Primary City/State:
Tucson, Arizona
Department Name:
Human Resources-Hosp
Work Shift:
Day
Job Category:
Human Resources
Great careers are built at Banner Health. There’s more to health care than doctors and nurses. We support all staff members as they find the path that’s right for them. Apply today, this could be the perfect opportunity for you.
Becker’s Healthcare recently honored Banner as one of 150 top places to work in health care for 2023, we are proud to offer our team members many career and lifestyle choices throughout our network of facilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.
This role is onsite in Tucson flexible between Banner University Medical Center locations. The schedule is Monday - Friday general business hour with some flexibility required. In this role you will be responsible for:
Management of ER team (3 team members)
In depth awareness of ER issues going on in Tucson market- staff and physician
Regular review of ER case management system
Owning BUMG-T (physician/provider) ER cases
Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.
University Medical Center Tucson Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.
POSITION SUMMARY
This position is a system focal point for implementing and managing employee relations programs and initiatives. Individuals in this role are considered subject matter experts in one or more areas of employment practice and serve as a primary resource to the rest of the Employee Relations Team where matters of their focal area are involved. Investigates and resolves employee relations concerns impacting the work environment. Role provides multiple facility managers and Human Resources Consultants with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and the Joint Commission human resources standards.
CORE FUNCTIONS
1. Assesses situations and environments affecting employee relations, and provides leaders, HR and ERC team members with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws.
2. Reviews and analyzes facility employee and operational statistics on HR compliance related concerns, complaint investigations, external charges, comply line trends, turnover, and employee engagement to identify trends, activities, and potential issues within each department.
3. Provides timely assistance in addressing manager/employee requests or complaints, and keeps involved parties informed about status. Role requires recording and trending of data to aid in formulating conclusions.
4. Maintains required documentation within case management system; including intake and investigative notes, supporting documents and final reports. Inputs all complaints and investigation resolution into assigned spreadsheet.
5. Specializes in one or more areas of employment practices related to Human Resources regulations such as EEO, Affirmative Action, ADA, etc. and acts as a primary resource for staff and leaders. Acts as a primary resource for recommending investigatory plans of action; consults as a subject matter expert on issues relating to their area of expertise.
6. Plays a key role in the following functional areas including but not limited to: investigation and documentation of Position Statements required in partnership with Legal and Regulatory in responding to external EEOC, CCRD and DOL charges brought forward by current and former employees, leaders and Providers; evaluation and assessment of ADA accommodations and placements, and complex Leave of Absence scenarios system-wide; evaluation and assessment of complicated Provider claims and investigations; development of Employee Relations specific training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures.
7. Stays abreast of activities in other areas of Human Resources, industry trends, and positively and reliably represents all of HR to facility staff and managers. Appropriately conveys concerns and issues to stakeholders.
8. Collaborates with all HR teams to enhance and facilitate performance improvement, maintain effective communication between all areas of HR and entity operations and to develop and implement system, region, entity and department level goals and objectives.
9. Interacts with all levels of management and employees, often relaying highly sensitive messages, coaching and counseling managers in appropriate application of programs and policies, and dealing with highly complex, and sometimes emotional situations.
MINIMUM QUALIFICATIONS
Proficiency level typically gained through a combination of a four year degree in Human Resources, Management, Business, or related field along with several years of increasingly responsible work experience in HR.
Requires five to seven years as Human Resources generalist with experience in employment law, conflict resolution, employee relations, and general Human Resources management. Needs basic familiarity with principles of compensation, recruiting, and organizational development. Needs effective interviewing skills, with attention to detail, accuracy, deadlines, and confidentiality. Able to communicate effectively and with sensitivity about employee issues. Requires proven ability to analyze complex situations considering multiple factors. Demonstrated ability to conduct investigations, perform research and accurately document findings to support the company’s position is required. An ability to communicate effectively formally and informally in small and large groups, including making executive level presentations; understanding of organization and facility operations; highly developed business case development and project management skills.
PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way. Demonstrated ability to deal with personal and highly confidential information in a professional manner. Demonstrated ability to build and maintain relationships with internal and external stakeholders. Ability to work in a fast-paced team environment.
PREFERRED QUALIFICATIONS
Professional in Human Resources or Senior Professional in Human Resources (PHR or SPHR) designation preferred. Past experience in health care environment highly desirable. Experience in one of the key focal areas preferred; may include ADA practices, Provider case Investigations, Employment law and External Charge investigations and education development.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans
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