The Security Controller will carry out CCTV Operator duties & will develop and lead operational excellence and best practice,.....
The Security Controller will carry out CCTV Operator duties & will develop and lead operational excellence and best practice, optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit.
This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Customer interaction is significant and excellent relationship management skills are required for our beautiful corporate destinations in the City of London, closest stations are Moorgate, Bank, Liverpool Street, St Pauls and Cannon Street,
The Security Controller is responsible for aiding the Duty Security Manager in controlling the shift operational requirements in line with the customer and contractual expectations. The Security Controller plays an integral role in ensuring that consistently high standards of security, safety and customer care are always delivered.
Information:
Position: Security Controller
Location: Central London (EC2Y 5AU)
Pay Rate: £14.58 per hour
Hours: Average 42 hours per week
Shifts: 2 on 2 off; 3 on 2 off; 2 on 3 off – Days & Nights
Requirements:
SIA CCTV Licence required
SIA Licence (DS or SG) required
Corporate CCTV security experience required
Excellent PC skills and Microsoft knowledge required
Experience of working in a demanding, high-pressure environment
Excellent understanding of access control & CCTV systems
Customer focused, with a strong knowledge of customer service skills
Demonstrate a strong aptitude for multi-tasking
Excellent written and verbal communication
Self-motivated and able to work on own initiative
Team player, who will support colleagues and provide ideas to improve service delivery
Ability to think and act quickly in emergency incidents or under pressure
Responsibilities:
Deliver and encourage outstanding customer service delivery
Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security Manager
To monitor the CCTV cameras within the Security Control Room
Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
Prepare and maintain the Security Control Room equipment for operational use
Ensure the Security Control Room is kept tidy
To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
Inspect equipment for failures and faults, reporting these in line with procedures
Maintain accurate daily electronic occurrence log records (via the CIS HUB)
Maintain the patrol system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed
Reporting any discrepancies on any of the systems to your Duty Security Manager & or Security Manager
Producing site access control passes
Responsible for the administration of lost & found property
Book on all members of the security team correctly at the start of each shift & prepare & issue the daily rota
Carry out uniform checks & check SIA licences & CIS ID’s of all oncoming team members
Report any issues or incidents to the Duty Security Manager or Security Manager
Respond to all incidents in line with policies and procedures
Ensure all incidents and issues are formally investigated and recorded
Assist the Duty Security Manager and Security Manager as per the needs of the site
Provide effective support during incidents and lead incident response in the Duty Security Manager’s absence
Maintain a high level of morale and discipline within the team, taking into consideration their welfare
Carry out training with Security Officer’s and ensure that there are suitable personnel on your shift able to step up and cover your role
To cover for the Duty Security Manager when required to do so
Monitor, report and update the site training matrix
Benefits:
Health care plan (HSF)
Perk Box (HSF) – discounts & offers from cinema tickets to days out
Cycle to work scheme
Tailed Site Uniform
First class training allowing you to develop your skills
A view for career development
Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.
