Total 14 job vacancies by Ralph Lauren (singapore) Private Limited

Job Purpose

To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers.

Key Responsibilities

• Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales.
• Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions.
• Acquire and maintain knowledge of RL’s product and visual presentation standards in order to effectively service customers.
• Maintain merchandise in accordance with Polo’s visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers
• Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with RL’s lifestyle philosophy.
• Maintain a professional appearance consistent with established guidelines.
• Duties and obligations as may be designated by the Company and which are reasonably consistent with your job title.

Job Requirements

• Minimum 1-2 years of relevant retail sales experience, preferably within the luxury store environment.
• Passionate with our brand and able to deliver high-standard service to our customers.
• Strong written and oral communication skills.
• Ability to build and maintain positive working relationships with customers, management and co-workers.
• Able to commit long standing hours.
  

Job Descriptions & Requirements

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.

We are looking for bright, energetic and highly motivated individuals to join and grow with the company.

The Sales Supervisor represents the brand in the community, ensures that the highest standards of service excellence are followed, and that all business objectives are exceeded while upholding our cultural ethos.

Below are some of the key responsibilities for the role:

People

• Is an ambassador of the Brand.

• Exhibit pride through positive demeanor, body language and personal presentation.

• Demonstrate professional etiquette through integrity, honesty and respect for others.

• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.

• Embrace diversity and inclusiveness through our people, customer and brand.

• Acquire, retain and develop the best in class talent. Continuously networks and recruits to build talent database for external bench.

• Hold team accountable for goals and gives constant feedback.

• Builds partnerships on all levels through effective communication (up/down/lateral). Puts good of the company above individual needs.

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.

Customer

• Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients.

• Fosters an environment where service excellence values are a top priority through training, 1 on 1 coaching, modeling appropriate selling behaviors and personal involvement with top clients.

• Solicits feedback from internal/external customers and creates action plans to change negative behaviors or enhance positive behaviors.

• Awareness and involvement with top clients.

Brand

• Ensure consistent presentation standards are met, through partnership, planning, and execution.

• Invests in team and self to ensure a true passion and respect for the brand is constant.

• Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations (as outlined in our values)

Business Objectives

• Proactively assess and report business opportunities (profile and content) to management.

• Duties and obligations and comply with such orders as may be designated by the Company and which are reasonably consistent with your job title.

Job Requirements:

· At least 2 years of supervisory experience in the retail industry

· Passionate with our brand and able to deliver high-standard service to our customers.

· Strong written and oral communication skills.

· Ability to build and maintain positive working relationships with customers, management and co-workers.

· Able to stand long working hours.

Job Purpose

To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers.

Key Responsibilities

• Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales.
• Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions.
• Acquire and maintain knowledge of RL’s product and visual presentation standards in order to effectively service customers.
• Maintain merchandise in accordance with Polo’s visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers
• Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with RL’s lifestyle philosophy.
• Maintain a professional appearance consistent with established guidelines.
• Duties and obligations as may be designated by the Company and which are reasonably consistent with your job title.

Job Requirements

• Minimum 1-2 years of relevant retail sales experience, preferably within the luxury store environment.
• Passionate with our brand and able to deliver high-standard service to our customers.
• Strong written and oral communication skills.
• Ability to build and maintain positive working relationships with customers, management and co-workers.
• Able to commit long standing hours.

Job Descriptions & Requirements

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.

We are looking for bright, energetic and highly motivated individuals to join and grow with the company.

The Sales Supervisor represents the brand in the community, ensures that the highest standards of service excellence are followed, and that all business objectives are exceeded while upholding our cultural ethos.

Below are some of the key responsibilities for the role:

People

• Is an ambassador of the Brand.

• Exhibit pride through positive demeanor, body language and personal presentation.

• Demonstrate professional etiquette through integrity, honesty and respect for others.

• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.

• Embrace diversity and inclusiveness through our people, customer and brand.

• Acquire, retain and develop the best in class talent. Continuously networks and recruits to build talent database for external bench.

• Hold team accountable for goals and gives constant feedback.

• Builds partnerships on all levels through effective communication (up/down/lateral). Puts good of the company above individual needs.

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.

Customer

• Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients.

• Fosters an environment where service excellence values are a top priority through training, 1 on 1 coaching, modeling appropriate selling behaviors and personal involvement with top clients.

• Solicits feedback from internal/external customers and creates action plans to change negative behaviors or enhance positive behaviors.

• Awareness and involvement with top clients.

Brand

• Ensure consistent presentation standards are met, through partnership, planning, and execution.

• Invests in team and self to ensure a true passion and respect for the brand is constant.

• Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations (as outlined in our values)

Business Objectives

• Proactively assess and report business opportunities (profile and content) to management.

• Duties and obligations and comply with such orders as may be designated by the Company and which are reasonably consistent with your job title.

Job Requirements:

· At least 2 years of supervisory experience in the retail industry

· Passionate with our brand and able to deliver high-standard service to our customers.

· Strong written and oral communication skills.

· Ability to build and maintain positive working relationships with customers, management and co-workers.

· Able to stand long working hours.

Job Description

• Passionate about coffee
• Prepare food and beverages with good quality
• Comprehensive coffee training

Key Responsibilities

• Provide great customer service and promote coffee and other menu items to customers
• Prepare all Café order (mainly drinks, including food) according to the menu protocol and ensure the products are up to Ralph's Coffee standards.
• Maintain the Coffee Counter, by tidying up, cleaning, washing etc, to ensure a smooth operation to meet the requirements of Health & Safety and Hygiene Protocol.
• Ensure sufficient stock at all time by monitoring stock level, replenishment, and handling stock delivery upon arrival.
• Maintain a good hygiene standard in all food preparation process as per the Company’s Hygiene Protocol.
• Support other cafe roles such as server if needed.

Key Responsibilities

• Supports the team in daily marketing activities.
• Supports the team in marketing campaign planning and execution.
• Involved in communication strategies and activities to increase customer engagement and retention.
• Support in the planning, logistics and execution of any marketing events.
• Liaise with Agencies and Media for marketing related activities.
• Assist in the preparation of monthly reports and any administrative work for the department.
• Any other adhoc related duties that may be assigned during the course of work.

Requirements

• Preferably pursuing or holding a Degree/ Diploma in Marketing and Communications or related disciplines.
• Able to commit to a full internship period of continuous 6 months.
• Proficient in Microsoft Office (Word, Excel and PowerPoint).
• Familiar with social media platforms and fashion trends.
• Self-motivated individual with a keenness to learn.
• Well-organised and a collaborative team player.
• Fluency in English (spoken and written) with excellent communication skills.

Job Summary

To maximize sales productivity while nurturing, developing, and motivating a strong retail team and creating a memorable and pleasant customer shopping experience.

Key Responsibilities

• Directly responsible for sales and profit performance in the assigned store.
• Work with the Senior Management to establish and achieve sales and margin goals, develop operating budgets and monitor performance.
• Manages the store team to maximize sales and profit performance.
• Partner with different internal departments with regards to merchandise presentation, marketing, operations etc.
• Identify items and merchandise classifications of high sales and profit potential.
• Identify potential areas for improvements in store operations and merchandise flow to maximize the department's performance.
• Directs the execution of promotional strategies and programs, assuring that they support sales, marketing and profit objectives.
• Execute Ralph Lauren's promotional strategies and programs, assuring that they support the overall sales and profit objectives.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations.
• Assuring the maintenance of appropriate and balanced inventory levels.
• Responsible for ensuring adequate store maintenance and housekeeping.
• Stay updated on relevant current and emerging trends and competitors to maintain awareness of store performance and market.
• Directly responsible for the supervision and development of store staff capable of meeting sales, margin, expense as well as merchandising standards, operating objectives and customer service initiatives.
• Responsible for the ongoing evaluation, development, mentor and training of the store teams and work with Learning & Development team to close the gaps.
• Any other duties and obligations that may be designated by the Company which are reasonably consistent with your job title.

Requirements

• Having a Degree or above is preferred but not required.
• Minimum 3 years of retail management experience, with at least 1 year within a high-volume luxury retail environment.
• High level of interpersonal and communication skills.
• Strong business acumen, with excellent leadership and problem-solving skills.
• Enthusiasm and ability to build and maintain an environment which projects a high level of sophistication consistent with Ralph Lauren's lifestyle philosophy.

Job Purpose

To maximize sales productivity while nurturing, developing, and motivating a strong Sales Specialist team and creating a memorable and pleasant customer shopping experience.

Key Responsibilities

1. Support Store Manager to manage the store to fulfill the sales target & promote the brand:

• Manages the store team to maximize sales and profit performance.
• Establish weekly sales goals for the team, with specific personal goals by Sales Specialist including the monitoring and maintenance of clientele books, encouraging multiple selling and providing and demonstrating selling techniques and reviewing incentive updates.
• Establishes and monitors all store standards and works with the Operations Manager and Floor Manager to ensure successful implementation.
• Responsible for achieving store shrinkage goals and for the establishment and implementation of both new and existing Asset Protection procedures (in conjunction with the Asset Protection team).

2. Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations. This will include:

• Coaching and mentoring store team to implement initiatives that support exceptional customer service standards.
• Identifying potential improvements in store operations and merchandise flow to maximize their store’s performance and communicating these management.

3. Provides continual feedback to Merchandising team for the purpose of:

• Identifying items and merchandise classifications of high sales and profit potential.
• Communicating special requirements relating to customer needs or competition.
• Assuring the maintenance of appropriate and balanced inventory levels.

4. Understands and places a high priority in providing input to both the Merchandising team, Product Presentation & Creative Presentation team in regard to merchandise presentation and maintenance of an in-store environment, consistent with the company desired image and character.

• Actively provides guidance and direction in the implementation and execution of internal fixtures and merchandise presentation practices.
• Partner with the creative team to review store merchandise layouts with a view toward attaining maximum sales within each merchandise classification.
• Responsible for assuring adequate store maintenance and housekeeping.

5. Directly responsible for the supervision and development of store staff capable of meeting sales, margin, expense as well as merchandising standards, operating objectives and customer service initiatives.

• Establishes sales and performance criteria.
• Creates programs to motivate personnel to build unit sales and volume of transactions.
• Directs the orientation and on the job training of all new store management personnel through coaching and mentoring.
• Manages and evaluates the implementation and execution of customer service activities and policies.
• Monitors the development of client books to ensure expansion of the existing customer base.
• Handles unresolved, unusual or controversial customer problems beyond Managers’ abilities.
• Accountable for the management of the sales team.
• Consistently succession planning for current and future positions.

6. Responsible for the ongoing evaluation, development and training of the store teams.

• Evaluates team performance both quarterly and annually.
• Identifies areas of need and assures the formulation of suitable development programs.
• Partner with Training Manager to provide guidance and direction in the training and coaching of staff.
• Follows through at store level to ensure proper implementation of agreed-upon training programs.

7. Directs the execution of promotional strategies and programs, assuring that they support sales, marketing and profit objectives.

• At point of sale.
• In the external market place.

8. Duties and obligations and comply with such orders as may be designated by the Company and which are reasonably consistent with your job title.

Job Purpose

Responsible for the overall implementation of strategic marketing and public relations plans for SEA for brand positioning and sales growth.

Key Responsibilities

A. Marketing

• Assist in planning, developing and executing seasonal marketing campaigns
• Have a clear understanding of sales and customer engagement ROIs and seek suitable third-party partnerships to achieve objectives
• Propose, plan and execute in-store events and customer engagement activities to maximize sales, support season product launch and acquire/engage customers
• Effectively plan and manage all seasonal collateral’s order and distribution
• Oversee and manage all customer communication channel calendar – instore visual and video changeover calendar, email marketing, print collaterals
• Develop and manage landlord relations, oversee all mall marketing activities, promotions and in-mall advertising
• Support and manage customer data retrieval for CRM usage
• Support the management and monitoring of the marketing budget, ensuring effective allocation of resources and tracking expenditures.
• Constantly be kept up to date with market trends, consumer needs, and competitive landscape to support in strategy formulation
• Provide support and guidance for all wholesale partners in their marketing efforts

B. Public Relations

• Oversee and manage agencies and vendors in press/social and KOL strategy development
• Oversee and manage the effective use of press samples ensuring maximum coverage
• Develop strategic plans to maximize online and offline PR coverage
• Oversee and manage owned social media calendar, postings and recaps
• Oversee and ensure timely consolidation and submission of all press recaps to global and regional offices
• Manage the development of seasonal press kits, product launch kits
• Ensure that all external communications are on brand and consistent with the company language
• Any other ad-hoc duties

C. Media

• Oversee paid and non-paid media placement calendar and ensure timely submission of assets

Requirements

• Preferably holding a Degree in Marketing and Communications
• Minimum 5 years or above solid and relevant retail marketing experience with leading retail brands.
• Strong experience in marketing, PR planning and execution in luxury retail industry will be an advantage.
• Strong organization and communication skills in English
• Frequent liaising with business partners, vendors and media based in China and Hong Kong. Proficiency in Mandarin is an advantage.
• Willing to travel frequently.
• Flexible, able to navigate complexity and resourceful when faced with challenges/ambiguity

Job Purpose

Responsible for the overall implementation of strategic marketing and public relations plans for SEA for brand positioning and sales growth.

Key Responsibilities

A. Marketing

• Assist in planning, developing and executing seasonal marketing campaigns
• Have a clear understanding of sales and customer engagement ROIs and seek suitable third-party partnerships to achieve objectives
• Propose, plan and execute in-store events and customer engagement activities to maximize sales, support season product launch and acquire/engage customers
• Effectively plan and manage all seasonal collateral’s order and distribution
• Oversee and manage all customer communication channel calendar – instore visual and video changeover calendar, email marketing, print collaterals
• Develop and manage landlord relations, oversee all mall marketing activities, promotions and in-mall advertising
• Support and manage customer data retrieval for CRM usage
• Support the management and monitoring of the marketing budget, ensuring effective allocation of resources and tracking expenditures.
• Constantly be kept up to date with market trends, consumer needs, and competitive landscape to support in strategy formulation
• Provide support and guidance for all wholesale partners in their marketing efforts

B. Public Relations

• Oversee and manage agencies and vendors in press/social and KOL strategy development
• Oversee and manage the effective use of press samples ensuring maximum coverage
• Develop strategic plans to maximize online and offline PR coverage
• Oversee and manage owned social media calendar, postings and recaps
• Oversee and ensure timely consolidation and submission of all press recaps to global and regional offices
• Manage the development of seasonal press kits, product launch kits
• Ensure that all external communications are on brand and consistent with the company language
• Any other ad-hoc duties

C. Media

• Oversee paid and non-paid media placement calendar and ensure timely submission of assets

Requirements

• Preferably holding a Degree in Marketing and Communications
• Minimum 5 years or above solid and relevant retail marketing experience with leading retail brands.
• Strong experience in marketing, PR planning and execution in luxury retail industry will be an advantage.
• Strong organization and communication skills in English
• Frequent liaising with business partners, vendors and media based in China and Hong Kong. Proficiency in Mandarin is an advantage.
• Willing to travel frequently.
• Flexible, able to navigate complexity and resourceful when faced with challenges/ambiguity

Job Purpose

To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers.

Key Responsibilities

• Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales.
• Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions.
• Acquire and maintain knowledge of RL’s product and visual presentation standards in order to effectively service customers.
• Maintain merchandise in accordance with Polo’s visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers
• Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with RL’s lifestyle philosophy.
• Maintain a professional appearance consistent with established guidelines.
• Duties and obligations as may be designated by the Company and which are reasonably consistent with your job title.

Job Requirements

• Minimum 1-2 years of relevant retail sales experience, preferably within the luxury store environment.
• Passionate with our brand and able to deliver high-standard service to our customers.
• Strong written and oral communication skills.
• Ability to build and maintain positive working relationships with customers, management and co-workers.
• Able to commit long standing hours.

Job Purpose

To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers.

Key Responsibilities

• Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales.
• Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions.
• Acquire and maintain knowledge of RL’s product and visual presentation standards in order to effectively service customers.
• Maintain merchandise in accordance with Polo’s visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers
• Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with RL’s lifestyle philosophy.
• Maintain a professional appearance consistent with established guidelines.
• Duties and obligations as may be designated by the Company and which are reasonably consistent with your job title.

Job Requirements

• Minimum 1-2 years of relevant retail sales experience, preferably within the luxury store environment.
• Passionate with our brand and able to deliver high-standard service to our customers.
• Strong written and oral communication skills.
• Ability to build and maintain positive working relationships with customers, management and co-workers.
• Able to commit long standing hours.
  

Overview:

The Assistant CRM Manager / Senior CRM Specialist at Ralph Lauren will report directly to the Regional Marketing Manager, SEA with a functional report into the CRM Lead GCSEA. This role will be responsible for providing support to the local marketing team in implementing all CRM programs and activities online and offline. This role is crucial in driving customer acquisition, engagement and loyalty through effective CRM strategies and initiatives.

Key Responsibilities:

CRM Program Implementation

· Collaborate with the CRM Lead to develop and execute the CRM program, ensuring alignment with overall marketing objectives.

· Monitor and evaluate campaign performance, analyse customer data and identify opportunities for optimization.

· Work closely with internal stakeholders to develop loyalty program enhancements and promotions to increase customer engagement and retention.

CRM Communications

· Develop and implement communication strategies for clientelling across multiple channels including eDM, SMS, social media, etc.

· Utilize CRM systems for customer database segmentation and drive relevant communications to target specific customer groups.

· Monitor and analyse the effectiveness on regular basis.

Data Management and Analysis

· Manage customer databases and ensure data accuracy, completeness and integrity.

· Conduct regular data analysis to derive actionable insights and trends.

· Responsible for segmenting customer data for targeted marketing campaigns and personalized communications.

Reporting and Communication

· Prepare regular reports on CRM program performance, including key metrics, KPIs, and campaign analysis.

· Communicate insights and recommendations to the CRM lead, Marketing lead and local retail team, facilitating data-driven decision-making.

· Provide training and support to internal teams on CRM best practices and tools.

Qualifications

· Bachelor's degree in Marketing, Business, or a related field.

· Knowledge and experience in Power BI will be an advantage.

· Proven experience in CRM, customer lifecycle management, or database marketing.

· Strong understanding of CRM principles, strategies, and best practices.

· Proficient in CRM tools and platforms, with experience in data management and segmentation.

· Analytical mindset with the ability to interpret and analyze customer data.

· Excellent communication skills, both written and verbal, with the ability to present insights and reports.

· Detail-oriented with strong organizational and project management skills.

· Collaborative team player with the ability to work effectively across cross-functional teams.

· Prior experience in the retail or luxury fashion industry is a plus.

Job Description

• Passionate about coffee
• Prepare food and beverages with good quality
• Comprehensive coffee training

Key Responsibilities

• Provide great customer service and promote coffee and other menu items to customers
• Prepare all Café order (mainly drinks, including food) according to the menu protocol and ensure the products are up to Ralph's Coffee standards.
• Maintain the Coffee Counter, by tidying up, cleaning, washing etc, to ensure a smooth operation to meet the requirements of Health & Safety and Hygiene Protocol.
• Ensure sufficient stock at all time by monitoring stock level, replenishment, and handling stock delivery upon arrival.
• Maintain a good hygiene standard in all food preparation process as per the Company’s Hygiene Protocol.
• Support other cafe roles such as server if needed.