Total 16 customer service job vacancies in kingston upon thames london kt2 5en

Customer Service
35 hours a week
£23,500
6 month temp to perm
January start date
Hybrid

Newcastle

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!

What will you be doing?
* Supporting customers through a range of queries
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service
Monday - Sunday 35 hours
£23,500
6 month temp to perm contract
January start date
Hybrid in Newcastle

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!

What will you be doing?
* Supporting customers through a range of queries
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Customer Service
Monday - Sunday 35 hours
£23,500
6 month temp to perm contract
January start date
Hybrid in Newcastle

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their customer service team!

What will you be doing?
* Supporting customers through a range of queries
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

• Journey Mapping: Design and develop detailed customer journey maps, capturing all touchpoints, interactions, and emotions.
• Collaboration: Work with the Customer Journey Manager and cross-functional teams to align journey designs with organizational goals.
• Workshops and Feedback: Lead workshops with residents and stakeholders to gather insights, validate journey maps, and identify areas for process improvement.
• Service Blueprinting: Use service blueprinting techniques to map both customer-facing and back-end processes.
• Digital Tools: Create and update interactive journey maps using digital platforms like Miro, Figma, or similar tools.
• Reporting: Present detailed journey maps, insights, and recommendations to the team and leadership, highlighting actionable improvements.
• Customer Experience: Ensure the highest standards of customer care, addressing any challenges and optimising the experience for residents.

• Proven experience in service design, customer experience or user experience (UX) roles.
• Familiarity with journey mapping and service blueprinting techniques.
• Strong ability to collaborate with cross-functional teams and stakeholders.
• Proficiency in using digital tools such as Miro, Figma, or similar for journey mapping.
• Experience in the housing sector or working within public sector services is advantageous.
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly.
• Ability to work independently and take ownership of projects.

• A proactive approach to problem-solving and identifying areas for service improvement.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Familiarity with data analysis tools and CRM platforms (Salesforce, etc.) is a plus.

Service Accountant
Location: London
Contract: Temporary (4-month initial)
Rate: £400.00 per day
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Service Accountant (Adults Social Care) to join the team on a temporary basis. The postholder will provide professional financial advice and support to the Adult Social Care division based on a sound understanding of the business and the regulatory/accounting regime.

Main Responsibilities

• Co-ordinate both the revenue and capital budget preparation, budget monitoring and closure of accounts work for the relevant service area.
• Forge an excellent working relationship with the service directorate, whilst maintaining professional integrity and not compromising on financial best practice.
• Lead and/or participate in improvement projects or matrix management projects as directed, as part of the Division's transformation and improvement agenda.
• Produce or assist in producing financial advice and support to elected Members, Corporate Directors, senior managers, budget managers and colleagues within the Finance Division to the highest professional standards and within prescribed timescales.
• Quality assure managers forecasts and produce timely and accurate monthly capital and revenue monitoring reports, ensuring that variances are investigated and managed, risks are recognised, and forecasts are robust.

Candidate Criteria

• CCAB/CIMA Qualified Accountant or equivalent
• Experience of working within an Adults Social Care Finance environment preferably in Local Authority.
• Experience of co-ordinating revenue and capital budget preparation and monitoring.
• High-level financial reporting skills with the ability to produce clear and concise information for senior members
• Great communication skills with the ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

We are seeking a dedicated and compassionate Probation Officer to join our team in Brent, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.55- £29.30 per hour and provides the flexibility to support a healthy work-life balance.

Responsibilities:

1. 
   Case Management:
   • Oversee a caseload of individuals on probation, conducting regular assessments to monitor progress.
   • Develop and implement individualised rehabilitation plans based on risk and needs assessments.
2. 
   Counselling and Support:
   • Provide counselling and support to individuals to address underlying issues contributing to criminal behaviour.
   • Collaborate with external agencies and professionals to ensure comprehensive support for probationers.
3. 
   Monitoring and Compliance:
   • Monitor and enforce compliance with probation conditions.
   • Conduct regular check-ins, drug testing, and home visits to ensure adherence to guidelines.
4. 
   Documentation and Reporting:
   • Maintain accurate and up-to-date case records and documentation.
   • Prepare detailed reports for court hearings and other relevant stakeholders.
5. 
   Community Engagement:
   • Establish and maintain positive relationships with community resources to facilitate successful reintegration.
   • Organize and participate in community programs aimed at preventing recidivism.
6. 
   Crisis Intervention:
   • Respond promptly to crises and emergencies, providing appropriate interventions and referrals.

Qualifications:

• Bachelor's degree in Criminal Justice, Social Work, Psychology, or a related field.
• Proven experience in probation, parole, or a related field is preferred.
• Strong understanding of criminal justice procedures and rehabilitation principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of relevant legislation and regulations.

Benefits:

• Competitive hourly pay of £26.45.
• Flexible working hours to support work-life balance.
• Opportunities for professional development and training.
• Positive and inclusive work environment.

If you are passionate about making a positive impact on individuals' lives and contributing to community safety, we invite you to apply for this rewarding Probation Officer position in London. Join us in our mission to promote rehabilitation and foster positive change in the lives of those under probation.

If you are interested in the role, or know of anyone who may be, please contact Mark at Service Care Solutions on 01772 208962 or email mark.white@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

We have an excellent position available with a client based in Croydon for an Electrician with experience in domestic repairs and maintenance.

You will be working in void and tenanted properties providing high-quality maintenance services to residents and external partners. You'll be responsible for overseeing repair work from start to finish, ensuring quality assurance at each stage.

The hourly pay rate for this role is £22.16 Ltd (PAYE equivalent £18.89 Inclusive of holiday).

Working hours for this role are Monday to Friday with overtime available. A company van will be supplied and will be equipped with all tools and materials.

You will need;

• City & Guilds/NVQ Level 3 in Electrical Installation
• 17th or 18th Edition
• Full UK Driving Licence
• Proven experience in repairs, maintenance, and fault finding

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Team Manager - Safeguarding and Care Planning Team

Salary: up to £55,890.00 per annum

In addition, you will receive up to £2000 annual retention payment, £2000 Golden Hello

and other excellent benefits including a lease car
Hours: Full Time

Contract: Permanent

Location: Bromley Civic Centre/hybrid working

Bromley is committed to making children and young people in the Borough its top priority and are seeking highly talented and ambitious registered Team Managers to join us on our journey to excellence.

Applicants must have Degree or equivalent qualification in Social Care, enhanced Disclosure Barring Service check, and be registered with Social Work England (or able to obtain registration prior to commencement of employment).

Appropriate and relevant experience and post-qualification experience of children and families social work within a statutory, voluntary or independent sector organisation.

This to include:

Supervising complex Casework

Undertaking contested care proceedings

Supervising Supporting & coaching Social Workers

Experience of Practice teaching

Raising practice standards

Benefits working for the London Borough of Bromley:

• Golden Hello & Annual Retention Allowance
• Merited pay scheme
• 30 days Annual Leave
• The opportunity to participate in the Local Government Pension Scheme
• Excellent training and career development pathway
• Free Car Parking at Bromley Civic Centre
• The ability to claim mileage for business trips in line with HMRC guidance
• Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area
• A range of salary sacrifice schemes, including for lease cars, technology equipment and for gym.
• Benefit scheme also includes a range of discounts at local retailers

please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Service Care Legal are currently recruiting on behalf of a Legal 500 and Chambers recommended firm who are seeking a Childcare Solicitor to join their growing team. Please find below further details with regards to this opportunity.

ROLE: Childcare Solicitor
LOCATION: Hammersmith, West London
SALARY: £40,000 to £50,000 (DOE)
PQE: 3 years'+

The Role of the Childcare Solicitor

• To manage a caseload of Childcare Law matters with focus on public law/publicly funded matters
• Undertake a variety of work including public law, child protection, SGO and adoption matters
• Undertake advocacy where possible to ensure consistency for the clients

The Person

• Qualified Solicitor or Legal Executive with a minimum of 3 years' PQE
• Experience in managing a caseload of publicly funded Childcare Law matters
• Working towards Law Society's Children Law accreditation

The Benefits

• Flexible working arrangements
• Competitive package

If this Senior Housing Disrepair Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £500.

Service Care Legal are currently recruiting on behalf of a London Borough Council who are seeking a Housing Lawyer to assist the team with Housing Law matters. Please find below further details with regards to this role.

ROLE: Housing Litigation Lawyer
LOCATION: South London
RATE: £40.00 to £50.00 per hour
CONTRACT: Initial 5 months with possibility of extension

Please note that this role would be hybrid working (1 or 2 days per week in the office)

The Role of the Housing Lawyer

• To independently manage a full caseload of Housing Litigation matters through to completion
• Cases will be mainly consisting of Housing Disrepair and Housing Prosecutions work

The Person

• A qualified Solicitor, Legal Executive or Barrister with a minimum of 2 years' PQE
• Previous experience of progressing disrepair and housing prosecutions work would be essential
• Working experience at a public sector authority would also be highly beneficial for this role

The Benefits

• Weekly payroll
• Flexible working arrangements

If this Housing Litigation Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

We have an excellent position available with a client based in Camden for a Multi Trader with experience in domestic repairs and maintenance.

You will be working in void and tenanted properties providing high-quality maintenance services to residents and external partners. You'll be responsible for overseeing repair work from start to finish, ensuring quality assurance at each stage.

The hourly pay rate for this role is £21.44 Ltd (PAYE equivalent £18.28 Inclusive of holiday).

Working hours for this role are Monday to Friday with overtime available. A company van will be supplied and will be equipped with all tools and materials.

You will need;

• City & Guilds/NVQ in a core trade
• Experience in 2 trades such as (Plumbing, Joinery, Plastering, Tiling, etc)
• Full UK Driving Licence
• Proven experience in domestic repairs and maintenance

Please contact Lewis for more information on 01772 208 967 or email your CV to lewis.jackson@servicecare.org.uk

Project Support Officer
3-Month Initial Contract | 36 Hours Per Week
£21 Umbrella / £16 PAYE per Hour | Hybrid Working (1-2 Days in Office)

About the Role:
Southwark Council is seeking a dedicated and motivated Project Support Officer to join our Lifelong Links Team on an initial 3-month contract. This role is pivotal in supporting the operational success of the Lifelong Links project, ensuring children in care can maintain and build vital relationships with their families and communities, addressing gaps in the care system identified by the Care Inquiry of 2013.

As a Project Support Officer, you will work closely with the Team Manager to deliver effective day-to-day support to the Lifelong Links Team, playing a crucial part in supporting children in care to form and sustain lifelong relationships with family members and friends.

Key Responsibilities:

• Provide essential project support to the Lifelong Links Team.
• Assist with the oversight of the team's day-to-day operations.
• Review children's files and extract key information relating to their history with Children's Social Care.
• Support the development and management of genograms (family trees) for children using GenoPro.
• Collaborate with team members to ensure effective coordination and communication.

Essential Skills and Experience:

• Experience of Mosaic is desired but not essential.
• Proven ability to review children's files and access key information on their historical involvement with Children's Social Care.
• Strong organisational skills and attention to detail.
• Ability to work both independently and as part of a team.
• Excellent communication skills, both verbal and written.

Contract Details:

• Contract Length: 3 months (with potential to extend).
• Hours: 36 hours per week.
• Rate of Pay: £21 umbrella per hour / £16 PAYE per hour.
• Hybrid Working: 1-2 days in the office based in Southwark, with flexibility for remote work.

How to Apply:
If you are passionate about making a difference in the lives of young people and have the skills and experience required, we would love to hear from you. Please submit your application with your updated

Service Care Solutions have an exciting opportunity for an Estate Cleaner to join a Housing Association client who have released a vacancy to join there team based in the Camberwell area of South London.

We are seeking an individual who has the experience and who wants to make a difference in a challenging environment. If you have a proven track record of maintaining and cleaning communal areas, service communal gardens and other common areas please get in touch.

In this role, you'll provide an efficient and effective service as a member of the Estates team.

You'll ensure that adequate stock control is kept of all materials, equipment and facilities

You'll carry out all grounds maintenance work including litter picking, leaf blowing, communal cleaning as requested by the Estates Supervisor as well as other duties relevant to the role.

What you'll need

• You'll be an experienced Cleaner carrying out cleaning services and be responsible for communicating requirements and reporting incidents.
• You'll be able to work individually or collaboratively with other team members, staff and external contractors; prioritise own workload but also follow a schedule.
• You'll be proactive in helping assess for maintenance related issues, health and safety including reporting building defects and completing basic compliance checks.
• You'll be able to effectively prioritise and ensure effective use of own time.

This will be a static role however it is important that you can get to Camberwell for 8am every day.

The role will work with a range of residents and colleagues, so a positive approach to collaborative team working is essential.

Working hours for this role are Monday to Friday, 8am till 4pm.

For further details, get in touch with Prakash today by calling 01772 208967, or emailing prakash.panchani@servicecare.org.uk

Service Care Legal are currently recruiting on behalf of a leading law firm in East London who are seeking a Family Solicitor to join their highly reputable team. The role would will solely working Legal Aid Domestic Violence matters. Further details below:

ROLE: Family Solicitor (Legal Aid Domestic Violence)
LOCATION: East London
SALARY: £40,000 to £55,000

About the Role:

We are seeking a compassionate and dedicated Legal Aid Domestic Violence Solicitor to join our team. This role involves providing expert legal advice and representation to clients experiencing domestic violence, focusing on securing their safety and legal rights. The successful candidate will manage a caseload of Legal Aid-funded cases, including obtaining protective injunctions and providing guidance on family law matters related to domestic violence.

Key Responsibilities:

• Client Representation: Provide legal advice and representation to clients in domestic violence cases, including obtaining non-molestation orders, occupation orders, and other protective injunctions.
• Case Management: Handle a varied caseload of Legal Aid-funded cases, ensuring compliance with Legal Aid Agency requirements.
• Court Proceedings: Prepare and represent clients in court, advocating effectively on their behalf.
• Client Support: Offer compassionate support to clients, understanding the sensitive nature of domestic violence cases and maintaining confidentiality at all times.
• Legal Documentation: Draft necessary legal documents, including witness statements, applications, and orders.
• Liaison: Work closely with external agencies, such as police, social services, and support organizations, to coordinate comprehensive support for clients.
• Legal Updates: Stay informed about changes in domestic violence law and Legal Aid regulations, ensuring that all advice is up-to-date and compliant.
• Client Advocacy: Actively participate in awareness and advocacy efforts related to domestic violence and legal aid issues.

Key Requirements:

• Qualifications: Qualified Solicitor in England and Wales with a current Practising Certificate.
• Experience: Minimum of 2 years' experience in family law, with a focus on domestic violence cases.
• Legal Aid Knowledge: In-depth understanding of Legal Aid procedures and requirements.
• Advocacy Skills: Strong advocacy skills, with experience representing clients in court.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex legal matters clearly and sensitively.
• Client Care: Empathy and the ability to handle emotionally charged situations with professionalism.
• Organisational Skills: Strong organizational skills, with the ability to manage a demanding caseload effectively.

If this Family Solicitor role sounds like an opportunity of interest, please contact Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Legal are recruiting on behalf of a leading law firm in North London who are seeking a Private Client Solicitor to join their team. Please find below further details with regards to this position and the requirements for the role.

ROLE: Private Client Solicitor
LOCATION: North London
SALARY: £40,000 to £45,000 per annum
PQE: 2 years'+

Key Responsibilities:

• Manage a caseload of Wills, Powers of Attorney, and Estate Administration matters.
• Administer estates, set up trusts, and handle inheritance tax matters.
• Assist with the preparation and processing of probate applications.
• Provide tax planning advice (experience in this area is advantageous).
• Ensure all correspondence is handled efficiently and accurately.
• Maintain accurate time costing procedures.

Key Skills Required:

• Strong team player with a proactive approach.
• Excellent client care skills, with the ability to handle sensitive matters.
• Strong analytical, organisational, and decision-making abilities.
• Proficient in Microsoft Office and document management systems.
• STEP qualification is desirable but not essential.

If this Private Client Solicitor role sounds like an opportunity of interest, please contact Lloyd Stanley on 01772 208969 , or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.