About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems, and data science are to enable easy access to financial services that were previously inaccessible or difficult to understand.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Role Description
As the Customer Experience Executive for our Japan expansion, you will play a crucial role in ensuring that our customers receive outstanding service and support. You will be responsible for managing customer interactions, addressing inquiries and concerns, and fostering loyalty and satisfaction among our Japanese customer base.
Key Responsibilities
- Interact with customers via various channels, including phone, email, chat, and social media, to provide timely and personalized assistance. Build rapport and establish positive relationships with customers.
- Respond to customer inquiries, requests, and complaints in a professional and empathetic manner. Resolve issues promptly and effectively, striving to exceed customer expectations.
- Develop a deep understanding of our products/services and their features, benefits, and use cases. Provide accurate and helpful information to customers to assist them in making informed purchasing decisions.
- Proactively seek feedback from customers to understand their needs, preferences, and pain points. Use customer insights to identify opportunities for improvement and drive enhancements to our products/services and customer experience.
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum of 2-3 years of experience in customer service or customer experience roles, preferably in a multinational environment.
- Strong communication, interpersonal, and problem-solving skills.
- Fluent in Japanese and proficient in English (both written and spoken).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Empathetic and customer-focused mindset, with a passion for delivering exceptional service.
