It’s an exciting time to be joining Citi with the growth of the Institutional Credit Management (ICM) department. The objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise.
Wholesale Credit Risk (WCR) In-Business Quality Assurance is Citi’s first line partner that helps to safeguard the organization by supporting management efforts to maintain a consistently effective control environment across the Wholesale Credit Risk Framework. In-Business QA is the tool in our risk management toolbox that keeps us sharp. It offers an independent assessment of wholesale credit key controls and confirms if we are adhering to our prescribed standards and wholesale risk management best practices. We offer controls and credit expertise, promote critical thinking, and provide credible challenge to enable the effective and consistent management of wholesale credit risks. Together with our business partners, In-Business Quality Assurance (QA) function aims to drive proactive self-identification of issues and remediation of control gaps by Business Accountable Executives, thereby improving consistent adherence to WCR policies, standards, and control standards. To quote our CEO Jane Fraser, 'we strive for client excellence, controls excellence and operational excellence' and Business QA has a pivotal role in driving that focus on excellence.
This role reports directly to the ICM Quality Assurance Innovations Director for Wholesale Credit Risk. The objective of the WCR Quality Assurance Innovation team is to provide technology solutions, optimisation, design thinking and automation to the wider group. The purpose is to increase the capability, capacity and quality of the overall ICM Quality Assurance group, while decreasing operational risk, inefficiencies and time-to-market for the QA outputs.
Key Responsibilities:
- The overall objective of this role is to support In-Business QA strategy to deliver optimisation, insights, business intelligence, technology solutions, automation and raise the quality of performance of QA activities through innovative solutions, utilising Citi data, latest industry best practice and technology.
- Develop, support and maintain the automation framework for IBQA under the direction of the automation workstream
- Research, design, build, document and test innovative ways of automating and engineering processes.
- Assist in training and supporting the wider team in Automation techniques and best practices.
- Contribute to the management of the JIRA and Confluence processes for In-Business QA Innovation
- Research for approaches and technologies that will bring optimisation to In-Business QA manual processes.
- Assist in writing solution delivery specifications & process documentation.
- Decompose complex processes and problems, providing guidance and delivery support on what technologies or new approaches to adopt to simplify, optimise and automate.
- Collaborate on building and executing as a team on a multi-stream Innovation Roadmap. The scope of this will cover small scale tactical solutions ranging to large multi-year technology deliveries.
- Champion data driven insight, front-run ideas and manage the build of POC’s to test limitations of technologies.
- Partner and support our data analytics and reporting teams to help drive strategy and implementation.
- Support development of approaches to promote knowledge sharing, collaborative working and management best practices across In-Business QA and more broadly across wholesale credit risk lines of business to drive performance.
- Apply agile problem-solving capabilities to support ongoing efforts and periodic assessment of IBQA practices with the aim of continuous and timely improvement of technology, processes, and procedures.
- Support the Global Head of WCR In-Business QA on internal projects and initiatives.
- Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives.
- Travel (less than 10%).
Knowledge/Experience:
- Demonstrable relevant years of hands-on experience implementing or delivering data automation, process automation or similar technology activity in the data, finance or technology space.
- Experience of working across automation in Excel, PowerPoint and Word.
- Deep experience of Macros.
- Experience of ETL type tools.
- Understanding of the importance of test frameworks – unit tests, regression tests, data quality tests etc.
- Knowledge and participation of agile working.
- Experience of analysing and automating manual processes.
- Hands-on experience with similar tools to some (not all) of those listed in the ‘Technology Skills’ section.
Skills/Competencies:
- The ability to decompose problems or processes, analyse for where we can apply technological improvements and propose solutions.
- Hands-on attitude – test and learn approach, fail-fast and iterate.
- Agile problem-solving capabilities, critical thinking & assessments of approaches.
- The ability to think at both a tactical and strategic level – ensuring we can deliver in a fast, iterative approach while remaining aligned to strategy.
- Demonstrate strong communication.
- Strong autonomy.
- Self-motivated, independent and detail oriented.
Qualifications/Technical Skills:
- BA/BSc or higher degree in Business (MBA), Computer Science, Software Development, Statistics, Informatics, Information Systems or another quantitative field.
- Data Tooling: Experience of working with automation toolsets similar in nature to – SQL, KNIME, Alteryx, DataIku, Python, VBA, Excel Automate (typescript), Macros, Power Query.
- Application design, ETL, Automation or RPA toolset experience.
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Job Family Group:
Decision Management
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Job Family:
Specialized Analytics (Data Science/Computational Statistics)
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Time Type:
Full time
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