Total 2 job vacancies by 001 Brown & Brown, Inc

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Our Culture

Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.

About the Role:

The CRM developer will work closely with, functional leaders, and subject matter experts in designing, building, deploying and maintaining CRM system for the organization.  Will take a lead role in understanding the business needs and requirements and developing solutions that leverage the Salesforce and Microsoft Dynamics toolsets. This is a US based virtual/remote position.

Essential Duties:

• Design, develop, test and deploy customizations, features and integrations within the CRM platform.
• Assists with technical design and ensures documentation is complete and current for the platform.
• Manage daily support and maintenance of internal Salesforce CRM , and conduct long-term improvement operations to ensure compatibility with evolving integration requirements
• Manage daily support, end user trouble tickets, and maintenance of internal Salesforce CRM and integrated applications. Responsible for reviewing and deploying annual Salesforce updates.  Conduct long-term improvement review of platform to ensure compatibility with business workflows and strategies.
• Partners with internal stakeholders to gather and document business requirements.  Collaborates with various business stakeholders to ensure success of solutions and sprint deliverables.
• Maintains and supports UAT environments, testing, and defect resolution tracking.
• Assists with UAT and requirement validation.
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
• Interact directly with Project Managers, s, IT managers, and end users as necessary to analyze project objectives and capability requirements, including defining specifications for user interfaces, customized applications, and  integration with other software applications.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Ad hoc analysis and projects as needed.

Skills Required:

• BA or BS in Business, Statistics, Computer Science, MIS or equivalent.
• Four years or more experience with CRM Software development– Salesforce and Microsoft Dynamics
• Self-motivated and creative thinker
• 3+ years of experience Dynamics CRM project experience working as a Developer for at least one complex deployment with multiple integrations from Salesforce to Dynamics.
• Proficient with Apex, Lightning, VisualForce, Native, SQL and JavaScript
• Proven experience in managing integrations including 3rd party applications.
• Excellent organizational skills, ability to manage multiple priorities and tasks and prioritize tasks and assignments appropriately; results oriented
• Skilled in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures to safeguard the organization.
• Timely, work, excellent customer service and consistent follow-up
• Strong analytical and critical thinking skills, with demonstrated consistent sound judgment and decision-making skills; ability to identify potential problems and provide proactive solutions for management of problems; able to recognize need for supplemental resources
• Passion for innovation, keeping up with trends and continuous education related to software development.
• Effective written and verbal communications skills.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

​The Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department.  The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. With oversight, the incumbent is responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support.  The incumbent may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.  This is an entry-level role and training will be provided.

Essential Duties and Functions:
 

• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with Implementation Specialist to learn quality assurance basics and assist Implementation Analyst with development low to moderate complexity sites.
• Proficient ability to follow and interpret established SOPs and execute assigned duties.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Anticipates and responds to customer support questions as assigned and working directly with customers, as requested.
• Participate in customers meetings, as needed.
• Follow department guidelines, policies and procedures, including professional development.
• Pursues a course of personal, professional development.
• All other duties as assigned.

What You'll Need:

• Associate’s, or Bachelor’s degree, or equivalent work experience

  Proficient with MS Office Suite

  Experience working with database applications

  Exceptional telephone demeanor

  ·Strong interpersonal skills, ability to communicate with customers at all levels

  Attention to detail required and the ability to adhere to high standards for customer-facing work product

  Ability to maintain a high level of confidentiality

• Preferred

  1-2 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.