Total 70 administrative clerical job vacancies in Kuala Lumpur City Centre

Job Description 

• Provide day-to-day administrative support to the Manager and other departments as needed. 

• Assist in scheduling meetings, site visits, and coordinating appointments for the project management team.

• Track project timelines and ensure timely submission of required documents and reports. 

• Coordinate with internal teams and subcontractors to facilitate seamless project workflows. 

• Ensure accurate documentation for legal and regulatory compliance, including building permits and

safety regulations. 

• Assist in maintaining compliance with industry regulations, including safety standards, environmental

requirements, and labor laws. 

• Help manage safety documentation, incident reports, and ensure that all employees are up-to-date on required certifications. 

• Ensure proper filing and easy retrieval of important project documentation, both in physical and

electronic formats. 

• Liaise with project managers, engineers, and external vendors to coordinate and compile necessary

documentation for ongoing projects.  

Job Qualifications

• Candidate must possess at least a Diploma/ in Business Studies/Administration/Management, Secretarial or equivalent.
• Minimum with 1 year of relevant working experience at the managerial level preferably in Construction or its related industry.
• Great knowledge of MS Office and MS Excel.
• Good in interpersonal skills, able to communicate and coordinate effectively with the Project Team.
• Good working attitude
• Able to converse in Mandarin and English Language.
• Fresh graduates are welcome to apply.

We are looking for Fresh Graduates to join our firm and to engage in our varied portfolio of interesting and challenging Personal Commercial and Corporate Banking Departments. We provide training and have some of the brightest and most talented individuals who are our most valuable assets. We offer good pay, prospects and exciting work with social values our people relate to and respect. We recognize and appreciate the work of our lawyers and staffs and are constantly looking out for ways to improve our working environment.

Fresh Grad welcome to apply

We focus in today's challenging business environment and offer effective service to clients, efficient knowledge management and reliable information systems.

- Leadership qualities, an enthusiastic and positive attitude

- Good communication and interpersonal skills

-Candidate must be resourceful and pro-active with good attitude.

-The Candidates should have the following characteristics: -

- Be well-organized, responsible and able to multitask.

- Must possess good written & verbal communication skills in both English &

Bahasa Malaysi & Mandarin.

- Good work discipline;

- Training will be provided for those without experience.

- Those with experience are welcome to apply, and must be able to work independently and diligently,

Key Responsibilities:

• Serve as the point of contact between the MD and internal/external clients (especially China/Hong Kong counterparts and bankers).
• Screen, collate, and distribute legal documents.
• Handle requests and queries.
• Manage the MD’s diary, schedule meetings, and appointments.
• Arrange travel plans.
• Take dictation and minutes.
• Produce reports, presentations, and briefs.

Requirements:

• No experience needed (training provided).
• Proficiency in MS Office and Mandarin is required.
• Must be able to speak English and Chinese
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Discretion and confidentiality.
• Mandarin speaking

How to Apply:

Email, us your resume (a passport size photograph, copies of your certificates including SPM /STPM/ A Level’s/University transcripts) to the HR Manager, Attention: Ms.Soo, Messrs Kington Tan Dzul. su@kingtontandzul.com

For inquiries, call Ms. Soo at 016-920 0390.

Benefits:

• Starting salary: RM2,800 for fresh graduates.
• Medical,
• Special allowance,
• Dinner allowance included.
• Open Culture
• Personal development opportunities
• EPF / Socso

How to Apply:

Email your resume (include certificates, transcripts, expected salary, and a passport-sized photo) to the HR Manager, Ms. Soo: su@kingtontandzul.com

For inquiries, call Ms. Soo at 016-920 0390.

職位描述

• 視需要提供經理和其他部門日常行政支援。

• 協助安排會議、現場考察以及協調專案管理團隊的任命。

• 追蹤專案時間表並確保及時提交所需的文件和報告。

• 與內部團隊和分包商協調，以促進無縫的專案工作流程。

• 確保準確記錄法律和法規合規性，包括建築許可和

安全規定。

• 協助維持對產業法規的遵守，包括安全標準、環境標準

要求和勞動法。

• 協助管理安全文件、事故報告，並確保所有員工均獲得最新的所需認證。

• 確保重要專案文件的正確歸檔和輕鬆檢索，無論是實體文件或

電子格式。

• 與專案經理、工程師和外部供應商聯絡，協調和編譯必要的內容

正在進行的專案的文檔。

任職資格

• 候選人必須至少擁有商業研究/行政/管理、秘書或同等學歷的文憑。
• 至少具有 1 年管理階層的相關工作經驗，最好在建築或其相關行業。
• 精通 MS Office 和 MS Excel。
• 良好的人際溝通能力，能夠與專案團隊進行有效的溝通與協調。
• 良好的工作態度
• 能夠用國語和英語交談。
• 歡迎應屆畢業生申請。

Job description

• Receiving visitors and guests by greeting, welcoming, directing them appropriately.
• Answering and transferring calls to respective department/staff if necessary.
• Perform administrative and clerical tasks such as document preparation, handling incoming and outgoing correspondence.
• Maintaining office/pantry’s supplies/inventory and restock in advance.
• Liaise with suppliers/vendors and building management for any related issues.
• Maintaining office cleanliness, tidiness and safety precautions are in order.
• Manage schedule and tidiness of meeting room.
• Handling corporate meals such as contact suppliers, ordering, receiving and etc.
• Ad-hoc task assigned by superior.

Requirement:

• At least with diploma certification.
• Fresh graduates are welcome.
• Proficiency in MS Office (Excel, Word, and PowerPoint, in particular).
• Observant and alert to detail.
• Proficiency in English, Mandarin, and Bahasa Melayu with listening, speaking, reading, and writing.
• Preferred applicant who can communicate in Mandarin.

Job Info

• Operations hours are from Monday to Friday, 8.00am to 5.00pm.
• Free daily breakfast and luncheon.
• We offer attractive benefit perks to the successful candidates.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Dental Insurance
• Health Screening
• Vision Benefit
• Corporate Meals
• Corporate Events
• Open culture
• Personal development opportunities

職位描述

• 透過問候、歡迎、適當引導來接待訪客和客人。
• 如有需要，接聽電話並將其轉接到相應部門/員工。
• 執行行政和文書任務，例如文件準備、處理傳入和傳出的信件。
• 維護辦公室/食品儲藏室的用品/庫存並提前補充庫存。
• 就任何相關問題與供應商/供應商和建築管理人員聯絡。
• 保持辦公室清潔、整潔，並做好安全預防措施。
• 管理會議室的日程安排和整潔。
• 處理公司餐食如聯絡供應商、訂購、收貨等。
• 上級臨時指派的任務。

要求：

• 至少有文憑認證。
• 歡迎應屆畢業生。
• 熟練使用 MS Office（尤其是 Excel、Word 和 PowerPoint）。
• 善於觀察，對細節保持警覺。
• 精通英語、華語和馬來語，具備聽、說、讀、寫能力。
• 能用國語溝通的優先申請人。

職位資訊

• 營業時間為週一至週五，上午 8 點至下午 5 點。
• 每日免費早餐和午餐。
• 我們為成功的候選人提供有吸引力的福利待遇。

津貼和福利

• 附近的公共交通
• 中心位置
• 醫療保險
• 牙科保險
• 健康檢查
• 視力益處
• 公司餐點
• 企業活動
• 開放文化
• 個人發展機會

Major duties include but is not limited:

• Develop and execute all business operations and administrative functions within the BHSL and its diverse programs.
• Provide support, guidance, and training to leadership as well as front-line staff on administrative issues.
• Develop, implement, maintain, apply, and continuously improve infrastructure (processes, policies, tools, etc.) for effectively managing administrative operations within the service.
• Responsible for monitoring the Service's performance on business and administrative functions regarding quality, efficiency, effectiveness, and patient satisfaction; to identify opportunities for improvement; and to design and carry out improvement initiatives when opportunities are identified.
• Develops, gathers, collates, manages, analyzes, interprets data regarding the Service's operations.
• Conducts robust business analyses of proposed courses of action (feasibility studies, business case analyses, make/buy analyses, risk assessments, etc.) and uses these to inform business decisions and to advocate for resources.
• Primary point of contact and technical subject matter expert on VA performance measures for which the Service has primary responsibility.
• Developing and interpreting guidance on Behavioral Health business operations.
• Manages quality assurance and compliance initiatives for the Service and its programs.
• Provides administrative expertise and support to program coordinators in their duty to maintain compliance with accreditation standards established by the Joint Commission, the Commission on the Accreditation of Rehabilitation Facilities (CARF), and other relevant regulating bodies.
• Directs administrative projects and develop tools or reports through delegation of subordinate administrative staff.
• Monitors quality controls and data validation on products produced from Behavioral Operations Department staff.
• Sets workload goals and timelines for completion.
• Uses technical expertise and advanced informatics experience to train and assist staff overcome administrative challenges.
• Independently develops, plans and carries out the projects through delegation to subordinate administrative staff and selects the approaches and methods to be used in solving problems according to a broad understanding of the BHSL objectives, priorities and deadlines.
• Manage the Service's multi-million-dollar budget, monitoring expenses, tracking budget execution functions, analyzing, and forecasting funding requirements, identifying cost saving opportunities, preparing budget proposals, and advocating for needed resources.
• Provides ACOSBH and program coordinators with continuous appraisal of the utilization and status of fund control points assigned to their programs.
• Serves as an Approving Official for Government Purchase Card acquisitions.
• Monitors contract performance and serves as the primary Contract Officer (COR) for the service.
• Responsible for planning and organizing the administrative work of the assigned section, estimating costs, coordinating with staff and line management personnel, conducting all phases of the work and resolving problems independently in accordance with applicable precedents and his/her independent assessments of the needs of the Service Line and sections/departments.
• Responsible for managing service-level resources and providing oversight of the management of program-level resources by program managers and coordinators.
• Manages the Service's physical resources, including equipment, vehicles, and physical space assigned to the Service.
• Studies and conveys to leaders within the Service, facility, and VISN, the administrative impact of proposed changes to policies, strategic goals, and other initiatives.

Major duties include but is not limited:

Administrative Management

• Manages the overall leadership and direction of the Facilities Management Service (FMS) administrative section.
• Serves as the principal advisor on all administrative management matters associated with the service programs and operations, including collaborative efforts with other clinical and nonclinical services.
• Supervises one GS-0503-06 Budget Technician; one GS-0303-05, Program Support Assistant; one WG-5703-06 Motor Vehicle Operator, and one GS-0303-06 Administrative Support Assistant.
• Use extensive knowledge and skill in carrying out administrative functions for a full range of functional areas such as human resources, purchasing, supply and property management, records management, financial management and budget, administrative laws, policies, regulations, and precedents applicable to the administration of local, regional, and national programs.
• Compiles statistical data and performs analyses as required by the Chief, other services, and SORCC management such as shop statistical work order data to track trends and spikes, trend overtime, customer satisfaction, turn ins and other items.
• Prepares analyses such as high-level briefs and point papers to executive management including annual management brief and executive reviews.

• Oversees FMS fiscal activities. Reviews the annual budget submission and justification prepared by the Budget Technician and makes recommendations to the Chief. Responsible as the Approving Official for the IFCAP budget control system in FMS.
• Develops, establishes, and oversees methods to forecast annual budget/costs (approximately $2.5 million), and implements cost effectiveness and efficiency in all activities, to arrive at lower expenditures and resulting in improved budget estimates.
• Provides advice to management and program personnel on FMS finance issues.
• Manages budget formulation and execution for a changing budget of administrative expenses, analyzes budget calls, reviewing guidelines and instructions and then debriefs, educates, and oversees the administrative staff on any changes or information required.
• Justifies requests for reprogramming as necessary; oversees and reviews financial reports and resolves discrepancies with the appropriate accounting office and assures that all expenditures are properly authorized and documented.
• Prepares studies and reports to ensure cost effectiveness and maintains a close liaison with Fiscal Service resolving any fiscal problems.

• Provides FMS management with assistance in projecting staffing needs through data collection and initial analysis, the execution of their personnel responsibilities (classification, employee relations, performance requirements, upward mobility, recruitment coordination and documentation requests, and processing training requests).
• Responsible for ensuring that all VA OIG, Joint Commission, and CARF standards are met and appropriately incorporated into FMS policy and procedure.
• Develops file manager routines to provide meaningful data for use by station management in evaluating the utilization of their space.

• Supervises four employees in FMS providing technical and administrative supervision to a unit of GS-6, GS-5 and WG-06 employees.
• Ensures that his/her employees conduct themselves in a manner that is compliant with the standards of the Facilities Management Service and the VA.
• Oversee daily, weekly, monthly, and project-by project as necessary to ensure highest possible efficiency of performance. Incumbent shall establish and plan work priorities and deadlines relying on traditional schedules and methods creating new schedules and methods when necessary to achieve applicable goals.
• Oversees the entire Fleet management program at VA SORCC which is approximately 66 vehicles and is a mix of VA-owned and GSA-leased vehicles.
• Gives advice, counsel, and instruction to employees on both work and administrative matters.
• Resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to higher level supervisor or manager effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
• Carries out Equal Employment Opportunity policies and program activities.
• Assures safety and housekeeping practices are observed; and maintains work reports and records.
• Approves, plans, and establishes overall leave schedules, and provides recommendations for promotion or reassignment of subordinates.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION**

Duties include but may not be limited to the following:

Administrative Management:

• Provides for the overall administrative management of the Mental Health Service.
• Advises, plans, develops, implements, and evaluates administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling,
• staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Manages a variety of administrative functions, including the Service appointment calendar, distribution and dissemination of incoming mail, internal controls, records management, publication, and forms management.
• Ensures inquiries, correspondence, and actions are addressed in a timely fashion following established templates, suspense timelines, or other process as appropriate.
• Develops performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.

• Analyzes resource needs and makes recommendations based on staffing needs, approval of individual expenditures for all non-recurring items; approving and preparing all requests for funding, etc.
• Performs analysis of budget requests by employing techniques such as cost-benefit analysis, program tradeoffs, and explorations of alternative methods of funding to ensure that program objectives are met.
• Coordinates equipment needs with internal and external staff, research specific equipment needs, how it will be used, obtains quotes, conducts market research, obtains, and justifies approvals, communicates with contracting and coordinates delivery and installation.
• Serves as the Contracting Officer Representative (COR) for medical service contracts needed for the provision of essential patient care within the Medical Center and CBOCs.

• Administers and oversees all aspects of personnel management within the Service.
• Provides advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Directs recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Reviews and maintains personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintains files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.

• Conducts data research and analysis on specific programs and incentives such as book ability, cost outliers, and contract management items.
• Performs review and analysis of productivity data, developing action plans that lead to improved performance and/or productivity and implementation of improved management controls.
• Develops short- and long-range plans to ensure programs and services support objectives and are synchronized with facility and VHA goals and requirements.
• Develops, conducts, or directs special studies to resolve problems that arise (or could potentially arise) related to new or altered program requirements or resources issues, providing the basis for planning, organizing, and controlling both day-to-day and long-term operations of the Service.

• Plans and directs the activities of subordinates and managing training and support needs to assure an appropriate work environment.
• Provides oversight of the day-to-day work completed by subordinates. Sets and prepares schedules for completion of work.
• Develops performance plans and evaluates the performance of direct reports.
• Provides administrative oversight and guidance (not supervision) over the performance of the clinical subordinates as the direct extension of the Mental Health Service Chief.
• Gives advice, counsel, and instruction to employees on both work and administrative matters.
• Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Performs other related duties as assigned.

The Mental Health Service provides a wide array of complex specialty care programs, including Primary Care Mental Health Integration (PCMHI), Mental Health Clinic (MHC), Mental Health Intensive Case Management (MHICM), Psychosocial Rehabilitation & Recovery Centers (PRRC), PTSD Clinical Team (PCT), Substance Abuse Residential Rehabilitation Treatment Program (SARRTP), Substance Treatment Outpatient Program (STOP), Suicide Prevention, Intimate Partner Violence Assistance Program (IPV), Acute MH Inpatient Unit, as well as the associated training programs.

Administrative Management:

• Provide for the overall administrative management of the Mental Health Service.
• Responsible for advising, planning, developing, implementing, and evaluating administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling, staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Monitor administrative performance and suspense actions.
• Develop performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.
• Identify the linkage in complex systems and diverse processes in order to obtain efficiencies that improve quality of care while balancing improvement of operational performance and conservation of resources.
• Review documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate in order to maintain suspense controls on actions such as project milestones, progress reports, funding accomplishments, and compliance strategies.
• Maintain continuous liaison and communication with staff to ensure assigned actions are handled within prescribed time limits and that responses conform to procedural and substantive requirements.

• Administer and oversees all aspects of personnel management within the Service.
• Provide advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Direct recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Review and maintain personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintain files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.
• Review related reports and analyzes trends to identify deficiencies or discrepancies and recommends plans to improve efficiency of processing actions and solutions to eliminate recurrence of unfavorable conditions.

This role provides administrative support for various tasks, such as basic scheduling, travel arrangements, expense reporting, invoicing, purchase orders, and general assistance to one or more managers within a group, office, or business unit. Familiar with a variety of the field's concepts, practices, and procedures. Works under moderate supervision. This role requires the skills and ability to partner with leaders on confidential matters and communicate effectively and appropriately with internal resources, clients (where applicable), and other parties in a global and virtual working environment.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Managing shared mailboxes including but not limited to email correspondence and basic scheduling.
• Prepares, generates, and maintains reports, spreadsheets, presentations, and other necessary documents as required, in response to and in anticipation of the department’s needs.
• Prepare, review, submit, and track expense reports for reimbursements.
• Enter, track, coordinate, and process departmental invoices for payment.
• Updates and secures Salesforce data to ensure accuracy, completeness, and usability for business operations.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Reroute documents to other approvers when necessary.
• Conduct online research or other types of research for onshore partners..
• Answering customer inquiries, maintaining client records, performing research on financial products such as stock investment, and providing administrative support to the stakeholders as needed.
• Preparing and/or monitoring compliance and/or correspondence requirements
• Processing Certificate of Insurance and ensuring correctness of data. (COI)
• Process travel bookings such as air, land, hotel, and other necessary bookings suitable to stakeholders' needs.
• Virtual coordination with suppliers and vendors.
• Maintain the SOP/DTP of current processes and assist with documentation updates as required.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Relies on experience and judgment to plan and accomplish more complicated goals. Completes tasks independently and receives guidance on new assignments or atypical matters.
• Perform and accomplish the responsibilities listed above with moderate guidance of Team Lead.

This role provides administrative support for various tasks, such as preparation of reports, charts, and other presentation materials, inventory of office supplies, timekeeping duties and maintenance of files, databases and archives of relevant records to one or more managers in a department or group in an organization. This role works under general guidance and supervision.

• Provide support in general administrative tasks such as but not limited to filing, encoding, maintaining, and sorting files and documents.
• Prepares, generate, and maintain reports, spreadsheets, presentations, and other necessary documents as required, in response to and in anticipation of department’s needs.
• Prepares, reviews, submits, and tracks Stakeholder’s expense reports for reimbursements
• Enters, tracks and processes departmental invoices for payment.
• Processes timesheet approval, submission and Oracle Time Adjustments (OTA) (including approvals, transfers and cost center changes) for employees.
• Maintains and organizes documents in Sharepoint and Teams databases for stakeholders, including tasks such as saving, organizing, and creating folders for efficient document repository management.
• Process and submit ServiceNow IT ticketing.
• Process and purchase orders for office supplies, including IT hardware and software services. Conduct online research or other types of research for onshore partners.
• Reroute documents to other approvers when necessary.
• Perform other related functions, projects and duties as assigned.
• Maintain confidentiality and a high level of professionalism in all interactions and when handling sensitive information.
• Receives guidance and training on well-structured assignments relying on instructions and established procedures and may be relied on to solve routine problems/issues.
• Perform and accomplish the responsibilities listed above under the general guidance and supervision of an SME or Team

• You will advise others based on your extensive knowledge of Navy Working Capital Fund accounting processes. (NOTE: working capital fund environment = NT-5 having experience and NT-6 expert level experience.)
• You will independently plan and conduct a variety of assignments based on your knowledge of professional concepts, functional program characteristics, and assignments.
• You will direct other personnel, resolve conflicts, and coordinate system support personnel.
• You will collaborate with other senior personnel to adopt common practices and reporting methods, improve processes and services by developing new products/services or modifying existing processes and services.
• You will develop competencies in personnel through coaching or mentoring, recognize achievements, anticipate/manage conflicts constructively, and address formal/informal complaints.
• You will apply policies, programs, and procedures related to employee relations, safety, health including EEO, diversity, CEAP program, Federal Health and Safety Standards, timekeeping and travel.
• You will interpret policy and regulatory requirements to recommend senior leaders (within the organization) to resolve issues that may be controversial in nature with major impacts or repercussions across the organization.
• You will recognize and diagnose problems, develop alternative solutions, and act decisively including uncertain situations.

• Principle advisor to the Superintendent and park Management Team on all administrative, financial and business matters.
• Administer a variety of support programs, including budget and finance, commercial services, property, information technology, and agreements.
• Interpret and implement service policies and practices, makes changes and improvements in the park policies, and resolves significant management problems.
• Initiate, develop and direct short-and-long term financial plans, long term funding and staffing levels.
• Actively participates in and supports the local decision-making process affecting park operations, long and short-range planning, human and financial resources management.
• Interpret and implement service policies and practices, makes changes and improvements in the park policies, and resolves significant management problems.
• Plan, direct, coordinate, and provide executive leadership for the park management program.

• Managing a staff of 110 employees ranging from GS-5 to GS-13 within a contact center environment. Evaluates performance of subordinate supervisors and direct reports.
• Supervising the department level management services for the administration of accounts receivable programs.
• Interpreting and applying Federal Debt Collection laws and requirements. Reviews and interprets agency rules and regulations, laws and information received from other sources.
• Developing compassionate approach to the collection of overpayments.
• Responding promptly and courteously to inquiries from a variety of sources.
• Setting effective, efficient, and economical direction of debt collection operations measured through productivity, cost control, and customer satisfaction.
• Setting long/short term objectives to carry out the mission and goals.
• Leading Contact Center operations including: Quality Management, Workforce Management, Knowledge Management, telephony, training, technology reports, analytics, communications and customer feedback.
• Setting realistic performance targets for the division to achieve and supports staff in developing and implement plans to achieve.
• Employing a human capital strategy that supports mission accomplishment while maintaining alignment with human capital policies related to recruitment, training, leadership development, performance management, and diversity objectives.
• Identifying and correcting systematic concerns, resource issues, process breakdowns, and performance improvement opportunities ensuring effective internal controls are set to mitigate fraud, waste, and abuse within contact center and overall organization.
• Leading cost-effectiveness studies in operating/administrative programs, including organization structures, workload assessments and staffing models.
• Leading DMC telephony system capability and enhancements initiatives.
• Actively assists and supports DMC leadership in the completion of organizational goals and center-wide priorities and initiatives. Provides clear expectations and guidance on strategic initiatives and goals to supervisors, and employees within assigned teams.
• Performing other duties as assigned.