Are you a skilled leader with a talent for fostering collaboration and driving operational success? Hendersons, a leading provider of educational serv.....
Are you a skilled leader with a talent for fostering collaboration and driving operational success? Hendersons, a leading provider of educational services, is seeking a dedicated Liaison Manager to oversee a dynamic team and ensure teachers, managers, and students are supported in achieving excellence.
In this critical role, you’ll lead a team to empower teachers to deliver exceptional educational experiences and managers to create outstanding learning materials. By managing processes, optimizing workflows, and providing actionable insights, you’ll play a pivotal role in driving student success in exam preparation and selective entry outcomes.
What You’ll Do
As our Liaison Manager, you will:
Champion Our Mission and Values: Promote and embody Hendersons' Vision, Mission, and Values in all actions and leadership decisions.
Drive Organisational Insights and Knowledge Management: Manage data to provide actionable insights and lead a comprehensive knowledge management strategy to enhance student outcomes.
Foster Collaboration and Leadership: Mentor and lead a dedicated team, ensuring they deliver exceptional support to teachers, managers, and students.
Optimize Resources and Processes: Oversee resource management, streamline workflows, and ensure compliance with all relevant policies, standards, and procedures.
Coordinate Critical Operations: Manage teacher allocations, coordinate practice exams, and resolve customer complaints while maintaining high standards of service.
Build Relationships: Develop strong collaborative relationships with management, teachers, students, parents, and external partners.
What We’re Looking For
To thrive in this role, you will have:
Minimum 2 years of experience in a similar leadership role.
Proficiency in MS Office (Excel, Outlook) and familiarity with CRMs or database management.
Strong organizational, time management, and multitasking skills in a fast-paced environment.
Excellent problem-solving abilities and attention to detail.
Exceptional communication and customer service skills.
A collaborative mindset with the ability to build and maintain productive relationships.
Why Join Us?
At Hendersons, we are committed to empowering students and creating exceptional educational outcomes. As Liaison Manager, you will be at the heart of this mission, leading a team that supports impactful teaching and innovative material development. We offer:
Salary $74,000 plus super.
