Total 18 Manager customer service job vacancies in District 1, Ho Chi Minh

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

• The incumbent facilitates major initiatives by providing subject matter expertise on asset valuation and program tools for the management of the National Capital Region’s real estate portfolio. Takes the lead role to ensure the development and execution of targeted program strategies. Maximizes and strengthens business line relationships by understanding and managing customer expectations and perceptions to integrate subject matter expertise into the regional PBS operations and recommends changes to existing procedures and processes that will enhance the service delivery.
• Obtains new business and facilitates the service delivery of existing business; ensures the coordination of planning and program implementation with other PBS Divisions. Oversees the maintenance of national and regional program databases.
• Addresses problems and concerns raised by Client Delivery staff on behalf of customer agencies. Investigates and oversees the investigation of source of problems and validates findings. Recommends corrective action, and resolves to the mutual benefits and satisfaction of all parties involved.
• Supervises staff assigned to the Division in the performance of work geared toward supporting and validating client agency project management requirements. This includes: establishes and plans work schedules for subordinates; establishes short and long term priorities and objectives; evaluates employee work performance; and provides guidance, advice, and counsels on all performance and personnel matters regarding branch employees. Handles disciplinary actions when necessary. Reviews and approves or denies leave requests. 

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About The Role

As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates and Senior Associates. 

Your key responsibilities shall include:

• Foster the development of Associate's core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
• Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
• Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement.
• Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
• Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
• Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.
• Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.

• 2+ years of experience in the information service industry, experience in manager/leader role is a big plus.
• Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
• Fluent English is a must; Native Japanese or fluent Japanese is highly essential.

• Opportunity to acquire transferable skills including research, sales, negotiation, commercial awareness, professional communication, time management, and project management.
• Access to learning and development programs, including onboarding bootcamps, and career advancement initiatives.
• Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
• Competitive compensation packages, including monthly performance bonuses.
• Comprehensive benefits such as private medical insurance and competitive savings plans.
• Sponsored health and well-being initiatives and team bonding activities.
• Exchange program offering the opportunity to work and reside in Athens or Vancouver.
• Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
• Expatriation support provided on a case-by-case basis.

Company Profile:

We are LUNKER PTY LTD., a leading foreign exchange management company dedicated to providing professional foreign exchange trading, investment, and risk management services to global clients. Since its establishment, we have established a good reputation in the foreign exchange industry with profound market insights, advanced trading techniques, and excellent customer service.

Core business:

1. Forex Execution: Providing real-time forex execution services to clients, including currency pairs, forex options, contracts for differences (CFDS), and other financial products;

2. Investment management: providing customized foreign exchange investment portfolio management services for high net worth individuals and institutional investors to achieve asset appreciation;

3. Risk management: Through professional risk assessment and management strategies, help clients identify and control potential risks in foreign exchange trading;

4. Consulting services: Provide clients with foreign exchange market analysis, trading strategy advice, and macroeconomic trend interpretation.

Job Description:

1. Responsible for formulating and executing trading strategies to achieve the company's foreign exchange earnings;

2. Analyze market trends, provide professional market forecasts and trading advice;

3. Manage and supervise foreign exchange trading teams to ensure transactions are conducted;

4. Maintain good communication with customers, provide high-quality customer service, continuously monitor market trends, and provide timely feedback on customer information.

Job requirements:

1. At least one year or more of foreign exchange trading experience, with successful trading experience;

2. Capable of analyzing and making decisions, able to respond quickly and effectively to market changes;

3. Good communication skills and teamwork spirit, able to maintain good relationships with clients and team members.

remarks:

Proof of previous income and evidence of successful transactions are required; Oral English: Fluent in Japanese and possessing at least one foreign language.

Salary: Interview (annual income not less than 300000 to 800000 RMB)

This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.

Client Engagement Model

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
• Leads Quantified Business Opportunity (QBO) and Client review process, focusing on service quality and ROI elements to refine the Joint Business Plan (JBP) and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all Customer Success functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
   

Client Servicing and Value Creation

•  Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
• Accountable for managing client relationship, consulting Analytic & Insight and Customer Service team throughout process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client

Discovering and Proposing

• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

Exely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience. 

We are looking for 02 Client Service Managers based in Vietnam or Malaysia to help us increase our customer retention rate and help up-selling and cross-selling products.

Key Responsibilities

Retention:

• Work on retention cases in collaboration with the Customer Success Manager (CSM) and Retention team.
• Act as the point of contact for customer complaints and escalate issues as appropriate.
• Schedule regular meetings with customers to ensure their satisfaction and address any concerns.

Upsells and Cross-sells:

• Identify opportunities to up-sell or cross-sell services and products to existing customers.
  Work closely with middle and small hotels helping them to grow their direct sales.

Additional Responsibilities:

• Participate in industry events alongside the Business Development Manager (BDM) team to promote our services and network with potential clients.
• Collaborate with internal teams, including sales, support, and customer success, to effectively address and fulfill customers’ needs.

• You are based in Hanoi/Hochiminh (Vietnam) or Kuala Lumpur (Malaysia).
• Strong communication and interpersonal skills.

• Ability to manage multiple tasks and projects simultaneously.
• Readiness to make cold calls (about 20 daily). 
• Experience in upselling and cross-selling is a plus.
• Familiarity with CRM software.
• Fluent English. 

• Competitive salary based on experience;
• Bonus based on KPIs;
• Great room for growth within the company;
• Fast-paced, ever-growing start-up environment with full support from the established international team;
• Medical insurance after probation period (02 months);
• Corporate laptop and headset after the end of probation period;
• English Speaking Club with colleagues from around the world;
• Online & Offline camps, workshops and gatherings;
• The company will cover some of the expenses in case of business trips such as Transportation, Accommodation, and Flight ticket.

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.

Client Engagement Model

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.
   

Client Servicing and Value Creation

•  Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
• Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client

Discovering and Proposing

• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

Standardization of process within ASEAN

• Standardize the order management process within ASEAN as much as possible
• Optimize the handover process with LSPs and incorporate that into tender process
• Standardize rate card structure among countries as much as possible

Tender project leader or support

• Responsible for tender MOP and network design and also rate structure and align with purchasing on the tender process 
• Lead tender project for countries where we have both plants and CSOs
• For countries where we do not have plants, support the MOP, network design and rate structure in the tender

Network design and optimization

• Collect historical shipment data from all plants and legal entities in ASEAN, clarify the data and do proper data processing to make it usable for network design purposes
• Work with transport manager in every country or plant to clarify the volume forecast, and work with purchasing to incorporate that into cross border trucking or domestic transport tender
• Propose optimized routing or transport mode based on historical volume and customer requirement clarification, for example, sea to cross border trucing, trucking LTL to parcel service, LTL to FTL or milk run, as well as rate structure for tender
• Convince stakeholders in the region and get their consensus in the proposal by showing cost saving, CO2 reduction, or lead time reduction, etc..

LSP management

• Develop LSP strategy by working closely with purchasing and transport managers in the plants or countries
• Develop tools and rules for LSP audit and LSP development in the region

Data management

• Find a way to collect as accurate and detailed data from internal stakeholders that are need for network design purposes
• Build up some master data for the region, for example, incoterms, supplier list, customer list, product characteristics, etc., as a database to support any network design analysis

Consultancy

• Contact point for any inquiries from internal customers in the region on new route or new transport mode
• Able to propose alternative network/routing depending on the resource availability in the market and incorporate into regional network design roadmap
• Continuously updating the shipment data for the region in a digitized manner

Support TMS implementation in the region

• Support as process expert for the region
• Responsible for the planning module by setting up the rules in TMS to make sure system can always propose optimal transport mode or truck size

Representative of ASEAN region in global team

• Implement guidelines from central network design team and central LSP management team in the region
• Roll out good practice from ASEAN to other regions, and vice versa

KPI for the job: standardization level among countries, LSP performance, cost saving for Bosch, CO2 reduction, customer satisfaction, data completeness and accuracy, etc..

This position will be responsible for maintaining/enhancing customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.

Client Engagement Model

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.

Client Servicing and Value Creation

•  Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
• Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client

Discovering and Proposing

• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

About Dialectica
Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.
Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.
Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.
We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.
With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for.
These values include:

• Respect
• Teamwork
• Ownership
• Growth Mindset

About The Role

As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates. 

Working location: D1, Ho Chi Minh City

Working time: 01:00 PM – 10:00 PM (Including 1 hour break)

About The Client Service Team

The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming a Manager in 1.5 years and a Vice President in 5 years

Your key responsibilities shall include

• To build an Associate’s core research skills through commercial acumen, sales, and time management while reinforcing custom recruitment
• To provide a project management upskilling opportunity for custom recruitment research capable Associates
• To provide a mentoring upskilling opportunity for Associates capable of custom recruitment research and project management in order to develop multi-disciplinary Associates and prepare them for promotion.
• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts. 
• Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects
• Think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. 
• Ensure our clients’ best interests throughout our collaboration, while safeguarding their data and information

• 2+ years of experience in information service industry, with at least 1 year of experience in managerial roles.
• Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
• Fluent English is a must; Fluency in another language such as Japanese, Korean, Cantonese, Mandarin, Thai, Bahasa, Filipino is a huge plus.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City
• We will support the expatriation on case-by-case basis.

This role will lead a small delivery team to ensure prompt delivery of service to the responsible clients and make sure the quality of the data insight that we deliver to clients, by proposing optimal analytical solutions with actionable business insight, based on a deep understanding of client needs and robust analytical expertise across various NielsenIQ solutions.

RESPONSIBILITIES 

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with client’s senior management 
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market
• Address client business needs, diagnosing business issues and agreeing solutions that fully supporting clients’ objectives in order to deliver high growth for  NielsenIQ business while meeting the company's quality standards
• Liaise with other client service associates from Retail Measurement Service (RMS), Consumer Panel Service (CPS) and RV (Retailer Vertical)  team as well as other internal stakeholders to ensure alignment on strategies and message for each client
• Ensure all client projects deliver high value to clients with a demonstrated return on investment
• Build and maintain ongoing relationships with the identified key persons within the client organization
• Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients

People Management

• Establish high standards of performance and hold associates firmly accountable for meeting with those standards
• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
• Act as coach, guide and mentor to employees and prepare succession plan for the team 
• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage 
• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation
• Address professional development goals and needs of direct reports
• Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
• Establish a strong team environment focused on exceeding internal and external client requirements
• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback

Business Development

• Support Sales Team to develop plans to grow our business in existing NielsenIQ clients including but not limited to RFP process, collaboration with internal stakeholders, and sales pitch
• Contribute to new business initiatives and participate in the development and deployment of the initiatives 
• Provide continuous feedback on competitive activities within assigned clients

Organizational Management and Development

• Ensure alignment of the delivery team that will enable the business unit to achieve the overall business objectives
• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental and inter-divisional communications and teamwork
• Recommend improvements in work processes within area of responsibility 
• Responsible for internal projects assigned by the company

• Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
• Manage multiple teams or a functional area (depending on size of business).
• Identify stakeholders and key organizations in order to build and manage relationships with each.
• Direct the creation of multiple work projects and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work.
• Work with stakeholders to ensure project scope definition meets business objectives.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Ensure funding has been approved for the program.
• Ensure all areas of the program are appropriately staffed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Exercise shared responsibility for budget, policy formulation and planning.
• Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 10+ years relevant experience

• Bachelor’s/University degree, Master’s degree preferred

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