Total 28 fb tourism hospitality job vacancies in Others category in city of london london sw11 8bj

Job Location - Courtyard By Marriott London City Airport

Job Description

Job Title: GSR Team Leader

Reports To: Front Office Manager

Indirectly Reports To: Operations Manager

Job Scope

Assist in the management all aspects of the Front Office (for example guest registration, concierge/ porter services, business centre, telephone services and guest reservations) to deliver a guest experience that is unique and brings the brand to life.

PASSIONATE - The energy that drives everything from the service philosophy to the commitment to delivering the best stay for guests

FORWARD - Always looking ahead to account for the needs of next-gen travellers. This includes spaces, amenities and technology.

ENGAGING -Welcoming guests in an inviting environment that allows for collaboration and exploring curiosity without pretence.

At Cycas Hospitality we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Key Relationships


Hotel Senior Management Team
Heads of Department
Brand Team
Key internal and external stakeholders
Cycas Hospitality Team
Competitors


Key Job Responsibilities

Revenue:


Oversee night audit function and preparation of daily financial reports
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Display a pro-active and consistent approach to stock control, cost control and cash control
Be actively involved in executing revenue strategies and sales initiative by being an integral part of the rooms division team


Cycadettes:


Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance



Educate and train team members in compliance with national and local laws and safety regulations
Ensure staff are properly trained and has the tools and equipment to carry out job duties
Ensure staff are properly trained on systems, security and cash handling procedures and service and quality standards
Ensure the Front of House team are developed to provide a hospitable service in line with brand standards
Ensure the Front of House team are aware of hotel availability and take every opportunity to maximise room sales
Develop the Front of House team to anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments
Display a pro-active and innovative approach to skills development and standards enhancement within the Front of House team
Actively develop your team’s awareness of revenue capture and resolving positing errors and guest queries relating to charges, in order to protect revenues


Guest Experience:


Ensure Front Office staff provides guests with prompt service, professional attention and personal recognition
Ensure guests are greeted upon arrival ad make time to interact effectively with guests
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the Front of House and public areas and take immediate actions to correct any deficiencies
Ensure communication procedures are effective and efficient on a day-to-day basis so that service standards are not compromised


Responsible Business:


Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on telephone procedures and serve as a central communications point during emergency/crisis situations
Actively develop positive and effective communication between the Reception, Maintenance and the Housekeeping Team
To have a full understanding of all systems and programmes e.g. Marsha, Opera etc
Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible



Develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the Front Office Manager for the enhancement of customer expectation
Perform other duties as assigned


Accountable for:

Self-Management

Customer Service

Health Safety & Security

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests is required by all employees.

We are looking for a Hostess to join our team and be the first point of contact for our guests. A Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress’s name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area

The Bull & The Hide is located near London's Liverpool Street station, The Bull is a vibrant, traditional-style pub known for its extensive selection of beers, ales, and wines. We're also proud to offer 10 delightful boutique rooms and suites for guests. If you have a passion for hospitality and a warm welcome, we're looking for dedicated individuals to join our team.

We can offer you:


Up to £12.00 plus TRONC
35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
Access to Wage Stream to help you with those unexpected nasty bills
A great refer a friend scheme
Flexible hours to suit you and your work/life balance
Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)


We're looking for our waiting team to:


Put our guests first
Bring your best self to work
Get to know are guests, who they are and what they like
Be responsible and follow the pub’s processes to stay safe and enjoy your work


In this role we need a waiter / waitress with:


A friendly face to welcome our guests
High standards and attention to detail
An enjoyment of making people happy
Own transport to get to and from work


We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, hope@balfourhospitality.com with any requests.

Overlooking the iconic Smithfield Market in the City of London, Balfour St Bart's is where Balfour Winery's London adventure begins. As a popular bar, restaurant, and celebrated wedding venue, we take pride in offering outstanding food and an impressive range of craft beers, ales, signature cocktails, and, of course, English wine. If you're dedicated to excellence, we'd love to welcome you to our team.

We can offer you:


Up to £12.00 plus TRONC
35% discount on all drinks, food and accommodation across every Balfour site and Balfour Winery
Access to Wage Stream to help you with those unexpected nasty bills
A great refer a friend scheme
Flexible hours to suit you and your work/life balance
Accredited members of “Wellbeing Promise”, meaning we are an employer who really does care! (www.wellbeingpromise.co.uk)


We're looking for our waiting team to:


Put our guests first
Bring your best self to work
Get to know are guests, who they are and what they like
Be responsible and follow the pub’s processes to stay safe and enjoy your work


In this role we need a waiter / waitress with:


A friendly face to welcome our guests
High standards and attention to detail
An enjoyment of making people happy
Own transport to get to and from work


We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, hope@balfourhospitality.com with any requests.

Night Porter - Four Points by Sheraton, Edinburgh Haymarket.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that is all about catering to our business and independent traveller audience. Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:


To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests.
Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls
Action early morning calls at the time specified and to the standards laid down
The preparation of Room Service orders and service to the rooms when required
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
To have a thorough knowledge of and adherence to the law with regards to the following company regulations
Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position


WHAT YOU SHOULD BRING:


Available to work between the hours of 11pm and 7am (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multitask
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services


WHAT WE OFFER:


Great team spirit according to our slogan ‘It’s not over until we get a smile’.
40 hour/week
EXCELLENT COMPANY BENEFITS:
Competitive salary and package
Exclusive employee discounted rate to Marriott and Cycas hotels (e.g.-book a lavish £70/night stay in the Maldives or a fancy £65/night stay in Paris!)
Continuous paid training and development opportunities
Free healthcare plan, paid for by Cycas (with options to upgrade)


Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Located in the heart of central London, The Lincoln Suites is an aparthotel overlooking London’s famous Kingsway. Superbly located a stone’s throw from Covent Garden and Soho.

We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile, and training and developing talent to create genuine and caring teams who come to work to have fun.

Salary: £28,392.00 + Healthcare Plan + Benefits

How will you shine!

If you love delivering Customer Service, are Passionate about being part of a team with Spirit and Personality and believe there is no second best when driving key profit in a hotel that breaks the mould of a traditional full-service operation, then please read on as you’re somebody we want within our Lincoln Suites team.

Lincoln Suites offers guests a unique experience from traditional hotels. With us you will find somewhere that feels like a home. All our rooms are Suites with more living and working space than you would find in a conventional hotel guest room. Reporting to the Guest Services Manager.

The Front of House team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through, and you will be confident to answer any questions and happy to offer information about hotel services, facilities, and the local area. You will go that extra mile to make their stay that even more special. Your ultimate role is to make sure all our guests leave us happy.

What will you be doing?

About The Role


Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises to maximise hotel sales.
To ensure that you are aware of hotel availability and take every opportunity to maximise room sales. Increase room revenue by supervising effectiveness of room category upselling.
To anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates compliments.
Ensure that all charges are correctly posted to the guest’s bills following the standard procedures.
Deal with cash, cheque, and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
Carry out security checks at regular intervals with special emphasis on security, fire and safety.
Check hotel guests in and out and assist with luggage when required.
To operate the hotel switchboard and deal with all internal and external calls, according to procedure.
Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
Actioning of early morning calls at the time specified and to the standards laid down.
Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary.
To complete all relevant training as and when required.
To show willingness to take on additional responsibilities when necessary.
To have a thorough knowledge of and adherence to the law with regards to the following company regulations:

Fire regulatins and night time evacuation procedures
Health and Safety regulatins
First aid prcedures




What are we looking for?

About You


The ability to work unsupervised and strong communication skills are key for this role.
You have previous experience within a similar role within a hotel environment.
You are always striving to deliver a great service for our guests
You are proactive and can complete tasks efficiently and follow up where necessary.
You are passionate about hospitality and standards.
You have a keen eye for details.
You posses excellent organisational skills.
You remain calm whilst working under pressure.
You have previous experience with MEWS and Opera PMS preferred but not essential..




Great Company Benefits and Excellent Culture:


Competitive Salary £28,392.00 per annum
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
Great workplace atmosphere !




We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a SMILE!

***Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award winning hotels throughout Europe***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

As Guest Relations Manager will have:


Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
Maintain customer service/satisfaction standards, handle customer service issues.
Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
Motivate and drive the team to ensure quality standards are exceeded
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supervise continuous front office operation, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.


Essential Skills needed:


A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together
Excellent communicator at all levels and have good commercial awareness
Ability to work on own initiative and to tight timescales when necessary
Be flexible in their approach and have a positive attitude


What do we offer:

Our Guest Relations Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Guest Relations Manager and join our team!

As the Housekeeping Supervisor you will take the ownership of our 102 rooms at Hotel Indigo and 85 suites at Staybridge Suites.

You will work alongside the Housekeeping Manager to ensure smooth operations of the department.

Your duties will include:


Supervise and lead a large team of Room Attendants
Organise and delegate duties to the team
Inspect rooms, enhance your attention to detail to ensure high cleanliness standards
Use our rooms management system Opera to access housekeeping reports, update rooms status and log maintenance issues
Support and motivate the team to ensure rooms are cleaned according to our standards, procedures, and time limits.
Provide feedback to Room Attendants to enhance the quality of their work
Collaborate with our Front Office team to ensure rooms are updated on time and attend guest requests
Communicate effectively with our maintenance team to ensure any maintenance issues are resolved before guests’ arrival
Be involved in recruiting and training new talent for our team
Support to clean rooms if required


We are looking for an enthusiastic, motivated, and hard-working individual to join our team!

Ideally you will have experience of working in a dynamic environment and work well under pressure.

To be successful in this role you will have experience in Housekeeping and Hospitality operations.

Supervisory experience is desirable but not essential as training will be provided.

We offer £12.13 and a 40hrs contract!



We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

• **Cycas Hospitality is a hotel management company specialising in extended-stay hotels. We manage a number of award-winning hotels throughout Europe and we are delighted to add Quest to our portfolio***

If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

**All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom

Receptionist/Guest Service Representative - Four Points by Sheraton, Edinburgh Haymarket.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that is all about catering to our business and independent traveller audience. Our goal is to deliver a great hospitality experience worth coming back for by providing the comfort and quality that travellers expect from us, while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:


To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises.
To have a full working knowledge of the reward programme and its benefits – taking every opportunity to enrol new members.
Ensure that all charges are correctly posted to the guests bills following the standard procedures.
Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
Ensure all messages received for guests are passed on accurately and as quickly as possible.
Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
Deliver a guest experience that is unique and brings the brand to life.
Anticipate guest needs, act upon and follow up guest requests and deliver a level of service and responsiveness that generates guest satisfaction.
Ensure brand values are implemented in the hotel’s daily operations.
To actively support other departments and take action when assistance is needed.
Ensure that the whole of hotel operations run smoothly from the guest prospective.
To have a full understanding of all systems and programmes e.g. MARSHA, Opera, Marriott’s Bonvoy programme.
To display a pro-active and innovative approach to training
Some Duty Manager activities may be included


WHAT YOU SHOULD BRING:


Excellent customer service skills with the ability to understand and anticipate guest needs.
High level of product, service and location knowledge to enhance the guest experience.
Demonstrate a service attitude that exceeds expectations.
Candidates with a strong Front office background are preferred
A good working knowledge of Opera PMS, and MARSHA is desired
Previous work experience in hospitality is essential
Strong people skills with great Teamwork


WHAT WE OFFER:


Great team spirit according to our slogan ‘It’s not over until we get a smile’.
40 hours/week
EXCELLENT COMPANY BENEFITS:
Competitive salary and package
Exclusive employee discount for Marriott and Cycas hotels (e.g.- book a lavish £70/night stay in the Maldives or a fancy £65/night stay in Paris!)
Continuous paid training and development opportunities
Free healthcare plan, paid for by Cycas (and with options to upgrade)


Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

The Financial Controller will maintain all effective controls and be responsible for the timely completion of the management reporting for the hotel, in accordance with objectives set by the Finance Controller, including, Month End, Balance Sheets, VAT Return, Cash Flow and Audits

Duties and Responsibilities:


Ensure the month end P&L is produced on time, with all accounts accurately viewed and reconciled to ensure that accurate reflection of the Hotel true financial results.
Reconcile all Balance Sheet Accounts monthly
Liaise and co -operate with both internal audit and all External audit bodies.
Ensuring that an effective program of on property audit is in place
Assist in the preparation of Budgets, Forecasts and Call Over’s
Review management information, financial operational controls & processes


Skills & Experience:


Finance Qualification: CIMA, ACCA or AAT (or equivalent)
Ideally having worked in a similar accounting role
A person with hunger to progress, energetic, persistent and an inquisitive mind.
IT skills include MS Excel and MS word.


What do we offer:

Our Financial Controller receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Financial Controller and join our team!

You’ll enhance comfort and convenience. We’ll enhance your future.

Get paid to put a smile of someone's face as a Facilities Assistant in London, N1C 4AG Be the friendly face of our vibrant corporate site, offering a helping hand to ensure seamless operations. A role where you’ll love what you do. Join a team that values you for being you.

What you’ll do:

• Shape that all-important first impression, greeting and welcoming guests with warmth and professionalism

• Enhance the experience of our colleagues and clients, providing support with meeting room set up, connectivity and hospitality

• Assist in maintaining a tidy and inviting reception, mail room, and lobby area

• Keep our teams safe by having a close eye on Health & Safety practices, reporting issues as required

• Be the sites 'go-to' for providing information and assistance

What you bring: 

• Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are the key

• A positive, energetic and proactive attitude with a passion for customer service

• Proficient in office software (e.g., Microsoft office, excel, power-point, outlook)

• Strong organisational abilities and attention to detail

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! 

For careers that mean business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Facility Assistant

• Monday - Friday
• Working hours 7 am-7 pm
• 40 hours per week
• £ 14.16 per hour + Sodexo benefits

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Job Title: Dessert Dynamo Manager
Location: Creams Cafe, London Bridge
Job Type: Full-Time

About Us: Welcome to Creams Cafe, the ultimate dessert haven in the heart of London Bridge! We're all about mouth-watering creations and unforgettable customer service. If you're a dessert enthusiast who loves a lively atmosphere, you're in the right place.

Position Overview: Are you ready to whip up some magic as our Dessert Dynamo Manager? We're searching for a dedicated, energetic leader who’s passionate about customer service and has a sharp eye for detail. If you thrive in a bustling environment and love creating sweet memories for guests, we want you on our team!

Key Responsibilities:
• Keep the cafe running like a well-oiled ice cream machine, ensuring smooth and efficient service.
• Lead, motivate, and manage a team of dessert aficionados, including scheduling, training, and performance reviews.
• Maintain top-notch customer service, addressing inquiries and resolving issues with a smile.
• Ensure the cafe meets all health, safety, and food hygiene standards.
• Manage inventory, order supplies, and keep stock levels sweetly balanced.
• Handle financial transactions, manage cash, and ensure impeccable record-keeping.
• Dream up and implement marketing strategies to attract new customers and keep our regulars coming back for more.
• Foster a positive, fun, and collaborative work environment.

Qualifications:
• Proven experience in a managerial role, ideally in hospitality or retail.
• Leadership skills that can inspire and motivate a team to scoop with passion.
• Organizational wizardry and multitasking abilities that keep everything running smoothly.
• Exceptional customer service skills with a friendly and approachable attitude.
• Knowledge of health and safety regulations and food hygiene standards.
• Basic financial management skills, including cash handling and budgeting.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:
• A chance to work in a dynamic, fun-filled environment where every day is a treat.
• Staff discounts on our mouth-watering desserts – yum!
• Ongoing training and development opportunities to help you grow.

How to Apply: If you're ready to take the lead in the dessert world and think you've got the sprinkles to manage our team, we’d love to hear from you! Send your CV and a fun cover letter telling us why you're the perfect fit to Jen@tlbe.co.uk.
Join us at Creams Cafe and be part of our sweet success story!

Job Title: Super Dessert Supervisor
Location: Creams Cafe, London Bridge
Job Type: Full-Time

About Us: Welcome to Creams Cafe, the ultimate dessert paradise in the heart of London Bridge! We’re famous for our over-the-top, indulgent treats and our super-friendly service. If you’re passionate about desserts and love creating smiles, then we’re the place for you!

Position Overview: Are you ready to sprinkle some magic on our team? We’re on the hunt for a fun, energetic, and cheeky Supervisor who can lead with flair and keep the good vibes rolling. If you’re a hands-on leader with a knack for customer service and a dash of charisma, keep reading!

Key Responsibilities:
• Be the superstar who ensures our cafe runs smoother than melted chocolate.
• Inspire and manage our amazing team with a smile, handling scheduling, training, and those all-important pep talks.
• Keep our customers grinning from ear to ear, solving any hiccups faster than you can say "banana split."
• Stay on top of health, safety, and hygiene like a pro – because cleanliness is next to dessertiness!
• Juggle inventory like a circus performer, making sure we’re always stocked up on sweet delights.
• Handle cash with the precision of a Swiss chocolatier, ensuring everything adds up perfectly.
• Dream up and roll out fun marketing ideas to bring in more dessert lovers.
• Create a workplace that’s as sweet and harmonious as our most decadent sundae.

Qualifications:
• Proven experience in a supervisory role – hospitality or retail, we love it all!
• Leadership skills that could rally a crowd to do the conga.
• Organizational talents that keep you cool even when the kitchen’s heating up.
• A customer service approach as warm and inviting as a freshly baked cookie.
• Savvy about health and safety, because we want everyone to indulge safely.
• Flexibility to rock various shifts, including weekends and holidays.

Benefits:
• A chance to work in a lively, fun-filled environment where every day is a treat.
• Staff discounts on our mouth-watering desserts – yes, please!
• Opportunities for training and growth – because we believe in sweet success.

How to Apply: If you’re ready to bring your A-game to the dessert world and think you’ve got the sprinkles to lead our team, we want to hear from you! Send your CV and a fun cover letter telling us why you’re the perfect fit to Jen@tlbe.co.uk.
Join us at Creams Cafe and be part of our deliciously delightful journey!

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Restaurant or Café Manager, you will:
• Ensure Team Members greet guests and escorts them to tables
• Schedules dining reservations
• Trains and monitors Food and Beverage Attendants and ensures service standards are met
• Ensures accurate recording and verification of Team Member time records
• Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Conducts daily briefings
• Completes the Restaurant daily log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximise profitability
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
• Handles all guest complaints immediately, courteously and satisfactorily
• Ensures all guests are greeted & escorted to their allocated tables when possible
• Assists with conducting performance appraisals of subordinates as instructed
• Other duties as may be prescribed from time to time due to operational needs

What we are looking for:
• A strong communicator with well-developed stakeholder management
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
• The possession of a valid RSA
• 5-star hotel background as a Supervisor/Manager in a food service field
• Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
• The ability to remain calm when under pressure
• The ability to work a flexible roster including mornings, evenings, weekends and public holidays

Annual Base Salary: $70,696.25 (gross)

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

Guest Service Manager, Immediate Start

The Lincoln Suites, Kingsway (Holborn)



Our 2 Apart-Hotels are based in the heart of London – The Lincoln Suites in Holborn & Stow Away in Waterloo.

Both properties have together 74 suites & studio apartments which come fully equipped with everything our Guests will need to make themselves settle in and feel at home – a comfy bed, an efficiently designed kitchenette and space to unwind as well as laundry facilities on site.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your Guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

Both hotels are managed by Cycas Hospitality – We pride ourselves on creating teams where people can be themselves, so that they can deliver positively OUTRAGEOUS service, to grow our company and each other.

Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

If you have a hands-on approach, always come to work with a smile and want to make sure everyone around you leaves a smile as well than read on – you are just the character we are looking for. We are too ‘CYCAS’ to be grumpy. .... It’s not over until we get a smile!

About the role

Reporting to the Senior Duty Manager, you will lead our team on shift to deliver exceptional guest experiences, placing our guest satisfaction at the heart of our team service. You will do this through being a great team leader, motivating and coaching your colleagues to deliver our world of care promise. Above all else you will bring a sense of fun and optimism to your role, helping to maintain a positive atmosphere that exists across our teams.

What you should bring to our team:

● You will possess excellent communication skills.

● Your love for making guests stays memorable.

● Through your past experiences you can demonstrate how you have assisted with the training and developing of a team with a focus on providing exceptional guest experiences.

● Being proactive and completing tasks efficiently and following up where necessary.

● Proficiency with MEWS preferred but not essential.

Excellent Company Benefits


Immediate Start
Full Time £30,282.00 per annum.
Exclusive employee discounted rate to Cycas managed hotels.
Reward & Celebration program.
Opportunity to grow & develop in and with a hotel management company with multiple hotel brands across Europe.
Free Healthcare plan
Pension
Continuous paid Training & Development opportunities
We take having fun seriously.


About Cycas Hospitality

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Cycas Hospitality is a gift for any hospitality professional. Over the past 15 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***