Total 149 customer service job vacancies in 1-5-2 Higashibashi, Minato ku, Tokyo

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform Korean language translation and proofreading where necessary.
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00
• Support 365 days a year including weekends and holidays (shift work)

• Fluent reading and writing skills in English.
• Native reading and writing skills in Korean.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

Standardization of process within ASEAN

• Standardize the order management process within ASEAN as much as possible
• Optimize the handover process with LSPs and incorporate that into tender process
• Standardize rate card structure among countries as much as possible

Tender project leader or support

• Responsible for tender MOP and network design and also rate structure and align with purchasing on the tender process 
• Lead tender project for countries where we have both plants and CSOs
• For countries where we do not have plants, support the MOP, network design and rate structure in the tender

Network design and optimization

• Collect historical shipment data from all plants and legal entities in ASEAN, clarify the data and do proper data processing to make it usable for network design purposes
• Work with transport manager in every country or plant to clarify the volume forecast, and work with purchasing to incorporate that into cross border trucking or domestic transport tender
• Propose optimized routing or transport mode based on historical volume and customer requirement clarification, for example, sea to cross border trucing, trucking LTL to parcel service, LTL to FTL or milk run, as well as rate structure for tender
• Convince stakeholders in the region and get their consensus in the proposal by showing cost saving, CO2 reduction, or lead time reduction, etc..

LSP management

• Develop LSP strategy by working closely with purchasing and transport managers in the plants or countries
• Develop tools and rules for LSP audit and LSP development in the region

Data management

• Find a way to collect as accurate and detailed data from internal stakeholders that are need for network design purposes
• Build up some master data for the region, for example, incoterms, supplier list, customer list, product characteristics, etc., as a database to support any network design analysis

Consultancy

• Contact point for any inquiries from internal customers in the region on new route or new transport mode
• Able to propose alternative network/routing depending on the resource availability in the market and incorporate into regional network design roadmap
• Continuously updating the shipment data for the region in a digitized manner

Support TMS implementation in the region

• Support as process expert for the region
• Responsible for the planning module by setting up the rules in TMS to make sure system can always propose optimal transport mode or truck size

Representative of ASEAN region in global team

• Implement guidelines from central network design team and central LSP management team in the region
• Roll out good practice from ASEAN to other regions, and vice versa

KPI for the job: standardization level among countries, LSP performance, cost saving for Bosch, CO2 reduction, customer satisfaction, data completeness and accuracy, etc..

• Support the customer service operations including but not limited to evaluating, monitoring, analysing of results, and implementing any changes.
• Perform Korean language translation and proofreading where necessary.
• Respond and support Korean players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00
• Support 365 days a year including weekends and holidays (shift work)

• Fluent reading and writing skills in English.
• Native reading and writing skills in Korean.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

• Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
• Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
• Additional responsibilities related to the function may be required

Team Summary

Client Services provides industry-leading operational support to our clients around the world. The team is responsible for critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.

We are trusted partners to our clients, providing expertise to support and successfully grow their business.

Client Operations team in Client Services Japan is a newly created and established team, which works with issuers and acquirers to deliver services and optimize their operations. We also work with other Visa internal partners to provide services to all clients in Japan. We simplify and streamline point of contact interface for similarly natured client inquiries, and centralize knowledge repository, especially on Visa rules, compliance, Visa Business News and Pricing, etc. for issuers and acquirers in Japan.

What a Client Operations Analyst does at Visa:

You will be in the front-line supporting our clients as an operational SME and achieve a high level of client satisfaction.

• Handle inquiries from clients in Japan via e-mail and phone on Visa Rules, Compliance matters, Visa Business News as well as client onboarding and Global Operating Certificates
• Track client inquiries through to closure.
• Translate inquiries from Japanese to English or vice versa when necessary.
• Collaborate with internal partners within Visa for cases that cannot be solved immediately based on available information.
• Manage client expectations on time to solve an issue and provide interim updates
• Show strong understanding to client’s concerns and complaints and share the insights with the team
• Escalate urgent and outstanding issues promptly
• Support maintenance of knowledge repository and processes improvement
• Be actively involved in and support market strategies
• Stay up to date with industry and client trends and maintain a strong knowledge of Visa products and Visa services
• Support administrative matters such as meeting organizing, material preparation, contacts to clients, etc.

Why this is important to Visa

This team serves as a single contact point for Visa Japanese clients on operational queries. You will be responsible for supporting our clients across issuers, merchants, and acquirers effectively by bridging the gap between global rules and local market needs, and problem-solving for complex situations.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a Customer Care Expert, you will:

• Provide Wix users with technical solutions via e-mail, Chat and phone

• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction

• Develop and maintain positive customer relations and satisfaction

• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

• Work with all other departments and product teams, and liaise with them about our users’ needs

Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.

PeopleCertは、世界の一流企業で使用されているベストプラクティスやビジネスに不可欠なスキルの評価・認証において、グローバルリーダーとして活躍しています。

世界200カ国以上で展開するEdTechのリーディングカンパニーで、一緒に働いてみませんか。

PeopleCertでは、国際電話のインバウンド・アウトバウンドの対応を通じて、お客様の受験で利用する技術サポートや資格に関するお問い合わせに対応する日本語と英語を話すカスタマーサービス・エージェントを募集しています。PeopleCertのカスタマーサービスは、チャット、電話、Eメールを通じて提供されます。日本語を話すカスタマーサービス・エージェントは、リモートで在宅勤務をすることが可能です。

仕事内容

• 日本またはアジアの受験者からのメール、チャット、電話などのインバウンドリクエストのカスタマーサービス業務
• 資格と資格試験に関する苦情や問い合わせに、設定された手順とガイドラインに従って対応する
• チームワークを大切にし、他のチームと連携して仕事を進め、可能な限り最高の結果を出すこと
• 役割と活動範囲に関連し、合理的に割り当てられた任務とタスクを遂行する。柔軟で適応力のある顧客中心のアプローチを適用し、複数のタイムゾーンにまたがるPeopleCertの多国籍企業やグローバルな業務に対応すること

応募資格

• 学士号（履修分野を問わない）
• 類似の職種で最低1年の経験
• カスタマーサービスに熱意がある方
• 英語（CFEFR C1レベル、LanguageCert C1 LTEまたはC1 IESOLがあれば尚可）および日本語（C2レベル、ネイティブ）の優れた知識
• 優れた対人コミュニケーション能力、口頭および書面でのコミュニケーション能力
• 整理整頓ができ、自発的に行動し、柔軟性があり、迅速に期限厳守の環境で働くことができる方
• 本人認証に関わる業務や研修・試験分野での実務経験があれば尚可
• カスタマーサービスに必要なコンピュータリテラシー。一般的なワードエクセル、業務システムなどの利用経験があれば尚可

当社勤務でのベネフィット：

• 時間的に固定された勤務体系 　祝日を除く平日日本時間09:00-17:00
• 在宅勤務で出社なし（地方都市からの勤務も可能）
• 国内外の受験者と関係者と英語を使う機会と経験の提供
• 国際的かつダイナミックでの明るい雰囲気の中での勤務
• PeopleCertのポートフォリオに含まれる認定資格の試験を年間2試験無料提供
• ベストプラクティスとグローバルな環境を活用した膨大なラーニング経験
• 常に個人とプロフェッショナルを育成
• 100％バーチャルな採用プロセス

Join our team as a Food Service Assistant in Dublin 1 and be a vital part of delivering exceptional food services! We're looking for enthusiastic individuals to come and join us at our prestigious corporate site. If you have a passion for hospitality then we would like to hear from you! Join Sodexo and be part of something greater!

What you’ll do: 

• Assist in the preparation and serving of high-quality meals
• Maintain cleanliness in food service areas
• Collaborate with the kitchen and service team for smooth operations
• Uphold food safety and hygiene standards
• Provide excellent customer service to enhance the dining experience

What you bring:

• Previous experience in a food service role is advantageous
• Great interpersonal skills and a customer service mind-set
• Ability to work in a fast paced environment
• Basic knowledge of food safety hygiene
• Team player

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

• Food Service Assistant
• Monday to Friday 7am to 3pm
• 37.5 worked per week
• € 12.70 per hour + Sodexo Benefits.
• Public Transport

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Home Delivery Driver/Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for more than 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Our Home Delivery Driver/Customer Service Assistants have a varied role which includes the picking and packing of orders, before delivering to the customer’s door in our branded cars & vans – all while providing the excellent customer service Scotmid is known for.

Our home delivery service runs from 9am to 9pm, Sunday to Saturday, so we have a range of hours available to suit your home life. A real team player, when not picking, packing or out delivering an order, you will play a key part in the wider store team, supporting your instore colleagues in a variety of tasks.

You will need to have full UK driving licence, with at least one year’s driving experience, and no more than 6 points on your licence. Due to Scottish licensing laws you will also need to be 18 years of age or over.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided, along with a vehicle and all other necessary equipment, but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits and opportunities to develop and grow, a Home Delivery Driver/Customer Service Assistant position with Scotmid could be your first step to a long term career in retail.

Imagine more for your career in games!

• How about working for a gaming company that is constantly evolving?
• Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

What will be your daily tasks? As a Player Support Agent (Customer Support Agent):

• You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
• Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

You are an ideal candidate for this position if:

• You have excellent Traditional Chinese language skills, especially in writing. You can communicate fluently and confidently in Chinese at a C1-C2 level.
• You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
• You are located in Taiwan.
• You are familiar with either MS Office or Google Suite apps and can use them effectively.
• You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

Optionally, it would be great if:

• You have some previous experience in Customer Service, but it’s not ‘a must’, as we provide a full training.
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.

The steps of our recruitment process:

1. Online language assessment (Traditional Chinese and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.
2. Interview via MS Teams with one of our recruiters and local HR (online). For some projects there might be a second interview with a Team Lead or an Operations Manager.

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Japan

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time

Working Pattern: Remote

Job Description

A new opportunity has arisen for a Service Engineer like you, to oversee and bring expertise to our team.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Responsibilities:

• Providing support to OEMs’ service network

• Leading and coordinating MTU’s service partners nationwide.

• Installation of MTU engines and related equipment at customers’ premises in accordance with MTU standards. (Product Installation)

• Giving advice to customers to ensure optimal engine performance (Product Operation)

• Advising Service Partners and customers on maintenance & repair works in accordance with MTU standards (Product Maintenance/Repair)

• Responsible for applying Warranty/Goodwill through MTU application system and controlling the progress.

• Implementation of service activities and commissioning of energy systems in Japan

• Troubleshooting and optimization of the system operation with regard to the running behavior and the availability for new and existing systems

• Advice and support for the sales organization in service and maintenance issues

• Technical support for all MTU energy systems with regard to plant control and electrical engineering

• Assessment, analysis and documentation of damage cases

• Independent development of solutions for technical problems in cooperation with development and customer

Qualifications:

• Successfully completed university studies or training as a technician

• Engineering skills to provide technical solutions to customers

• Technical competency to understand engine mechanics and electric technology

• Good knowledge of internal combustion engines

• Qualified electrician with switching authorization up to 1000V is an advantage

• In-depth knowledge of measurement, control and regulation technology

• Capacity to communicate and foster constructive dialogue with colleagues and customers

• Comprehensive English and Japanese language skills

• Good IT user skills

• Organizational skills, systematic and independent way of working

• High flexibility, commitment and motivation

• Willingness to travel at home

Job Category

Posting Date

We are looking for a Customer Support Specialist to join the Square Japan Customer Success team. The Customer Success team works with Square customers by phone and email to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Time is the most precious resource for business owners and consumers, with every minute spent struggling to answer questions being time that could be used to bring about economic change for themselves and their communities. As Customer Support Associates, you will blend technology and human interaction to provide an effortless experience so Square Japan customers can quickly get back to doing what they do best. Reporting to the Lead, Customer Success, you'll support our diverse Square customer base across Japan.

This role can be worked remotely from anywhere in Japan or work hybrid with our office in Tokyo. We are recruiting for multiple candidates for this role.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Identify, document, taking ownership of customers' issues seeing problems through to resolution, escalating feature requests
• Analyse trends in customer issues and suggest improvement ideas and plans
• Work with internal Square team members and our Square Japan sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
• Hours of work is 9am-6pm, which can include a mix of weekends and public holidays to support our Square Japan sellers

Do work that matters

The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.

See yourself in our team

You'll be joining the Business and Private Banking (BPB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.

As a Business Banking Associate you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking and their merchant facilities.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• Having a resilient nature is essential in this role
• The ability to master different technologies and multitask

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Sunday
• 7.00am-10.00pm
• You will need to be available to work weekends on a regular basis (every 3-6 weeks)

Training commences on the Monday 13 May  with all new starters undergoing 4 weeks of mandatory full time training, Monday to Friday 9-5pm.

*Please note we cannot provide any time off during the 4 weeks training, so if you can have any upcoming leave during the training period, we recommend you apply for the next campaign later in the year.  

Working with us: 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. 

We seek a Customer Service Specialist to join our Customer Services team in Shibuya, Tokyo. Pix4D develops photogrammetry software and products that empower professionals worldwide to capture, process, edit and assess their own maps and 3D models. 

This role requires you to become an expert on our Pix4D products and provide technical support to customers and partners. You will solve related issues with data acquisition, processing and post-processing. The ideal candidate has a background in geomatics/photogrammetry, excellent communication and people skills, as well an interest and desire to evolve in a fast-growing technology company.

Responsibilities

• Master Pix4D’s products and solutions and stay up to date on improvements 
• Provide client support and resolve technical issues via a wide range of communication channels, including a ticketing system (i.e. Zendesk), phone, Community (Forum)
• Create, update, translate and maintain Documentation articles as well as user guides in English and Japanese as required
• Help grow our Community 
• Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
• Provide training (online and in person)
• Help with product and documentation translations
• Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Shanghai, Tokyo
• Propose and implement initiatives that improve the customer experience and help the team scale up

• Proven experience and knowledge in the field of geomatics / photogrammetry / mapping or similar 
• Customer-oriented, empathetic, and caring about solving user problems
• Experience with Pix4D products is a strong advantage
• Knowledge of drones/drone mapping is a strong advantage
• Experience with radiometry, multispectral and thermal imagery is an advantage
• Knowledge of HTML, Python or other programming language is an advantage
• Experience with Support is an advantage
• Proficient English and Japanese language skills required; Korean, Chinese or other language is a strong advantage
• Independent and well-organized team player
• Flexible and open-minded attitude and ability to feel at home in a fast-paced and growing international environment
• Legally authorised to work in Japan required

• Exciting work with cutting-edge technology and in an international company.
• Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.
• Flexible working hours and remote work possibility.
• Learning and professional development opportunities.
• Employee Assistance Program.
• Company Social Events.
• Engage in projects that involve other team members around the world.

Working environment

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Company

Pix4D is a developer of cutting-edge software that converts images taken by hand, drone, or plane into survey-grade accurate and georeferenced 2D mosaics, 3D models and point clouds. Founded in 2011, Pix4D is rapidly expanding from its headquarters in Lausanne, Switzerland, to offices in Denver, San Francisco, Berlin, Shanghai, Tokyo and Madrid.

Pix4D technology enables lightweight civilian drones to become mapping and surveying tools for 3D reconstruction of any changing environment. It forms the base of many cloud-processing solutions and is used by thousands of professionals worldwide on desktop (Windows, OS X, Linux) mobile (iOS and Android) and cloud environments.

#LI-VC1

#Hybrid

Who are we?

エクイニクスはグローバルなデジタルインフラストラクチャー企業です。デジタル世界のリーダー企業は、当社の信頼性の高いプラットフォーム上に集まり、ビジネス成功のための基礎となるインフラストラクチャを相互接続しています。エクイニクスは、お客様がビジネス優位を加速するために必要となるすべての適切な場所、パートナーそして可能性にアクセスできるようにします。エクイニクスにより、お客様は俊敏性を拡大し、デジタルサービスの立ち上げを加速し、世界クラスの顧客体験を提供し、その価値をさらに高めることができます。

【Data Center Technicianとは？】※IT未経験者歓迎/英語を活かせます!!※

IT基礎を業務をやりながら覚えられるお仕事です。

入社した方の8割以上がIT未経験ですが活躍しています！

キャリアアップも自分次第で実現可能!!

日常的に英語を使用しますので、英語能力を伸ばしたい方、

既に英語能力をお持ちの方は業務にもスムーズになれることができます。

【職務内容】データセンターにて、主に以下の業務に携わっていただきます。
　■お客様の入館対応
　■お客様からのお電話や社内からの依頼対応
　■障害対応
　■弱電、強電の工事発注等の施工管理
　■サーバールーム内の電源、空調の需要率管理
　■業務のスケジュール管理
　■書類作成等の事務的作業
　※未経験でも3か月ほどの研修で、1人立ちできます。

【必須条件】＃未経験可

■日本語での社内外とのコミュニケーションスキル

　日本語能力試験「JLPT」 N1を取得、又は同等に日本語ができる方 
■ビジネスでの英語使用経験
　※英語に抵抗がない方、取り組む意欲がある方も可。

【優遇・歓迎条件】
■サポートセンターでのオペレーション業務経験がある方
■営業・接客経験をお持ちの方で、ITにキャリアチェンジしたい方

■IT業界でのビジネス経験（ヘルプデスク、インフラ運用等）

【勤務時間】シフト勤務/月16日勤務
1.8:00～20:30
2.20:00～8:30

【休日休暇】　シフト勤務
　■年次有給休暇（初年度最大12日）
　■病気休暇

　■忌引休暇

　■産前産後休暇、育児休暇
　他

【給与】 前職の年収、経験を考慮し、ご相談の上決定させて頂きます。

【待遇・福利厚生】
　■給与改定年1回
　■賞与年1回

　■企業年金制度
　■従業員自社株式割引購入制度
　■各種社会保険完備（雇用、労災、健保、厚生年金）
　■資格取得支援制度
　■公認クラブ活動支援制度
　■メンタルヘルスカウンセリング
　■慶弔見舞金（結婚祝金、出産祝金、弔慰金等）

  ■深夜シフト手当
　他

【勤務地】都内自社データセンター

【補足】

　■外国籍の方の場合、就労制限ビザの方は「技術・人文知識・国際業務」を

　　　　既にお持ちの方対象となります。

　■ご応募いただける方は日本語の履歴書と職務経歴書を添付をお願いいたします。
 

※雇用は、「エクイニクス・ジャパン・エンタープライズ株式会社」となります。

エクイニクスは、均等な雇用機会を提供し、米国ではAffirmative Action*（差別是正措置）を採用しています。 
採用にあたり、人種、肌の色、宗教、信条、国籍または民族的出身、祖先、出生地、市民権、性別、妊娠・出産または関連する病状、性的指向、性同一性または性別表現、婚姻・事実婚・同性婚関係、年齢、 軍歴、身体または精神障害、疾患、遺伝情報、政治・団体への所属、犯罪もしくは虐待の被害者またはその家族としての地位、または法令で保護されるその他の状況が不当に考慮されることはなく、すべての公募者に採用に関する検討の機会が与えられます。
*アファーマティブアクション：社会的な要因による差別で不利益を被っている者に対して、実質的な機会均等を実現することを目的として講じる暫定的な措置のこと