Total 17 job vacancies by Serco Limited

WCA Case Administrator Team Leader
Salary: £30,000
- £35,000Location: Bristol

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator Team Leader, you will be responsible for leading a team of Case Administrators providing support to both the team and to the Customer as required. The Case Administrator Team Leader will oversee and determine work requirements to ensure TPL’s/KPI’s are successfully achieved and that the team meets all targets.
Key accountabilities

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.


Essential skills

- Excellent interpersonal skills
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work in an effective manner.
- Ability to work under pressure.
- Self-motivation and awareness
- Excellent Team player
- Attention to detail.
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation.
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker.
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes.
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets.
- Ability to work unsupervised and use initiative Adapts to changing circumstances and latest information that affects goals and plans; can play several distinct roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change.
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g., supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members.

What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

A Clinical Standards Lead (CSL) plays a crucial delivery and support role in Health Assessment Advisory Service by ensuring that clinical practices adhere to the Department of Work and Pensions standards, regulations, and guidelines.
WCA Clinical Standards Lead
Location: Home based
Salary: Competitive – dependent on experience
Permanent

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

A Clinical Standards Lead (CSL) plays a crucial delivery and support role in Health Assessment Advisory Service by ensuring that clinical practices adhere to the Department of Work and Pensions standards, regulations, and guidelines.

In this role you will be supporting healthcare professionals to grow, learn and achieve a consistently high quality of service delivery. providing audit, mentorship, coaching, teaching, and role modelling during their training and beyond. This critical role supports feedback to staff, customers, and other stakeholders. Maintaining clinical compliance with DWP standards post initial training and promoting Continuing Professional Development and career development. The Clinical Standards Lead will also play a key role in the delivery of clinical audit.


Reporting to the Assessment Centre Manager your key accountabilities will include:


- Deliver training and support programs for Health Professionals in Work Capability Assessment Stage 3 and Stage 4 as well as the post approval period to ensure understanding and compliance with clinical standards.
- Support the HP in gaining approval with DWP by adapting models of coaching, mentoring and education.
- Complete clinical audits
- Provide ongoing education on new standards and updates to existing standards.
- Promote the HPs in maintaining CPD.
- Stay informed about changes in healthcare regulations, guidelines, and standards.
- Ensure that clinical practices comply with DWP and national guidelines.
- Providing revalidation support as required by registering bodies.
- Oversee quality assurance processes to monitor and evaluate performance.
- Support new entrant audit feedback processes and ease the transition to Health Assessment Advisory Service (HAAS)
- Undertake team reviews of quality and productivity to identify areas for improvement and ensure compliance with standards.
- To support HPs with customer feedback and provide investigatory support.
- Collaborate with risk management teams to identify and mitigate potential risks associated with clinical practices.
- To ensure home and clinic environments meet GDPR requirements.
- Implement strategies to enhance customer safety and minimise adverse events.
- Work closely with clinical HPs, management, and other stakeholders to promote a culture of continuous improvement in clinical practices.
- Foster open communication between all stakeholders in HAAS to promote Serco and the HAAS service.
- Maintain accurate and up-to-date documentation related to clinical standards and compliance efforts.
- Prepare reports for management and regulatory agencies, highlighting compliance status and areas requiring attention.
- Stay abreast of technological advancements in DWP proprietary IT and assess their impact on clinical standards.
- Collaborate with IT teams to integrate technology solutions that enhance compliance and efficiency in clinical processes.
- Lead a team of professionals involved in clinical standards and compliance efforts.
- Collaborate with other leaders in the organisation to align clinical standards with overall strategic objectives.



What you will need to do the role:

- Accreditation as a Health Professional with the DWP for WCA
- Strong mentorship and coaching skills
- Excellent communication and interpersonal skills.
- Attention to detail and the ability to work independently.
- One year’s experience as an HP in WCA
- Prior experience in coaching and mentoring
- Trained to complete clinical audit.
- Valid and clear NMC, HCPC or GMC




What we offer


- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
#haascareers

Proud member of the Disability Confident employer scheme

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

PIP Audit Clinical Support Lead
Location: Home based
Salary: Competitive
Permanent

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

The Audit Clinical Support Lead (CSL) is required to assist and support the performance of employed Health Professionals who undertake PIP clinical audit. Audit CSLs ensure professional standards are maintained in all clinical work within PIP by providing training, clinical support, feedback, advice to all audit capable staff.

They monitor the clinical performance of auditors to ensure professional standards and quality of service levels are delivered and maintained, so by assisting with performance indicators being consistent with contract needs. They also manage the lot wide audit sample from a clinical perspective, challenging grades where and when appropriate.

This essential role will continuously improve the delivery of our services to the most vulnerable in society as part of the HAAS, delivering disability assessment services on behalf of the Department for Work and Pensions

Reporting to the PIP Head of Clinical Assurance and Improvement your key accountabilities will include:


- To provide clinical advice and carry out disability assessments.
- To be responsible jointly to Clinical and Service Delivery Management, for the delivery of service and achievement of performance targets.
- To provide clinical input into the appraisal cycle for auditors.
- To provide support and leadership in the delivery of change programmes, proactively leading the audit team through the change process.
- To ensure that clinical governance and standards required by the GMC, NMC and HCPC are maintained.
- Proficient in audit with an ability to analyse complex cases, identify the issues and provide pragmatic, effective, and efficient advice on amendments that are required.
- Highly developed oral and written communication skills, along with excellent negotiation skills, with experience in providing guidance and support to other health professionals to improve their practice.
- Ability to build and maintain strong relationships with the customer.
- An ability to respond to a rapidly changing work environment, demonstrating a positive attitude and approach to dealing with change, especially at short notice.
- Evidence of versatility and being able to respond to unexpected changes by adopting a flexible approach to work, multi-tasking and being able to prioritise workload effectively.
- Demonstrate a positive attitude in relation to audit and be a role model for HPs and auditors, with regards to good practices and behaviour.
- Ability to recognise themes and trends and interpret clinical data to assist in ensuring quality is maintained in line with SLA1 target.
- Ensure that professional practice standards are maintained in all areas of work, in line with current guidelines and best practice guidance.



What you will need to do the role:

- HP (Doctor, Nurse, Physiotherapist, Occupational Therapist, Paramedic) with a minimum of two years post registration experience.
- Evidence of ongoing professional development.
- Approved and proficient in either PA3 or PA4 audit.
- Previous experience as an Audit CSL as well as managing, coaching and mentoring teams.
- Previous experience of training delivery.
-


What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
#haascareers

Proud member of the Disability Confident employer scheme

WCA Case Administrator
Location: Bristol
Salary banding: £23,000
- £26,000
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator, you will be responsible for the back-office support and administrative services to healthcare and other administration employees within the designated Centre location or region.
Key accountabilities

- Acting as the primary clerical support resource for internal and external customers.
- Managing telephone and e-mail queries from third parties.
- Maintaining customers files in line with data protection requirements.
- Accurate dispatching of information as required via external courier.
- Accurate data entry onto the CRM.
- Working within established processes and key performance indicators.
- Liaison with other teams and medical colleagues.
- Data collation.
- General office administration duties, including documenting invoices, updating spreadsheets and filing.
- Other ad hoc duties as required.
- IT literacy: Able to confidently use MS Word, Excel, and Outlook to a basic standard e.g., must be able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch.
- Able to read and send emails / attachments etc.
- Fluent English language skills spoken and written in a clear, caring, courteous and professional manner.
- Attention to detail in relation to office administration duties essential for the job.
- Keen organisational skills with respect to logical filing and record keeping.
- Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome.
- Willingness to travel as required by the business and undertake other duties and working patterns as required.


What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks – Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

#haascareers

Proud member of the Disability Confident employer scheme

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
Contract Mobilisation Management AccountantHybrid – 2 days per week onsite at HMP Ashfield (Bristol) Full Time, 9 months Fixed Term Salary
- £45,000
- £60,000 (dependent on experience)
Here at Serco, we are seeking a Management Accountant to provide dedicated, commercial, and financial support to mobilise, transition and transform our new HMP Ashfield contract within the J&I business unit. You will act as a trusted point of contact for our business leaders, helping transform financial and non-financial information into insight which influences decision making to improve financial performance of Serco services.
As part of this you’ll:


- Support the Finance Business Partner/Mobilisation Director on mobilisation activities by maintaining strong controls, visibility, and challenge on MTT spend vs the bid model.
- Build relationships with workstream leads to effectively reforecast financials in line with operational developments.
- Support in the build of the contract financial model, billing handover document, and billing model.
- Support external customer progress checkpoint meetings.
- Support customer negotiations on any potential contractual changes.
- Assisting with subcontractor negotiations to ensure value for money contractual arrangements.
- Coordinate the contracts use of the WBS’s structure.
- Support in reviewing the new contracts suite of KPI’s and reviewing/testing the calculation methods/formulas.
- Understand and application of new contract accounting.

What you’ll need to do the role:


- You will need to be qualified CIMA, ACCA or ACA.


- Evidence of ability to influence, negotiate, listen to and resolve conflicts with key decision makers.
- Ability to highlight problems, offer innovative and practical solutions, and drive through their execution.
- Translate business requirements into open, honest and transparent insight to solve business challenges.
- Ability to interpret and deal with incomplete data; and the capability to exercise judgement where there is ambiguity.
- Evidence of building and maintaining strong relationships with internal stakeholders.


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Flexible working options.
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.
· A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Serco: HMP Ashfield
Permanent, Full Time

We’re are recruiting for a driven and dedicated Electrician to join our FM team at HMP Ashfield,, an adult male sex offender prison based in the village of Pucklechurch in South Gloucestershire.

As the FM Electrician you will carry out fault finding and defect rectification to items of electrical plant and equipment, pre-planned maintenance of items of electrical plant and equipment and installation of new plant and apparatus.


You will need to be able to document inspection findings and pursue fault rectifications. You will work as a part of a close-knit team however you will be expected to work independently at times. This role is ideally suited to someone starting up their Electrician career or someone who is looking to step away from vast travel and be based on site full time!


It is important to note that working in such a secure environment can be challenging at times. In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK. There will also be a need to participate on the on-call roster, which currently sits around 1 in 8. The standard working week is Monday to Friday from 08.00 am to 16.30, however there will be a requirement for out of hours work and weekend work required to meet business needs.



What you’ll need to do the job


You will need C & G Electrical Certificate or other recognised electrical trade qualification and you must have served a recognised trade apprenticeship and qualified to BS7671 (Current Edition of the IEE Regulations).


Finally, you will have at least 5 years associated trade experience post apprenticeship and must be prepared to undertake training courses to expand on their technical abilities if required by the business.

Why Serco

A place you can make an impact
- We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the Justice sector
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- Free on site parking


- Use of on site gym
- Subsidised meals
- Blue light discounts
- Opportunities to gain additional qualifications
- Continuous professional development opportunities


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Contact Centre Advisor – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £22,308 + Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit experienced, empathetic, and resilient Inbound Contact Centre Advisors. The key purpose of the role will be to provide a helpful, professional & efficient experience to all customers contacting the Customer Service Centre.

Using the Social Care framework and Care Act Legislation our Contact Centre Advisors will undertake initial information gathering and offer advice, next steps and a suitable resolution or signposting, whilst maintaining accurately recorded data.



Key Accountabilities


- Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, ensuring they are at the centre of your decision making.
- Achieve your individual and team objectives and KPI targets.
- Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems.
- Process contacts enquiries and/or signpost customers; utilising all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
- Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking customers.
- Liaise with other professionals to identify the most appropriate next steps for the customer.
- Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses.
- Build relationships with colleagues, clients, professionals, and 3rd party organisations as appropriate; demonstrating a willingness to readily share knowledge, offer support and promote a culture of continuous improvement.
- Respond positively to change and take a flexible approach to all aspects of work.
- Comply to the Customer Service Centre's PCI data security standards and protocols



What are we looking for?


- Relevant experience in a Contact Centre / Customer Service environment with an emphasis on call handling
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.
- English and Maths GCSE or equivalent or proven literacy and numeracy skills.
- Competent in Microsoft Office applications, Word, Excel, and Outlook.
- Ability to deal with highly emotive customers with empathy / resilience.


All candidates will be required to pass a BPSS check which will involve a full DBS and references.


Desirable

- Relevant level 2, or above Customer Service qualification; Institute of Customer Service Award, NVQ in Customer Service or similar.
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.



What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Contact Centre Team Leader – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £27,000+ Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit Team Leaders with substantial experience in telephony Customer Service.

The key purpose of the role is to lead a team of Contact Centre Advisors providing support to both the team and to the Customer as required. The Contact Centre Team Leader will oversee and determine work requirements, monitor call levels, ensure SLA’s/KPI’s are successfully achieved and that the team meets all targets.


Key Accountabilities


- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.



What are we looking for?


- Extensive Customer Service experience in a contact centre environment.
- Experience in managing a team / being a team leader. (We will consider applicants without management experience who possess substantial contact centre experience)
- Ability to develop good relationships with customers and colleagues.
- Good contractual knowledge and aware of all considerations relating to the provision of report.
- Ability to organise and prioritise work in an effective manner
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation
- Able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.

All candidates will be required to pass a BPSS check which will involve a full DBS and references.




What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Contact Centre Advisor – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £22,308 + Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit experienced, empathetic, and resilient Inbound Contact Centre Advisors. The key purpose of the role will be to provide a helpful, professional & efficient experience to all customers contacting the Customer Service Centre.

Using the Social Care framework and Care Act Legislation our Contact Centre Advisors will undertake initial information gathering and offer advice, next steps and a suitable resolution or signposting, whilst maintaining accurately recorded data.



Key Accountabilities


- Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, ensuring they are at the centre of your decision making.
- Achieve your individual and team objectives and KPI targets.
- Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems.
- Process contacts enquiries and/or signpost customers; utilising all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
- Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking customers.
- Liaise with other professionals to identify the most appropriate next steps for the customer.
- Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses.
- Build relationships with colleagues, clients, professionals, and 3rd party organisations as appropriate; demonstrating a willingness to readily share knowledge, offer support and promote a culture of continuous improvement.
- Respond positively to change and take a flexible approach to all aspects of work.
- Comply to the Customer Service Centre's PCI data security standards and protocols



What are we looking for?


- Relevant experience in a Contact Centre / Customer Service environment with an emphasis on call handling
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.
- English and Maths GCSE or equivalent or proven literacy and numeracy skills.
- Competent in Microsoft Office applications, Word, Excel, and Outlook.
- Ability to deal with highly emotive customers with empathy / resilience.


All candidates will be required to pass a BPSS check which will involve a full DBS and references.


Desirable

- Relevant level 2, or above Customer Service qualification; Institute of Customer Service Award, NVQ in Customer Service or similar.
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.



What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Contact Centre Team Leader – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £27,000+ Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit Team Leaders with substantial experience in telephony Customer Service.

The key purpose of the role is to lead a team of Contact Centre Advisors providing support to both the team and to the Customer as required. The Contact Centre Team Leader will oversee and determine work requirements, monitor call levels, ensure SLA’s/KPI’s are successfully achieved and that the team meets all targets.


Key Accountabilities


- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales.
- Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
- Producing and making active use of statistical data and work management reports to effectively manage workloads.
- Provide performance reports/ data as and when required.
- Building and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.



What are we looking for?


- Extensive Customer Service experience in a contact centre environment.
- Experience in managing a team / being a team leader. (We will consider applicants without management experience who possess substantial contact centre experience)
- Ability to develop good relationships with customers and colleagues.
- Good contractual knowledge and aware of all considerations relating to the provision of report.
- Ability to organise and prioritise work in an effective manner
- Must be flexible due to the demanding nature of the role.
- Understands the internal roles and responsibilities of the wider organisation
- Able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.

All candidates will be required to pass a BPSS check which will involve a full DBS and references.




What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Facilities Management Coordinator Office Based, 5 days in Bristol Office Full Time, 37.5 Hours, Permanent
Band 6
- £26,000 plus benefits     
Are you great with people and looking for a role where you can make a real impact?
 
At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Facilities Management Coordinator to join our team.
 
You’ll be part of a supportive team based at a brand-new office in Bristol, the key purpose of the role is to support the Facilities Management Lead in the day to day running of the HAAS estate by providing professional FM support to internal & external colleagues, customers, visitors, and contractors.
 
Key Accountabilities
 


-
Day to day point of contact for all reactive maintenance matters 

-
Responsible for the smooth running of Park House the main contract HQ. 

-
Day to day point of contact with CS facilities helpdesk. 

-
Arrange any remedial/advisory works. 

-
Maintaining register of certifications obtained. 

-
Assist with any site closures or relocations. 

-
Manager of cleaning, security and waste and recycling contracts. 

-
Ensure that all H&S notice boards and signage are up to date. 



-
Capture all Accidents / Near misses on Assure. 

-
Work with the H&S Compliance Manager to identify risks and record/

-
Monitor any agreed action to be taken to remove the risks identified. 

-
Support FM to ensure all workplaces are safe, compliant, and pleasant workspace for all occupants & users. 

-
Issuing of staff access ID cards. 

-
Maintain expenditure within budget. 

-
Authorisation of rent, rates, service charge and utility invoices 

-
Contribute towards monthly management packs including a P&L Overview. 

-
Raise shopping carts ensuring all coding is correct.

-
Timely & accurate One Card spend, detailed descriptions, on time validations with the correct GL/WBS codes as per budgets. 

-
Oversee any scanning and postage requirements. 


 

 What are we looking for?

Essential


-
PC literacy, use of Microsoft Office 

-
Previous administration/reception experience 

-
Self-motivation and ability to manage time and priorities well 



-
Ability to communicate to all levels across the business. 

-
Analytical and logical approach to problem solving 

-
Strong teamwork skills  

-
An understanding of Facilities Management  

-
Strong written and verbal communication skills 

-
Ability to work as part of a team 



Desirable


-
Experience of running a maintenance helpdesk. 

-
Ability to remain calm under pressure. 

-
Ability to communicate effectively and professionally at all levels 

-
Experience in using Concept Evolution/MRI/other Facilities systems 




All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

 

What we offer:


-
Up to 6% contributory pension scheme 

-
Free parking on site / 5-minute walk from public transport links

-
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more 

-
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts. 

-
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.  

-
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career. 




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Data & Insights Manager
- HAAS Homebased role with Southwest Travel Full Time, 37.5 Hours 9am-5pm, Permanent Band 4
- £35-45k DOE + Benefits    
Are you an experienced Data Manager looking for a role where you can make a real impact?
 
At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Data & Insights manager to drive business improvement and adherence to best practice by using BI tools, influence, and stakeholder management.   
 
You’ll be part of our transformations team who are responsible for the delivery change and continuous improvement across PIP, WCA and specialist benefits within the functional assessment service. 

The role involves line management responsibility of a BI Analyst, the Data and insight manager will lead and support the BI analyst through the end
- to
- end cycle of requirements gathering, report/dashboard development, analysing and interpreting the results to highlight insights for a variety of stakeholders and improving performance for our customer. 
Key Accountabilities
 

-
To provide experienced leadership to the business intelligence arm of the transformation team and support colleagues to achieve their optimal performance. 

-
To bring deep analyst experience to strengthen the company, improve performance and adherence.

-
Ability to gather a range of data from internal and external sources and cleanse this for a variety of stakeholders to use simply and effectively. 

-
Review existing or custom reports to identify performance trends, gaps and areas for improvement. 

-
Identification of areas for improvement in streamlining existing report mechanisms and methods for delivering information to stakeholders. 

-
Ability to provide stakeholders with appropriate information in a variety of formats. 

-
Build and maintain relationships with a range of senior stakeholders and set / manage expectations. 



-
Assist in the management of transformation team improvement products. 


 

 What are we looking for?


-
Ability to line manage and support colleague to meet business expectations. 

-
Ability to quickly understand new areas of business and technology enabling impactful and effective conversations with the stakeholders. 

-
Knowledge and experience of development within business intelligence tools and tools such as Microsoft Power BI and SAP Analytics Cloud. 

-
Strong data visualisation and presentation skills. 

-
 Data manipulation skills, including ability to extract, transform, and analyse data sets using BI tools. 

-
Ability to problem solve, break down complex issues and develop solutions based on findings in the data. 

-
 Able to simply communicate complex issues, processes, and data to a non-technical audience. 

-
Able to use influence with a range of stakeholders to reach a mutually agreeable outcome.

-
High customer focus with commercial awareness and a drive to deliver exceptional customer service. 

-
Excellent attention to detail and self-starter attitude 




All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

 

What we offer:


-
Up to 6% contributory pension scheme 

-
Free parking on site / 5-minute walk from public transport links

-
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more 

-
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts. 

-
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.  

-
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career. 




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Location: HMP Ashfield, Bristol
Salary: Up to £32,288 per annum*
Type: Permanent. Full time positions, average 40hrs pw

What's in it for you?
Your starting salary will be £27,300 pa. increasing to £28,350 after 12 months and increasing again to £32,288 when you reach 3 years’ service. We are fully committed to progressing you through your PCO Portfolio or PCO Apprenticeship which would increase your salary to £32,288 as soon as either of these is successfully completed which can realistically be achieved within 12 to 18 months of joining us. We also offer:

- Opportunity to earn approximately £37,800 including overtime (Whilst we cannot guarantee overtime will always be available, this is based on an average of 4 hrs per week)
- Clear career development pathways for you to transition quickly into operational management positions with salaries ranging from £36,000 to £42,000.
- Pension scheme.
- Health & Wellbeing Benefits.
- Reward & Recognition scheme.
- Serco discounts which include cinema, online shopping discounts, leisure centre memberships and you can apply for a Blue Light discount card.


Discover lots of information about the Prison Officer role here & try our Virtual Careers Assistant - PCO Careers Assistant

Is this the right career for you?
Our Prison Officers come with all different work & life experiences, what you’ve done before doesn’t matter, what matters is that you’re committed to making a difference to the lives of others. We’re focused on transferrable skills and behaviours such as communication, teamwork, resilience, and patience to help people
- the rest you’ll learn during your 10-week training course and through our experienced colleagues.
As a Prison Officer, you’ll be at the forefront of ensuring the health, safety, and wellbeing of everyone around you. It’s a job where your contribution really counts as you work to give prisoners structure within their lives, encourage positive choices, and support them on their journey to rehabilitation. Day to day you’ll be involved in:

- Supervising prisoners in all aspects of prison wing activity.
- Overseeing work and education programmes, encouraging prisoners to participate.
- Operational matters such as prisoner headcounts, prison cell searching, security, and administrative processes.
- Managing prisoners who are at risk of self-harm.


We operate 24/7, all year round meaning you’ll cover shifts on days, evenings, weekends, nights, and bank holidays. We value the importance of work-life balance, we operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you enjoy & love.

Preparing for your recruitment journey:
You’ll be invited you to complete an online assessment. If you pass the initial assessment, we will invite you to attend an interview, you’ll take part in a short role play, written exercise, competency-based interview, and maths assessments. You’ll also undergo a fitness test which consists of:

- Bleep Test
- 15 metre shuttle runs in time with the bleeps, lasting approximately 3 minutes and 40 seconds to reach level 5.4.
- Agility Test
- Running around set course of cones under a set time scale.
- Shield Hold Test
- Holding shield out in front of you at a 45-degree angle for 1 minute.
- Grip Test
- 28KG (on both hands)


Once you’ve passed assessment, we’ll invite you to attend a 10-week Initial Training Course (ITC) at the Prison, which requires 100% attendance. This consists of 8 weeks classroom-based training and 2 weeks shadowing to give you a real taste of life on the job. The ITC provides high quality training, you’ll complete a Diploma in Custodial Care, First Aid and undergo Control and Restraint training.

Why Serco?

- Meaningful and vital work: Prison Officers are key to ensuring the health, safety and wellbeing of prisoners, staff, and visitors in their prisons. More importantly they play a vital role in reducing reoffending rates amongst prisoners.
- A world of opportunity: Our prisons hold a huge amount of variety and opportunity, with Officers being able to progress into Ops Management or specialist services such as Psychology, Education, Health, or the Animal unit.
- Great people: Due to the investment in safeguarding and rehabilitation, our prisons are calmer and may be very different to what you might imagine, but you’ll receive all the training and advice you need from friendly and supportive colleagues.


This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, and satisfactory employment references. You’ll be required to provide 5 years of employment and education history as part of these checks.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging



Head of Offender Management Services
HMP AshfieldPermanent, Full Time
Competitive Salary & Excellent Corporate Benefits Package

We are recruiting a Head of Offender Management Services for HMP Ashfield, an adult male sex offender prison based in the village of Pucklechurch in South Gloucestershire.

Offender Management is an integrated approach to the assessment, sentence planning and delivery of the sentence requirements for offenders. It applies to offenders serving sentences in the community and in custody and provides a “joined up” approach between the Prison and Probation Services.

You’ll be responsible for managing several work areas within the Offender Management Function and endeavours to ensure that each prisoner is given the support and guidance to engage in a purposeful structured journey through their sentence identifying and addressing their specific risks and needs.

As part of the Senior Management Team, you will report directly into the Deputy Director whilst carrying out the following responsibilities, activities and duties


- Ensure all managers and staff within the Function provide a respectful, safe decent environment for all prisoners and staff
- Accountable for the performance of the Function and the staff within it.
- Manage the achievement of Contract Delivery Indicators (CDI’s) within the Function verifying and signing off documentation as appropriate.
- Accountable for the administration of all offender management systems and processes
- this Includes:



- OMiC
- Public Protection Manual
- Violent Sex Offender Register (VISOR)
- OASyS
- Indeterminate Sentenced Prisoners
- Foreign National Offenders
- Parole
- Recall Prisoners
- Offender management administration hub
- Chair Release on Temporary Licence (ROTL) boards in conjunction with the Head of OM Delivery
- Categorisation
- Key worker allocation process


What you'll need to do the job

You must have worked in an Offender Management position within a custodial setting or similar challenging environment and have previous HUB manager experience within an OMU.

You will need the required skills and experience to ensure you can hit the ground running upon joining us! Successful management and leadership within a diverse challenging environment is a must and you will have exceptional organisational skills and abilities to manage your workloads and lead and supervise others to do the same.

Why Serco

A place you can make an impact
- We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer


- Up to 6% contributory pension scheme
- A company passionate about diversity and inclusion
- The chance to contribute to innovation in the immigration sector
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
- Serco ShareSave
- where employees can own a part of the company and invest in their future.


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.
Contact Centre Advisor – Health Assessment Advisory Services
Office Based, 5 days in Bristol Office
Full Time, Permanent, £22,308 + Benefits

37.5 hours worked on a range of shift patters covering 8am-8pm Monday
- Friday and every other Saturday covering 9am-5pm.


Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Working from our brand-new Bristol office we are looking to recruit experienced, empathetic, and resilient Inbound Contact Centre Advisors. The key purpose of the role will be to provide a helpful, professional & efficient experience to all customers contacting the Customer Service Centre.

Using the Social Care framework and Care Act Legislation our Contact Centre Advisors will undertake initial information gathering and offer advice, next steps and a suitable resolution or signposting, whilst maintaining accurately recorded data.



Key Accountabilities


- Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, ensuring they are at the centre of your decision making.
- Achieve your individual and team objectives and KPI targets.
- Through effective call control, questioning and fact finding, correctly gather the required information showing empathy and understanding to the customers concerns, whilst recording accurately on the appropriate IT systems.
- Process contacts enquiries and/or signpost customers; utilising all available knowledge via service specific IT systems and service scripting as detailed on the CRM system
- Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking customers.
- Liaise with other professionals to identify the most appropriate next steps for the customer.
- Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses.
- Build relationships with colleagues, clients, professionals, and 3rd party organisations as appropriate; demonstrating a willingness to readily share knowledge, offer support and promote a culture of continuous improvement.
- Respond positively to change and take a flexible approach to all aspects of work.
- Comply to the Customer Service Centre's PCI data security standards and protocols



What are we looking for?


- Relevant experience in a Contact Centre / Customer Service environment with an emphasis on call handling
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.
- English and Maths GCSE or equivalent or proven literacy and numeracy skills.
- Competent in Microsoft Office applications, Word, Excel, and Outlook.
- Ability to deal with highly emotive customers with empathy / resilience.


All candidates will be required to pass a BPSS check which will involve a full DBS and references.


Desirable

- Relevant level 2, or above Customer Service qualification; Institute of Customer Service Award, NVQ in Customer Service or similar.
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.



What we offer:


- Up to 6% contributory pension scheme
- Free parking on site / 5 minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme