About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $21.47 - $26.84. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work out of the Castro Office at 1200 Federal Blvd on in office days. Employees must work within the state of Colorado on their off-site days.
What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
About Protection & Prevention
Denver Human Services works to protect Denver's children, youth, adults, and elders by providing services and advocacy while promoting family stability, respecting diversity, and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources, and support to parents, families, and community organizations.
Denver Human Services is seeking a dedicated, passionate, enthusiastic and self-motivated individual to join the Core Billing Team in the Clinical and Support Services Section of the Child Welfare Division as an Administrative Support Assistant. In this role, you will be generally responsible for performing regular data entry and with a large focus on childcare case management, invoicing review and payment, working collaboratively with teammates, and providing quality customer service to the Child Welfare staff and external providers.
Additionally, the Administrative Support Assistant:
- Works with caseworkers and external customers to find best solutions and financial resources for families involved with Child Welfare while maintaining internal controls set by the agency
- Processes provider invoices, reviews reports and authorizations, verifies billed services and rates are compliant with contract and resolves discrepancies prior to final payment issuance
- Reviews staff requests for client assistance by determining funding options and compliance with program guidelines and requirements
- Data enters, tracks and monitors approved requests impacting program budget and makes recommendations to expending authorities
- Receives staff requests for interpreter services and creates service authorizations, resolves service discrepancies with provider, and reconciles invoices
- Receives, tracks, distributes, and reconciles RTD bus passes according to policy and procedure
- Carries a Child Welfare Childcare caseload. Performs data entry in system, conducts client intake interview, works with client and caseworker to transition to long term goal, monitors changes in client status and makes appropriate adjustments throughout case, responds to questions, and explains policies
- Reviews policy and procedure changes from leadership and provides ongoing staff training
- Participates in group discussions about areas for improvement; shares ideas with unit in a manner that promotes mutual learning; identifies areas of risk with service authorizations/payment entries; and takes initiative to cross train with co-workers
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.
About You
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Experience using Microsoft Office products (Outlook, Word, Excel) and Adobe
- Experience using the Trails and CHATS systems
- Experience in the human services field
- Demonstrated communication and writing skills
- A self-starter attitude with the ability to work both collaboratively and independently
- The ability to be flexible and handle multiple tasks at once
- Superior critical thinking and problem-solving skills
- Superior time management skills
- Adaptability to quickly and comfortably shift priorities while maintaining the highest level of customer service and responsiveness
- Excellent attention to detail, and an understanding of process improvement
Required Minimum Qualifications
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
NOTE: Please include a cover letter with your application in the required attachment section addressing the following:
- Why you are interested in this position?
- Why you are interested in working at Denver Human Services?
- The most relevant skills, experience, and training that qualify you for this position.
Application Deadline
Please submit your application as soon as possible and no later than March 22nd at midnight to ensure consideration.
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$21.47 - $32.21
Starting Pay
Although our full pay range is included above, the budgeted hiring range for this position is $21.47 - $26.84 per hour.
Agency
Denver Human Services
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
