What's involved with this role: Interim Customer Care & Quality Manager Reference no: CLA TCL 0009 6CEC / 1Pay Rate: £.....
What's involved with this role:
Interim Customer Care & Quality Manager
Reference no: CLA TCL 0009 6CEC / 1
Pay Rate: £25.48 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for 6 months
City: CROYDON, LONDON
Croydon office Tues/Wed/Thurs. Home working on Mon/Fr
Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.
The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.
Qualifications:
A degree in business administration or a related field is often required.
Knowledge:
Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.
Experience:
Experience in customer service, management, or quality assurance can also be beneficial.
Skills & Abilities:
Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
1
Job Ref: CLA TCL 0009 6CEC / 1
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
