Total 8 job vacancies by Naumi Hotels Sg Pte. Ltd.

JOB SUMMARY

Reporting to the Housekeeping Manager, the Room Attendant will be responsible for cleaning the guest rooms of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Attend pre-shift meeting, collect the daily room cleaning report /assignments and the sign out the master key.

· Ensure all assigned rooms are cleaned accordingly and return master key to housekeeping office at the end of shift.

· Pack trolley and ensure that it is neatly stacked with linen and there are sufficient supplies before starting to make up rooms.

· Able to prioritise daily job tasks, e.g. which room to clean first.

· Ensure that all guest rooms are cleaned as per established standards and room supplies are completely replenished.

· Ensure all items in the housekeeping checklist are in good order.

· Know the usage of different chemicals & cleaning supplies.

· Able to operate a vacuum cleaner.

· Remove all dirty room service trays & trolleys, cutleries,and crockeries from corridor and guest rooms to the service area.

· Make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.

· Check and report any missing, damaged items and/or maintenance defects to the Assistant Housekeeper immediately.

· Handle guest laundry request where applicable and be responsible for pick-up and return of the items.

· Attend to guests request immediately when needed and inform the Supervisor if request cannot be handled.

· Pack and keep the pantry and service area neat and tidy at all times.

· Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

No specific requirements.

SKILLS, ABILITIES & ATTRIBUTES

· Physically fit as the role requires constant movements and lifting of heavy items

· Passion to serve

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Good communications and human relations skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

Key Job Tasks :

• Understand and know how to operate the Opera cloud-based on property management system.
• Meet and greet guests upon their arrival at the hotel.
• Assist with luggage requests.
• Perform all check-in tasks effectively and efficiently.
• Escort guests to room and introduce the amenities in the room.
• Share and promote the facilities and services offered by the hotel.
• Perform all check-out tasks effectively and ensure billing is accurate.
• Answer phone calls within three rings.
• Record any guests that need assistance and/or incidents.
• Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
• Follow up with daily pending tasks.
• Take and manage reservations for walk-in guests and/or when reservation department is closed.
• Interact with guests warmly and appropriately, making them feel welcomed and valued.
• Be a lobby ambassador proactively.
• Attend to guests’ queries, needs and other special requests professionally and promptly.
• Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.
• Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)
• Coordinate with the other hotel departments to provide a seamless stay experience for guests.
• Maintain a high standard of cleanliness, hygiene, and presentation of public areas.
• Ensure daily shift tasks are completed dutifully and smooth shift transition.

Education :

• GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent with a minimum 2 years of hospitality experience.

Skills :

• Positive service mindset and willing to go the extra mile
• Energetic and cheerful disposition
• Enjoy interacting with people
• Good communication (verbal and written) and human relations skills
• Good planning, organising and coordination skills
• Ability to work independently and take initiative
• Good grooming standards and personal presentation
• Flexibility on working days and hours including weekends and public holidays

JOB SUMMARY

Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Key Job Tasks

· Understand and know how to operate the Opera cloud-based on property management system.

· Meet and greet guests upon their arrival at the hotel.

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensure billing is accurate.

· Answer phone calls within three rings.

· Record any guests that need assistance and/or incidents.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending tasks.

· Take and manage reservations for walk-in guests and/or when reservation department is closed.

· Interact with guests warmly and appropriately, making them feel welcomed and valued.

· Be a lobby ambassador proactively.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Coordinate with the other hotel departments to provide a seamless stay experience for guests.

· Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

· Ensure daily shift tasks are completed dutifully and smooth shift transition.

· Serve as a role model and coach the GSE in discharging their daily job tasks effectively and efficiently.

Self-Management

· Work together as a team with trust to meet the goals of the department/hotel.

· Treat guests and team members from all cultural groups with respect, sensitivity, and transparency.

· Always maintain a high level of professional behaviour.

· Communicate effectively, both with guests and other team members.

· Maintain a high level of personal presentation in accordance with the Grooming Standards Policy and Code of Conduct.

· Remain polite, positive, and cooperative.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

· Maintain professionalism, spontaneous & able to offer personalised service.

· Arrive on time for shifts.

· Take personal responsibility to ensure all required tasks are completed accurately and within given time frames.

· Ensure hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Health & Safety

· Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace that acknowledges the contribution of all team members in maintaining safe work practices.

· Follow the hotel safety and security policies and procedures.

· Report hazards, accidents, and injuries to Manager on duty immediately.

General

· Undertake ad-hoc special project as assigned complete in a timely manner.

· Cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience, of which 2 years in a supervisory position.

SKILLS, ABILITIES & ATTRIBUTES

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Strong communication (verbal and written) and human relations skills

· Strong planning, organising and coordination skills

· Good critical thinking and decision-making skills

· Good leadership skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

Job Summary

- Design and layout marketing materials, such as advertisements, banners, and promotional materials.

- Assist in the development and maintenance of brand guidelines and templates.

- Prepare and format design files for production or web use.

- Ensure consistency in design elements and branding across all materials.

- Create eye-catching graphics for digital and print media, including social media posts, website assets, flyers, and brochures.

- Able to think out of the box creatively and come up with original ideas and designs that effectively communicate the company's message.

- Other ad-hoc duties where necessary

Your Roles and Responsibilities

- Diploma undergraduates/University undergraduates in Graphic Designing or other related courses

- Proficient in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva and MS Office

- Possess strong design skills, including a good eye for color, layout, typography, and composition.

- Strong creative and conceptual thinking abilities

- Attention to detail and a keen eye for aesthetics.

- Able to tap into advanced technologies to create animation and video content will be a plus.

- Demonstrates good verbal and written communication skills to work effectively with other team members, and stakeholders.

- Excellent time management skills and ability to work under tight deadlines.

- Able to commit for at least 6 months

SSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage the day-to-day operational and tactical aspects of multiple projects across the region and keep stakeholders updated on progress and activities.
• Coordinate internal resources and third party/vendors for the flawless execution of projects.
• Track progress, ensuring all projects are delivered on-time, within scope and within budget.
• Plan all construction operations and schedule regular meetings intermediary phases to ensure deadlines will be met.
• Develop project scopes, specifications, and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Manage and coordinate the tender process for projects. Negotiate contracts with external vendors to reach profitable agreements.
• Obtain permits and licenses from appropriate authorities.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage and maintain good relationship with all stakeholders.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Assist to acquire equipment and material and monitor stock level to handle inadequacies timely.
• Supervise the work of contractors and give them guidance/feedback when needed.
• Negotiate and work closely with suppliers who are Mandarin speakers.
• Ensure adherence to all health and safety standards and report issues.
• Be able to be relocated for projects requirements as required by management at short notice. Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Degree in Project Management or related discipline with a minimum of 5 years of relevant experience in Hospitality, Real estate development and Construction industry.

Prior experience in hotel project and procurement is preferred. Familiarity with global logistics regulations and requirements would be ideal.

SKILLS, ABILITIES & ATTRIBUTES

• Bilingual in English and Mandarin
• Must be able to read, write and communicate in Mandarin with suppliers from China
• Strong negotiation skills.
• Good leadership and influencing skills.
• Ability to work independently and take Initiative with strong time management skills.
• Good knowledge of construction procedures and material
• Working and practical experience in using Autocad, and SketchUp
• Able to travel on short notice.

• Drive market share and revenue performance through effective pricing, inventory controls and mix management across different channels.
• Responsible for providing the commercial and operations teams with clear, concise, and accurate analysis of property data, tourism trends, and market intelligence.
• Ensure optimal management of inventory across all distribution channels.
• Actively participate in the weekly forecast and month-end review process.
• Collaborate proactively with Sales, Marketing and Operations departments to implement growth initiatives.
• Perform any other duties that may be assigned from time to time.

If you are a team player who enjoys working in a fast-paced growth environment, with proven skills in Yield Management, then this is for you.

Requirements:

• Tertiary qualification in Hospitality, Business or a related discipline in Revenue Management.
• Min 6 years of Revenue Management experience in multiple properties.
• Meticulous and eye for detail. Strong analysis and communication skills with the ability to work independently.
• Highly proficient in Opera, Excel (advance level) and relevant revenue management software and analytics
• Demonstrated ability to collaborate effectively with multiple stakeholders to achieve positive outcomes.

RESPONSIBILITIES include the following. Other duties may be assigned :

• Maintain and ensure the IT systems, such as network administration, servers, desktop systems, office systems & etc. are well maintained and operate reliably. Duties include: regular monitoring, preventive maintenance, security patches, backup, recovery, review and upgrade.
• Responsible for all day-to-day IT related matters and to provide technical support for both hardware and software issues the users encounter as well as provide relevant IT training to the users.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices for computers, email, applications and change request for all locations.
• Implement information security policies and governance to ensure compliance controls with commercial and legal requirements are met.
• Ensure security of data, network access, backup systems and maintain updated documentation of all IT systems.
• Assist with vendor evaluation, recommendation and negotiations. Manage third party vendors to ensure services and support are delivered in accordance with Service Agreement.
• Liasie with external providers for all business operating systems for any troubleshooting and their maintenance.
• Monitor current and future trends, technology and information that will enhance company’s growth.
• Manage and maintain accurate records of all local IT assets/inventory and asset configuration documentation.
• Develop required reports in response to business user and management needs.
• Administer and maintain the group’s Office 365 in all locations.
• Assist in any IT related ad-hoc projects when needed in all locations.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

• Diploma in Information Technology or equivalent with a minimum of 2 years experience in IT roles.

SKILLS, ABILITIES & ATTRIBUTES

• Good creative and analytical thinking and problem-solving skills
• Good leadership skills
• Strong human relations skills
• Strong planning, organising and coordination skills
• Good communications (verbal and written) and presentation skills
• Strong working knowledge in:

1. Hotel and F&B technology – PMS, POS, payment solutions
2. Management of service desk, or be ITIL certified
3. Fortigate Firewall, VLAN, L2 switching, Wireless, or be Cisco certified
4. Windows Server and server virtualisation, or be Microsoft certified
5. Webside development, hosting management, WordPress, Magendo

RESPONSIBILITIES include the following. Other duties may be assigned :

• Maintain and ensure the IT systems, such as network administration, servers, desktop systems, office systems & etc. are well maintained and operate reliably. Duties include: regular monitoring, preventive maintenance, security patches, backup, recovery, review and upgrade.
• Responsible for all day-to-day IT related matters and to provide technical support for both hardware and software issues the users encounter as well as provide relevant IT training to the users.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices for computers, email, applications and change request for all locations.
• Implement information security policies and governance to ensure compliance controls with commercial and legal requirements are met.
• Ensure security of data, network access, backup systems and maintain updated documentation of all IT systems.
• Assist with vendor evaluation, recommendation and negotiations. Manage third party vendors to ensure services and support are delivered in accordance with Service Agreement.
• Liasie with external providers for all business operating systems for any troubleshooting and their maintenance.
• Monitor current and future trends, technology and information that will enhance company’s growth.
• Manage and maintain accurate records of all local IT assets/inventory and asset configuration documentation.
• Develop required reports in response to business user and management needs.
• Administer and maintain the group’s Office 365 in all locations.
• Assist in any IT related ad-hoc projects when needed in all locations.
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

• Degree in Information Technology or equivalent with a minimum of 2 years experience in IT managerial role.

SKILLS, ABILITIES & ATTRIBUTES

• Good creative and analytical thinking and problem-solving skills
• Good leadership skills
• Strong human relations skills
• Strong planning, organising and coordination skills
• Good communications (verbal and written) and presentation skills
• Strong working knowledge in:

1. Hotel and F&B technology – PMS, POS, payment solutions
2. Management of service desk, or be ITIL certified
3. Fortigate Firewall, VLAN, L2 switching, Wireless, or be Cisco certified
4. Windows Server and server virtualisation, or be Microsoft certified
5. Webside development, hosting management, WordPress, Magendo