Customer Support Intern, KMS Solutions
6 months ago
Handle all enquiries from clients via email, online chat and other channels.Diagnose and provide appropriate solutions and alternatives within the tim.....
- Handle all enquiries from clients via email, online chat and other channels.
- Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow standard procedures for escalating unresolved issues to the appropriate teams.
- Prioritize and manage a high volume of open issues, ensuring timely resolution.
- Coordinate with the development team to understand customers’ issues and get them solved.
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