Customer Experience Associate
2 months ago
As a Customer Experience Associate, you will be primarily responsible for venue bookings and hostings, achieving customer satisfaction and success, an.....
As a Customer Experience Associate, you will be primarily responsible for venue bookings and hostings, achieving customer satisfaction and success, and upkeep and cleanliness for DANAMIC’s premises and venues.
You will be part of a dynamic team, empowered to provide top-in-class venue and customer service to our range of private, industry, and corporate clients. Alongside all of this, you will also work alongside internal DANAMIC and DNMC projects to host company events and events for the company’s clients.
If challenging and diverse experiences across a multitude of event types and hospitality settings are what you are looking for, then this could be the perfect opportunity for you!
Key Responsibilities
- You will work with the Venue Manager to manage venue booking requests received either directly or through online booking platforms for any of our available venues
- You are to assist with our internal scheduling calendar, ensuring that it is updated and there are no clashes with bookings
- You are to assist with replying booking requests promptly and provide good customer service through online and offline communications
- You are to be present to host guests and to provide support where possible, including arrangement of the venue layout and setting up of event logistical equipment (e.g. tables, chairs, etc.)
- You are responsible for the upkeep and cleanliness of the venues that DANAMIC offers, ensuring that they are in good condition for every booking, and are returned to their original condition after every booking
- You will be required to provide suggestions for improvement of the venues, processes, and packages based on customer feedback and personal experiences, such that the overall booking experience and venue management can be continuously improved and streamlined
- You will execute improvement plans for the venues
Skills & Experiences
- 1-2 years of prior working experience. Experience in the service and hospitality industry is a bonus.
- Able to communicate effectively, both verbal and written, with the working team and customers
- Knowledge of cleaning processes
- Experience in studio management or events management and knowledge of photo and video production equipment will be a bonus
- Able-bodied and able to handle the movement of venue soft-furnishings and equipment
Personal Characteristics
- Be self-motivated, energetic, and enthusiastic about providing an excellent experience for clients visiting our venues
- Meticulous and adaptable
- Be open to constructive feedback
- Be inclusive and open to working with people from diverse backgrounds
- Proactive in learning and improving your craft
- Ability to perform high-quality work with minimum supervision within assigned deadlines
- A creative individual who is a problem-solver
- Reliable and able to work independently
- To operate with the mentality of self-ownership for the work created
- Team-spirited both internally and with the DANAMIC Network
- Passionate about customer experience and hospitality
If this sounds like you and you would like to find out more about this unique and exciting opportunity, then we want to hear from you!
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