Total 12 customer service job vacancies in Information Technology category in fort meade naval facilities maryland

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

Starting at $66,732 Per Year (GG 9)

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

Starting at $66,732 Per Year (GG 9)

• This list of duties is not all-inclusive.
• Troubleshoot system software and hardware problems, and/or maintain liaison with vendor service representatives on system failures.
• Monitor system and/or databases to ensure maintenance of technical accuracy and efficiency.
• Utilize knowledge to balance user requirements for available resources and/or organizational goals.
• Develop strategic plans for software utilization and functional implementation plans relative to applicable systems integration.
• Use government supplied helpdesk software to annotate, track, and/or report completion of requests from users for technical assistance on all automated data processing devices.

Starting at $55,815 Per Year (GS 9)

• Analyze software and hardware problems to determine cause of system and component failures.
• Manage permissions, system configuration and resources, analyze content a storage, set up alerts and enforce policies.
• Maintain up-to-date minimum resource requirement guides for all supported software packages, and working knowledge of the packages, and hardware devices.
• Utilizes and interprets a wide variety of technical manuals, guides and references to setup, install, troubleshoot and upgrade computer devices and related software.
• Ensures that the life-cycle-replacement (LCR) of information and associated IT assets, to include collection, processing, storage and disposal, is effectively managed and integrated throughout the Command.
• Manages Directorate Active Directory (AD) accounts and their compliance, and Enterprise Email and requests.
• Maintains client computer security and ensures system integrity.

Starting at $86,962 Per Year (GS 12)

• Analyze incident request trends and patterns in order find opportunities to improve services.
• Analyze, document, and plan for additions, upgrade, or configuration to ensure proper application software and web services.
• Analyze hardware and software problems for on-the-spot repair/replacement or referral for other repairs.
• Remove, reinstall or reconfigure desktop software or web services in order to correct issues.
• Monitor helpdesk system for newly submitted tickets, documents, and update existing tickets until complete resolution.
• Test new software deployment packages and Operating System images and provide feedback or solutions.

Starting at $73,286 Per Year (GS 11-12)

• Assist in conducting studies of costs, benefits and detailed capabilities of computer hardware or software
• Investigate equipment failures and malfunctions for immediate repair or correction.
• Diagnose hardware and software issues.
• Provides technical advice on the automated backup system solutions.
• Determine, establish, and maintain an IT equipment repair inventory.
• Provide maintenance and repair support for acquiring, installing, and operating microcomputers, peripheral equipment and associated software.

Starting at $73,286 Per Year (GS 11)

• Assist customers in configuring standard and unique software packages.
• Investigate equipment failures and malfunctions for immediate repair or correction.
• Determine, establish, and maintain an IT equipment repair inventory.
• Diagnose hardware and software issues.
• Provide maintenance and repair support for acquiring, installing, and operating microcomputers, peripheral equipment and associated software.

Starting at $73,286 Per Year (GS 11)

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

Starting at $43,550 Per Year (CO 5-9)

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

Starting at $39,576 Per Year (CO 5-9)

• The duties may include, but are not limited to:
• Serves as a Senior Analyst and recognized expert on budget matters on behalf of the BPAS Chief.
• Assists the in the development of broad overall budget and program policies for APHIS.
• Serves as an Agency expert in resolving issues or accomplishing goals related to the budget by bringing together relevant managers or officials (within the Agency and from outside).
• Facilitates resolution of problems or conflicts regarding budget allocations and flow of information within the Agency, among Agencies, the Department, and Office of Management and Budget (OMB).
• Prepares Agency-level reports and special analyses related to the APHIS budget as well as high-level briefing documents and testimony for Congressional budget hearings.
• Represents APHIS Budget Officer/BPAS Chief in meetings with Departmental Management, OMB, and Congressional staff.
• Works with APHIS leaders and programs in collecting and analyzing budget information used to meet requirements of annual budget process.
• Facilitates integration of performance planning within the Agency’s budget process and provides leadership in developing useful and informative performance metrics.
• Monitors Agency spending and compliance with Departmental, OMB, and legislative requirements.

Starting at $139,395 Per Year (GS 14)

For a Technician career that’s future proof DriveForwards

A lot’s changing for automobile technicians right now. At TrustFord, we’ve got the training to keep you up to date on everything from electric vehicles to state-of-the-art features like voice-recognition controlled playlists. As the largest Ford dealership in Europe, we’ll take good care of you, too. With benefits from 33 days’ holiday to heavily discounted cars, you can Drive Forwards in style as a Technician here.

About You:

To deliver high standards of technical advice, service and maintenance to all our TrustFord customers.
Own a full valid driving license, an NVQ 3, City & Guilds or equivalent.
Have previous Automotive Mobile Service Vehicle Technician experience.
Do you have diagnostic and commercial vehicle experience?

During your first 12 months of Employment, you will be trained to IMI Level 3 in Electric Vehicle Maintenance and repair to ensure your skills remain relevant throughout your career with us.

A Day in the Life of a Mobile Service Technician

In addition to receiving a competitive salary, for the right candidate this position will offer:

Performance Related Bonus
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Industry leading package
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
Toolbox Insurance

Requirements:

Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Discuss options of FLEXIBLE WORKING. To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

Proud member of the Disability Confident employer scheme

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

As a US Tech Service Change Management and Communication Specialist, you will facilitate smooth organizational transitions through effective strategies and communication plans. This role involves collaborating closely with directors, managers, and various teams to support change adoption, manage communication channels, provide input on training programs, mitigate risks, work with existing project teams, integrate change activities into project plans, and assess organizational readiness for change. By tracking and analyzing key performance indicators (KPIs), the Specialist will ensure the effectiveness of these efforts, driving successful transitions and fostering a culture of continuous communication improvement within the organization.

Primary Responsibilities:

• Apply change management processes and tools to develop comprehensive strategies supporting the adoption of project or initiative-related changes throughout the US service organization.
• Support the design, development, delivery, and management of all communication channels, including but not limited to podcasts, newsletters, and training calls.
• Provide valuable input, document requirements, and contribute to the design and delivery of training programs aimed at facilitating organizational change.
• Identify, analyze, and prepare risk mitigation tactics associated with the introduction of new dashboards, CRM enhancements, policy changes, or strategies.
• Consult and coach project teams on maximizing the effectiveness of change management practices and associated communications.
• Integrate change management activities seamlessly into project plans to ensure alignment with organizational objectives.
• Conduct thorough impact analyses and assess the organization's readiness for change.

Minimum Requirements:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

• Work hours: Full time
• Travel Requirements: 15%
• Relocation assistance: No
• Sponsorship available: No

ATTENTION: Current Alcon Employee/Contingent Worker

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.