Total 864 Information Technology job vacancies in USA CA Pasadena (100 W. Walnut Street)

System Safety Engineer

Responsibilities

• Develop system safety program plan, hazard analyses and risk assessment documents, safety assessment report and hazard logs based on contracted system safety and project requirements

• Facilitate system safety reviews and assessment with project system safety working groups and to facilitate and seek technical endorsement for safety assessment report with company and customer safety review boards

• Ensure system safety requirements and implementation are complied with company process and contracted requirements for projects and in-house products

• Submit monthly project status report and updates to Project Manager, System Safety Leads and Department Manager

• Support safety related administrative functions

• Lead and participate in Workplace Safety & Health committee and functions

Requirements

• Degree in Electronic/Electrical/Mechanical Engineering

• At least 2 years working experience in communication/mechanical/ electrical project environment as system, project, engineering support, safety or maintenance engineer

• Good presentation, leadership and communication skills

• Working location is in Ang Mo Kio

• Singaporeans Only

Please click apply, or submit resumes to marcgoh@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Job Summary

You will be working with a team of professional engineers to challenge status quo, think different, thrive in ambiguity to meet mission objectives of our customers. You will lead a team of software engineers and work closely with other cross functional teams, Service Delivery Managers and Project Managers to deliver quality satellite ground software systems to our customers.

Job Responsibilities

• Drive the design and architecture of satellite ground control and antenna management software systems.
• Lead software team in implementing design, testing, verification, and validation of all software components.
• Implementation of cybersecurity measures for software applications
• Generate and maintain software development documentation.
• Plan and provide necessary software maintenance, training, and consultancy to users on the deployed software.
• Continuously develop new skills & techniques in software technologies to improve and reduce software development time and effort.
• Participate in the definition and development of future products.
• Collaborate with various stakeholders including customers, and engineering teams across organizations.
• Able to challenge the status quo, think different, thrive in ambiguity, care for team members and being ever curious.

Job Requirements

• Knowledge in Computer Engineering or related field.
• At least 8 years’ experience in mission critical system software development.
• Proficient in developing full stack applications, preferably with C#, JS.
• Experience with database, API design, network architecture, message broker, and cloud technologies.
• Experience with core engineering infrastructure tools such as GIT servers, CI/CD pipelines, Container Technologies.
• Familiar with agile software development lifecycles.
• Good understanding of hardware.
• Able to communicate in English and work in a fluid, innovative environment.
• Singaporean only

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Senior Implementation Consultant

(data integration, analytics, and business intelligence platform)

As a Senior Implementation Consultant and team member of our rapidly growing APAC team, you will have significant impact on our company’s growth and success, and you will be working with leading edge technology.

Responsibilities:

• Providing billable professional services to customers in developing business intellligence applications leveraging industry best practices.
• Managing activities including need analysis, data review, product demonstrations.
• Becoming a Multi Product exper in its features, benefits, and application.
• Communicating via In-person, phone, email, and web meetings with customers assisting and guiding them through the design, development, implementation and deployment process of applications.
• Driving all aspects of successful implementations from requirements and design to mentoring and delivery.
• Generating Discovery meetings and document final solutions for customers and provide Knowledge transfers.
• Providing product feedback to Product Management.
• Playing an active role in the sale process providing technical support.
• Analyzing customer requirements and develop proposals of technical solutions.
• Providing onsite customer mentoring and professional services.

Skills and Qualifications:

• 5+ years’ experience of software implementation.
• Multiple years of experience with BI / Data Analytics Tools
• Comfortable working in Agile development environments.
• Must be self-managed, responsive, and dedicated to exceptional customer support.
• Strong hands-on experience with relational databases and data modeling.
• Experience of BI tools and/or enterprise type (ERP, CRM) applications.
• Experience developing web-based apps with complex JavaScript interaction with web services is preferred.
• Source code versioning / control systems, code branching and merging practices.
• Experience with NPrinting preferred.
• Previous consulting experience preferred.
• Ability to articulate ideas clearly with exceptional organizational, presentation, and communication skills both verbal and written.

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Java Software Engineer

Since building our platform from scratch, our engineers have been continuously reshaping the financial technology landscape. Due to our rapid growth, we design everything with scalability in mind. We solve real problems for our clients, creating new functionalities and building impactful solutions to help them grow.

As a java software engineer, you will be responsible for the full development cycle from designing your software to testing and ensuring everything works as expected after deployment in a weekly release. You will work with one of the biggest PostgreSQL databases out there, while writing your own queries and ensuring they fit within our low-latency API landscape.

Our Tech Stack: Java 17, Web Services (RESTful) and SQL/PostgreSQL using MyBatis (ORM), Tomcat, Gradle, CockroachDB and Elasticsearch

What You'll Do

• You will build and maintain our distributed high-performance platform
• You will be part of a diverse and inclusive team
• We launch fast and iterate often. Concretely, this means that within your first few weeks, you will bring code live that impacts many businesses and shoppers
• You will be fully responsible from its initial design to bringing new functionality live
• Identify and improve parts of the platform to make it more robust and scalable
• Collaborate across teams and time zones to make things happen, review code and be open to feedback
• As an engineer you will help our core financial data processes and work on our finance infrastructure, to keep it scalable, reliable and secure

Who you are:

• You have at least 4 years of experience working with object-oriented programming languages (JAVA)
• You are flexible, a team player, someone with an eye for detail
• You are able to take ownership, lead a project and enjoy writing testable code
• You have excellent communication skills and the ability to articulate complex, technical concepts
• As we operate in a global setting, you need to be proficient in English; any other language is a plus

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Job Description:

Database Administrator (DBA) will be responsible for managing, monitoring, and optimizing database performance, space utilization, and overall health. The DBA will ensure efficient operation, implement automation where possible, and collaborate with internal teams to troubleshoot and resolve database-related issues. The role also includes overseeing backup and recovery plans, managing user accounts, and performing regular database maintenance and disaster recovery tests.

Key Responsibilities:

· Manage and monitor database storage, space utilization, table extents, and growth, alerting the team to potential capacity or performance bottlenecks, and providing recommendations.

· Setup and manage user accounts, access rights, privileges, roles, and profiles.

· Plan and perform database backup and recovery.

· Review daily logs, database alerts, database export logs, and scheduled job logs.

· Plan and perform regular database housekeeping and maintenance to maintain optimal performance.

· Manage scripts and database object deployment.

· Review, propose, and execute database reorganization, upgrades, and improvements for better throughput and performance.

· Perform fault and performance monitoring and troubleshooting.

· Manage database patching and ensure all systems are up to date.

· Collaborate with internal teams to identify and resolve database-related issues.

· Document and maintain comprehensive database server administration guides and SOPs.

· Conduct annual disaster recovery tests for selected databases.

· Perform yearly backup and restore exercises to validate the integrity of long-term backups.

Requirements:

· Minimum of 5 years of experience in MS SQL database administration.

· Microsoft Certified Solution Associate (MCSA): SQL Database Administration certification.

· Minimum of 3 years of experience in Oracle Database administration.

· Experience with Azure and AWS RDS databases.

· Oracle Database Administrator Certified Professional (OCP) certification

You are required to plan and execute IT Applications control audit, Process and Governance audits of systems. An application control audit is designed to ensure that an application’s transactions and the data it outputs are secure, accurate and valid. As applications have become the primary attack vector for malicious individuals seeking to breach enterprise defenses, the application control audit has become an important tool in ensuring that software is free from flaws and vulnerabilities that might be exploited by hackers.

You are required to review IT policies and procedures while ensuring that IT controls are working effectively. You are to identify weaknesses and provide effective recommendations to enhance all different IT systems application controls while reviewing the adequacy and effectiveness of current controls, as well as the reliability and integrity of systems. You are to ensure compliance with policies, plans, procedures and regulations, and safeguard the Group assets.

In addition, you are to participate in ad-hoc projects such as fraud investigations, customer complaints and regulatory non-compliance issues.

Requirements:

• Degree in Computer Science/ Information Systems or its equivalent
• At least 2 to 3 years of IT Audit experience with a bank or financial institution is critical to excel in this role
• Hands on experience on application security framework such as NIST SP 800-53, OWASP.
• Experience on SDLC, source code, encryption, authentication and authorization standards.
• Experience on DNS, load balancing, application vulnerability and penetration testing.
• Certifications in CISA/ CISM/ CISSP or its equivalent is preferred
• Highly competent with IT audit methodologies and concepts, including COSO and COBIT
• Demonstrate capability in managing IT audit assignments independently while working as a core member of the Internal Audit team
• Good analytical skills
• Good interpersonal and communication skills with the ability to work with staff at all levels would be advantageous

Description:

• Design and develop Pega BPM (Business Process Management) applications.
• Collaborate with functional and technical leads to fully understand assigned tasks.
• Implement new features with high quality, ensuring adequate testing coverage.
• Design class structures, application frameworks, and data models.
• Integrate business databases, legacy systems, and web services.
• Troubleshoot and resolve application issues, coding bugs, and performance bottlenecks.
• Integrate technical and application components to align with business requirements.
• Design, code, and test program modules according to design specifications.
• Showcase and review new changes with team members.
• Actively collaborate with other developers and product owners to address challenges.
• Provide guidance, peer reviews, and coaching to fellow team members.
• Conduct feasibility studies and impact analysis for new features.
• Proactively contribute innovative ideas for improvements.
• Evaluate, select, and recommend the best solutions for technical spike cards.
• Support the production environment and address escalated issues as needed.
• Implement Pega best practices and coding standards to ensure application maintainability and scalability.
• Continuously enhance skills and knowledge of the Pega platform and other relevant technologies.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field, with a minimum of 3 years of experience.
• Hands-on experience with the Pega systems framework and strong knowledge of full lifecycle Pega implementations (Pega 8.x).
• Proven expertise in various Pega rules components, including Case Management, Job Schedulers, Queue Processors, Listeners, DX API, UI, Activities and Flows, Declaratives, Decision, Validation, Reports, and Correspondences.
• Skilled in log analysis and performance tuning.
• Proficient in using tools like Clipboard, Tracer, PLA, Alerts, and AES.
• Demonstrates responsibility, with excellent organizational, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, capable of thriving in an unstructured, fast-paced environment, with attention to detail and critical thinking.
• Familiarity with the Scrum Agile methodology and experience with projects delivered using Scrum.
• Certified as a Pega System Architect (8.x); Pega Senior System Architect (8.x) certification is preferred.

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Description

As an Application Developer Build Lead, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will be expected to be a subject matter expert (SME), collaborate and manage the team to perform, and be responsible for team decisions. Additionally, you will engage with multiple teams and contribute to key decisions, as well as provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in Build Management is required. Advanced proficiency in Design & Build Enablement, Configuration & Release Management, and other skills are recommended.

• Develop innovative solutions to meet business process and application requirements
• Collaborate with team members to design and build applications
• Configure applications to ensure they meet the required specifications
• Provide technical expertise and guidance to the team
• Stay updated with the latest industry trends and technologies to continuously improve application development

Requirements

• Possessing ICT Assessment Certification for Software Developer by GovTech and NUS-ISS will be an advantage
• Experienced with on-job training and hands-on of geographic information systems (GIS) / geospatial data development and integration will be an advantage

Top 3 Core skills

1. Build management

2. Application development

3. Client management

Skills which are good to have

1. Functional business analysis

2. Business process reengineering

Job Description

We are looking for a skilled Front-End Developer with experience in React and TypeScript to join our dynamic team. In this role, you will create and maintain scalable, high-quality web applications, focusing on delivering a seamless user experience. You will collaborate closely with cross-functional teams to ensure smooth project execution and project satisfaction.

Key Responsibilities:

· Develop and optimize web applications using React and TypeScript.

· Build and customize UI components using Material-UI (MUI).

· Manage application state using Recoil or Redux.

· Integrate complex forms with React JSON Schema Forms.

· Write and maintain tests using Jest, ensure code quality with ESLint and Prettier.

· Ensure web accessibility standards using tools like axe DevTools.

· Integrate APIs with Axios to ensure efficient application performance.

· Collaborate effectively with cross-functional teams and communicate clearly with project

· Utilize Git and GitFlow for version control and set up development environments with Node.js and Yarn.

· Maintain and update project documentation with Storybook.

· Ensure timely and high-quality delivery of tasks.

Key Traits We Value:

· Proactive problem-solving attitude with the ability to address challenges independently.

· Strong attention to detail to ensure smooth user interactions.

· Commitment to continuous learning and staying updated with new technologies and frameworks.

Qualifications:

· Proven experience as a Front-End Developer with React and TypeScript.

· Familiarity with Material-UI (MUI), Recoil or Redux, and React JSONSchema Forms.

· Experience with Jest, ESLint, and Prettier for maintaining high code quality.

· Understanding of API integration using Axios and knowledge of Git and GitFlow for version control.

· Familiarity with accessibility standards and experience using tools like axe DevTools.

· Knowledge of Node.js, Yarn, and documentation tools like Storybook.

Position: Operations Network Engineer
Location: Tanjong Pagar
Working Hours: 8 hours rotating shifts

Job Overview:
The Operations Network Engineer will be responsible for maintaining optimal network performance and security. Key duties include monitoring alerts, troubleshooting network issues, and collaborating with various departments to resolve any identified problems.

Key Responsibilities:

• Timely monitoring and escalation of alerts.
• Troubleshoot and oversee network activity.
• Isolate and diagnose faults, escalating to higher-level support when necessary.
• Collaborate with internal teams to address network issues.
• Proactively monitor data center network systems and connectivity to ensure availability and prevent downtime, coordinating resolutions with vendors or second-level support teams.
• Log and submit problem management records, assigning to the appropriate parties as per guidelines.
• Adhere to physical security protocols.
• Conduct basic troubleshooting on network switches and configure devices.
• Understand customer concerns, maintaining trust and managing expectations effectively.
• Ability to configure switches at height as required.

Qualifications:

• Diploma or Degree in Computer Science or a related field.
• Familiarity with monitoring tools such as SolarWinds or PRTG.
• Knowledge of network devices.
• CCNA certification is required.
• Experience in data center operations or a related area.
• Strong communication skills.
• Must be able to work from height

EA License Number: 11C3017

EA Personnel Number: R21100713

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

Software Project Manager (Momentus Enterprise System)

Job Title: Software Project Manager (Momentus Enterprise System)

Work Location: Downtown Core, Singapore

Job Type: 1 year contract, subject to renewal

About the Role:

The Software Project Manager will be responsible for working closely with business users to understand their processes, identify pain points, and provide insights to build and enhance a new system.

Primary Responsibilities:

· Engage with business users to comprehensively understand their processes, workflows, and provide insights to build and enhance a new system.

· Collaborate with stakeholders to translate business needs into technical requirements and system specifications.

· Identify and analyze existing vs new system technical gaps, pain points and inefficiencies in existing processes that the new system should address.

· Work closely with software developers to ensure they understand business requirements and technical specification.

· Provide continuous feedback and clarification to developers during the software development lifecycle.

· Participate in design and development discussions to ensure the software meets business needs.

· Assist in the creation of user stories, use cases, and acceptance criteria for software development.

· Ensure that developed software aligns with the documented requirements and business goals.

· Identify potential risks and issues during the development process and work with the team to mitigate them.

· Plan and execute User Acceptance Testing (UAT) to ensure software meets client requirements.

· Collaborate with business users to develop test plans, test cases, and test scripts for thorough validation of software functionality.

· Conduct System Integration Testing (SIT) to verify seamless integration with existing systems.

· Document and track defects, issues, and enhancements, and work with the development team to resolve them.

· Ensure that testing activities are conducted in a timely and efficient manner to meet project deadlines.

· Any other ancillary tasks or works as and when requested and assigned by the Company.

Job Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum of 3 years’ experience in Project Management with certification in SCRUM.

· Must be well-versed in EBMS System (Momentus Enterprise).

· Must be familiar with hospitality solutions and industry practices.

· Able to communicate messages clearly and concisely.

· Ability to maintain high-quality performance and constantly deliver results in a timely manner.

How to Apply:

Ready to join Thatz? Send your resume to jointhatz@thatz.com.

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

System Safety Engineer

Responsibilities

• Develop system safety program plan, hazard analyses and risk assessment documents, safety assessment report and hazard logs based on contracted system safety and project requirements

• Facilitate system safety reviews and assessment with project system safety working groups and to facilitate and seek technical endorsement for safety assessment report with company and customer safety review boards

• Ensure system safety requirements and implementation are complied with company process and contracted requirements for projects and in-house products

• Submit monthly project status report and updates to Project Manager, System Safety Leads and Department Manager

• Support safety related administrative functions

• Lead and participate in Workplace Safety & Health committee and functions

Requirements

• Degree in Electronic/Electrical/Mechanical Engineering

• At least 2 years working experience in communication/mechanical/ electrical project environment as system, project, engineering support, safety or maintenance engineer

• Good presentation, leadership and communication skills

• Working location is in Ang Mo Kio

• Singaporeans Only

Please click apply, or submit resumes to marcgoh@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

We are seeking a System Safety Engineer for ST Engineering.

Job Title: System Safety Engineer

Responsibilities

• Develop system safety program plan, hazard analyses and risk assessment documents, safety assessment report and hazard logs based on contracted system safety and project requirements

• Facilitate system safety reviews and assessment with project system safety working groups and to facilitate and seek technical endorsement for safety assessment report with company and customer safety review boards

• Ensure system safety requirements and implementation are complied with company process and contracted requirements for projects and in-house products

• Submit monthly project status report and updates to Project Manager, System Safety Leads and Department Manager

• Support safety related administrative functions

• Lead and participate in Workplace Safety & Health committee and functions

Requirements

• Degree/Diploma in Electronic/Electrical/Mechanical Engineering

• At least 2 years working experience in communication/mechanical/ electrical project environment as system, project, engineering support, safety or maintenance engineer

• Experience and qualified as Safety Officer in Environmental Health & Safety would be advantage

• Good presentation, leadership and communication skills

• Working location is in Jurong East

• Singaporeans Only

Please click apply, or submit resumes to marcgoh@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Job Description:

We are seeking a Technical Project Manager with a strong background in banking, specifically in Anti-Money Laundering (AML) and Know-Your-Customer (KYC) processes. In this role, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements, ensuring the successful delivery of project milestones within scope, time, and budget constraints.

Key Responsibilities:

• Lead business and technology initiatives, ensuring the delivery of project milestones within the agreed-upon timelines and budget.
• Act as a Subject Matter Expert (SME) in Program and Project Management with a focus on the banking sector.
• Leverage your expertise in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Communications, and Requirements Analysis to drive project success.
• Manage the project team, providing clear direction, guidance, and support to ensure a high level of performance.
• Identify project risks and issues, developing and implementing effective mitigation strategies.
• Regularly update stakeholders and senior management on project status, issues, and solutions.
• Utilize KYC system experience (e.g., Detica/NetReveal system functionalities) to enhance project implementation.
• Drive discussions, manage stakeholders, and provide concise management updates throughout the project lifecycle.

Qualifications and Skills:

Experience: Proven experience in Know-Your-Customer (KYC) and Anti-Money Laundering (AML) processes in the banking or financial services industry.

Technical Skills: Hands-on experience with KYC systems (e.g., Detica/NetReveal), including understanding functionalities and technical aspects.

Project Management: Strong background in system implementation project management, with the ability to manage complex discussions and stakeholder engagements.

Business Process Design: Expert proficiency in designing business processes that align with regulatory and organizational standards.

M&A Integration: Experience in M&A Integration Management Office (IMO) and technology integration, including change and communication strategies.

Leadership: Strong leadership and team management skills, with the ability to guide project teams to deliver successful outcomes.

Communication: Excellent communication skills, with the ability to convey technical information to non-technical stakeholders and provide regular project status updates.

Problem-Solving: Strong analytical and problem-solving skills, capable of identifying risks and developing effective mitigation strategies.

Certifications: Relevant project management certifications (e.g., PMP, PRINCE2) are a plus.

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Job Description:

We are seeking a skilled M365 Messaging Systems Support Engineer responsible for providing day-to-day support and maintenance of on-premises and/or Microsoft 365 (M365) messaging systems such as MS Exchange, Teams, Lync, Skype, and SharePoint. The ideal candidate will ensure smooth operations, monitoring, troubleshooting, and maintenance of these systems in line with the project service scope and service level agreements (SLAs). They will also handle service requests, escalations, and perform basic system administration tasks.

Key Responsibilities:

Technical Support:

Provide technical support for escalations and cases related to messaging systems, ensuring accurate documentation of the issue and its resolution.

Offer troubleshooting and technical support via phone, email, and web-based tools.

Operations & Monitoring:

Track and monitor the progress of all requests and ensure timely completion.

Perform daily operational tasks, including monitoring system availability and utilization.

Respond to system health alerts generated by monitoring systems.

System Administration:

Conduct basic system administration tasks, including processing standard service requests related to the messaging system.

Perform messaging log tracking and troubleshooting.

System Patching & Maintenance:

Support system patching and server reboot activities based on established work instructions.

Carry out post-preventive maintenance system health checks following OS patching or application updates.

Preventive Maintenance:

Assist in regular preventive maintenance routines to ensure optimal system performance and prevent downtime.

Collaboration:

Work closely with other IT team members to ensure effective resolution of issues and smooth operation of messaging systems.

Required Qualifications:

Experience:

3+ years of experience in messaging systems administration, troubleshooting, and support, particularly with Microsoft Exchange, Teams, Lync, Skype, SharePoint, or similar platforms.

Technical Skills:

• Strong knowledge of on-premises and M365 messaging systems.
• Experience with monitoring tools and troubleshooting messaging logs.
• Familiarity with system patching, server reboots, and preventive maintenance processes.

Soft Skills:

• Excellent communication skills for troubleshooting and support over phone, web tools, and email.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and meet tight deadlines.

Certifications (Preferred):

Microsoft Certified: Messaging Administrator Associate or equivalent.