Advanced Medical Support Assistant - Patient Business Service
Full-time
Junior Executive
3 days ago
VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advoc.....
VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Major Duties:
- Monitors and creates work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
- Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
- Certifies accurate and timely scheduling of appointments.
- Distributes and balances workload and creates and maintains employee work schedules.
- Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- Supports patient safety standards using the correct Veterans Affairs identification of all patients.
- Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
- Ensures all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
- Participates in the daily teamlet huddles and weekly team meetings.
- Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
- Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
- Ensures the clinic setup is closely monitored to effectively support the needs of the clinic and providing the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community)and bringing to the attention of the provider.
- Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
- Performs other duties as assigned
Work Schedule: Monday - Friday; 8:00am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 92706-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not authorized
Starting at $45,956 Per Year (GS 6)
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