We are currently seeking to recruit a highly motivated admin & clerical administrator to join our dynamic scheduling team bas.....
We are currently seeking to recruit a highly motivated admin & clerical administrator to join our dynamic scheduling team based in the Imaging department at Whipps Cross Hospital. The ideal candidate will be able to work collaboratively within a busy multidisciplinary team and also have the ability to take initiative, work independently and prioritise own workload.
The main duties of the role will include ensuring that all imaging referrals are processed correctly and booked within the national waiting times. This will involve monitoring patient waiting lists, creating patient encounters, inputting referral information, and ensuring all issues are escalated and recorded in a timely fashion. The ideal candidate will have previous experience in a similar customer service role understanding the importance of; confidentiality/GDPR, ability to communicate effectively with patients and staff of all levels and able to manage varying workloads.
The ideal candidate for this post will have excellent communication, organisational and interpersonal skills. You will also need to be flexible with an inclusive, improvement orientated outlook at delivering an exceptional service to our patients and service users.
Computer literacy, competent working knowledge of Microsoft office and attention to detail is essential as you will be expected to; navigate, input and extract information from various NHS systems such as CRS, Sectra PACS, and EPR.
This is a customer service role responsible for the scheduling of imaging appointments including Interventional Radiology, Ultrasound, MRI, & CT by providing clerical support, appointment diary management and performing clerking processes within the Radiology department. The post holder will be required to work closely with receptionists, clinical teams and other departmental staff to ensure a smooth and effective delivery of service and uphold trust expectation, whilst striving to ensure our patients receive the most positive experience possible.
The post holder of this role will require a flexible and compassionate approach to delivering exceptional customer service to patients and visitors and coordinate an efficient administrative service for the department.
The post holder will be expected to rotate between all modalities and maintain flexibility with working hours where required to fulfil shift patterns, accommodate in- hours services and fill gaps due to sickness or annual leave.
The post holder will be responsible for ensuring that patient’s referrals are appropriately acknowledged, processed and scheduled in line with waiting times via RIS SECTRA and CRS. To confirm appointment details, manage busy telephone lines, answer general enquires and ensuring that patient demographic and contact details are accurate and up to date.
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.
We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
This advert closes on Monday 1 Apr 2024
