Total 20 administrative clerical job vacancies in Liverpool, Merseyside

See job description and person specification attached The post-holder will provide a comprehensive administration service to Pathologists and their teams within the Histopathology Department. The administrator will be expected to work with the minimum of supervision, exercising independent judgement and using personal initiative based upon acquired knowledge in problematic situations in the absence of the Consultant. The department administrator will be required to manage and prioritise their own workload without direct supervision and use their own initiative, but under the general supervision of the Administrative Team Leader.

To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects. To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues. Regeneration of chilled/frozen food and preparation of sauces. Preparation of patient meal trays. Plating and service of cold and hot food items with meal delivery to patients, including service of condiments. Probing and recording food temperatures. Recording of equipment temperatures. Beverage service to patients. Washing and refilling of patients water jugs and beakers. To take the patient orders and communicate the requirements to the catering department. Clearing of meal trays, crockery and cutlery for all food areas. Collection, segregation and disposal of catering waste materials. Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery. Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained. Completion of catering department procedural paperwork such as temperature checks and monitoring. To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service. To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor

Provide a thorough reception and administration service ensuring patients are admitted to the ED efficiently and accurately providing an exceptionally high standard of customer care.

Work closely with other members of the ED teams; this is varied role working within a busy and challenging environment. Demonstrating excellent interpersonal skills, pleasant and caring personality, ability to remain calm whilst working under pressure. Capable to work on your own initiative and flexible with working hours which follow a 24 hr rota. Motivation, eye for detail, communication as a team player are all key factors in this varied role.

Previous experience in a similar role is desirable as is a good knowledge of IT and systems, administrative processes and customer care. Working within the ED the post holder will be expected to work weekends and Bank Holidays including Christmas and New Year.

The successful candidate will be part of a busy Emergency Department. The role is varied and will include;

Dealing in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Liaise with all departments on all issues of a clerical nature

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

PROFESSIONAL

Act at all times so as to provide and maintain public and staff confidence in the service provided

To work effectively as part of the multi-disciplinary Emergency Floor team

Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times

To deal tactfully and sensitively with patients & relatives / accompanying others

Promote an open and participative culture within the Department

Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor

Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines

To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issues

Ensure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times

Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate

Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor

Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas

Participate in appropriate managerial duties as delegated by the

Emergency Services Administration Manager, Directorate Manager or appointed deputy

Liaise with / summon nursing staff where concern exists over the condition of a patient

Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

Collate appropriate documentation for patients attending the Emergency Floor

Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image

Processing software for patients within the Emergency Floor

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner

Ensure that all relevant correspondence to GP practices is sent out according to set procedures

Liaise with all departments on all issues of a clerical nature

Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic

Fracture Clinic

Physiotherapy clinic

ENT clinic

Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately

Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs – 0830hrs

Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs – 0800hrs

Actively contribute to the attainment of national targets in relation to emergency care

Assist in the input and correction of data relevant to the Emergency Access Targets

Please refer to the attached job description and person specification for full details.


This advert closes on Friday 15 Nov 2024

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.


This is an exciting time to join our Catering Team for the NHS at Royal Liverpool Hospital Hospital.

We have a post for a Clerical Officer supporting our team of host/hostess and retail team along with catering managerial team who work within Catering dept. at Royal Liverpool Hospital, ensuring that we provide an excellent food and patient/customer experience.

If you are looking for a rewarding role working to support the catering team and you have the following skills please apply.
• Good communication (written, verbal & IT)
• Approachable
• Organised
• Reliable

Support the team with the following:
• Ensuring rosters are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Priorities urgent requests. Authorise overtime within the allocated budget.
• Carry out staff appraisals
• To input statistics and information from Records into a database and manage the system.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
• To access the database to retrieve information and produce statistics and reports for the Trust.
• General reception duties involving first contact with individuals attending the department. Giving necessary information or referring them to the appropriate member of staff.
• Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
• Send out information to departments on request, but maintain confidentiality.
• Responsible for stock control and ordering stationary as required from reprographics and stationers.
• Provide clerical and administrative support for staff.
• Organise and retrieve Notes required for the daily appointments.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
• To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
• To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
• Regeneration of chilled/frozen food and preparation of sauces.
• Preparation of patient meal trays.
• Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
• Probing and recording food temperatures. Recording of equipment temperatures.
• Beverage service to patients. Washing and refilling of patient’s water jugs and beakers.
• To take the patient orders and communicate the requirements to the catering department.
• Clearing of meal trays, crockery and cutlery for all food areas.
• Collection, segregation and disposal of catering waste materials.
• Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery.
• Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
• Completion of catering department procedural paperwork such as temperature checks and monitoring.
• To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
• To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor


This advert closes on Thursday 14 Nov 2024

Due to the expansion of the service to encompass 7 day working, we have an exciting opportunity for a full-time Senior Clerical Officer to join our administration team, here in the Endoscopy Department.

Reporting to the lead administrator, you will be part of a team responsible for booking various patient appointments, maintain and use hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists, database entry, liaise with health professionals, deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Other duties will include administratively supporting the specialist nurse team with pre-investigation and the E-referral service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Aintree endoscopy department (should the need dictate).

To take the lead responsibility for dealing with referrals for all outpatient and day-case appointments endoscopic procedures both diagnostic and therapeutic ensuring that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of the team.



Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Lead responsibility for the booking of referrals for outpatient and day-case appointments. endoscopic procedures both diagnostic and advanced therapeutic as per guidelines.

Where appropriate ensure appointments are made with the anti-coagulant nurse and/or dietician

The role necessitates a rotation through the lead booking areas within the office including a two week rule service, management of the outpatient pre-invest system, and recording of ward attenders.

Liaising with health professionals, wards A/E and GP surgeries as required.

Dealing with out-patients referrals in accordance with the Choose & Book partial booking system. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Monitor and highlight waiting list breaches and waiting times.

Ensure procedures are booked onto appropriate lists according to the level of skill of the Endoscopist from the information contained within the referral.

Ensure appointment letters are appropriate for the particular procedure to be undertaken. Send out appropriate information leaflets and/or research information for individual patients.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

For a full list of duties, please refer to the attached job description and person specification.


This advert closes on Friday 15 Nov 2024

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

We are now looking for a Faculty Administrative Support Officer to join the Faculty of Engineering and Technology administration team on a full time basis for a fixed term period of up to 12 months. You will be responsible for supporting the Head of Faculty Administration in the delivery of an effective administrative service for the Faculty to the highest level.

You will be a proactive and highly motivated individual with relevant experience of academic administration and management and have a excellent communication skills. As the Faculty has a large collaborative portfolio, experience and/or knowledge of this type of administration is desirable.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.

Proud member of the Disability Confident employer scheme

Main Duties and Responsibilities counselling and DCR administrative support: Deliver a high level of customer service in all interactions with patients, registrants and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Process queries and signpost/refer within the Hewitt Fertility Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required. Arrange all communication to existing and new registrants. Register and prepare files entering demographic data on database. Maintain an up to date electronic and paper office filing system. Process queries and signpost / refer within the Hewitt Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required. Arrange communication with Kings College London genetics team and registrants about DNA test results. Arrange communication with registrant representatives / support group Arrange communication to and between existing and new registrants. Register and prepare files entering demographic data on database. Processing counselling referrals Operate in accordance with HFEA Regulations and Trust Departmental Policies and Standard Operating Procedures within the Department. Work flexibly to cover the hours of operation Undertake other duties as required from time to time providing cover for other members of the team.

We are working closely alongside a Local Authority in Wirral to assist with the appointment of a Clerical Officer - Pensions Administration, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.00 - £16.26 per Hour

Responsibilities:

Create and maintain active member records to ensure data quality and comply with statutory disclosure requirements and business requirements.
Process Scheme AVCs and Additional Pension Contribution (APC) contracts, along with updating existing contracts including ARCs and Added Years.
Analyse and assess the accuracy of data automatically processed and interfaced from disparate employer systems into the Pension Administration system.
Work to well defined business process to assist in the production of statistical and qualitative performance targets.
Determine eligibility , calculate and process short service refunds of contributions, ensuring the appropriate regulations and are applied within section performance targets.
Qualifications:

Knowledge of the Local Government Pension Scheme.
An understanding of HMRC and related legislation.
Experience of basic data input entry to business support systems
Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#RQ1346908

To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes. To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS) and to be able to use these systems at one time To ensure that Radiologists, Radiographers and nursing team are fully informed of planned patient and procedures and to ensure that patient information and medical alerts are adequately displayed Organisation of admission, for specialised imaging examination by liaising with day case ward staff To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes. Demonstrate a specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols. Communicate changes to appointments to patients over the telephone often at short notice. To assist in the provision of a pleasant and efficient service ensuring patients experience a professional level of care and be able to empathise with upset patients and relatives and sometimes, volatile situations Liaise with clinical and non-clinical teams across the Trust and external organisations including over the telephone and via email To manage and monitor the radiology waiting lists for all modalities in line with imaging pathways and highlighting any breaches to the appropriate line manager Follow the policy for patients who do not attend (DNA) their appointment To produce and maintain daily appointment schedules and to cancel and rearrange appointment sessions/lists as necessary Understand the vetting prioritisation coding and being responsible for recognising and bringing any urgent requests for patients examination immediately to the attention of Radiologists/Radiographers Responsible for prioritising own workload in an environment where the arrangement of urgent appointments requiring patient preparation, or the rescheduling of appointments may be required interrupting established plans The coordination of suitable interpreting arrangements when required To apply good housekeeping practices ensuring the non-wastage of non-clinical consumables and to act and or/inform line manager of the necessity to replace low stock levels. To assist in the arrangement of appointments of patients participating in various clinical trials Co-operate in the development and implementation of directorate policies (ISO Documentation) To participate in the retrieval of information at the direction of the senior managers for audit and research purpose. Be able to accurately follow departmental policy with recording of results for clinical staff to check prior to the examination. Create appointments as directed by radiologist reports. Notify clinicians if a patient does not attend or has been rejected by a radiologist Must be aware of the importance of deadlines and be able to plan and structure their own working practices to achieve these Must be able to concentrate through distractions to ensure the accurate recording of patient information on the Radiology Information System

What skills and experience we're looking for

Co-op Academy Portlandwish to appoint a highly motivated and enthusiasticAdministrative Assistantto join our friendly and supportive admin team.The successful applicant will work in our busy office, liaising with parents, carers and visitors and provide clerical and admin support for the wider school team.

You will work 36 hours per week, term time only.

Co-op Academy Portland is a part of the Co-op Academies Trust.Our academy has a strong team and bright, happy children in our one-formentry school. We require a proactive team member, who can provide administrative and organisational services to the academy under the management and guidance of the Executive Office Manager.

What the school offers its staff

Our core co-operative values define us. Every member of staff in our academy follows our ‘Ways of Being’;

• Do what matters most
• Be yourself, always
• Show you care
• Succeed together

The Co-operative Academies Trust has a fantastic benefits package including discount gym memberships, childcare vouchers, healthcare packages and co-operative discount offers as well as a local government pension scheme.

If you feel you have the passion and drive and are committed to our vision of excellence, then we look forward to receiving your application.

Visits to the academy are encouraged. Please emailport-schooloffice@coopacademies.co.ukor phone 0151 652 5124 to book your place with the school office team.

Interview timetable:

The recruitment panel will agree a short-list of candidates who will be invited to an interview week commencing 29th July 2024.

Co-op Academies Trust as an aware employer is committed to safeguarding and protecting the welfare of children and vulnerable adults as its number one priority. This commitment to robust recruitment, selection and induction procedures extends to organisations and services linked to the Trust on its behalf. This post is subject to an enhanced DBS check. We value variety and individual differences, and aim to create a culture, environment and practices at all levels which encompass acceptance, respect and inclusion. Co-op Academies Trust is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage or civil partnerships. All our colleagues are expected to demonstrate a commitment to co-operative values and principles.

Commitment to safeguarding

The Co-op Academies Trust is committed to safeguarding and protecting the welfare of children and vulnerable adults as its number one priority. This commitment to robust recruitment, selection and induction procedures extends to organisations and services linked to the Trust.

Extract and prepare case sheets from the filing system for allocated clinics, cancellations, research and audit purposes. Receive and book in patients on arrival in Out-patients/Primary care. Make appointments as requested. Liaise with medical staff re overbooked clinics. Deal with telephone and postal enquiries. Ensure clinic booking summaries and clinic proformas are completed timely and accurately. Open, sort and re-direct mail. Enter referral letters onto the Hospital Information Support System and book new appointments as required Make up and file new case notes. Cancel and re-book clinic appointments according to given instructions. Liaise with Clerical Team Co-ordinator re missing case notes. Maintain and enhance an efficient and helpful attitude whilst undertaking the above duties. Ensure all Out-patient discharges are recorded timely and accurately. Ensure that attendances, DNAs and discharges are recorded accurately and timely. Deal with DNA follow up appointments. Cover/rotation for other Clerical Officers will be required. To undertake any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor.

THE UNIVERSITY OF LIVERPOOL

FACULTY OF SCIENCE AND ENGINEERING

SCHOOL OF ELECTRICAL ENGINEERING, ELECTRONICS AND COMPUTER SCIENCE

STUDENT EXPERIENCE ADMINISTRATIVE ASSISTANT
- GRADE 4

£24,248 - £27,182 pa

The School of Electrical Engineering, Electronics & Computer Science is looking to recruit a Student Experience Administrative Assistant on a permanent basis.

You will have responsibility for a discrete area of administration work and will also provide day to day support to staff, students and colleagues within the School. Reporting formally to one of the two Student Experience Team Leaders, you will be responsible on a daily basis to the Student Experience Co-ordinators and Administrators. You will be an enthusiastic, team-oriented individual who is looking for an opportunity to deliver a high-quality, optimal service to our students and academic staff.

The Student Experience Team consists of two sub-teams within the School: the Enhancement and Support Taskforce (EaST) and the Start to Award Registry (StAR). These interlink very closely to ensure that EEECS students receive the best possible support, relevant information and guidance throughout their University of Liverpool journey.

This is a busy, varied and important role requiring attention to detail. You will have outstanding communication and interpersonal skills and take pride in providing a service that exceeds expectations.

You will have a minimum of 3 GCSEs (or equivalent) at Grade C or above, including English. You will also have a Relevant IT qualification (or demonstrable experience with IT).

We would encourage you to demonstrate and provide examples on a supporting statement how your experience, knowledge and skills relate to each of the essential/desirable criteria outlined in the person specification for this role.

The University has the right to close the vacancy early if it is deemed that there have been enough applications received.

Job Ref: 078646 Closing Date: 13 May 2024

For full details and to apply online, please visit: https://recruit.liverpool.ac.uk

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision. The post holder shall follow all the policies and procedures of the organisation. Booking of appointments Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc. Using the Community computer system, in chronological order, invite patients and book appointments as appropriate. Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway. To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies. Receive and process telephone calls from relatives/carers of patients. Telephone patients to negotiate convenient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate. Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments. Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the Community computer system. Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc. Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders. Offer patients a mutually convenient date and time for clinic appointments in accordance with local standard operating procedures. Remind patients of their appointments via letter, text, voicemail, email or telephone call to reconfirm attendance in line with departmental protocols. Contact patients as requested in order to cancel/reschedule their appointments. Inform line manager of any system or appointment slot issues. Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person. Arrange and book interpreters for patients attending clinics as required. Receive patient identifiable information via fax/email.

Please see attached Job Description for further details To provide a comprehensive service to the IBD nurses and consultants and with the minimum of supervision. Organise your own workload and co-ordinate activities with other medical secretaries and administrative clerks to ensure that an efficient service is provided. It is essential that you show initiative commensuratewith the role and it is vital that confidentiality should be maintained at all times. Ensure cross cover working where possible. Communicate with all disciplines of staff and patients throughout the Trust and other bodies both internally and externally. Deal with all queries in a confidential and competent manner and general office duties.

We have an exciting opportunity for a full-time Clerical Officer to join our administration team, here in the Endoscopy Department.

As a clerical officer, you main duty will be working on reception and the admitting and discharging of patients and answering any general queries they may have.

Other duties will include registering new patients on our Patient Administration System (IPM), preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises, including working cross site at both our Royal Liverpool and Broadgreen Hospital sites

To admit and discharge all patients for the Endoscopy unit and provide the necessary administrative support to ensure that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of
the team.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.


This advert closes on Wednesday 10 Jan 2024