Total 7 customer service job vacancies in newport isle of wight po30 2dx

Job Title

Job Description

Your role as a Customer Project Manager will be to manage multiple imaging systems implementations that vary in scope, size, and complexity.  Projects can include IT solutions, capital equipment installation and systems integration.  You will also be responsible for leading a team of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work.

Your role:

• Owning each project and acting as the primary liaison between assigned customers and Philips “back room” organizations for each assigned project/order
• Gathering information from the customer to create project plan and provide details to internal Philips teams who support the processes throughout the value stream.
• Gathering information and providing back to the customer to answer customer requirements and questions, to include site drawings, technical specs, etc.
• Coordinating with Philips teams to ensure required resources are in place to execute and complete each project
• Keeping the customer informed of project status and progress through frequent communication, in-person and virtual meetings and written project summaries.
• Monitoring progress of the project to key timelines. Working with the customer and all involved parties, such as general contractors, project managers, architects, etc. to keep projects on track.
• Ensuring customer site readiness for installation of Diagnostic Imaging systems.
• Forecasting revenue timing for assigned projects.
• Achieving revenue target within an assigned area or group of projects.
• Minimizing overall project cycle time and inventory, while maximizing customer satisfaction.
• Assisting Sales with Order Acquisition.

You're the right fit if:

• Demonstrated track record of project management experience; PMP certification preferred.
• Minimum 5 years related experience in project management, construction or engineering, preferably managing complex projects or activities in medical device or healthcare settings.
• Bachelor's degree in construction management, project management, engineering or related field preferred.
• Willingness to travel up to 80%. Travel required within assigned zone around Los Angeles, CA and infrequently outside zone.
• Ability to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.
• Exceptional written and verbal communication, presentation, customer service and conflict resolution skills.
• Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels, with the ability to instill confidence in all situations. This includes customers, local project managers and contractors, and internal Philips organization.
• Ability to manage own work, meet deadlines and accomplish objectives through others without supervision.
• Excellent time management, analytical and listening skills.
• Demonstrated effective problem-solving skills.
• Experience with MS office suite, Adobe Acrobat, Visio, and CAD.
• Ability to manage a flexible work style and adapt to customer requirements.
• Willingness to meet customer-specific mandates such as vaccinations and or screening tests
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $90,160 to $154,560, annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

#LI-PH1

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Job Description

Your role as a Customer Project Manager will be to manage multiple imaging systems implementations that vary in scope, size, and complexity.  Projects can include IT solutions, capital equipment installation and systems integration.  You will also be responsible for leading a team of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work.

Your role:

• Owning each project and acting as the primary liaison between assigned customers and Philips “back room” organizations for each assigned project/order
• Gathering information from the customer to create project plan and provide details to internal Philips teams who support the processes throughout the value stream.
• Gathering information and providing back to the customer to answer customer requirements and questions, to include site drawings, technical specs, etc.
• Coordinating with Philips teams to ensure required resources are in place to execute and complete each project
• Keeping the customer informed of project status and progress through frequent communication, in-person and virtual meetings and written project summaries.
• Monitoring progress of the project to key timelines. Working with the customer and all involved parties, such as general contractors, project managers, architects, etc. to keep projects on track.
• Ensuring customer site readiness for installation of Diagnostic Imaging systems.
• Forecasting revenue timing for assigned projects.
• Achieving revenue target within an assigned area or group of projects.
• Minimizing overall project cycle time and inventory, while maximizing customer satisfaction.
• Assisting Sales with Order Acquisition.

You're the right fit if:

• Demonstrated track record of project management experience; PMP certification preferred.
• Minimum 5 years related experience in project management, construction or engineering, preferably managing complex projects or activities in medical device or healthcare settings.
• Bachelor's degree in construction management, project management, engineering or related field preferred.
• Willingness to travel up to 80%. Travel required within assigned zone around Riverside, CA and infrequently outside zone.
• Ability to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.
• Exceptional written and verbal communication, presentation, customer service and conflict resolution skills.
• Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels, with the ability to instill confidence in all situations. This includes customers, local project managers and contractors, and internal Philips organization.
• Ability to manage own work, meet deadlines and accomplish objectives through others without supervision.
• Excellent time management, analytical and listening skills.
• Demonstrated effective problem-solving skills.
• Experience with MS office suite, Adobe Acrobat, Visio, and CAD.
• Ability to manage a flexible work style and adapt to customer requirements.
• Willingness to meet customer-specific mandates such as vaccinations and or screening tests
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position is $90,160 to $154,560, annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

#LI-PH1

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Job Description

The Field Service Engineer provides on-site, online and phone support within the zone and nationwide, as required, to resolve complex technical problems and product issues for both the Xper/Flex Cardio products and the Xcelera Cardiology PACS modality.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.  Understand the customer's business and competitive environment; generate service revenue.

• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.  Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).

• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.

• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.  Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).

• Able to travel extensively, (including international travel) at least 75%, and must possess a valid driver’s license and good driving record to travel to the customer site, zone office, or identified locations for meetings.

You're the right fit if:

• 5+ years servicing the Philips Xper / Flex Cardio & Xcelera equipment/software or 5+ years servicing competitors’ products with proficiency in resolving complex technical problems in a designated modality is Preferred.

• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

• You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

• You must be able to:

  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The hourly pay range for this position is $24.40 to $41.83, plus overtime eligible.  This role also includes company fleet/car, training, and advancement opportunities.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Illinois, Indiana, Michigan, Ohio, and Wisconsin. The ideal location is Chicago, IL.

#ServiceD

#LI-LP1
#LI-Remote

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Job Description

The Biomedical Area Service Manager position is responsible for managing a large comprehensive or geographically dispersed Multi-Vendor site(s). The position is also responsible for managing the biomedical resources and the customer relationships and revenue associated with the site(s).   Visibility and partnership with all pertinent service providers for all modalities in support of all elements of service and compliance.

Your role:

PEOPLE LEADERSHIP

• Effectively recruit, onboard, and integrate new hires into team

• Develop and coach direct reports.

• Develop and lead people managers.

• Lead and cultivate a culture of Philips values and integrity

• Foster a high performing team through active communication, leadership and example. Support effective interactions among team members (i.e. actively listen and seek to understand other's viewpoint; work together to get things done)

• Ensure direct reports are aware of how their work aligns with the business’s strategic priorities.

• Participates in Customer Care Team activities and operate cross-functionally in the Zone with Sales

• Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity

• Understand and utilize motivational tools to drive desired team behaviors and results

• Drive desired team, region, and zone behaviors and results

• Complete annual Key Areas of Responsibility and Goal assignments and mid-year PPM evaluations and ensure Employee Development plans are in place for all direct reports 

• Participate in Region Customer Care Team meetings.

CUSTOMER OWNERSHIP:

• Own and drive business strategy and results.

• Develop and implement service strategy to achieve customer loyalty.

• Manage customer relationships and effectively partner with Sales counterparts.

• Drive a customer solution focused operating model.

• Drive strong customer satisfaction results.

• Ensure escalation processes are followed.

• Attend quarterly customer meetings.

• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer.

• Identify, execute and share customer service best practices.

OPERATIONAL MANAGEMENT:

• Own and drive operational performance and compliance

• Utilize computerized maintenance management software for asset management.

• Coordinate schedules to ensure continued customer support.

• Partner effectively with Business Operations to drive efficiencies, productivity, and the execution of business commitments

• Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)

• Be prepared for and successfully complete all annual internal and external quality surveys.

• Own and drive operational performance and compliance for assigned area.

• Ensure region/sites adhere to all regulatory and compliance requirements and execution

• Understand customer contract entitlements and ensure your team meets required response times, deliver service per the customer entitlement, and obtain POs for any service delivered outside of customer entitlements.

• Ensure accurate inventory of equipment is maintained, submit timely quarterly reconciliations, recommend equipment coverage adjustments as appropriate

• Ensure that Preventive Maintenance is performed properly and completely.

• Ensure your sites have clean and organized shops that maximize efficiency.

• Ensure that all equipment is properly labeled with applicable repair status.

• Ensure all work orders are appropriately auditing work orders for billable opportunities

• Develop and execute PRIDE problem solving mechanisms and daily management to ensure productivity throughout the Zone

• Optimize workforce development to ensure field is optimized to serve the customer

FINANCIAL ACCOUNTABILITY:

• Owns and drives financial business results to meet/exceed AOP targets for Revenue, Contribution Margin Rate, and Gross Margin.

• Develop business plans to drive growth and productivity while improving efficiencies and controlling expenses.

• Ensure your team submits Billable “Out of Contract” expenses monthly and billable SWO repair events upon completion.

• Create and introduce cost reduction initiatives with the team.

• Partner with sales to acquire new business and expand existing business.

• Manages standby and OT of the field 

• Ensure that biomed quarterly reconciliations are performed on time and signed off by the Customer.

You're the right fit if:

• Bachelor’s Degree or equivalent work experience, including 5+ years leadership experience and/or project management experience.

• Strong working knowledge of state and federal regulations with the ability to ensure department readiness for state and The Joint Commission or DNV inspections.

• Effective communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with customers.

• Excellent interpersonal skills with ability to interact effectively in a team-based organization and with management and individuals across all department and organizational levels.

• Understands the healthcare industry, organizational structure, and current trends. 

• Experience in project management and change management.

• Advanced PC skills with demonstrated knowledge of Microsoft Office.

• Strong listening, analytical and problem solving skills.

• Ability to work individually and under minimal supervision to include a mixture of both remote and office environments leading on-site and/or remote workforce.

• Flexible work style and ability to adapt to internal and external customer requirements.

• Experience partnering across departments to grow, enhance and support the business.

• Demonstrated ability to motivate, lead, coach and develop direct reports.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI

#CIRCA

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Job Description

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Job Description

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Job Description

Field Service Engineer (Imaging – Xray)

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.  Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.  Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.  Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Travel across the specified geography is required.  The average driving time is 1-4 hours daily and may exceed 50% at times.  Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You’ve acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years in electromechanical industries.  Preferred experience in X-ray.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting, as well in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The hourly pay range for this position is $30.63 to $52.50, plus overtime eligible.  This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Philadelphia, PA.

#LI-PH1

#ServiceD

#LI-Remote

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.