To communicate effectively using good written and verbal skills Liaise closely with internal departments and staff (all levels, a.....
To communicate effectively using good written and verbal skills Liaise closely with internal departments and staff (all levels, all grades) in delivering the associated programme of work Liaise closely with external agencies such as CQC, Coroners Office, Local Authorities, Courts, Solicitors, Police etc. Prepare letters, memos, reports and other documentation from both handwritten and audio notes including documents of a sensitive and confidential nature. Take accurate minutes of meetings including transcription and circulation as appropriate Receive incoming calls for the department, taking action where appropriate or taking messages for members of the department team Maintain robust office systems and procedures Communicate with Visitors, Directors, Consultants and Senior Managers both internally and externally, whether by telephone, e-mail or in person Use own initiative to meet tight deadlines Exercise confidentiality, empathy, discretion and diplomacy skills Maintain a pleasant, professional and helpful manner when dealing with colleagues, patients, and relatives To work as an integral part of the Safety and Quality Administrative team providing a comprehensive service using word processing, spread sheets, databases and e-mail (MS Office applications) To assist with establishing and maintaining effective administrative systems and to deal with administrative tasks that requires the exercise of initiative through operating within broad procedural guidelines. Handle routine correspondence as delegated on behalf of the departmental team Required to work with minimal or no direct supervision, work is managed rather than supervised Undertake the maintenance of diaries of senior staff as required Arrange and book meetings, conferences, away-days, external training etc. Filing, photocopying and distribution of correspondence and reports as necessary and pertaining to agreed processes and procedures Excellent attention to detail; highly accurate and reliable Willingness and ability to work in a flexible manner to changing priorities and being confident in making decisions when dealing with competing priorities Organise own tasks/plans and prioritise own workload Maintain manual and computerised files including personal files.
