Total 119 Quality Assurance / Control job vacancies in Runcorn, Borough of Halton, WA7 3DJ

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Risk and Compliance Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Our first line technology compliance team and responsible for the effectiveness of controls based regulatory requirements, policies, standards and processes from a technology standpoint for our digital bank.

What You'll Do:

• Implement Key Risk and Control Indicators (KRIs/KCIs) to actively monitor and track non-compliance. Escalate and track to closure identified non-compliances.
• Develop and maintain relevant technology policies, standards and procedures to meet regulatory and corporate compliance requirements.
• Continuously monitor, track and ensure closure of technology and cyber security events, requests and submissions from generated tools, systems and users. Conduct regular effectiveness testing of technology controls.
• Track identified gaps and ensure that remediation meet internal compliance requirements or industry best practices.
• Communicate regularly with business users and other lines of defense (within the enterprise risk framework) to better understand latest technology compliance requirements
• Collaborate to manage internal risk acceptances raised and corrective risk remediation plan
• Support internal and external technology audits, and ensure timely audit and compliance reporting.

What We're Seeking:

• Familiar the latest Information Security principles, techniques, protocols and other industry IT governance standard best practices (e.g. ISO27001, NIST, ITIL, PCI-DSS).
• Preferably with one or more related certification in the areas of Technology Risk / Information Security – CRISC, CISM, CISA, CGEIT or equivalent.
• Knowledge of banking products and services and their supporting technology systems/platforms, with familiarity of front to back-office processes desired.
• Well-versed and solid have work experience related to BNM regulatory frameworks including policy documents on Risk Management in Technology, Outsourcing, Business Continuity Management, Management of Customer Information and Permitted Disclosures amongst others.
• Individual contributor who is delivery focused and possesses interpersonal skills, team player, have strategic thinking and encompassing the ability to build strategic collaborations.
• Excellent oral and written communication skills.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Quality Assurance & Test Analyst of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Driving software quality and efficiency within our organization
• Designing test strategies, leading testing teams, and implementing best practices to enhance overall software quality.

What You'll Do:

Test Case Execution:  

• Execute test cases based on project requirements and test plans.  
• Follow pre-designed test cases or develop own cases to test various functionalities of the bank’s digital mobile platform and other solutions.  
• Conduct both manual and automated testing to validate software functionality.  
• Document test results and report defects to the development team. 
• Assist in setting up and maintaining testing environments and testing automation tools by administering configuration and troubleshooting tasks.  

Defect Tracking and Reporting:  

• Identify, document, and track software defects using issue tracking systems.  
• Provide detailed defect reports to assist developers in understanding and resolving issues. Communicate bugs clearly and concisely, providing detailed information for easy understanding and resolution.  
• Collaborate with the team to verify bug fixes and ensure the closure of reported issues. 

Regression and Performance Testing:  

• Conduct regression testing to ensure that new software changes do not adversely affect existing functionality, and performance testing to ensure the solution platform is able to withstand high workloads  
• Develop and maintain regression/performance test suites for different software applications.  

Test Documentation:  

• Create and maintain test documentation, including test cases, test scripts, and test data.  
• Contribute to the development and enhancement of test plans and test strategies.  
• Update test cases status, log testing efforts and maintain testing artefacts  

Collaboration:  

• Work closely with engineers, product managers, testing providers, system integrators and other stakeholders to understand project requirements. 
•  Analyze and clarify testing requirements with project managers, product team and engineers  
• Participate in team meetings to discuss testing progress, challenges, and potential improvements.  
• Communicate effectively with cross-functional teams to address quality concerns. 

 Automation Support:  

• Assist in the development and maintenance of automated test scripts. Collaborate with automation engineers to identify test cases suitable for automation.  
• Adherence to Quality Standards:  
• Ensure adherence to established quality standards and processes.  
• Contribute to the continuous improvement of testing processes and methodologies. 

What We're Seeking:

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications.  
• Relevant certifications in software testing (e.g., ISTQB) are a plus. Minimum 3 years’ working experience in a software testing team, with some experience related to end-to-end testing for large scale and major technology projects. Experienced in test planning, test design, and test execution. 
•  Experienced in both manual and automated testing. Familiar with testing standards, tools, processes, and frameworks in Agile and/or Waterfall methodologies and with at least one programming languages (e.g., Java, JavaScript, Python, Ruby, Groovy) for test automation. 
•  A meticulous eye for detail and a commitment to high quality.  
• Excellent analytics and problem-solving skills Knowledge of version control systems and continuous integration tools.  
• Good communication skills to interact effectively with cross-functional teams and stakeholders.  
• Ability to adapt to changing priorities and work in a dynamic, fast-paced environment. 
• Good domain knowledge of digital banking front-end or core banking applications. 
• Experience in managing testing on Digital platforms will be an added advantage.  
• Good cross-department communication and coordination skills, with an inquisitive mindset to ensure project implementation according to requirements in complex business and environmental situations. 

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

• Nearby public transport
• Smart casual dress code
• Medical insurance
• Open culture

CHUDENKO (Malaysia) Sdn. Bhd. is a subsidiary company of CHUDENKO CORPORATION, which is one of the leading engineering companies in Japan. First of all, we try to develop the new market with Japanese companies penetrating into Malaysian market and expand the international business in South East Asian Countries. We have technologies and know-how in the field of saving-energy, environment and renovation. We do offer our customers' satisfaction in Malaysia with experience that we have cultivated for more than 65 years in Japan.

We contribute to the growth of the Malaysian society and promote our business in South

East Asian countries. We are looking forward to your contacting us and working with you.

Responsibilities:

• Develop and implement QAQC plans and procedures to ensure compliance with specifications and standards.
• Lead quality inspections, audits, and testing processes to verify that construction work meets project specifications and quality requirements.
• To verify the setup, formed, implementation and operation of the quality and control system by planning and conducting internal quality audits and inspection activities.
• Able to liaise with consultants, clients and related parties.
• To ensure implementation and continuous improvement in overall Quality Systems.
• Document non-conformance reports and collaborate with the project teams on corrective action.
• Provide training on quality standards and the best practices.
• To lead and manage all QAQC related matters.
• Recommend process enhancements for efficiency and quality.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Engineering or equivalent.
• Minimum of 3 years of experience with knowledge of QAQC standard procedures.
• Good inter-personal and communication skills.
• The Company offers an attractive remuneration package to the successful candidate that will commensurate with their qualifications and experience.
• Interested candidates are invited to submit a detailed resume stating relevant experience, qualifications, present and expected salary.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

CHUDENKO (Malaysia) Sdn. Bhd. is a subsidiary company of CHUDENKO CORPORATION, which is one of the leading engineering companies in Japan. First of all,we try to develop the new market with Japanese companies penetrating into Malaysian market and expand the international business in South East Asian Countries. We have technologies and know-how in the field of saving-energy, environment and renovation. We do offer our customers' satisfaction in Malaysia with experience that we have cultivated for more than 65 years in Japan.

We contribute to the growth of the Malaysian society and promote our business in South

East Asian countries. We are looking forward to your contacting us and working with you.

Responsibilities:

• Develop and implement QAQC plans and procedures to ensure compliance with specifications and standards.
• Lead quality inspections, audits, and testing processes to verify that construction work meets project specifications and quality requirements.
• To verify the setup, formed, implementation and operation of the quality and control system by planning and conducting internal quality audits and inspection activities.
• Able to liaise with consultants, clients and related parties.
• To ensure implementation and continuous improvement in overall Quality Systems.
• Document non-conformance reports and collaborate with the project teams on corrective action.
• Provide training on quality standards and the best practices.
• To lead and manage all QAQC related matters.
• Recommend process enhancements for efficiency and quality.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Engineering or equivalent.
• Minimum of 3 years of experience with knowledge of QAQC standard procedures.
• Good inter-personal and communication skills.
• The Company offers an attractive remuneration package to the successful candidate that will commensurate with their qualifications and experience.
• Interested candidates are invited to submit a detailed resume stating relevant experience, qualifications, present and expected salary.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

公司：政府相關金融機構。

地點：吉隆坡

主要職責：

• 審查和評估融資建議的風險分析，提供風險緩解建議。
• 評估融資結構對整體風險的影響並支持管理階層和董事會的決策。
• 監控融資組合機制並制定策略，以減少不良貸款，提供見解和建議。
• 針對出現早期預警訊號的帳戶召開觀察列表會議並提出改進建議。
• 制定信用風險評估方法並確保遵守政策。
• 監督批准後和付款後審查，確保在向當局提交之前進行準確的分析。
• 分析國內和全球市場狀況及其對融資成長的影響。
• 提供有關資產和負債管理以及流動性狀況的見解。
• 促進員工發展並維持高績效文化。
• 制定和規範操作風險政策，監控關鍵風險指標，並為風險管理委員會準備報告。
• 確保所有營運均遵守伊斯蘭教法，並根據需要審查相關標準作業程序。
• 領導制定業務連續性計畫和復原策略。
• 制定風險管理部門的年度業務計畫。

要求：

• 工商管理、金融、會計、經濟學或伊斯蘭金融學士學位。
• 由認證誠信官 (CeIO) 認證者優先。
• 至少 15 年銀行或金融服務風險管理經驗。
• 豐富的領導經驗至關重要。

• 有競爭力的薪資待遇。

公司：政府相關金融機構。

地點：吉隆坡

主要職責：

• 審查和評估融資建議的風險分析，提供風險緩解建議。
• 評估融資結構對整體風險的影響並支持管理階層和董事會的決策。
• 監控融資組合機制並制定策略，以減少不良貸款，提供見解和建議。
• 針對出現早期預警訊號的帳戶召開觀察列表會議並提出改進建議。
• 制定信用風險評估方法並確保遵守政策。
• 監督批准後和付款後審查，確保在向當局提交之前進行準確的分析。
• 分析國內和全球市場狀況及其對融資成長的影響。
• 提供有關資產和負債管理以及流動性狀況的見解。
• 促進員工發展並維持高績效文化。
• 制定和規範操作風險政策，監控關鍵風險指標，並為風險管理委員會準備報告。
• 確保所有營運均遵守伊斯蘭教法，並根據需要審查相關標準作業程序。
• 領導制定業務連續性計畫和復原策略。
• 制定風險管理部門的年度業務計畫。

要求：

• 工商管理、金融、會計、經濟學或伊斯蘭金融學士學位。
• 由認證誠信官 (CeIO) 認證者優先。
• 至少 15 年銀行或金融服務風險管理經驗。
• 豐富的領導經驗至關重要。

• 有競爭力的薪資待遇。

Company: A Government-Linked Financial Agency.

Location: Kuala Lumpur

Key Responsibilities:

• Review and assess risk analyses on financing proposals, providing recommendations for risk mitigation.
• Evaluate the impact of financing structures on overall risk and support decision-making for management and the Board.
• Monitor and strategize financing portfolio mechanisms to reduce non-performing loans, providing insights and recommendations.
• Conduct Watchlist meetings for accounts showing early warning signs and recommend improvements.
• Develop methodologies for credit risk assessment and ensure compliance with policies.
• Oversee post-approval and post-disbursement reviews, ensuring accurate analysis before presenting to authorities.
• Analyze domestic and global market conditions and their implications for financing growth.
• Provide insights on asset and liability management and liquidity positions.
• Foster employee development and maintain a high-performance culture.
• Develop and standardize operational risk policies, monitor key risk indicators, and prepare reports for the Risk Management Committee.
• Ensure adherence to Shariah compliance in all operations and review relevant SOPs as needed.
• Lead the development of business continuity plans and recovery strategies.
• Prepare the annual business plan for the risk management division.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or Islamic Finance.
• Certification as a Certified Integrity Officer (CeIO) is preferred.
• Minimum of 15 years of experience in risk management within banking or financial services.
• Strong leadership experience is essential.

• Competitive remuneration package.

A top legal 500 law firm based in the City is seeking a Compliance Co-ordinator, paying up to £40,000 plus benefits, to join their growing team.

Initially the role will be working on a hybrid basis, 3 days in the office and 2 from home which will then change to 2 days in the office and 3 from home after probation.

The position of Compliance Co-ordinator will provide comprehensive administrative support to the Head of Compliance and Senior Compliance Advisor. as well as the rest of the firm.

Duties will include the following:

• General administrative support for the department e.g. filing, photocopying, scanning, printing, binding, post distribution, typing, receiving of phone calls
• Organising meeting and diary assistance for the Head of Compliance and Senior Compliance Advisor
• Assisting with the Lexcel Independent File Reviews and Lexcel Annual Maintenance Assisting with the firm's online training and identifying staff who have not completed their training
• Updating various Compliance registers
• Monitoring the firm's Compliance Policies and assisting with updating them
• Assisting with the firm's annual CQS re-accreditation
• Conducting AML/CDD of varying levels of complexity across a range of sectors, practices, and jurisdictions on all new and appropriate existing client instructions in a timely and efficient manner
• Anti-Money Laundering - assisting with implementing and conducting Know Your Customer (KYC) process
• Performing due diligence checks on new and existing counter-parties to identify risks and ensure compliance with applicable laws and regulations
• Assisting members of the team with research projects and day-to-day compliance with AML regulatory matters as they arise
• Administering ongoing monitoring, enhanced due diligence and sanction regime procedures.
• Participate in internal audits and compliance reviews.
• Any other duties as may be requested from time to time by the Head of Compliance or the Senior Compliance Advisor

The ideal candidate will come from a compliance background and have ideally worked within a law firm or within a similar industry. You will understand the structure of law firms, working closely with partners and Solicitors, as well as audit and accreditations processes. The knowledge of Lexcel and use Partner for Microsoft would be advantageous.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Your new company
Media company / Entertainment industry
Your new role
QA Engineer
What you'll need to succeed

• Proficient in programming languages such as Python, Java and C#
• Experience in Automation Testing: Selenium, JUnit, Test NG
• Prior experience in the media industry would be beneficial.
• Experience with front end testing on websites

What you'll get in return
An opportunity to work for a media company in London
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At the full performance level, major duties include:

• Directs and/or participates in nationwide or regional internal control reviews of Washington, Regional, and Field Territories, identifying efficient and effective business practices and identifying areas where operations are weak and improvements are required. 
• Designs, develops, and implements visitation guidelines to insure a thorough, consistent, impartial, and accurate review of operations and report of review findings.
• Conducts program compliance and performance reviews, management control reviews, and evaluations of the Division’s operations.  Conducts interviews, gathers facts and other data, reviews a wide variety of records and reports, analyzes data, and develops conclusions and recommendations that are supported by data, documentation and facts. 
• Prepares and presents reports, briefings, and summaries to the Assistant Director, Internal Control and Review Section, and senior-level management officials within and outside the Division on the findings, trends, and observations developed from all internal control review activities conducted of the Division’s operations.
• Serves as RMS’s liaison, and coordinates on audits, reviews, surveys, evaluations, and information requests from the Office of Risk Management & Internal Control, Office of Inspector General, and the Government Accountability Office.  Assists in developing responses to proposed recommendations.

This position is with the Office of Inspector General, Special Investigations and Reviews, headquarters in Washington, District of Columbia,with an office in Herndon, Virigina. SIR is a national program responsible for investigating high-profile, often sensitive and complex, misconduct and mismanagement allegations involving senior-level Department of the Interior employees. As an Attorney Advisor with SIR, the Incumbent will serve as team member of OIG Attorneys and Investigators, advising on substantive legal and other matters encountered in the investigation process, including developing investigative plans, engaging in discovery, and presenting potential criminal violations to U.S. Attorneys, and conducting thorough reviews and providing substantive feedback on all SIR reports of investigation and reviews. Specific duties will include but not be limited to:

Major duties include:

• Conducts investigations of potential violations of criminal, civil, or administrative statutes, regulations, rules, or policies, including developing investigative plans, preparing for and conducting interviews of witnesses and subjects, and reviewing emails and other documentary evidence;
• Prepares legal documents and other materials in connection with ongoing investigations, including subpoenas and document requests, analytical memoranda, and reports of interviews;
• Conducts legal research and provides legal guidance on the scope and conduct of investigations; advises SIR management and OIG leadership on substantive legal matters encountered during investigations, including determining legal precedent applicable to investigations, applying criminal, civil, and administrative laws to specific fact patterns, and assessing the sufficiency of evidence following investigative activities;
• Drafts reports of investigations or other analytical written products that present complex fact patterns, explain governing laws, rules, and policies, and analyze evidence gathered in an investigation to support findings.

B2B Marketing Executive (Partnerships)
London, QA Higher Education
Hybrid working, Fulltime & Permanent Opportunity

About our role: As Marketing Executive, you will be working closely with our Partnerships Manager to deliver campaigns to support QA Higher Education in growing its university partnership community. This role is key to supporting our growth ambitions.
You'll be experienced in managing online and offline engagement campaigns and producing copy to support these.
You'll have a varied workload, from writing B2B content and collateral, to managing QA Higher Education's webinars, exhibitions and sponsorships at several sector events throughout the year. Ownership over B2B events will mean a little travel - mostly within the UK but may occasionally take you overseas.

Here's a flavour of what's involved: (training provided, click the link to read the full JD)
Support the delivery of collateral to facilitate conversations with key sector audiences - this may include flyers, brochures, pitch decks, bid support and case studies.
Brief in any external agencies or internal stakeholders as appropriate ensuring work is delivered on time and within budget.
Manage and execute on all requirements to run a successful exhibit, sponsorship or webinar.
This may include:
Working closely with Designers to create exhibit backdrops and banners.
Managing exhibit set-up and tear down
Project managing stakeholders like internal subject matter experts to curate content to support event sessions.
Support campaign reporting on key metrics as agreed.

Bring your experience:
B2B marketing experience desirable
Demonstrable experience of copy writing for marketing assets (online and offline)
Experience managing events-based marketing campaigns (e.g. webinars, conference exhibits or receptions)
Experience using an email marketing platform would be highly advantageous but not required
A little more about us:QAHE is a private UK higher education provider working in partnership with UK universities to recruit to and deliver a range of programmes from foundation level to undergraduate and postgraduate degrees. We currently teach over 17,000 students from all over the world.

Equal Opportunities At QA Higher Education, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
We look forward to hearing from you!  
 
#events
#studentsuccess
#studentexperience
#highereducation
#LifeAtQA
#London
#marketing
#campaigns
#copywriting

The Quality Assurance Specialist (Recorded Products) serves as an authority on the artistic. technical, and human factor elements required for controlled production of spoken word recordings, formulates and maintains quality control objectives for the various contracts with recording studios and multistate centers to insure continuous production of digital recorded books and magazines for the National Library Service.

This position requires elevated IT access to systems to perform the work of the position. This position requires a Public Trust background investigation at the Moderate risk level. Audits master digital recordings. for adherence to NLS standards and specifications. Certifies the quality acceptability of all audio material produced for the NLS program.

The incumbent performs electronic inspection and aural review of each narrated tape to assure sound quality. effective interpretation of the text, correct pronunciation and vocal presentation: prepares written critiques on the results of each inspection. Provides guidance and coordinates contractor and multistate center personnel related to the development of quality assurance programs and procedures, establishes programs to evaluate the precision and accuracy of Incoming materials; develops and initiates methods and procedures for inspection, testing, and evaluation of contractor recording facilities and equipment and prospective narrators. As a staff specialist, develops, organizes. administers. evaluates, and coordinates a comprehensive computer software quality assurance program or programs for the assigned quality assurance area.

Applies electronic data processing techniques and equipment to tabulate and analyze quality assurance statistics. related to reliability of each source of narrated material. Develops, organizes, administers, evaluates, and coordinates a comprehensive materials and processes quality assurance program or programs for the assigned quality assurance area. Develops, organizes, administers, evaluates, and coordinates a comprehensive electronics quality assurance program for the assigned quality assurance area.

Reviews contractor's quality control plan, technical procedures. and practices to assure adequacy. Negotiates and coordinates issues pertaining to the electronics quality assurance program area. Prepares administrative reports, studies for appropriate personnel and documents related to work assignments or developmental activities conducted under broad supervisory guidance. Compiles and writes correspondence, manuals, specifications, instructive materials and articles for various publications relating to quality assurance of audio and digital materials.

FTC (3 Months) Credit Control- Goole, East Yorkshire

Search Consultancy is supporting a global company in recruiting an experienced Credit Controller for a 3-month fixed-term contract at their office in Goole.

This is an excellent opportunity for a self motivated and reliable candidate seeking a new challenge and eager to support their finance team.

The role involves chasing payments, controlling accounts, handling queries and coming up with solutions as well as collecting overdue invoices, reporting and reducing bad reports. You will also be making sure records are kept up to date and using financial software systems.

To be considered for this role, you should ideally have at least 1 years of experience in credit control. You will also have strong communication skills, good team player, excellent organisation skills as well as being capable of working under pressure. You also will be proficient in Microsoft Office applications and experienced in systems like SAP.

The role offers a competitive salary and is full time working in the office: 9:00 am-5:00 pm, Monday to Friday. In addition there are some great benefits.

If you are seeking this new opportunity and keen to get into a new role in finance, then this role could be the perfect fit for you, please apply today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Being a Customer Experience Strategist makes you a valuable member of the Office of Innovation. You will oversee the planning, coordination, development, and completion of complex and varied projects to extract, transform, and load data into relational and non-relational data stores. Typical assignments include:

• Incorporates modern techniques and methods to present information and material to target audiences.
• Develops mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develop insights to inform decision-making, identify and scope problems; and embark on new research areas worth exploring through innovative methods.
• Demonstrated the ability to effectively outline and identify business workflows and requirements.
• Work with stakeholders across organizations, functions, and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.
• Defines the overall goals and objectives of the user experience function or specific issues by meeting with OIG leadership.
• Provides input and recommendations to the development or changes on human centered design information for technical and operational feasibility and adherence with project objectives.
• Recommends actions on projects or broad, agency-wide strategic initiatives.
• Establishes a system to review, control and report on user experience development status.
• Designs and undertakes complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds.
• Defines the overall goals and objectives of the customer experience function or specific issues by meeting with stakeholders.
• Works with customers to evaluate their mission requirements, identify the target audience, and define objectives/goals of the requested project, business flow or requirements where these may not have been identified.
• Documents, package and present findings, insights and recommendations via reports, presentations and/or other outputs as needed. Make research findings relevant and impactful for design and action through a variety of formats such as insights, stories, videos, experiences, and exhibits.
• Prepares reports summarizing proposed long- and short- term organizational customer experience goals.
• Communicates ideas, research, concepts, methods, analyses, evaluations, and makes recommendations in a logical and convincing manner.
• Facilitates regular discussions with customers to gather requirements, assess user experiences, and plan future work.
• Actively participates and plans meetings with customers focused on identifying workflows, requirements, problems and resolving issues.