Total 10 customer service job vacancies in leeds ls1 4ap

Your role will be an Associate Commercial Practitioner (HEO) within the sub-category Business Services Team in the wider ABBSER Category.

The role’s overriding responsibility is to support commercial activities across the sub-category encompassing the full commercial lifecycle. This includes supporting our internal stakeholders to determine our commercial strategies for future delivery of their services, supporting procurement activities and undertaking contract management, supplier performance and relationship management.

We are seeking aspiring commercial professionals who are capable and enthusiastic individuals with relevant transferable skills looking to build a career in a commercial environment.

You will need to be driven, dynamic and a proactive individual with experience of building collaborative working relationships; be able to identify problems, build creative solutions, improve ways of working and work towards ensuring commercially sound outcomes.

Successful candidates will support CD in playing a crucial role in driving and supporting DWP’s efficiency agenda, helping better control costs through third party spend.

Person specification
Your role will be supporting the procurement and contract management of a portfolio of contracts throughout the commercial lifecycle. Full training will be provided on all aspects of commercial activity.

The main responsibilities for this position include, but are not restricted to:

Supporting procurement activity for specific Business Service initiatives across the full commercial lifecycle (sourcing, contract, performance and relationship management).
Provide commercial advice to a wide range of stakeholders to support colleagues with market engagement, sourcing, tendering and a wide range of procurement activities.
Stakeholder Management / Engagement / Communication.
Working with stakeholders at all levels (internal and external) to support the development of the Business Services strategy for commercial category initiatives.
Create positive supplier relationships, encouraging innovation, creation of “value add” solutions, and a strong customer service ethic.
Support the production and review on governance documents and processes for DWP Internal Governance alongside support to Ministerial, Treasury and Cabinet Office gated submissions.
Develop and maintain compliant input and records of commercial activity on Microsoft Lists pipelines and DWP’s eProcurement solution (which utilises Jaggaer) within the scope of your daily role.
Support the contributions towards supplier cost savings targets, and initiatives that increase efficiency whilst maintaining performance and risk management.
Supporting the development, review and execution of contracts including supporting negotiation where required.
Support stakeholder engagement surrounding more complex contract issues and procurement documents.
Play an active part in supporting Commercial Directorate values and culture.

Are you passionate about providing a great service?

Can you confidently analyse data to inform decision making?

Do you have an engaging and positive manner?

If so, this is a fantastic opportunity to join the Driver and Vehicle Standards Agency and we'd love to hear from you!

As a Learning & Development Planning & Logistics Officer, you will support the effective and efficient planning and logistics for Learning & Development (L&D). To achieve this, you will ensure that the right resources and in the right place, at the right time.

You will ensure that equipment is fit for purpose, by supporting the production of learning delivery plans, resource plans and DVSAs collective annual plan, in alignment with the financial bidding process with confirmed courses ahead of each quarter.

You will support Management Information (MI) reporting from the Learning Management System (LMS) and other systems to enable decision making. You will collaborate with L&D and People Directorate colleagues to enable planning, administration and logistics for L&D on behalf of the business.

Responsibilities include but are not limited to

• Planning ‘Specialist Trainer Support’ resource into the overall L&D delivery plan.
• Ensuring that learning materials, key documents and equipment are available across learning sites based on the plan.
• Producing MI and analytics from respective L&D sources.
• Administering training applications in accordance with policy and procedures.
• Coordinating meetings, along with agendas and relevant documentation.

For more information about the role and responsibilities please see the attached Candidate Pack.

We have a vacancy for a senior librarian to lead implementation of our Knowledge Management (KM) Strategy across the analytical community (AC), working with stakeholders at different levels of seniority.

One of the largest analytical communities in Government the AC is an exciting and dynamic place to work and contribute to the evidence and analysis that underpins government policy.

You will be part of a team of 13 librarians performing roles that range from managing web and digital media to the more traditional management of books and periodicals to achieve three breakthrough objectives:

• Research Excellence: Building our research offering
• Library without Walls: Identical user experience for those who visit the library or access content virtually
• Knowledge Management: Developing a world-class evidence base for the AC to support better and faster decision making, problem solving and innovation

You will oversee KM with responsibility for line managing one person and effecting change across the AC with support from an established network of knowledge champions and senior sponsors.

A typical day may involve collaborating with DWP digital to plan implementation of tools or leading workshops with senior stakeholders to plan strategic outcomes in line with our goal of delivering KM tools that underpin development of world class evidence.

The role requires experience of using SharePoint, developing metadata and processes to manage large volumes of documents and introducing new and innovative approaches and tools including AI.

Key responsibilities for the role are:

• Driving KM initiatives across the analytical community (AC) to improve quality of evidence, discoverability of content and enrich the user journey
• Developing our KM approach with input from senior stakeholders to embed knowledge capture and tasks into the project lifecycle
• Identifying innovative tools and processes to reduce document processing burden and streamline uploads to knowledge repository
• Engaging senior leaders to promote the knowledge bank and the benefits of good knowledge management
• Identifying and implementing cross cutting solutions that support analysts from all professions and divisions

The Joint Digital Policy Unit works across DHSC and NHSE to drive the digitally-and data-enabled transformation of health and social care, and the Secretary of State’s digital reform priorities. It sits as part of the wider NHS Transformation Directorate which brings together the former functions of NHSX, along with NHS Digital.

Our mission is to digitise, connect and transform the health and social care system. This means ensuring core digital capabilities are rolled out across the system – including digitised patient records and cyber security standards; connecting up our systems so that data can be safely shared to improve health and social care outcomes – for example, developing a Federated Data Platform and Secure Data Environments; and transforming models of care for patients, service users and the public – for example, developing the NHS App to act as the front door for the NHS, using technology to support care in the home; and creating the right environment for the adoption of innovation.

Joint Digital Policy Unit consists of:

Cyber Security Policy, Compliance and Programme: responsible for setting strategy, standards and policy on cyber across health and social care.

Digital Policy & Programmes: responsible for priority digital policy, strategy and programmes including: AI, data and digital technology policy, social care digitisation,

DHSC Digital, Data & Technology central team.

Job Role

The Deputy Director – Tech Policy, Implementation and Data Analytics sits in Digital Policy and Programmes directorate.

This division is at the heart of developing and implementing policy, enabling teams to drive forward DPU’s key priorities. It responds to
emerging priorities in health technology - picking up often urgent cross-cutting projects,msupporting the implementation of wider programmes, building policy capability across the NHSE’s Transformation Directorate, and carrying out key departmental functions on behalf of DHSC.

The division is at the heart of developing and implementing policy, enabling teams to drive forward DPU’s key priorities.

This is an exciting post, supporting government to delivery on its health objectives by digitally transforming the NHS. We are looking for an experienced and enthusiastic policy professional to lead the Tech Policy division of around 18 people.

Key Responsibilities

As Deputy Director – Tech Policy, Implementation and Data Analytics your key responsibilities will include:

• leading policy of several of the key delivery programmes in the Transformation Directorate, including electronic patient records, leading the division to provide expert policy input and engaging with Ministers;
• engaging with policy teams across the Department and NHSE to ensure that digital health is considered as a key enabler to their strategies and policy delivery, e.g. feeding into the 10-year plan for health and the SR;
• engaging internationally, both bilaterally and via the Global Digital Health Partnership and other multilateral fora, to learn from and work collaboratively with other countries;
• the DPU’s Implementation Unit, an internal consultancy service within the Directorate. It provides policy and implementation expertise to solve and support work on health and social care’s biggest digital and transformation challenges;
• the DPU’s internal data and analytics team – a small team comprising analysts and data scientists.

You will also, of course, play your role in leading the wider DPU as part of a cadre of around 10 other DDs and Band 9s.

In DHSC, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you’d like to work in, we’d love to hear from you.

The Behavioural Programmes Unit (BPU) in the Department of Health and Social Care (DHSC) delivers the Better Health behaviour change programme, covering a range of issues from smoking to mental health and obesity. We develop insight-led behaviour change programmes combining campaigns, partnerships, data and technology to encourage people to make healthy changes. Better Health provides the only national NHS wellbeing digital apps, the core wellbeing support to users on NHS.UK and advanced email programmes to change behaviour.

The Strategy and Planning team are the engine of BPU, leading the business planning process, developing the strategies for activity and evaluating activity in order to drive improvement and demonstrate impact.

We are looking for an ambitious and experienced Head of Strategy, Evaluation, Data and Insight who can lead the team delivering the strategies for our health behaviour change programmes, harnessing the wealth of data we have to enhance the quality and impact of activity.

You will deliver both continuous improvement and step change in our approaches to this work as we further integrate data and analytics skills, behavioural science thinking and embed new evaluation approaches and skills throughout the Behavioural Programmes Unit.

We are looking for a rare combination of skills including excellent research, data and analysis experience which will be brought to bear as powerful insight applied to ignite our work and as evaluation to evidence its impact. You will build an in-depth insight into people’s lives and use behavioural science to understand how people behave and how to influence them to live healthier lives. You will also use research and insight to identify the levers that behaviour change marketing can pull in order to create change. Addressing health inequalities and tackling disparities underpins all activity, including reviewing how what we do will impact health inequalities.

Leadership in this role is key. You will lead a team and you will need to influence widely across DHSC and cross government and have the gravitas and credibility to inspire confidence in your work. You will work with internal and external stakeholders, from academics, and behaviour change experts to policy makers and agencies, to ensure that evidence, rigour and behavioural science are at the heart of what we do.

We are a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

You will be part of engaged and motivated teams delivering high quality strategic/tactical management information and analysis, which will support our stakeholders and allow them to make informed business decisions.

This is an exciting role in the Income Accounting Team function within Core Finance, where the successful candidate will work closely with key stakeholders such as funding partners, executive leads and internal finance teams, to support the agency's financial position by ensuring we are adhering to mandatory requirements and carrying out financial health assessments.

Responsibilities

The successful candidates will be responsible for:

• Supporting the Agency’s Accounting Officer by assessing proposals and providing professional advice.
• Scenario planning and modelling for relevant income streams.
• Leading on associated audit items and assist on clearance of management letter points or GIAA recommendations.
• Assisting with accounting assumptions, financial judgements and any associated financial disclosures for relevant income streams.
• Supporting project and finance business partners to undertake financial health assessments around income.
• Assisting and provide assurance that mandatory requirements (such as HMT guidance and Cabinet Office controls) are adhered to.
• Working with and supporting internal and external stakeholders such as funding partners, executive leads and internal finance teams.

This is an interesting and exciting role in the Financial Investigation Unit that is part of the Investigation and Enforcement Services directorate.

The candidate will be working on a new Financial Investigation Team created as a result of the Companies House Reform Act. This will contribute to the wider objectives of the Companies House reform legislation and to the protection of the UK, its citizens and its economy from economic crime.

The primary responsibility will be the planning and preparation of financial investigations for the purpose of confiscations under POCA in England and Wales, presenting case material including financial statements and attending court if necessary.

This is a travelling officer role and the job holder must be prepared to undertake travel with some infrequent stays away from home. On occasions, the job holder must also be prepared to work unsocial hours.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

The post holder will:

• be confident in their ability to produce excellence in investigations as directed, with an ability to innovate and to operate in a high governance environment, under pressure both alone and working as part of a motivated team.
• be responsible for their own casework and will be expected to conduct and successfully manage a number of investigations at any one time. You will play a full part in the operation of the team including project work when required
• assist providing guidance and support in all matters relating to financial investigation. You will therefore need to be an experienced practitioner and be able to conduct Proceeds of Crime Act investigations in respect of POCA Parts 2 and 8 powers, and importantly, be fully conversant in their use with recent evidence of completing confiscation statements. POCA work will be in support of the wider criminal investigations undertaken by the Criminal Investigation Team.

Responsibilities

The successful candidate will:

• the successful candidate must be authorised to conduct confiscation investigations in England and Wales using POCA Part 2 powers
• the successful candidate must be authorised to conduct money laundering investigations in England and Wales using POCA part 8 powers
• work within an investigation framework and complying with Insolvency Service and legal standards
• maintain your AFI accreditation status on FISS by undertaking CPD as necessary
• research legislation
• produce investigation plans to deliver managerial objectives
• liaise with the stakeholders in respect of evidence gathering and timetables
• be effective and proactive in client relationship management
• gather the evidence identified to meet the requirements of the investigation plan
• make court applications in respect of POCA orders & warrants
• produce high quality POCA statements for the Crown Court and for management
• prepare case files for prosecutors
• manage CPIA disclosure responsibilities
• comply with data management requirements under DPA 2018 and GDPR
• complete tasks as efficiently as possible and play a full part in all aspects of the operation of the team

As health and social care issues affect us all, the work of the Department of Health and Social Care (DHSC) is always at the forefront of the public’s mind.

We are looking for 1 x Marketing Manager and 1 x Partnerships Manager who can hit the ground running as part of a high performing team in an exciting and fast paced communications environment. The Behavioural Programmes (BPU) team are behaviour change experts and deliver world renowned behaviour change programmes that help people of all ages adopt healthier habits for better physical and mental health.

Our programme of work encompasses high profile multichannel campaigns and commercial and public sector partnerships.

As a Marketing Manager you will have demonstrable experience of activating audience-tailored marketing behaviour change campaigns across a wide range of marketing disciplines including advertising, public relations (PR), social and digital.

The Partnerships Manager will support some of our high profile and exciting collaborations with partners. The role will be part of a team developing lasting relationships with organisations from a wide range of industries and sectors, creating partnerships that inspire behaviour change at scale.

Across both roles, candidates should have strong written and verbal communications skills and be able to organise their time well and work flexibly to deliver projects on time – often at pace.

This is an opportunity to work in a friendly and welcoming team where you’ll get end to end experience of delivering campaigns to make an impact on some of the most challenging health issues facing the nation.

You’ll be joining an organisation that is committed to diversity and inclusion and offers an excellent range of training and development opportunities.

So, if you’re passionate about marketing and communications and making a positive difference to people’s lives, we’d like to hear from you.

These roles will help deliver our campaign programme for 2024/25. This includes:

• Delivery of innovative and impactful multi-channel marketing campaigns; taking ownership of elements of campaigns, with responsibility for delivering on time and to budget. This might include development of campaign messaging/proposition; creative and/or content; delivery of PR, partnerships and multicultural activity; as well as research and evaluation.
• Support partnership marketing activity delivering resources for partners, enabling commercial, charity and public sector partners to support our campaigns and improve public health.
• Management of day-to-day campaign budgets, ensuring value-for-money.
• Building and maintain good relationships with internal and external partners and work collaboratively with teams from across DHSC and the wider health system, including the NHS and UK Health Security Agency (UKHSA) to execute campaigns.
• Manage relationships with key public sector stakeholders that may include: local authorities, local supporters, schools, non-governmental organizations (NGOs) and the NHS.
• Use of multiple Electronic customer relationship management (e-crm) programmes as well as our online resource management tool the Campaign Resource Centre (Campaign Resource Centre (dhsc.gov.uk)).
• Ongoing liaison, briefing and management of external creative, production, partnership and media agency partners to ensure delivery of planned marketing activity on time and on budget.
• Drafting responses to parliamentary questions (PQs), Freedom of Information requests (FOIs) and general correspondence, ensuring that they are dealt with consistently, accurately and on time.

In DHSC, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you’d like to work in, we’d love to hear from you.

The Department’s Capital and Investment Directorate is responsible for the management of the NHS capital budget and delivery on a range of major capital programmes across the Department and NHS. The work of our directorate is to ensure the healthcare system makes better use of capital investment as part of enabling services changes and driving efficiencies, as well as being a key factor in maintaining services and meeting new service demands. In addition to delivering financial balance against the parliamentary controls set for capital, strategic and long-term planning, we also cover a wide range of areas of capital policy, such as the NHS estate and technology.

The Capital Finance Team is responsible for leading on the monitoring and reporting of capital spend and agreement of DHSC Group capital budgets for future years. The team also supports the Department’s strategic and long-term planning of financial systems, together with ensuring that financial systems operate effectively and support the wider financial sustainability of the NHS. A key element of this is meeting public accountability requirements, supporting ministers and ensuring clear reporting to stakeholders and the public.

The team is made up of a Grade 6, three Grade 7s, two SEOs and a HEO, which is the vacancy we are looking to fill.

The Finance Briefing Manager will be a primarily policy position and have responsibility over preparing and coordinating briefing documents/ answering information requests from Parliament, the Minister, Special Advisers, the public and other stakeholders about capital funding and what this funding delivers in an accessible and easy to understand way.

The role also includes interpreting data and incorporating financial analysis in briefing documents and supporting the team’s work on upcoming announcements. This requires ensuring that the key sources of information, together with core briefing material, are kept up to date. The HEO will receive all the support needed to develop a good insight into the breadth of capital investment in the NHS and how this supports physical improvements in the NHS estate and equipment that lead to direct patient benefit. This role builds strong relationships with NHS management and works on key government priorities at the heart of the Department of Health and Social Care.

The Government Property Agency is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices.

This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we’re a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.

This post will play an integral role in the transformation of the Government Estate. GPA IT offers interoperable technology that enables all users, regardless of their organisation, the ability to connect and use shared technology in shared Government buildings. As a Senior IT Project Manager, the post holder will be responsible for managing the implementation of GPA’s standard shared IT infrastructure into new buildings as well as existing office spaces, working with suppliers, clients as well as internal and external stakeholders to deliver a high level of service throughout the project.

Key Responsibilities:

• Leading the delivery of the HUBS projects to the design guide standards to cost, time and scope
• Obtaining the necessary financial and resource approvals to deliver the multiple projects
• To work with product teams to continually feedback product issues and user feedback to allow iteration and maturity of products.
• Provide specialist advice to colleagues and clients at all levels on matters of IT Delivery, and the product suite
• Managing the projects to cost, time and delivery of a budget between £3-£5m
• Carry out the testing and transitioning of the project to the service management function and supplier.
• Obtain information assurance and security maturity that the project has adhered to government guidelines and policy
• Developing and managing the Project Delivery Risks
• Reporting on project progress in line with the reporting tools and timeframes
• Measuring, and continuously improving the GPA’s information management maturity and mitigating areas of risk identified in regular information and cyber security reviews and audits.
• Build relationships with key stakeholders in Other Government Departments, influencing decision-makers and gaining buy-in to the product
• Manage multiple Clients from departments to adhere and comply to the GPA IT strategy in line with the technical annex of the design guide
• Work with up to 8 product IT providers to deliver projects to cost, time and scope
• Be able to identify what good looks like and the methodologies to enable the assessment of the status of ongoing work