establish and maintain strong relationships with service providers to negotiate rates and secure favorable deals.
- Collaborate with local and international partners to expand the range of travel options and enhance the quality of tour packages.
- Quality Assurance
- Ensure that all services and travel packages meet the company's standards for quality and customer satisfaction.
- Gather feedback from clients post-travel to identify areas for improvement and ensure continued service excellence.
PREFERABLE : CHINESE
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Personal leave
Fun & Sun Holidays , established in 2001, is a tour operator licensed by the Ministry of Tourism Malaysia (license no : KKKP No 3803) , We are also a member of the Malaysian Association of Tour Operators and travel agents. Our office located in the heart of Malaysia – its capital Kuala Lumpur. Fun & Sun Holidays is a multiservice tour operator specializing in organizing of various, including VIP exclusive,travel to Southeast Asia. Not to mention the well-known classical services (spas, attractions, visas, accommodation, etc.), Fun & Sun Holidays also specializes in VIP, corporate (golf, seminars), natural (perfect beaches with blissful sceneries, lavish rainforests with the lush of flora and fauna, diving for shipwrecks and unique corals, unforgettable fishing far away from civilization with the island barbeque, exciting river rafting through the virgin jungles, event (Formula 1, colorful festivals and celebrations), highly qualified medical (general and specialized), short-term (English language learning) and long-term (colleges and academic institutions) educational types of tourism, and of course, shopping spree (from local-made items retailer stor branded boutiques). And all is of the world level quality! Do not forget the travel infrastructure of the country is not only for adult travelers but also is highly developed for children and teenagers offering a rich variety of educational games, entertainment, parks, museums, aquariums, etc.
