Total 91 Maintenance / Repair job vacancies in Newport, Isle of Wight, PO30 5TG

職位要求：

• 根據排班表協助，24小時待命，在商定的時間內處理相關區域內的故障。
• 進行現場幹預，恢復和糾正故障設備，使設備功能恢復到規定的商定指標內。
• 在參與網路故障、預防性維護和其他活動期間，按照要求執行組裝工活動，包括按照商定的品質和時間表進行服務交付活動。
• 管理所有發出的工作單，並在允許的時間內有效管理其開啟和關閉。
• 執行了所需的例行預防性維護、CA、RF、WO、MR 更新以及網路元素的所有相關工作均在商定的時間表內。
• 在商定的時間內，在上級指定和指示的職責範圍內處理客戶投訴。
• 在相關日誌和系統中記錄所有 TT 日誌要求、時間表和所有報告，並確保所有資料始終準確更新。
• 執行所有商定的改進措施以提高團隊績效。
• 在每次工作完成之前、期間和之後，按照所需的指南和要求（包括現場訪問和監督），在維護良好且安全的工作場所以安全的方式執行工作活動。
• 透過根據專案要求執行所需的商定活動，支援根據商定的工作範圍和所需的時間表執行和實施專案。
• 透過識別潛在危險並提出糾正措施以減輕危險，確保所有場所處於良好和安全的工作環境。
• 確保所有站點都得到適當保護，並透過確保只有授權人員才能透過規定流程進入站點場所來控制對站點的存取。
• 根據專案要求，支援現場存取和金鑰管理，並在必要時陪同第三方現場活動。
• 遵守並實施公司的 EHS 政策，包括：
• 了解公司的 OSHE 以及其工作區域中的危險/方面及其風險/影響。
• 對自己以及可能因工作中的行為或疏忽而受到影響的其他人的安全和健康採取合理的照顧。
• 配合雇主或任何其他人履行 OSHA 1994 或據此制定的任何法規對雇主或其他人施加的任何職責或要求。
• 始終穿戴或使用雇主提供的任何防護設備或服裝，以防止其安全和健康面臨風險。
• 遵守其雇主或任何其他人根據 OSHA 1994 或任何其他規定制定的任何關於 OSHE 的指示或措施

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 年假
• 病假

Job Roles:

• Answering inquiries through multiple channels and media venues while maintaining excellent customer service.

• Helping potential customers customize and configure computer system sales by providing upgrades and/or up-selling solutions that best fit the customer’s needs and ensures the order is completed.

• Maintaining follow-up and positive customer relations throughout the entire order and after-sales service processes.

• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Job Requirements:

• Friendly, talk active and outgoing person.

• Good communication skill.

• Proficient Typing skills

• Able to communicate in English and Bahasa Malaysia.

• Accountability – Holds self accountable; Invests in own education, development, and personal motivation and holds self to performance standards.

• Excel under pressure

• Fresh graduates are welcomed!

Perks & Benefits

• Personal leave
• Personal development opportunities

The Associate Chief Counsel (Financial Institutions and Products) has jurisdiction over the taxation of financial institutions, and financial products, as well as tax issues related to tax-advantaged bonds. The Office provides legal advice and litigation services/support to the Department of the Treasury, the IRS, other Chief Counsel organizations, other government agencies, and the public.

As a Senior Technician Reviewer (STR), the incumbent serves as a technical expert with respect to the subject areas and functions of the assigned Branch. Subject areas for which FIP is responsible involve the specialty areas of tax law as it pertains to financial institutions and products, including banks, thrift institutions, regulated investment companies, real estate investment trusts, insurance companies, asset securitization arrangements, debt modifications, options, futures contracts, original issue discount obligations, hedging arrangements, annuities, life insurance contracts, other types of innovative financial instruments and entities, and tax-advantaged bonds.

As a General Attorney (Tax) Senior Technician Reviewer, you will:

• Act as a legal and technical consultant to the Branch Chief, Deputy Associate Chief Counsel, Associate Chief Counsel, and, as assigned, to other officials in the Office of Chief Counsel on some of the most difficult, important, and complex professional legal and policy matters concerned with the work of the Branch, or which may affect the work of other Branches of the office, or other components of the Chief Counsel's Office.
• Act as a reviewer, and in some cases as the initiating attorney, for some of the most complicated, difficult, and unusual assignments and projects involving the development and drafting of Internal Revenue legislation and regulations, considering recommendations for enactment of legislation and the promulgation of regulations, private letter rulings, revenue rulings, technical advice memoranda, Chief Counsel advice, and other advice memoranda dealing with tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices.
• Act as principal attorney in charge of recommending the policies and developing the procedures and regulations implementing new or amended legislation for specific areas of tax law and be responsible for ensuring that these policies, procedures, and regulations are consistent with the intent of the law and are administratively sound, efficient, and economical in operation.
• Support the work of IRS and Chief Counsel components in all aspects of their work, to include litigation activities, technical advice and guidance, the preparation of briefs and appellate recommendations.
• As needed, conduct conferences and represents the IRS on specific issues of a highly complex nature with taxpayers and their representatives.
• As appropriate, represent the Office on training sessions, presentations and panel discussions before IRS and Counsel components, other governmental agencies and business and professional groups on technical and legal matters relating to the work of the Branch.
• In consultation with the Branch Chief, assign work to the attorneys and specialists within the Branch and advises on approaches to be taken. As required, and in cases in which the Branch Chief is absent, substitute for the Branch Chief and performs the full range of duties of that position.
• Perform other professional duties as assigned.

This is not an all-inclusive list.

Starting at $163,964 Per Year (GS 15)

The Facilities Services Worker serves within the Facilities Management and is responsible for performing various duties such as moving, arranging and lifting heavy objects including building materials, furniture and collections.

In this position, you will:

• Perform various duties such as moving, arranging and lifting heavy objects including building materials, furniture and collections; also loads and unloads debris, trash, cement, sand, equipment, supplies and other materials from trucks, vans and cars by using dolly, hand truck, hand operated hydraulic lift, and/or by hand.
• Operate gas or LP-powered, self-propelled ride-on and other equipment; performs the full range of operator-level maintenance and inspection to include inspection of fluid levels, tire pressures, and general inspection of equipment prior to operation.
• Operate forklift trucks on the loading dock, parking garage and other areas, loads and unloads supplies from trucks, moves supplies to the shipping and receiving area and to storage areas and stacks and unstacks materials in designated areas both inside and outside of the building.
• Assist with custodial tasks as required, custodial duties include cleaning offices, exhibit space, restrooms, corridors, storage rooms, stairways or any area within the confines of the building(s) using brooms, mops, buckets, heavy duty vacuums, buffers and scrubbers also snow removal.

Starting at $21.54 Per Hour (WG 04)

The Facilities Services Worker serves within the Facilities Management and is responsible for performing various duties such as moving, arranging and lifting heavy objects including building materials, furniture and collections.

In this position, you will:

• Perform various duties such as moving, arranging and lifting heavy objects including building materials, furniture and collections; also loads and unloads debris, trash, cement, sand, equipment, supplies and other materials from trucks, vans and cars by using dolly, hand truck, hand operated hydraulic lift, and/or by hand.
• Operate gas or LP-powered, self-propelled ride-on and other equipment; performs the full range of operator-level maintenance and inspection to include inspection of fluid levels, tire pressures, and general inspection of equipment prior to operation.
• Operate forklift trucks on the loading dock, parking garage and other areas, loads and unloads supplies from trucks, moves supplies to the shipping and receiving area and to storage areas and stacks and unstacks materials in designated areas both inside and outside of the building.
• Assist with custodial tasks as required, custodial duties include cleaning offices, exhibit space, restrooms, corridors, storage rooms, stairways or any area within the confines of the building(s) using brooms, mops, buckets, heavy duty vacuums, buffers and scrubbers also snow removal.

Starting at $21.54 Per Hour (WG 04)

Within the United States Copyright Office (USCO), the Office of Copyright Records (CR) is responsible for establishing records policies and preserving, maintaining, and servicing copyright-related records. This Office records transfers of copyright ownership and notices of termination, makes copyright registrations and documents and related information available to the public, researches and provides certified and non-certified copies of copyright registration deposits, ensures their storage, retention, and security, and performs records management and safeguards the official records of the U. S. Copyright Office. The Office of Copyright Records oversees the world’s largest repository of records on copyright ownership.

This position is the Records Management Technician. This position is accountable to the Records Management Division Head. While performing daily activities, the incumbent is responsible for ensuring proper handling and security of all Library and Copyright Office materials.

This position requires access and use of high value and top tier collections to perform the work of the position. This position requires a Public Trust background investigation at the Moderate risk level.

Identifies and retrieves items in specialized collections, i.e., the record books of applications for copyright registration. Receives requests indicating registration application requested by the public. Draws upon knowledge of the classification system, an understanding of the peculiarities of the system of classification in a particular class, and the meaning of different shelf markers. When information is incomplete or inaccurate, seeks assistance and verifies the necessary information, e.g., registration number, class, year registered, etc., in order to locate the requested item.

Serves at the reference desk in the records reading room, accepting requests from readers. Reviews requests for accuracy and completion. Delivers material or status reports to the requester's desk. Examines condition of material returned and re-shelves material.

Prepares copyright documents and records for imaging and preservation and applies numerous established practices in processing materials to ensure accuracy of work. Verifies that all searching, and review of copyright applications and other related material has been completed and then examines [page-by-page] the item being imaged. Provides appropriate direction and indicates proper targeting essential to future users of the preservation media. Resolves discrepancies by rearranging material. Prepares eye-legible macroscopic bibliographic and reel targets. Mends material as necessary. Records all missing material or irregularities on a target sheet. Arranges, labels, places material in boxes for subsequent imaging. Photocopies poor copies of the original document, reduces oversize material so it can be microfilmed/scanned. 

Identifies any missing portion of the material being imaged during collation. Contacts appropriate personnel in other units or gathers information from various Office records systems. Supplies any information gathered for the microfilm record. Maintains an accurate statistical record outlining the status of each group through various phases of production. Logs items into and out of the system using the online system.

Utilizes cameras and scanning equipment to film and create digital images of copyright records independently, using standard tools and according to established procedures. Follows established procedures and instructions for operating the equipment. Operates the equipment at the rate of speed established for the project and uses the proper exposure and equipment settings based on the physical nature of the material being preserved. Ensures the equipment is cleaned and maintained for optimum performance, referring equipment problems to the supervisor.

Ensures the microfilm or scanned image is an acceptable facsimile replacement for the original material. Confirms compliance with established bibliographic and preservation procedures and archival filming/imaging specifications. Examines for correct bibliographic identification, completeness, focus general clarity, and the presence of all necessary targets and finding aids. Inspects frame by frame the completeness of the actual text only to the extent appropriate for the material. Reconstructs files when incomplete. 

Performs other duties as assigned.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a compflex or flextime work schedule.

This is a non-supervisory, bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Starting at $50,326 Per Year (GS 06)

Within the United States Copyright Office (USCO), the Office of Copyright Records (CR) is responsible for establishing records policies and preserving, maintaining, and servicing copyright-related records. This Office records transfers of copyright ownership and notices of termination, makes copyright registrations and documents and related information available to the public, researches and provides certified and non-certified copies of copyright registration deposits, ensures their storage, retention, and security, and performs records management and safeguards the official records of the U. S. Copyright Office. The Office of Copyright Records oversees the world’s largest repository of records on copyright ownership.

This position is the Records Management Technician. This position is accountable to the Records Management Division Head. While performing daily activities, the incumbent is responsible for ensuring proper handling and security of all Library and Copyright Office materials.

This position requires access and use of high value and top tier collections to perform the work of the position. This position requires a Public Trust background investigation at the Moderate risk level.

Identifies and retrieves items in specialized collections, i.e., the record books of applications for copyright registration. Receives requests indicating registration application requested by the public. Draws upon knowledge of the classification system, an understanding of the peculiarities of the system of classification in a particular class, and the meaning of different shelf markers. When information is incomplete or inaccurate, seeks assistance and verifies the necessary information, e.g., registration number, class, year registered, etc., in order to locate the requested item.

Serves at the reference desk in the records reading room, accepting requests from readers. Reviews requests for accuracy and completion. Delivers material or status reports to the requester's desk. Examines condition of material returned and re-shelves material.

Prepares copyright documents and records for imaging and preservation and applies numerous established practices in processing materials to ensure accuracy of work. Verifies that all searching and review of copyright applications and other related material has been completed and then examines [page-by-page] the item being imaged. Provides appropriate direction and indicates proper targeting essential to future users of the preservation media. Resolves discrepancies by rearranging material. Prepares eye-legible macroscopic bibliographic and reel targets. Mends material as necessary. Records all missing material or irregularities on a target sheet. Arranges, labels, places material in boxes for subsequent imaging. Photocopies poor copies of the original document, reduces oversize material so it can be microfilmed/scanned. 

Identifies any missing portion of the material being imaged during collation. Contacts appropriate personnel in other units or gathers information from various Office records systems. Supplies any information gathered for the microfilm record. Maintains an accurate statistical record outlining the status of each group through various phases of production. Logs items into and out of the system using the online system.

Utilizes cameras and scanning equipment to film and create digital images of copyright records independently, using standard tools and according to established procedures. Follows established procedures and instructions for operating the equipment. Operates the equipment at the rate of speed established for the project and uses the proper exposure and equipment settings based on the physical nature of the material being preserved. Ensures the equipment is cleaned and maintained for optimum performance, referring equipment problems to the supervisor.

Ensures the microfilm or scanned image is an acceptable facsimile replacement for the original material. Confirms compliance with established bibliographic and preservation procedures and archival filming/imaging specifications. Examines for correct bibliographic identification, completeness, focus general clarity, and the presence of all necessary targets and finding aids. Inspects frame by frame the completeness of the actual text only to the extent appropriate for the material. Reconstructs files when incomplete. 

Performs other duties as assigned.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a compflex or flextime work schedule.

This is a non-supervisory, bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Starting at $50,326 Per Year (GS 06)

Vehicle Technician - Newport

Location: Newport

Salary: £31,500 - £35,500 basic depending on experience and qualifications, £38,500 OTE with £91 per month salary uplift for MOT qualified techs.

Working hours: Monday to Friday 8:30am to 5pm, 1 in 3 Saturday mornings.

We are recruiting for a qualified Vehicle Technician for our client's workshop in Newport.

Would you like to work for one of the leading companies in the UK that prides itself on progressing its employees and creating a fantastic work environment.

This is an exciting opportunity for a Vehicle Technician to join a state-of-the-art workshop, great team and site that offers training & promotion opportunities.

Benefits:

• Company Car Scheme

• Company Discounts

• Company Pension contribution of up to 7%.
• 22 days of annual leave, which increases to 26 with continued service plus bank holidays
• Discount portal
• Enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme
• Personal Accident Insurance
• Shared Incentive Plan
• Health Cash Plan
• Technician Upskill Programme
• Toolbox Insurance

Vehicle Technician role:

• All levels of technical works; from general servicing and repairs to diagnostics.
• Complete vehicle repairs to a high standard, adhere to manufacturer procedures and processes, become part of a team and mainly bring a high attention to detail.
• General maintenance & repairs.
• Complete the work on the systems and occasionally videos for customers

Vehicle Technician Requirements

• You must be Level 3 qualified in Light Vehicle Maintenance to be considered for this position
• An MOT License is preferred but not essential
• Must hold a Full UK driving licence

If you have any further questions, then please submit your application so we can discuss through the opportunity and your CV.

Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

VTMDL

Octane Reference: OC18764

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter, Workshop Controller, Workshop Supervisor, Workshop Support, Senior Controller, Workshop Manager, Workshop Foreman, Workshop Engineer

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

37 hours per week
The college is seeking to appoint a technician to support the delivery of the Science curriculum within the school of Care at the City of Newport Campus.
Your main responsibilities will include ensuring stock levels are maintained and the ordering of materials is carried out within the remit of managing a tight budget. Staff and learners are fully supported to ensure teaching, learning and assessment activities are effectively delivered. Equipment is cleaned and the laboratories run efficiently on a day-to-day basis. The successful candidate must have the ability to work closely as part of a team and also ensure Health & Safety is adhered to at all times.
Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English
The College is committed to safeguarding, ensuring the safety and welfare of children and young people. Employment is subject to a satisfactory Enhanced Disclosure from the Disclosure and Barring Service and registration with the Education Workforce Council if appropriate.
Please note that successful candidates will be expected to pay for the Enhanced Disclosure and registration with the Education Workforce Council (EWC).
At Coleg Gwent we are committed to providing a working environment which embraces diversity and which promotes equality of opportunity. This is underpinned by the Equality Act 2010 and will be adhered to at each stage of the recruitment process.
Our goal is to ensure these commitments are also embedded in our day-to-day working practices with our learners, colleagues, and partners.
We know the most successful teams are the most diverse teams. Equality, diversity, and inclusion provide the very foundation to our culture at Coleg Gwent. We want every individual to feel confident, proud, and able to bring their whole selves to work.
We are committed to being an anti-racist organisation and increasing diversity in the College by removing barriers and supporting all our staff to reach their potential. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBTQ+, non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents the communities we serve.
We welcome applications from candidates who speak languages other than English and everyone regardless of age, marriage and civil partnership (both same sex and opposite sex), impairment or health condition, sex, sexual orientation, pregnancy and maternity, race, religion or belief, gender identity or gender expression in line with our Equality Opportunities policy. All campuses are accessible and facilities such as prayer rooms are available.
We are a Disability Confident Employer and affiliates of the Black Leadership Group. Key to supporting this work and providing peer support are 6 Board sponsored Staff Networks (Enabled, Men’s Alliance, Women Together, Cynefin, LGBTQ+ and Race Alliance).
What brings us together?
We are committed to building a culture of inclusion that empowers our people to thrive and fosters a sense of belonging.
To support the College in being a respectful community we have an Equality, Diversity and Inclusion (ED&I) steering group. Hear our ED&I Champions talk about why they are so passionate about equality, diversity, and inclusion – Link in attached document.
Your wellbeing matters.
Your wellbeing is important to us. We want to ensure you are able to make the most of the opportunities and reach your full potential. From a programme of wellbeing activities throughout the year underpinned by the Headspace app for all staff which has a diverse selection of meditations that aim to fulfil both beginners and long-time meditators needs and preferences to Partners who are trained mental health champions, to subsidised gym access, we’re determined to create an environment that supports everyone’s mental and physical health.
Closing Date: 01/12/24
Interview Date: 09/12/24

• Receives and addresses inquiries directly from beneficiaries, Medical Treatment Facility staff, other network agencies, and various interested parties.
• Provides assistance and education to a wide variety of beneficiaries on established TRICARE procedures and benefits.
• Schedules appointments as needed.
• Ensures that patients get access to correct providers.
• Using an automated data processing system and a variety of software packages, accomplishes a wide range of clerical, statistical, and data entry/retrieval tasks in support of administrative work.

Starting at $55,383 Per Year (GS 7)

The candidate selected for this position will:

1. Assist in performing audits of small defined-pension plans which have no obvious complicating features.

2. Enter data extracted from audit reports to prepare or help construct tables and charts; or prepare spreadsheets or other workpapers in support of the audit staff or to facilitate the presentation of audit findings in connection with a variety of audits/reviews carried out on an ongoing basis.

3. Perform other duties as assigned.

----------------------------------------------------------------------------------------------------------------------------

Starting at $55,924 Per Year (GS 07)

• Plans, establishes and implements workflow methods, makes recommendations on current practices and procedures, and advises subordinates on the implementation of new and improved procedures.
• Assess the needs of subordinates' access to automated data systems, i.e., Oracle, PROBE and WebTA.
• Conducts walk-thru’s of all work areas, during the course of an eight-hour shift at a minimum
• Provides contract oversight as the Contract Officer Representative (COR) or through the assigned COR
• Establishes work flow and methods, overall goals, and standards to meet and support the mission of GPO.

Starting at $99,200 Per Year (PG 12)

Your new company
Your new job working as a Senior Broker Support Technician / will be working at an independent Lloyd's insurance and reinsurance broker specialising in providing bespoke solutions to support their clients' growth and success. With Offices overseas and the UK, your new brokers are growing from strength to strength and pride themselves on providing a wide range of specialist insurance solutions provided to businesses, insurance brokers and trade associations. A permanent position for a Broker support Technician has arisen within an established North American and International Property and Casualty team.
Dealing with both a mix of Binders and open market Property and related risks

Your new role

Your new job working as a Senior Broker Support Technician will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.
You will be responsible for the production of MRC slips and endorsements. You will also be responsible for working closely with Placing Brokers, Producing Brokers, colleagues and clients. The role will inched the analysis of data under existing Binding Authority Agreements. Dealing with Market statistics (PI / Earned to Incurred etc). Preparation of MRC slips and endorsements, as well as updating and maintaining monthly Earned to Incurred statistics. Compiling and maintaining risk level data for Binding Authority Agreements. Knowledge and use of Lloyd's systems eg DComm/Lineage (would be advantageous). You will also produce open market MRC Slips and Endorsements on occasions.
What you'll need to succeed
Your previous experience working as a Technician dealing with Non Marine or Property risks emanating ideally from North America will contribute to your success in securing this role. Experience of Binding Authorities as well as DComm/Lineage would be advantageous. You will be technically astute and ideally, you will have an experience in MRC slip production and endorsements. You will have excellent communication skills both written and verbally. Cross training to NA Property and Transportation will be offered
PLEASE ONLY APPLY IF YOU HAVE LONDON MARKET TECHNICAL EXPERIENCE WORKING AT A LLOYD'S BROKER WORKING

AS A TECHNICIAN , IDEALLY WITH KNOWLEDGE AND OR EXPERIENCE IN DEALING WITH NORTH AMERICAN RISKS,. YOU MUST BE ABLE TO PRODUCE MRC SLIPS, AS WELL AS HAVE EXPERIENCE OF BINDERS


What you'll get in return
Flexible working options available.
You will be offered the chance to work for a leading Lloyd's Brokers, in a progressive team full of like-minded individuals willing to support you. You will be offered a generous salary of up to £75,000 depending on your experience plus a comprehensive Benefits and Bonus package. You'll enjoy utilising your technical ability in a leading independent Lloyd's Broker, working closely with Placing Brokers

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”). You should also be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues.


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Microsoft Terminal services/RDS

• Microsoft Windows 10/11

• Microsoft 365 including Intune and Autopilot

• Active Directory

• Azure Active Directory

• DNS and DHCP

• Excellent customer service, communication and interpersonal skills

• Excellent English written and oral communication skills


DESIRABLE (Nice to Have)

• ITIL v3/v4 Foundation Certification

• Experience of working in a structured, ITIL environment

• Experience of working towards specific SLAs

• Experience of working with high volume calls, to specific SLAs

• Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes

• Experience working within a Managed Service Provider (MSP)

• PTRG monitoring or infrastructure monitoring toolsets

• Windows Server Administration


BENEFITS

• Annual Salary up to £32,000 per annum

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12836

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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AWD-IN-SPJ

Academic Coach and Technician in Plumbing

Hull

Total salary £23,967.46 pro rata per annum

Salary Breakdown: £9,649.03 per annum pro rata for Academic Coach element of the position. £14,318.43 pro rata for the hours worked as a Technician.

37 hours per week, 52 weeks per year

14 hours Academic Coach, 23 hours Technician

As our Academic Coach and Technician in Plumbing, you will provide academic and or technical training to students to support achievement within the technical qualification of their programme. Through classroom and or workshop training you will aim to develop, improve and consolidate learning.

The post holder will support the achievement of students through the development of practical and academic skills to include support for student learning activities in workshops, one to one and classrooms situations; provide teaching support on projects and assignments set by teachers; provide high quality resource management including specialist equipment; monitor and support students on work experience.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees, and in October 2023 were awarded a ‘Good’ rating by Ofsted. Feedback provided was that ‘learners and apprentices benefit from high-quality teaching and training’ and that ‘staff have created a highly inclusive environment in which a diverse group of learners and apprentices learn well together. They promote a culture that proudly celebrates the diversity of the college’, and ‘work well together and learn from each other, in readiness for the realities of future life and work.’

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull.

Responsibilities of our Academic Coach and Technician in Plumbing:


To provide and deliver training of a technical nature to support curriculum delivery to students and teaching staff.
As a member of academic staff work effectively together with other academic staff and cross-college colleagues as one team, respect and value each other to deliver outstanding services to students.
Support teaching staff and students with equipment provision and maintenance.
Deliver high quality learning experiences which enable students to develop in their learning.
Lead the specialist equipment provision to ensure it meets the needs and requirements of everyone using it.
Deliver training improve the technical and or academic skills of students.
Supervise and provide instruction to groups of students to develop their skills and knowledge in relation to the qualification.
Assess learning and measure student progress through a range of assessment methods.
Ensure that consumables, materials, preparation and stock control are available and prepared to the required level in practical learning environments.
Actively comply and contribute to the College’s policies and procedures, particularly in relation to Health and Safety, Safeguarding, Equal Opportunities and Data Protection.


What we’re looking for in our Academic Coach and Technician in Plumbing:


Subject specific Level 2 qualification
GCSE English and Maths grade C or equivalent
Experience of mentoring work, teaching, team leading or group work
Accurate record keeping and data inputting and monitoring
High standards of accuracy and analytical ability


If you have the skills and experience, we are looking for and would like to join us as our Academic Coach and Technician in Plumbing please click ‘Apply’ now, we’d love to hear from you!

Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.