Act as the primary project manager for multiple client accounts, ensuring projects are delivered on time, within scope, and on budget.
Planning,.....
Act as the primary project manager for multiple client accounts, ensuring projects are delivered on time, within scope, and on budget.
Planning, scheduling and monitoring project tasks & deliverable together with operations / accounting;
Managing project progress along with operations team, accounting and external partners;
Builds, maintain and improve relations with suppliers and partners;
Briefing and selecting outsourcers/ partners on digital marketing activities;
Monitor project budgeting, reporting, timesheet;
Develop and implement content strategies that align with our clients' goals across different platforms (social media, websites, email, etc.).
Create engaging content, including but not limited to videos, graphics, illustrations, and animations, using tools such as After Effects, Canva, and Adobe Creative Suite.
Collaborate closely with regional teams to ensure cohesive and effective project delivery.
Maintain and grow positive client relationships through excellent communication and service.
Monitor project progress and adjust as needed to meet deadlines and client expectations.
Provide creative direction and feedback to team members to ensure high-quality content creation.
Stay up-to-date with the latest digital marketing trends and content creation technologies.
A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. The.....
A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
Supervising the daily operations of the customer service department
Creating a reliable customer loyalty program
Setting customer service goals for team members and helping them reach those goals
Interacting with customers and handling customer queries and complaints in a timely manner
Maintaining relationships with profitable customers
Making weekly and monthly reports and surveys
Staying current on the latest industry trends and techniques
A service technician, or skilled service worker, is responsible for providing technical repair and service work either in a facility or in the fie.....
A service technician, or skilled service worker, is responsible for providing technical repair and service work either in a facility or in the field. These professionals may install and service a wide range of hardware depending on the technician’s specific industry. Service technicians may work on vehicles, heavy machinery and home appliances or in many other areas where complex hardware needs to be maintained or fixed. Their responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.
Installing new hardware and complex products while ensuring that they work correctly and safely
Educating the hardware users about the correct use and upkeep of their products
Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center
Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed
Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices
Handling customer relations in a professional and friendly manner
Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience
