Total 2 Junior Executive level Business Management / Project / Planning job vacancies in Bengaluru

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

• Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
• Reach out to M3 Global Research panellists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track, and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

• Ensure that monthly registrations targets are met for in in Belgium, Switzerland
• Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects and overlays for qualitative online screeners

All of the above tasks and responsibilities are to be carried out during the working hours.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures
4. Have a positive and proactive approach to work
5. Problems solving personality
6. Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
7. This can be a fast-paced role, but it is also challenging and rewarding

Supervisory Responsibility: None

Competencies:

Competency Type

Level

Description

QQFS Panel Team: Behaviour & Attitude

Basic

Appropriate professional attitude to work;
Demonstration of punctuality with Recruitment and Admin tasks, timescales, following different process when necessary to ensure smooth project delivery and panel and client satisfaction;
Willingness to help team members.

QQFS Panel Team: Quality

Basic

Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility.
Getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance to deliver completes and support panel growth.

QQFS Panel Team: Communication

Basic

Proactive, appropriate and professional communication with internal and external stakeholders;
Comfortable at internal meetings, happy to input to panel and recruitment discussions via meetings and or email.

QQFS Panel Team: Panel and Client centricity

Basic

Knowing Panel and Clients needs and acting accordingly;
Anticipating their needs, and giving high priority to their satisfaction and customer service.

QQFS Panel Team: Process

New starter

Understanding of overall workflow of projects
Understanding of process for Recruiting and Engaging;
Understanding of roles and responsibilities across the Panel team and the wider team;
Completing work within appropriate timescales, accurately judging capacity, communicating any updates to the project team effectively.

QQFS Panel Team: Standard Expectations

New starter

Professionalism and Ethics M3 principles and behaviours M3 methods and ways of working.

Role Mission:

The Project Assistant is responsible for executing tasks related to project delivery, ensuring work is completed within established Service Level Agreement timelines and quality. The Project Assistant coordinates with the project team to deliver the project, being fully responsible for the allocated project tasks.

Essential Duties and Responsibilities:
Including, but not limited to the following:
• Execute end to end project recruitment tasks, ensuring accuracy, quality and timely delivery of work.
• Have an excellent understanding of project recruitment methodologies for quantitative and qualitative studies; collaborate with various members of the project team to best utilize available options to maximize internal completes.
• Coordinate with other teams to initiate internal recruitment actions including but not limited to phone recruitment, segmented emails, and other custom recruitment solutions.
• Ensure projects and tasks allocated are completed in line with timelines and budgets stipulated by the client and/or internal service level agreements.
• Proactively seek alternative sample and recruiting strategies; providing ideas to improve response rate and reduce costs in each project.
• Manage 20 or more live projects across a variety of methodologies expanding skills and expertise on Market Research recruitment for quantitative and qualitative studies.
• Communicate recruitment updates, status and issues to internal project teams through email, meetings or as agreed in regular intervals.
• Demonstrate confidence using all recruitment platforms and tools, such as the MR System, external email platforms, and other recruitment tools.
• Raise quality issues in projects to your manager or team lead.
• Be self-initiating in supporting projects through context provided in email and other communications.

Essential Job functions:
Including, but not limited to the following:
1. Maintain regular and punctual attendance.
2. Work cooperatively with others.
3. Comply with all company policies and procedures.
4. Communicate (verbally and written) in a timely manner with internal stakeholders.
5. Adopt new procedures and process

Minimum Experience:
0 – 1 year of market research experience