Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine? Are you a team player who is adept at collaborating across internal teams? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Client Manager who will be the main contact for the client ongoing escalated service and relationship. They are directly accountable for client satisfaction and enhancing the client experience.
Assume overall responsibility for managing Planholder/client accounts (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
Service the account and build strong relationships with clients and brokers/consultants.
Work closely with the respective sales office to gain their buy-in for the account management strategy and position.
Strategically managing the lifecycle of a client to drive the right solutions to their benefit needs
Balance the needs of the client with that of the business.
Achieve yearly financial growth goals.
BA or BS degree preferred or equivalent work experience.
Minimum of 3 years of group insurance experience servicing accounts and/or account management.
Strong customer service acumen.
Demonstrated success in dealing with brokers/consultants as well as sophisticated clients.
Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client
Ability to leverage all sales enablement technology, training and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce.
Ability to operate in a virtual environment and effectively build rapport virtually.
Ability to adapt to changes in a fast paced and dynamic environment.
Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes.
Consultative Selling Skills and the ability to influence and persuade.
Virtual communication, presentation, consultative selling, and relationship building skills.
Team player with ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation.
Ability to collaborate across internal teams including collaborative selling.
Strategic and critical thinking and basic math skills.
Openness to change and new ways of working across the board, but specifically including the ability to execute new strategies/tactics to drive results to maximizing current broker base.
Ability to exercise sound judgment and deal with conflict.
Ability to exude confidence and demonstrate optimism and positive attitude.
Advanced organizational and time management skills.
Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.
The preferred location for this position is our Atlanta, GA Regional Group Office (Alpharetta, GA). The work arrangement will be hybrid (two days per week in office; three days per week working from home).
Up to 25% travel within the territory
Salary Range
$52,440 - $86,145
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
