About us:At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general ins.....
About us:
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
About the role:
We’re looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business. With locations in QLD, VIC and NSW, we're open to applicants in any of these states!
Do you need a scenery change or a chance to expand your skill set? Or just want to get off the tools. If so Auto & General has a great opportunity for you! Being a Motor Assessor at Auto & General means you’ll be a part of a multi-award winning company and one of Australia’s fastest-growing insurance companies that offers a competitive salary and a Cleaner, healthier work environment. Air-conditioned office duties. True flexibility with work/life balance which is beneficial to those with children and other interests and hobbies outside of work.
The day of a Motor Assessor is always changing. With plenty of variety, in one instance you can be dealing with a minor accident through to a stolen or burnt-out car/motorcycle
Your role will include but not be limited to the following:
Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
Provide excellent service to our customers both on the phone and in person.
Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer’s own repairers.
Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
Working as part of a state team of assessors to problem solve customer’s repair issues.
Providing excellent key to key customer repair times to increase customer advocacy.
Multi-channel assessing responsibility.
What experience you’ll bring:
Industry trade qualified
Experience and current knowledge of the motor body repair industry
Passionate about delivering a high standard of customer service
Sound level of computer literacy
Ability to work independently and effective time management
Valid Driver’s Licence
Our perks:
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families
iCar – We invest in our Assessors in continuous learning of the ever changing repair industry and methods of repair. The iCar program provides post qualification skills enhancement, education and training to keep Assessors
Genuine Work/Life balance – We understand the importance of providing our Motor Assessors flexible working arrangements. An autonomous role where you can enjoy a genuine work/life balance.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
