Business Analyst

a) Support Sales manager with business and market analysis.

b) Work and improve existing sales marketing process (contract library, contract review), reporting and data analysis tools (Power BI), assist to customer survey.

c) Take a pro-active approach, initiate creative solutions and assist the company in implementing Innovation and applying lessons-learned from previous or bench-marked experiences.

d) Any other duties assigned.

Marketing

a) Close collaboration with Safran Marketing department in France.

b) Design innovative corporate communication tools.

c) Build a performant customer data-base to launch targeted marketing campaign.

d) Attend events that promote corporate brand in the industry.

External Communication

a) Events organization (Symposium, Air Shows, Seminars…)

b) Creation of all the tools necessary to communicate efficiently to our customers located in APAC (Press Release, Official Letter, Advertisement…)

c) Define and drive external communication tools to expand client exposure and influence (Presentations, Brochures,…)

d) Lead the company communication plan and maintain its budget.

HQ Communication and internal Events

a) Co in charge of internal meetings, company events and staff activities.

b) Manage internal communication inside the company (Newsletter, Presentations).

c) Ensure a close relationship between the headquarter Communication department.

d) Be a part of a company project development team.

e) Design Communication Tools.

HSE

a) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

b) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Experience and Qualifications:

a) Degree/Diploma in Communication / Marketing with a previous significant experience in Communication.

b) Independent & structured, team player with very strong communication skills (oral & written)

c) Experience with all MS office applications, and particularly with PPT and design software

d) Creative and team player spirit

e) Keen attention to detail, along with strong organizational skills and the ability to prioritize & execute on a plan.

Job Description

Capabilities Development

*Lead the development and implementation of Group and partners OEMs’ (Original Equipment Manufacturers) new repair capabilities and report to the Industrialization Manager.

* Analyze technical data, gather market data, investment requirements to perform feasibility studies and Return on Investment.

* Perform self-assessments, engineering studies, build up justification file.

* Liaise with Quality for smooth airworthiness application for testing & repair capability integration.

*Liaise with the OEMs to clarify the requirements.

*Develop, source new equipment, consumables and chemicals and support investments linked to testing & repair policies.

* Drive the progress of the tasks, pilot projects’ milestones review with various stakeholders, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

* Lead operations trainings and validation tests.

* Establish calibration requirements.

* Follow-up the testing & repair ramp-up with the workshops and support the Entry Into Service for new programs.

* Report to management. Flow down relevant and timely information.

Support & maintain new capabilities

* Coordinate with Product Support Engineer (PSE), and Operations personal to ensure optimal customer support.

* Assist the lead equipment maintenance when required.

* Implement systems or components modifications following notification of change related to CMM, Service Bulletins (SB) or Service Information Letters (SIL).

* Support workshop implementation of new requirements upon fleet upgrade and retrofit campaigns.

* Develop the Integrated Logistic Support at SEDSA levels.

* Help sourcing for material, suppliers, 3rd parties, alternatives.

* Review calibration requirements.

* Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost

reductions and applying lessons-learned from previous or bench-marked experiences.

* Ensure that communication between all stakeholders, Head Quarter, OEMs, Workshops, Quality, Sales, Continuous Improvement, Supply Chain, Customers, Suppliers, is optimum.

* Ensure SEDSA contract terms & conditions are understood & satisfied. Pro-actively manage contractual issues with 3rd Parties and suppliers.

* Report to management. Flow down relevant and timely information.

Profile & Soft Skills

* Be rigorous and organized, able to handle multi-tasking and priorities.

* At ease to report and present progress through regular reviews with the management.

* Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

* Safeguard interest of SAFRAN Electronics & Defense Services Asia (SEDSA) and partners OEMs.

Health, Safety & Environment

* Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

* Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

* Actively participate and contribute to 5S initiatives.

Continuous Improvement and Innovation

* Lead by example the Continuous Improvement and Innovation initiatives in the company.

* Implement innovations.

* Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations.

* Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

* Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

* Perform any other duties as assigned.

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 3 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Hands-on experience on design and wiring of electronics test fixtures.

e) Experience in OEM technical support, or related MRO operations/engineering

f) Must be familiar with technical support environment, processes, and manuals used for aircraft maintenance. Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

g) Effective Project Management and interpersonal skills

h) Experience in calibration requirements and procedures

i) Proficient with Microsoft software applications

j) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

k) Sound knowledge of quality systems such as ISO9000 and AS9110

l) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

m) Ability to multi task in a dynamic environment

n) Excellent communications skills. Well versed in written and spoken English

o) Able to think ahead, process data, make decisions and solve problems.

Engineering Internship

The intern shall assist other Support Engineers in providing SAFRAN Electronics Asia Pte Ltd (SEA) on-site maintenance and support for ad-hoc projects. This consists of providing prime solutions technical support to the various Business Units and Repair Workshops.

More precisely and depending on the workload and priorities, it may include:

· Support existing repair capabilities by solving issues or discrepancies which may arise, in order to resume Operation activities as soon as possible.

· Help trouble shooting of toolings, test benches, fixtures etc.. sourcing for material, suppliers, 3rd parties, alternatives.

· Take part in the new repair capability building process: the intern will perform engineering studies (feasibility, cost vs benefit, Technical Publication analysis, etc…) and build up justification file to present to management and help making decisions.

· Specify, develop, integrate and validate chosen solutions

· Assist the Project Manager for the assign project, monitor the progress of the task, take part in projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, initiate maintenance plans.

· Once the solution is launched, the intern will take an active role into sourcing for materials and equipments, request for quotations manage suppliers and contractors in France, Singapore and others.

· Be a driving force in Integration and Validation campaigns, Commissioning, First Article Inspections.

· Draft self-assessment documents, and liaise with QA for smooth airworthiness application and repair capability integration.

· Update Definition file and configuration management. Take part in calibration procedures.

· Communicate daily with Management, provide technical & operational service data

· Comply with and implement all Health, Safety and Environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

· Take a pro-active approach, initiate creative solutions and assist the company in implementing Innovation, Continuous Improvement projects, LEAN operations, and applying lessons-learned from previous or bench-marked experiences

· Develop excellent relationships across multiple organizations & with all levels of workshop and other SEA personnel.

· Support for ad-hoc tasks when required.

Requirements and/or Preferred Qualifications:

• Undergraduate studying for a Degree in Aerospace, Electrical / Mechanical Engineering or equivalent
• Proven track record of projects with design and wiring of electro-mechanic set-up
• Proficient in: Design of mechanical parts
  • Power Supply distribution
  • Analog and Digital Electronics
  • Reading, understanding and producing technical drawings

Excellent communications skills. Pro-active, outspoken and capable of developing excellent relationships across multiple department and stakeholders

• Fluent in French would be a plus, due to frequent interaction with the Original Equipment Manufacturer in France
• Well versed in written and spoken English as all the project documents and other interaction with SEA staff will be in English.
• Proficient with Microsoft software applications
• Familiar with network communication, Control systems engineering, Signal treatment, CAD software and project management

a) Handling of goods receiving

b) Issuance of goods and spare parts internally to workshop for repair activity

c) Handling of shipments to customers

d) Liaise internally with sales department and workshop

e) Liaise externally with forwarders

f) Proper handling, sorting and archiving of all documents records, paperwork related to the store activities.

g) Observe and apply safety at the workplace standards (such as wearing PPE), work instruction and procedure.

h) Report any discrepancies, non-conformity to the store leader / supply chain manager.

i) Participate in implementation of project / adhoc requirements / investigations related to store activities.

j) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

k) Take up the role of an appointed officer as required by Safran HSE and/or regulatory requirement when necessary.

l) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

m) Any other duties assigned

a) Dissemble various types of aircraft components

b) Perform trouble shooting, assembly, inspection and testing of aircraft components

c) Perform minor rework or call out the relevant repair scheme

d) Read and understand CMM, Service Bulletins, Standard Practices or other relevant Airworthiness Data

e) Complete the documentation and records for each component and where applicable, sign and stamp each stage of the work performed

f) Release of components to service

g) Proficient in most of the requirements for multiple products

h) Cost conscious and have a sense of urgency to complete jobs by stipulated deadlines

i) Ability to work in various areas of the shop, uses sound judgment and is a team player

j) Accept ownership for the work assigned to him and perform his job in a safe and proficient manner

k) Able to work independently with minimum supervision and possess basic problem solving skills

l) Aid in the maintenance of his personal work area, the workshop and shared facilities and equipment

m) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

n) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

o) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

p) Any other duties assigned.

Duties and Responsibilities:

a) Maintains inventory records, including item inventory, bin locations, quantity at each level, and expiration dates

b) Creates, implements, and maintains inventory control procedures to meet company goals

c) To act as main contact point for all stock transfer and adjustment and ensure all documents are in order and with proper approvals prior to execution of stock transfer

d) To review inventory workflow, propose enhancement and documentation of inventory cycle

e) To ensure inventory is kept at a healthy level, highlight slow moving items and propose action plan

f) To check and ensure cycle count is performed by stores on a timely basis and work with stores to investigate variance

g) Manages inventory levels, ensuring accurate inventory records are maintained, and to flag out if inventory levels are not replenished in a timely manner

h) To monitor and follow up defective stock status with action plan proposed and be in charge of store return process from store

i) Participate to plan, drive and execute warehousing improvements projects through the deployment of IT, Technology, Innovation and Transformation

j) Ensuring the Quality, Safety and Environmental requirements in warehouse met and maintained

k) Ensure the warehousing operations meet the regulatory or contractual requirements

l) Ensuring documentation and keeping accurate warehouse records

m) Support warehouse management in various administrative tasks as needed

n) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations

o) Any other duties assigned

Experience and Qualifications:

a) Minimum “O” level with 3 years experiences in store inventory control and shipping

b) Well-versed in inventory computerized systems, preferably SAP B1

c) Good keyboard and typing skills

d) Good communication skills in English

e) Preferably with knowledge of the aviation industry

Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

r) Any other duties assigned.

Experience and Qualifications:

a) Minimum “O” level with 3 years experiences in store inventory control and shipping

b) Well-versed in inventory computerized systems, preferably SAP B1

c) Good keyboard and typing skills

d) Good communication skills in English

e) Preferably with knowledge of the aviation industry

Duties and Responsibilities:

a) Payroll and Reports

· Oversee monthly payroll and conduct overtime validation

· Overall in charge of the complete spectrum of HR function

· Fulfilment of Government agencies’ reporting and surveys (e.g MOM, EDB, IDA, WDA etc)

· Maintain accurate records and reports

· Compliance with regulatory requirement in terms of CPF/Tax etc..

b) Recruitment / Hiring / Onboarding / Compliance

· Manage job postings and advertisements on various channels such as company job portal; high traffic flow websites, in accordance with the local regulations.

· Conduct interview with hiring managers for executive ranks and certain job personnel

· Participate in selection discussion and propose compensation package in accordance to acceptable pay range within company’s budget.

· Conduct reference checks and development recruitment strategies

· Management of employee’s retirement and re-employment beyond retirement age

· Design and implement orientation programs

· Integrate Safran leadership behaviors mindset to new employees and from supervisory level of personnel

· Ensure compliance and implementation of policies and procedures in accordance to the relevant Safran GRPs

· Ensure compliance with labor laws and regulations, including tri-partite standards

c) Benefits administration

· Review Group employee benefit insurance scheme and its administration

· Compliance with expatriate employees’ health insurance requirements by regulations

· Develop employee benefit scheme to maintain market competitiveness

· Conduct compensation benchmark and participate in surveys to keep pay-scale within industry range

· Design and implement employee handbook; communicate policies to employees

· Promote team bonding and sports activities

· Implement Health and wellness programs, including annual screening and vaccination

· Bring awareness to psychosocial risk and organize events to promote community services

d) Employees’ Relations / Performance Management

· Manage employee conflicts and grievances

· Conduct investigations and resolve issues to maintain positive employee relations

· Participate in counselling of employees with poor discipline, poor work performance

· Propose performance improvement programs, disciplinary action

· Conduct performance reviews and provide feedback

· Administer annual performance appraisal documentation and process

· Conduct internal audits to ensure compliance

e) Employee Development / Communications

· Identify training needs and developing programs

· Ensure training records are updated in system with certificates and expiry dates

· Co-ordinate the utilization of government grants in training/development programs

· Provide coaching and mentoring to employees

· Encourage employee growth and development

· Develop and implement communication strategies to ensure effective communications throughout the organization

f) Health, Safety and Environment (HSE)

· Sponsors/support sponsors for various Safran HSE’s standards

· Organize and execute HSE programs to meet these standards

· Support in programs to meet local HSE legal requirements

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations

g) Any other duties assigned

Requirements for the Role:

a) Degree / Diploma in Human Resources Management

b) A Seasoned HR professional with at least 10 years experiences in HR full scope including management responsibilities

c) A certification in HR domain would be a plus

d) Good interpersonal skills,

e) A team player and proficient in English language, another language would be a plus

f) Familiar with regulatory requirements

g) Proficient in MS Office programs and payroll software

h) Preferably with knowledge within the aviation industry

Duties and Responsibilities:

1. Process invoices, expense reports, and payment requests accurately and timely.
2. Manage vendor relationships and resolve any discrepancies
3. Maintain accurate vendor records and payment schedules
4. Prepare and process payments accurately and timely
5. Assist with month-end close activities, including accruals and reconciliations

Experience and Qualifications:

1. Diploma in Accountancy or equivalent
2. Proficiency in Microsoft skills (Excel & Word)
3. Preferably with IT knowledge and skills
4. Attention to details and ability to meet deadlines
5. Initiatives in all tasks performed and a willing heart for learning

Business Analyst

a) Support Sales manager with business and market analysis.

b) Work and improve existing sales marketing process (contract library, contract review), reporting and data analysis tools (Power BI), assist to customer survey.

c) Take a pro-active approach, initiate creative solutions and assist the company in implementing Innovation and applying lessons-learned from previous or bench-marked experiences.

d) Any other duties assigned.

Marketing

a) Close collaboration with Safran Marketing department in France.

b) Design innovative corporate communication tools.

c) Build a performant customer data-base to launch targeted marketing campaign.

d) Attend events that promote corporate brand in the industry.

External Communication

a) Events organization (Symposium, Air Shows, Seminars…)

b) Creation of all the tools necessary to communicate efficiently to our customers located in APAC (Press Release, Official Letter, Advertisement…)

c) Define and drive external communication tools to expand client exposure and influence (Presentations, Brochures,…)

d) Lead the company communication plan and maintain its budget.

HQ Communication and internal Events

a) Co in charge of internal meetings, company events and staff activities.

b) Manage internal communication inside the company (Newsletter, Presentations).

c) Ensure a close relationship between the headquarter Communication department.

d) Be a part of a company project development team.

e) Design Communication Tools.

HSE

a) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

b) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Experience and Qualifications:

a) Degree/Diploma in Communication / Marketing with a previous significant experience in Communication.

b) Independent & structured, team player with very strong communication skills (oral & written)

c) Experience with all MS office applications, and particularly with PPT and design software

d) Creative and team player spirit

e) Keen attention to detail, along with strong organizational skills and the ability to prioritize & execute on a plan.

Program Director

a. Management for program on after sales activities (warranties, retrofit campaign, SB, SIL, CID).

b. Responsibilities to organize, coordinate and monitor all elements of the program, with the support of all the departments (more specifically Sales and Marketing, Sales Administrator, Supply Chain, Engineering, Quality) and the OEMs in order to satisfy the contracting parties or customers.

c. Provide internal direction, leadership and accountability for key program management efforts among and across all departmental lines. Able to anticipate and facilitate problem solving between the customers, the OEM (SED, SEP, SLS, SVS) and our company.

d. In charge of the contract application and follows the economical repair performance of the MRO shop through the repair costs, and reliabilities. Thus, contributes to the company’s product economic

strategy in interaction with OEMs.

e. Any other duties assigned

Experience and Qualifications:

Must possess 6 Sigma Green Belt training with project management skills. Strong experience in Lean-Sigma Tools.

Experience in 5S, QRQC, Problem Analysis, and Global Continuous Improvement methodologies in an industrial workshop environment.

At least 5 years’ experience in the aerospace environment.

Strong analytical skills, pro-active, adaptable and driven team player who is able to work independently.

Possess good interpersonal and communication skills.

Ability to communicate in French language.

Hand on experience in project management in terms of costs, risk and schedule management.

Having knowledge of ISO14001 / OHSAS18001 will be advantageous

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

Duties and Responsibilities:

a) Analyze business processes and identify opportunities for automation.

b) Produce system documentation such as support and troubleshooting guides

c) Create, maintain, and support existing RPA

d) Developing and executing RPA project plans.

e) Creating innovative solutions to meet our company’s technical needs.

f) Testing new software and fixing bugs.

g) Collaborate with other teams to ensure successful deployments and effective utilization of RPA tools.

Experience and Qualifications:

a) A bachelor's degree in computer science, software engineering, or another related field.

b) One year of software engineering or software development experience, preferably in a related field.

c) Hands-on programming experience using relevant languages (Python, JavaScript, C++, SQL.).

d) Experience using relevant tool suites(SAP HANA Database, MS Visual Studio, .net, Crystal Report, SAP Hana Studio, Trello, Power BI, API, UIPATH Studio, EDI).

e) Strong written and verbal communication and interpersonal skills.

f) Creative problem-solving skills.

g) Experience managing the software development lifecycle.

h) The ability to prioritize activities and deliver projects on time.

i) Excellent data automation skills.

j) Initiative and able to work independently.

Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity. p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies. q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

q) Any other duties assigned.

Experience and Qualifications

a) Degree holder in engineering or business administration with 3-5 years or Diploma/O Level with 5-10 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider

b) Well-versed in ERP software, preferably SAP B1.

c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)

d) Excellent interpersonal and communication skills, able to interact with people of all levels

e) Good commercial knowledge of the aviation industry.

f) A team player- capable of interacting with internal and external (customers) stakeholders.