Sales Support & Customer Service Specialist
Full-time
Others
Widnes, Cheshire, England
3 months ago
Are you self-driven, enthusiastic, passionate, and confident?Here at Comfomatic we are looking for a customer-orientated sales an.....
Are you self-driven, enthusiastic, passionate, and confident?
Here at Comfomatic we are looking for a customer-orientated sales and service support specialist who ticks all those boxes!
This is an exciting opportunity for the right person to join our highly motivated sales team based at our Widnes contact centre. We are looking for a dynamic salesperson who can demonstrate the ability to lead, to communicate with customers, think on their feet and close deals.
Key responsibilities will include:
• Driving sales of product and services.
• Ensuring compliance with company and statutory requirements.
• Planning and managing customer fulfilment.
• Liasing with field sales agents on an appointment-by-appointment basis.
• Manage incoming and outgoing calls in a fast-paced contact centre environment.
• Take a proactive and initiative-based approach to support our fields sales team.
• Plan strategic deliveries in a timely and cost-effective manner.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile for customers.
Are you the right person for the job?
Here at Comfomatic we believe we can teach anyone out processes, but we cannot teach you to have the drive, enthusiasm and the work ethic that is essential for this role.
Key requirements for the role below:
• Positive can-do attitude.
• Self-driven.
• Confident.
• Solution focused.
• Team player with a flexible approach.
• Great communicator with strong phone contact handling skills and active listening.
• Proven customer support experience.
• Negotiation skills.
• Excellent planning skills.
• Ability to multi-task, prioritise and manage time effectively.
• Experience in positive and proactive complaint resolution.
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