Total 3 job vacancies by Wix

As a Customer Care Expert, you will:

• Provide Wix users with technical solutions via e-mail, Chat and phone

• Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction

• Develop and maintain positive customer relations and satisfaction

• Influence the way we support our users and improve it to make sure our users’ experience is the best possible

• Work with all other departments and product teams, and liaise with them about our users’ needs

Within this role your day to day will be in Japanese however a high level of English competency is required as all of your training and any internal communication will be delivered in English.

• Purchasing and management of IT equipment

• Receiving and delivering mail

• Assisting with accounting

• Assisting with company labor services

• Manage office supplies and equipment

• Maintain office rules and the internal portal site

• Manage employee lunches and help with company events

•  Prepare on-site onboarding for new employees including setting up their workstations, access cards, welcome emails, and other activities

• Support the sales team with tasks like expense reimbursements

• Own and manage the entire strategic sales process from top to bottom

• Set and achieve revenue targets according to company goals, owning all sales conversion metrics and sales targets

• Work closely with the team to generate leads and develop and optimize messaging to increase sales team effectiveness

• Cultivate and maintain deep relationships with both current clients and new prospects

• Be a subject matter expert in your domain and constantly review the market to determine the changing needs of customers

• Travel in Japan, meeting with prospects and customers 

• Identify and engage with potential partnerships, setting them up for success with Wix Enterprise