Total 2,285 Quality Assurance / Control job vacancies in Hicom-glenmarie Industrial Park

Responsibilities:

You will be part of the team to gather intelligence and perform fact-finding investigations to support early detection and intervention of potential misconduct or market abuse issues by distribution representatives. In the investigative role, the officer will review and investigate independently allegations of reported misconduct and through proactive monitoring.

• Conduct assigned investigations and ensure that conclusions are based on a complete understanding of the issues, circumstances and risk
• Prepare investigation reports
• Prepare management reports related to investigation findings
• Perform checks on adverse records and other related issues for business units
• Analyze types and modes of agency unethical practices and market misconducts
• Identify trend analysis on key risk indicators to identify emerging risk of misconduct or new initiatives
• Leverage findings from various data sources to identify areas of concern requiring further investigation, and to identify clusters of issues or risks
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Requirements:

• Degree holder in any discipline
• 1-3 years of compliance / investigation / sales experience in Financial Services or Insurance Industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an added advantage
• Proficient in MS Office (Word, Excel and PowerPoint)
• Meticulous, systematic, able to work well independently and as a team in a fast-paced environment
• Strong analytical and problem-solving skills
• High level of integrity and accountability of work
• Take initiative to improve current state of work and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Reporting to the Risk and Compliance Manager, the incumbent is required to provide support for Risk and Compliance team day-to-day operations. This includes interacting with various departments to provide guidance on compliance matters and implement/evaluate the efficiency of controls, identify risks or non-conformity issues from the regulator, Monetary of Singapore (MAS).

Responsibilities:

• Stay abreast of regulatory guidelines and Group requirements. Provides regulatory advice to business as required.
• Assist with group compliance monitoring assessment, audit, and annual gap analysis exercise.
• Complete the group Annual Risk & Control Assessment.
• Perform due diligence, AML, and sanction screening checks prior to onboarding new partners and continuous due diligence review for existing partners.
• Fulfill MAS requirement such as keep track of and prepare annual staff declarations, CPD hours and roll out annual compliance training etc.
• Provide 2nd level monitoring and management of compliance on internal policies and procedures, and information security.
• Identify inadequacies and weakness in systems and controls of compliance and Company’s functions and suggest improvements.
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time.

Requirements:

• Diploma in law, business, or related field.
• About 3-5 years of relevant compliance experience in a financial institution (preferably insurance).
• Professional certification such as ICA Diploma in Compliance would be advantageous.
• An analytical mind and good business sense, able to grasp the complexities of business nuances and balancing that with a keen sense of applicable regulations.
• Possess good communication and writing skills.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

The incumbent will be responsible for providing medical advice in terms of claims insurance adjudication, supported by the reinsurers’ Chief Medical Officer where appropriate, and to make decisions and recommendations on complex medical claims/high value claims (including Controlled Claims referred by Partners), within the delegated authority given.

Furthermore, to support product development and design for existing and new Insurance Clients, in particular with regards to Policy Wording and Claims Practices including the delivery of operational processes and claims related training.

Responsibilities

1. Medical Advice, Controlled Claims and Claims decisions

• Ensuring that all Controlled Claims are duly authorised in accordance with Reinsurer contractual arrangements and that the required reporting is in place
• Preparation of Controlled Claims reporting
• Handle claims cost management within the organisation by ensuring high standard of claims assessment

2. Claims Audits

• Manage Claims Audits in accordance with the Annual Audit Schedule
• Deliver Audit Reports to Clients and the business in accordance with company's standards
• Audits performed in accordance with the Claims Audit Policy
• Liaison and follow-up on Claims audit findings and implementation with auditees

3. Contribute and support all Partnership activity relating to claims acitivity such as:

• Policy Wording design and interpretation
• Training claims processes
• Processes for the management of claims and controlled claims
• Input in Policy Wording Forum

4. Fraud, Waste and Abuse

• Identify and evaluate potentially fradulent claims and claims wastages and abuses and taking appropriate action to reactify the anomalies

5. Provide or assist in presention and training to internal and external stakeholders

• Best practices on claims processing and guidelines
• Claims case studies sharing
• Claims-related medical topics sharing

Requirements

• Strong knowledge of healthcare and insurance markets
• Experience with health insurance claims handling
• Possess the drive and determination to set, meet and improve upon the highest standards of performance.
• Able to work co-operatively and collaboratively with others to achieve business goals
• Understand the customers’ needs to deliver quality work in an efficient and efficient manner.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is part of the Investment team which is responsible for helping PACS achieve its objective of delivering sustainable performances to our policyholders and shareholders. As Portfolio Monitoring and Analytics, the role will be supporting the Lead of Investment Management to assess and review portfolio performances and risk drivers of Prudential Singapore’s investments.

Job Description

• Ensure all portfolio risks in alpha activities are identified, measured and monitored throughout the PACS investment value chain
• Develop and implement performance, exposure and risk analytics / reports / dashboard to understand portfolio drivers and ensure appropriate risk taking
• Highlight risk issues and participate in discussion with the team, senior management and governance committees
• Develop independent assessment on the portfolio risk-reward trade-offs and propose adjustments in portfolio risk positioning to maximize alpha generation
• Be part of the capital allocation and portfolio implementation process through providing assessment in the review on performance and risk drivers of PACS investments
• Support Head of Investment and Lead of Investment Management in achieving efficient risk taking at the SAA/ALM and portfolio level
• Provide order management / portfolio management support including order preparation, transaction reporting and portfolio monitoring, timely execution and accurate reporting

Who are we looking for

Competencies & Personality Traits

• Basic understanding of portfolio management, risk analytics, quantitative skills and with experience working with at least two or more portfolio tools such as Aladdin, Factset, Bloomberg, Refinitiv, Morningstar etc
• Working proficiency with data visualization tools such as PowerBI, Tableau etc
• Familiarity to Excel VBA, R, SQL and other coding skills are highly preferred
• Collaborative, Innovative, Trustworthy and Reliable
• Meticulous and structured with excellent communication skills
• Positive work attitude, high energy individual with drive and initiative
• Ability to work in fast-pace environment and having the ability to multi-task
• Self-motivated individual and genuine interest in solving problems
• Desire to constantly learn and upgrade your knowledge base and skillset

Work Experience

• At least 3 - 5 years of experience in asset management industry with focus on performance and risk management. Knowledge in fund manager review will be an advantage
• Knowledge in passive and factor investing as well as issues and developments affecting the insurance industry

Qualification

• Bachelor degree in relevant field of Finance or Accounting

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

• Day to day AML-related issues including reviewing and handling sanctions or transaction monitoring investigations and assisting with overseeing monitoring of AML matters as set out in local regulations and HO policies
• Assisting in reviewing and keeping dept desk procedures and guides up to date
• Conducting AML reviews and advising on AML requirements (but excluding legal advice)
• On the job training of new joiners
• monitoring and supervising the AML framework of assigned APAC offices including working with AMLOs to understand the AML laws, policies and practices of the APAC office, keeping up to date with international developments in AML as well as changes to HO policies and recommend and monitor changes to the office’s policies, providing advice to AMLOs on AML matters (other than legal matters) and reviewing AML Procedure Manuals for assigned APAC offices
• Preparation of monthly reports and using data to analyse risk trends
• Other tasks assigned by team lead or dept head

Requirements :

• Degree or Diploma
• At least 2 years AML experience in banking/FI is preferred
• Must have an eye for detail and an analytical mind and willing to be hands on
• Understanding of MAS 626 and AML requirements
• Willing to be hands-on, team oriented and able to work under pressure
• Meticulous, with an eye for details
• Good communication skills (verbal and written)

Responsibilities:

The person will conduct agency reviews and trend analysis to identify potential gaps and areas for
improvement, and implement enhanced framework for the distribution reps so that they can conduct proper sales advisory processes for their policyholders and provide them with quality advice and suitable recommendations.

• Provide support for day-to-day operations by assisting in the team’s functions
• Conduct training for representatives on the sales advisory process and point-of-sales system
• Assist in monitoring competency standards required of supervisors and representatives to
  ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company
  approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks
• Address all queries and concerns from various internal and external stakeholders
• Assist in the execution of special projects / initiatives
• Updating of SOPs and internal guidelines when required
• Perform other work as required to meet business needs
• Takes accountability in considering business and regulatory compliance risks and takes
  appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and
  technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Degree holder in any discipline
• 1-3 years of compliance / investigation / sales experience in Financial Services or Insurance Industry would be an added advantage
• CMFAS qualification (M5, M9, M9A and HI) would be an added advantage
• Proficient in MS Office (Word, Excel and PowerPoint)
• Meticulous, systematic, able to work well independently and as a team in a fast-paced environment
• Strong analytical and problem-solving skills
• High level of integrity and accountability of work
• Take initiative to improve current state of work and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Conduct risk assessments to identify potential compliance issues in chatbot development and deployment.
• Collaborate with the development team to ensure chatbot features adhere to regulatory and ethical guidelines.
• Review and monitor chatbot operations for adherence to company policies and industry standards.
• Analyze AI and machine learning models used in chatbot systems to identify potential risks and biases.
• Develop and implement risk mitigation strategies and compliance protocols for chatbot projects.
• Prepare compliance reports and maintain documentation to support audit and regulatory requirements.
• Provide training and guidance to team members on risk and compliance best practices.
• Stay up-to-date with emerging regulations and trends in AI, machine learning, and chatbot technologies.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Risk Management, or a related field.
• Equivalent experience may be considered.
• Strong understanding of AI, machine learning, and chatbot technologies.
• Proficiency in computer programming languages (e.g., Python, Java, or similar).
• Experience in risk assessment, compliance management, or a related field.
• Familiarity with industry regulations and standards related to AI and chatbot deployment.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Strong communication skills for documentation and reporting.

Salary range : S$5,000.00 to S$8,000.00

Interested applicants please send your resume to Teresa_chan@persolkelly.com

We regret that only short-listed candidates will be notified.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E EA Reg. No. R1107631

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at dataprotection@persolkelly.com. Please feel free to contact us if you have any queries.

Meta is looking for an analytical thinker with experience in policy, law, human rights, government, business, or risk management for our Content Policy team in APAC. The team’s mission is to create and communicate rules for how our products may be used by people on Meta and its family of applications. This person will be responsible for regulatory compliance policy development, with a focus on APAC (including India).

Candidates must be able to apply complex, evolving frameworks to new and developing regulatory compliance issues and make difficult decisions under pressure. You will provide policy counsel to local public policy teams and leadership working to address regulatory takedown challenges.

You will be responsible for helping develop and refine our regulatory compliance policies, and managing escalations from those policies -- including by coordinating cross-functional responses to content decisions that take into consideration local regulatory compliance and international human rights obligations, product, operational considerations, and weigh up risk in order to provide effective policy advice to leadership.

Candidates must be able to work at pace to make difficult decisions under pressure, use critical thinking skills, have strong written communications, and demonstrate strong leadership and collaborative skills to organize and build relationships with teams across the company.

You should be passionate about the services we provide and the people that we serve.

Responsibilities

• Help develop and refine principles and policies related to regulatory compliance with takedown requests. Special focus on compliance policies and regulatory escalations from the APAC region, including operations and product advocacy.
• Manage regulatory escalations relating to freedom of expression.
• Build relationships with and understand the perspectives of partners on internal teams, such as Public Policy, Human Rights Policy, Organic Content Policy, Communications, Trust & Safety and Legal.
• Act as an APAC escalation point of contact and manage internal communications for policy issues, including on-call rotations in timezone, with potential irregular hours.
• Produce and present internal communications for senior leadership to inform them of ongoing situations, and provide recommendations and decision support.
• Help articulate policy philosophy, launches, and changes to relevant parties, including management, operations, and other internal and external stakeholders.
• Work with Meta's Public Policy team, as well as external stakeholders, to monitor the global environment for issues that affect content policy.

Minimum Qualifications

• Experience working in tech policy, law, human rights, government, or risk management with an emphasis on platforms and technology
• Experience with Internet/social media content issues
• Demonstrates analytical-thinking and problem-solving skills and project management experience
• Experience working cross-functionally and consensus-building
• Understanding of Meta's products and principles
• Flexibility to work outside of standard hours, during cases of escalations or critical operations.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

As an intern for the Assurance, your responsibilities include:

• Working as part of an audit team to complete, or assist in the completion of audit tasks which includes financial and statutory audits of companies
• Assist the team to perform analytical review of audit documents
• Assist the team with the preparation of supporting documents to support the opinion in the financial statements
• Assist the team with vouching of audit documents
• Assist the team to preform statutory reviews
• Assist the team to perform administrative works such as referencing, casting, indexing, etc.

Requirments:

• Training will be provided
• You must be a Singaporean or SPR, and able to commit for at least 3 months

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage?

Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

Video Infrastructure is one of the world's leading video platforms that provides media storage, delivery, transcoding, and streaming services. We are building the next generation video processing platform and the largest live streaming network, which provides excellent experiences for billions of users around the world. Popular video products of TikTok and its affiliates are all empowered by our cutting-edge cloud technologies. Working in this team, you will have the opportunity to tackle challenges of large-scale networks all over the world, while leveraging your expertise in coding, algorithms, complexity analysis, and large-scale system design.

Responsibilities

1. Track, analyse and conduct troubleshooting via online and offline channels. Come up with optimization strategies and tactics.

2. Actively participate in planning and building our Quality System (QS).

3. Communicate with users to identify needs and expectations. Collaborate with product management, R&D and service teams to meet customer requirements.

4. Ensure standardization of service quality by providing supporting data.

5. Take holistic approach to optimize established technical support mechanism as well as our QS.

Qualifications

Minimum Qualifications:

1. Bachelor’s degree in Computer Science or equivalent.

2. Able to work in fast-pace environment and embrace constant changes and challenges.

3. Good knowledge of networking fundamentals and protocols (eg. TCP/IP, HTTP/HTTPS, etc.).

Preferred Qualifications:

1. Strong experience in troubleshooting with critical problem-solving skills.

2. Demonstrates strong interpersonal skills and communicate with all levels within the organization.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

· Provides secretarial and administrative support e.g. calendar management, travel scheduling/arrangements, processing of expense claims and carrying out any ad hoc tasks if needed.

· Responsible for other administration works: taking notes/minutes at meetings; devising and maintaining office systems, including data management, filing, arranging travel and accommodation, support in tracking spend

· Plans and schedules meetings, conference calls, high profile offsite or in-house conferences involving key executives of the BUs. Coordinates logistics for these meetings and conferences with minimum supervision.

· Gathers and compiles data required for presentation materials.

· Acts independently in referring matters to other executives for appropriate actions.

· Coordinates with other secretaries of the functional heads of the BUs on administrative and functional details.

· Prepares annual forecast and budget submission.

· Reading and reviewing incoming emails, corresponding on behalf of the manager as necessary and within his/her scope of jobs; screening phone calls, enquiries and requests, handle as appropriate.

· Managing, organizing, and maintaining agenda, meetings, appointments; ensuring that his/her manager is well prepared for meetings;

· Tracking/monitoring priorities of the manager. Under direction from the manager, delegating work to others in the manager's absence.

· Support other team members when applicable in administrative support

· Ad hoc projects follow up

Operations Compliance Lead

Job Requirement:

1. 10-12 year working experience in system operations compliance and management areas.
2. Has experience being audited or familiar with any standards (e.g. ISO, ITSM)
3. Cloud certified
4. Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques
5. Experience in managing a team in project implementation or support
6. Certification in IT operation management is preferred
7. Possess prior hands-on experience with technologies such as Informatica, .NET & MS-SQL database, Oracle, BI tool (OBIEE or Tableau) & any messaging technologies
8. Exposure to hospital information / clinical systems is an added advantage.

Role and Responsibilities:

• Understand the operational process from systems administrations to application management and support. Will plan and provide guidance on ensuring that all project, migrations, and support processes are align and compliance with organizations operation and security policy.
• Focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership while aligning with organizations policy.
• Will represent the operation team in the management for any audit, compliance or governance forum.

Govern IT processes and policies

• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems.
• Align system administration with overall strategic IT service direction and business needs.
• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives.
• Anticipate internal and/or external business challenges and/or regulatory issue.
• Develop policies, procedures, and controls to ensure system security and compliance.
• Lead the team during audit and/or compliance investigation to ensure all processes are able to meet company policies and governance.
• Be aware of any new policy, governance or guidance required from the organization or government.

Optimise Systems Performance and Continuous Improvement

• Recommend process, product or service improvements, resource optimisation and cost savings initiatives.
• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement
• Optimise / Automate processes to achieve higher efficiency and more sustainable operations
• Evaluate current processes and update for any changes or new direction from the organization

Manage Teams

• Oversee team management including budgets, forecasting, work allocations and staffing
• Develop staff through ongoing coaching, mentoring and career discussions
• Define common goals, direction and accountability among staff
• Drive effective performance management practices within department in accordance with company policies and procedures.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Responsibilities:

• Perform audit procedures during the audit fieldwork.
• Identify risk matters to the business.
• Schedule, plan and complete risk-based internal audits.
• Perform analytical review procedures and other substantive audit procedures for clients both based locally and overseas in various industries.
• Report and present findings, making recommendations for solutions and improvements to policies and procedures for company's clients.
• Establish good working relationships with clients and engagement team members.
• Lead, manage and develop the team of junior auditors.
• Handle any other job tasks assigned from time to time.

Requirements:

• Degree or professional accounting qualifications recognised by ISCA.
• Minimum 3 years relevant working experience for position of Audit Senior.
• Proficient in computer skills & Ms Office.
• Team player with strong analytical, follow-up skills and time management skills.
• Good communication and interpersonal skills.
• Ability to work within tight timeline and in a fast-paced environment.

Ingenia Consultants Pte. Ltd. is a leading provider of compliance and internal audit services to small and medium-sized financial institutions, including fintech companies. We provide superior-quality and innovative services to facilitate compliance, regulatory and operational risk management to enable financial institutions, regardless of their size, to provide outstanding services to their clients.

As an Associate Manager within the compliance function, you are expected to play a supporting role and be trained to independently manage compliance for our clients as part of our team.

You will be responsible for managing the compliance of several small financial institutions, including customer due diligence, regulatory reporting and advice on regulations, as well as the management of Ingenia’s relationship with these financial institutions.

While you will be responsible for managing your customers and/or assignments, you will, on occasion, collaborate with our associates and managers. Our managers will provide support and guidance as and when required to train you up to independently handle assignments or any challenges.

Your values: We are working as a team and strive to constantly improve. You need to be open-minded to learn, frank to facilitate our constant enhancement, and diligent to provide best services to our clients.

Your abilities: You must be diligent in the execution of your compliance tasks to ensure compliance with regulations, but also to maintain proper records of your services. You must have the resolve to withstand pressure and enforce compliance yet apply a broader perspective to provide practical and commercially viable solutions to customers and be open-minded to incorporate new trends in the financial sector.

Job Requirements:

- Minimum 5 years of relevant experience in regulatory compliance and/or licencing within financial institutions or compliance consulting firms

- Good understanding of compliance requirements under financial regulations, such as the Securities and Futures Act and/or the Financial Advisers Act and their subsidiary regulations, and MAS Notices and Guidelines for Capital Markets Intermediaries

- Knowledge and understanding of the financial services industry, with a particular focus on Capital Markets Services

- Bachelor’s degree in Accountancy, Finance, Banking, Business or Law

- Accounting knowledge would be an advantage, in particular, for the purpose of reviewing or completing the MAS quarterly returns

- Professional qualifications such as ICA or ACAMS would be an advantage

- Collaboration and work with English-speaking clients, preparing records and communication with the regulator; therefore, good command of and fluency in English is essential

- Able to collaborate and work with Chinese-speaking clients; hence, fluency in spoken Mandarin is preferred

Responsibilities

• Manage daily collection operations to maximize productivity and achieve targets.
• Handle credit control tasks, including payment processing and cancellations.
• Work on recovering non-performing loans (NPLs) by creating and executing repayment strategies.
• Assign call leads and monitor team attendance and performance.
• Handle and resolve team and customer complaints, ensuring proper documentation.
• Review teams promises-to-pay (PTP) commitments according to guidelines.
• Conduct monthly performance reviews and call monitoring for quality assurance.
• Improve collection strategies and processes with management input.
• Oversee account assignments for pre-charge-off actions and agency follow-ups.
• Track collections targets and escalate any shortfalls or issues to supervisors.
• Monitor delinquency trends, providing feedback and insights to management.
• Improve processes for credit control and collections.
• Ensure compliance with industry guidelines and regulations in all collection activities.

Requirements:

• Possess at least Diploma in Banking/ Business Management or Finance or Equivalent
• At least 5 years of relevant working experience in a Bank or Financial Institution
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4W65577