Total 1,346 customer service job vacancies in London, E1 1FR

Trainee Classic Car Service and Sales Advisor

- Location: Wimbledon, South London
- Salary: National Living Wage
- Hours: 9am - 6pm, Monday - Friday

Are you a classic car enthusiast with a passion for customer service and an eagerness to learn? Our client has an exciting opportunity for a Trainee Classic Car Service and Sales Advisor to join their well-respected classic car repair and sales business in Wimbledon!

Our client is a renowned classic car Concierge and Full-Service business with over 20 years of success in the industry. They specialise in sourcing, full mechanical servicing, and sales of iconic vehicles, including Porsche, Mercedes, Ferrari, and Rolls Royce. Known for their exceptional attention to detail, they pride themselves on delivering unmatched quality in every project.

Why Join the Team?

- Collaborate with Experts: Work alongside skilled professionals passionate about classic cars and craftsmanship.
- Ongoing Learning: Benefit from continual training and development opportunities to grow your skills.
- Fantastic Benefits: Enjoy 20 days of holiday (plus bank holidays), pension contributions, and fun social events like trade shows, team outings, and festive dinners.
- Inspiring Environment: Be part of a team that celebrates quality, detail, and a shared love for classic cars.

As a Trainee Classic Car Service and Sales Advisor, your responsibilities will include but are not limited to:

- Supporting Office Tasks: Assisting with administrative duties, including data entry, scheduling, and communication with clients.
- Client Reception: Greeting clients warmly, preparing tea or coffee, and ensuring a comfortable and welcoming experience from the start.
- Vehicle Care: Washing classic cars and maintaining a clean and organised workspace.
- Workshop Involvement: Lending a hand in the workshop, where you'll have the chance to learn basic mechanics and assist in classic car restoration projects

This Customer Service Advisor role is ideal for someone who is eager to learn, enthusiastic about classic cars, and comfortable in a hands-on environment. A friendly demeanor, willingness to help wherever needed, and an interest in classic car mechanics will make you a strong candidate for this position.

If you’re excited about the prospect of joining a dedicated team in a classic car environment, or if you'd like to learn more about opportunities in classic car parts, car restoration, and classic car repairs across South London, reach out to Alex Perrin at Perfect Placement today.

Our team of Automotive Recruitment Consultants is dedicated to helping job seekers find the best roles in the industry. Let us help you accelerate your career in the automotive world!

Join our clients awesome Classic Car business and start a journey with classic cars that blends tradition with unparalleled craftsmanship. Apply now!

About us:

We are a global leader in the food industry, dedicated to bringing health through food to as many people as possible. We offer a wide range of products that promote the well-being of consumers, including dairy, plant-based options, and specialised medical foods. As part of the customer care team, you will play an essential role in delivering exceptional service to our consumers, representing a well-loved brand known for quality and innovation.

Job Overview:

As a Customer Advisor, you will be the first point of contact for consumers, providing outstanding customer care and support across all communication channels. You will handle queries, product-related concerns, and consumer complaints, ensuring that all interactions are managed in a professional, empathetic, and friendly manner.

You'll be part of a multi-skilled team, collaborating closely with subject matter experts, quality, and knowledge specialists to deliver the best possible experience for our consumers.

The role requires a fluent Finnish speaker with strong English communication skills to effectively engage with both local and international teams.

Key Responsibilities:

• First Point of Contact: Provide excellent customer care by addressing consumer queries, complaints, and product-related concerns across multiple channels (phone, email, chat, etc.).
• Product Expertise: Offer knowledgeable advice on the full range of our products, including food products and foods for special medical purposes, ensuring consumers are fully informed on product use and benefits.
• Complaint Resolution: Manage consumer complaints with empathy, professionalism, and a focus on finding timely, personalised solutions to ensure customer satisfaction.
• Ownership of Customer Journeys: Take full ownership of each customer case, anticipating needs and ensuring that all queries are resolved in a thorough and efficient manner.
• Team Collaboration: Work closely with subject matter experts, quality specialists, and other team members to ensure that Danone's high standards of customer care are met.
• Adherence to Processes: Follow procedures and quality standards to ensure consistency in service delivery and to maintain the brand's reputation for excellence.
• CRM Management: Record and track all customer interactions in the CRM system (such as Salesforce), ensuring accuracy and effective case management.
• Shift Flexibility: Be flexible and available to work across different shifts to support consumer needs at various times of the day.
• Continuous Improvement: Contribute to team discussions and offer suggestions to improve customer service processes and practices.

Skills and Qualifications:

• Fluent Finnish Speaker: Must be fluent in Finnish, with strong written and verbal communication skills.
• English Proficiency: Excellent written and verbal communication skills in English to work effectively with internal teams and external resources.
• Customer Care Experience: Experience in customer service, preferably in the food industry, or a similar consumer-facing role.
• Empathy & Communication: Ability to communicate empathetically and effectively with a wide range of consumers, ensuring a positive customer experience.
• Interest in Food and Nutrition: Strong interest in food products and foods for special medical purposes, with a passion for helping consumers understand their options.
• IT & CRM Skills: Proficient in using Google Suite, Microsoft Office, and CRM tools (Salesforce experience a plus). Strong typing and computer skills are required.
• Flexible & Adaptable: Ability to work across shifts, adapt to changing workloads, and maintain a positive attitude in a dynamic environment.
• Team Player: Self-motivated, with a strong ability to collaborate effectively within a team.
• Positive & Fun: A positive, upbeat attitude with a focus on enjoying the work and contributing to a supportive, enjoyable work culture.

Why Join Us?

• Impactful Role: Your work will directly influence the experience of our consumers, contributing to the reputation of a globally trusted brand.
• Collaborative Environment: Be part of a dynamic, multi-skilled team that values empathy, collaboration, and mutual support.
• Opportunities for Growth: We offer a clear path for career progression and professional development within a global company. We value diversity, encourage flexibility, and ensure that work is not just about results - it's about having fun, too!

If you're a Finnish speaker with a passion for delivering excellent customer service and an interest in food products, we'd love to hear from you. Apply today and join a team that's dedicated to making a positive difference in the lives of our consumers.

Customer Service Administrative Assistant needed in Wembley

The rate is £17.27ph PAYE

This is a temporary role

The reference number is: 5258412

The successful candidate will provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, web chat and social media channels. They will provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times and will carry out all duties in accordance with relevant Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

At Wandle we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. Working as part of our customer service team you will have the opportunity to provide a high quality, efficient and effective service to our customers across a range of contact channels. Our customer service advisers handle a full range of enquiries from tenancy management to repairs and maintenance concerns and aim to resolve these at first point of contact whenever possible.

A day in the life:
You will:
Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including:

Proven ability to work in a fast paced contact centre environment
With the ability to respond professionally to a high volume of inbound calls and emails
Diagnosing and requesting repairs
Taking payments and providing advice and information about customer accounts
Advising customers about their housing options
Providing information and advice about customer tenancy concerns
Record customer complaints and, whenever possible, resolving them at first point of contact

We are looking for someone who is resilient, capable and resolution focused. Someone who mix empathy with efficiency, to find good outcomes for our customers.
Our customer services team are expected to be great listeners and problem solvers, record accurate notes, follow our policies and processes and use our IT systems proficiently. Don’t worry, we can give you training on how we do things, what we need you to bring is a can-do, positive attitude, empathy and a desire to work hard and champion the customer at Wandle.

What you will need to have:

Experience of working in an inbound housing contact centre environment
Experience in diagnosing, prioritising and booking housing repairs is essential
Experience with assisting customers with Repairs, Income, Tenancy, ASB, Domestic abuse, Estate and Leasehold enquiries
Experience of working in an environment where team working is fundamental to success
Great communication and customer service skills
Strong numeracy, literacy and IT skills
Able to mix empathy with efficiency, to find good outcomes for our customers
Good attention to detail
Excellent listening skills
Commitment to Wandle values


What next?
If you want to be at the heart of Wandle’s transformation and believe you have the skills and experience to be successful in this role we would love to hear from you.
Please apply with your CV and supporting statement ensuring you address the role requirements set out in this document by Friday 22 November 2024.
Please also note that ahead of the final stage interviews you will be asked to undertake online tests/scenario-based assessments as part of the selection process.
For more information on our Corporate Strategy click here Corporate-Strategy-2022-25.pdf (wandle.com).

Location: Stratford
Salary: £25,000 per year

We are looking for a Customer Service Advisor to join a dynamic team at a leading property maintenance provider. In this role, you will be the first point of contact for residents, assisting with their repair requests and ensuring smooth communication throughout the process.

Key Responsibilities:

• Take inbound calls from residents regarding property repairs.
• Log repair requests into the system for planners to manage.
• Communicate with residents to schedule appointments and follow up on existing requests.
• Provide exceptional customer service and keep residents informed on the status of their repairs.

Skills & Experience:

• Strong communication skills, both written and verbal.
• Previous customer service experience.
• Ability to work in a fast-paced environment and handle multiple tasks.

If you are motivated, organised, and have a passion for customer service, apply today to join a company that values its team and offers opportunities for growth.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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1

Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Service Administrator / Office Administration Assistant who has great organisational, time management, communication and customer service skills with the ability to multi-task and support the business in all back-office administrative and customer service functions is required for a well-established luxury cake design brand based in Hatch End, Harrow, North West London.

DO YOU ALSO HAVE A FLAIR FOR CREATIVITY?

Although this position is predominantly a customer service / admin role, there is an opportunity to support clients with the design of their bespoke, luxury cakes which will be enjoyed at the most exquisite weddings and events.

Additional training covering the cake design process will be provided. But don’t worry. You won’t be expected to bake or design the cake. That’s left to the team of professional cake bakers and cake artists.


SALARY: £25,000+ per annum (depending on experience)

LOCATION: Hatch End, Harrow, North West London (HA5) (100% Office Based)

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Office Administration Assistant who has great organisational, time management, communication and customer service skills with the ability to multi-task and support the business in all back-office administrative and customer service functions.

Working as the Customer Service Administrator / Office Administration Assistant you will have a wide range of responsibilities from invoicing clients, filing, ordering stock, managing customer enquiries, updating staffing records, supporting email marketing campaigns and general office and wedding / celebration cake order administrative support.

As the Customer Service Administrator / Office Administration Assistant you will need to be highly pro-active with the ability to prioritise and manage your workload and have excellent customer service skills and the ability to work on your own as well as part of a team.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Customer Service Administrator / Office Administration Assistant include:

• Efficiently manage filing systems to ensure all documents are easily accessible both on and offline

• Process stock orders and maintain accurate inventory records

• Liaise directly with couriers regarding deliveries

• Prepare and issue invoices promptly and accurately

• Handle customer complaints and queries with professionalism and empathy, escalating to the senior management team when required

• Record staff holidays, absences, and manage other HR administrative tasks

• Once trained support clients with the cake design process

• Provide support with general office administrative duties as required


CANDIDATE REQUIREMENTS

• Previous experience in customer service and a strong administrative background

• Proficient in Microsoft Office, including Word, Outlook, PowerPoint, and Excel

• Exceptional organisational skills with a keen eye for detail

• Strong communication and interpersonal skills

• Ability to multitask and prioritise workloads effectively

• A proactive and positive attitude towards work


DESIRABLE

• Strong interest in design and creativity

• Experience with marketing tools such as Mailchimp or similar email marketing software and Canva is highly desirable

• Experience using Sage or similar accounting software to raise invoices is highly desirable


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12835

Full-Time, Admin Jobs, Careers and Vacancies. Find a new job and work in Hatch End, Harrow, North West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

This position involves dealing with customer enquiries on the phone and face to face in the office and you will need to provide a good customer service, be confident and be smart in appearance. Owner your own car for business use is essential.

We are looking for someone who is reliable, punctual and trustworthy with excellent communication skills and accurate admin skills to provide excellent customer service to clients.

The hours will be 9am to 17.30pm Monday to Friday and 9am to 15.30pm on a Saturday with an agreed day off each week in the week, Saturdays are essential.

Key Responsibilities:
• Greeting clients and taking their contact details and understand their property requirements
• Answering the telephone and dealing with the enquiry (once trained)
• Dealing with Owners of properties and prospective purchasers / tenants
• Dealing with customer enquiries and inputting information on the computer
• Conduct property viewings with potential buyers and tenants
• Making cold calls, ringing a new property around and checking applicants are still looking
• Maintain accurate records of property listins and client details
• Dealing with necessary paperwork, printing property details, filing etc
• Creating tenancy agreements and keeping safety certificates up to date
• Scanning, photocopying, faxing, filing
• Promote properties through social media with excellent presentation

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service Advisor
Location: London
Salary: £28,000 DOE
Contract type: Permanent
Working hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)

About the role

The Duty Lead will be part of the Our Parklife team and play a crucial role in developing and delivering the Park Champion Volunteer Programme on the Queen Elizabeth Olympic Park. You will be directly responsible for the Park Mobility Service and the Information Point on the Park and deputise for the Volunteer Manager when appropriate.

Requirements

• Full valid driving license.
• Experience of working with the public in a customer services role.
• Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context.
• Proven leadership skills in managing and supervising teams in visitor-centric environments.
• Confident and proficient in utilising a wide range of IT tools and software.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.

#ADM

Proud member of the Disability Confident employer scheme

1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Analyze customer feedback and data to identify trends and opportunities for improvement.
6. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
7. Create and maintain documentation of customer service processes, procedures, and best practices.
8. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
9. Perform other duties and responsibilities as assigned by management.

Qualifications:
Bachelor's degree in business administration, marketing, or any other subject with related experience preferred .

Job Title: Inbound Sales & Customer Service Agent - French/Spanish Speaking

Salary: £13.25 PH

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time)

Location: London, (E14) - Hybrid
Hours: Full time: 37.50 per week
Operational hours: Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

We are looking for a Travel Agent to join our existing team for our client. they offer holiday packages to European customers both online and over the phone. Suitable candidates will speak French and Spanish to a fluent level. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of our client including the exploration and understanding of the needs and expectations of customers.

The role requires you to be a fluent Spanish and French speaker to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.

Skill Required
● Fluent Spanish and French speaker
● Ability to communicate effectively and empirically with a wide range of consumers and members of the public
● Excellent written and verbal skills in both Finnish and English
● Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through
personalised solutions.
● Customer care experience, preferably within the food industry sector
● strong interest in food and foods for special medical purposes
● IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be aplus
● Flexible to work shifts
● Self-motivated and a team player
● To have fun at work!

If this role sounds a perfect match for you please apply!

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

• Providing customers with outstanding levels of service over the telephone and through online channels
• Becoming a product knowledge specialist
• Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
• Ensuring any customer escalations are handled swiftly
• Being on hand to help customers with any payment queries
• Working closely with all team members.
• Guiding customers through policy purchases
• Providing insights on supplementary coverage options
• Tailoring products to meet individual needs;
• Ensuring accurate data entry and document verification;
• Advising on post-sale modifications;
• Exploring cross-selling opportunities
• Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

• Contact centre/call centre experience
• Live chat/Webchat experience - Zendesk desirable
• Email management/customer support
• Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
• Working in a fast paced, agile environment
• Degree educated
• Positive attitude
• Strong written and verbal communication
• Professional and be a brand ambassador
• Motivated, driven and have a entrepreneurial style

PACKAGE

• £28,000 - £32,000
• Overtime allowance (includes Saturday and bank holidays as part of a team rota)
• 10% performance related bonus (paid on annual basis)
• 25 days annual leave
• WFH days (3 days in office)
• Pension
• Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Do you kitchen experience? Do you love to chat and socialise with people? Would you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Feltham Club offering a 40 Hour contract which includes evenings, weekends, daytimes and very late nights.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+