One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Administrative Assistant
Hindle House, Banbury
£23,872
- £25,128 per year
37.5 hours per week – Monday to Friday – 9:00am – 5:00pm
We have an excellent opportunity for an Administrative Assistant to join our Central Income Team based in Banbury. This opportunity is situated right in the heart of our professional call center environment and involves providing support on administrations tasks to the wider Income Services department.
The role of Administrative Assistant will include:
- Handling inbound and outbound post including sending arrears letters
- Applying rent credits or charges and taking payments from tenants upon request
- Delivering a high quality customer focused administrative support service to internal and external customers
- Maintaining effective filing systems, database records and processes
- Proactively managing complaints for service area, focusing on first contact resolution
- Updating and maintaining all manual and computerised records in an accurate and timely manner
Skills and experiences:
- Recent experience of undertaking a similar role in a customer service environment
- Proven experience of working to deadlines and prioritising work loads
- Good interpersonal and customer care skills
- Working knowledge of producing and analysing statistical data and compiling reports
- A basic understanding of Microsoft Word and Excel (or similar)
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £23,872 per annum (rising to £25,128 per annum after 12 months, subject to satisfactory performance)
Closing Date: 7 August 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
