Total 44 Junior Executive level Health / Beauty / Fitness job vacancies in Tampa, Florida

• Will learn to appropriately utilize glucose monitoring machine to collect and document appropriate glucose readings for assigned veteran.
• Maintains a positive therapeutic relationship by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills.
• Utilizes observation skills for data collection, reporting and recording patient/resident observations
• Performs aspects of nursing care to meet patient's needs for the following under closer supervision and direction from a preceptor:

1. Personal Hygiene
2. Physical comfort
3. Activity, Exercise, Rest
4. Nutrition
5. Elimination
6. Prevention of Skin Breakdown
7. Rehabilitative Aspects of Care

• Utilize principles of proper body mechanics while caring for patients
• Reports patient observations to the RN and or other members of the treatment team
• Sets up patient care related equipment
• Organizes and obtains routine supplies and equipment
• Uses proper safety handling practices
• Float within all areas of Nursing GEC based on facility needs

***PLEASE NOTE THAT THIS ANNOUNCEMENT IS OPEN ONLY TO CURRENT PERMANENT ORLANDO VA EMPLOYEES. IF YOU ARE NOT A PERMANENT VA ORLANDO EMPLOYEE, YOU SHOULD NOT APPLY***

The Community Living center (CLC) Nursing Assistants (NAs) are responsibilities include all activities of daily living and general patient care duties to help the healthcare team restore the Veteran to the highest level of independence or remain comfortable toward the end of life. The NA will provide support for diagnostic procedures, nursing treatments, patient charting, and reinforcement of patient education. The performance of these tasks involves direct working relationships with Veterans and participation as a member of the nursing care team in direct service to Veterans.

Nursing Assistant (NA) CLC is a member of the nursing care team and assist licensed nursing staff in the care of patients/residents receiving outpatient care, home, or community living care, or other patients/residents who are in acute, sub-acute or chronic states of illness. The distinguishing factor is that patient/resident assignments typically involve more complex nursing needs which can vary within a range of predictable to unpredictable requirements. The CLC Nursing Assistant at this level also assume more of a peer education/mentorship role by assisting with the coordination of new NA orientation and overseeing/assessing their practical experience while in a clinical setting. They will have the ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Completed work may require routine or detailed higher-level review depending on the complexity of the duties. Demonstrates ability to properly use equipment, materials, and supplies in simple diagnostic and treatment procedures such as glucometer test for blood glucose level, EKGs, bladder scanning, collection of urine samples, sputum, and stool. Delivers samples to lab and picks up blood products from the blood bank. Safeguards Veteran privacy and maintains confidentiality of all electronic and printed Veteran information according to HIPM guidelines, the Privacy Act, and as stated in the medical center policy on Automated Information Security (AIS). Maintains confidentiality of assigned access code and by exiting (logging out) from the AIS system when leaving terminal. Does not share security codes and does not allow others to use the computer under own security codes. Maintains Veteran confidentiality by not discussing Veteran information except when necessary to authorized staff only in order to meet health care needs. Ensures application of institutional policy to protect information from unauthorized release, loss, alteration, or deletion. Does not use thumb-drives or other means, such as photocopying, to remove Veteran data from the medical center. Position required to maintain a safe NHPPD.

The duties for the Community Living Center Nursing Assistant include but not limited to:

• Plans, organizes, and prioritizes assigned workload.
• Assists providers and nurses in the performance of diagnostic examinations or procedures such as vital sign monitoring, obtaining weight and height, preparing/positioning Veterans.
• Records basic data and patient responses, reporting significant changes to the RN.
• Performs a complete range of patient care related to urinary and bowel elimination, feeding, oral intake, oxygenation, and other duties as assigned by the RN after competency has been demonstrated.
• Collects and labels specimens (urine, stool, and sputum). Delivers specimens to the laboratory section of the facility.
• Assists by positioning and draping as well as emotionally supporting patients/residents during a variety of diagnostic and treatment procedures.
• Measures and records intake and output.
• Able to observe Veterans' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner.
• Maintains a clean, safe, environment of care that is conducive to Veteran privacy and rehabilitation.
• Assists in orienting patients/residents to the outpatient and/or inpatient hospital environment.
• Follows established SOPs and checklists in the use, set up, pre-cleaning, storage, reprocessing, and maintenance of all Reusable Medical Devices, as applicable.
• Meets education requirements for Information Security and Patient Privacy.

The Program Assistant serves as the resource person for intermediate level data analysis and administrative leadership and coordination in the development, implementation, evaluation, interpretation, revision, and when necessary, corrective actions for many applicable administrative functions, activities, operations and services for the Office of Chief of Staff.

Major duties include but are not limited to:

• Interacts with clinical leadership and their administrative staff in support of clinical committees and programs and tracks follow up actions and reporting materials that are directly under the Deputy Chief of Staff.
• Collects clinical program and patient care data via VISTA, VSSC, and ProClarity Cubes to analyze Access, Physician Productivity, SAILS, VACC, etc.
• Prepares draft reports, charts, briefing slides based on data collection and guidance from the DCOS, and HSS for Clinical Programs.
• Assists with tracking and planning of continuing educational activities in collaboration with the Medical Center Education Service; works with administrative staff to maintain records and documentation of all mandatory training requirements for all staff directly under the DCOS supervision.
• Maintains competency files and personnel folders on employees and clinical service chiefs under DCOS.
• Coordinates functional statements, position descriptions, performance standards and competencies under the guidance from the HSS/DCOS.
• Responsible for systems maintenance of annual performance appraisals for all GS employees, Title 38 proficiency evaluation cycle, and Executive Career Field employees.
• Performs cost analysis of expenditures and advises the SNCOS and the COS for the special projects and programs for any additional funding requirement.
• Monitors consultant costs and utilization for all clinical services in coordination with Fiscal Service.
• Coordinates with clinical service administrative staff and HR to ensure annual consultant agreements are in place and the utilization of consultants meet within the salary agreement.
• Perform other related duties as assigned.

Duties include but are not limited to:

• Provides administrative support to the Chief Medical Officer (CMO), Assistant Chief Nurse (ACN) and Administrative Officer (AO). Maintains appointment calendars for the CMO, CNA and AO and assists with their travel paperwork for authorized absence and local travel.
• Manages and maintains records for competency folders on all clinic personnel, to include FPPE/OPPE, performance appraisals, TMS training and continuing education; assists in the preparation of employee travel paperwork and claims.
• Maintains records on personnel actions, education, congressional inquiries, and affiliations with many colleges through multiple disciplines.
• Plans and performs general support services, such as coordination and assignment of clerical duties, volunteer program. VA work-study program, without compensation appointments, and requests funds for fund control points.
• Serves as human resources liaison for all units of the clinics; coordinates creation and update of position descriptions and functional statements; coordinates paperwork for employee awards, authorized absences, advanced sick leave and family medical leave.
• Acts as timekeeper in the absence of primary timekeeper for time and attendance units in the clinic.
• Performs the functions and duties of the PIV sponsor for the outpatient clinic and adjacent community based outpatient clinics.
• Liaison for Veterans Service Offices, DAV, and all other veteran organizations.

Duties listed but are not limited to:

• Maintain a positive therapeutic relationships by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills
• Begins to utilize observation skills for data collection, reporting, and recording patient/resident observations
• Learning to perform aspects of nursing care to meet patient's needs for the following under close supervision and with direction/guidance from a preceptor:
  • Personal Hygiene
  • Physical Comfort
  • Activity, Exercise, Rest
  • Nutrition
  • Elimination
  • Prevention of Skin Breakdown
  • Rehabilitative Aspects of Care
  • Turning and repositioning
• Maintaining a safe clean and therapeutic environment for patients by performing such activities as checking equipment, assessing safety hazards, straightening procedural and storage areas, cleaning stretchers and wheelchairs between patient uses.
• Participate in maintenance of an optimal infection control program.
• Recognizes changes in the patient's condition and behavior and reporting this to the registered nurse.

These positions are located within the Health Administration Service. The tours of duty will be established based on demand of the work area. The AMSA is expected to present to work in a professional manner in accordance with acceptable workplace behavior and established tours of duty. The AMSA monitors encounters, consults, patient calls, new consult appointments for primary work assignment and assists with secondary as needed, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Serves as a customer service relations provider and assists in the resolution of Veterans' concerns.
• Assists Veterans with scheduling appointments with clinical providers.
• Responsible for the validation of patient demographic and insurance information.
• Acts in the capacity of liaison between patients, team members as well as specialty and ancillary services.
• Provides information and technical support on availability of services, points of contact and necessary authorizations and approvals.
• Utilizes computer technology to ensure continuity of care through accurate patient information, communication and documentation.
• Monitors the status and progress of work and makes necessary adjustments in accordance with established priorities.
• Ensures all training requirements are met.
• Trains unit members in the accomplishment of new tasks or projects.

The Advanced Scheduling Clerk was established as a part of the national initiative, Community Care Coordination, in which all facilities are now directed to coordinate all non -VA medical care appointments for the Veteran. The Advance Scheduling clerk performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Community Care unit.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Assists Veterans with scheduling appointments with clinical providers.
• Follow-up after appointment to ensure attendance, and check-up for additional procedures.
• Informs providers in any change to patient's Community Care medical appointment.
• Prepares medical documentation for scanning into Veteran's electronic medical record.
• Regular meetings with supervisor and Community Care Nurses to manage and coordinate patient care.
• Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox.
• Guides patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor.
• Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits and Community Care Eligibility.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 20614F
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Customer Service

• Shows courtesy, respect, and a positive attitude for patients, co-workers and the public
• Provides assistance to customers with questions or concerns, provides service recovery

• Sets up operatory and/or surgery suite for planned dental procedure and cleans dental unit for timely turnover
• Passes instruments safely, accurately, and efficiently
• Keeps operative field clear of debris and retracts oral tissues effectively and comfortably
• Prepares dental medicaments and impression materials per manufacturer's instructions
• Accomplishes all intra-operative procedures within standard infection control protocols
• Assists in routine general dental procedures using concepts of four-handed dentistry
• Assists in specialized dental procedures, such as oral surgery, endodontics, periodontics, prosthodontics, implant placement and restoration
• Maintains both routine and specialty dental equipment per manufacturer instructions and dental service standards

• Exposes both standard and specialty dental imaging (i.e. TMJ, ceph, cone beam) in traditional and/or digital formats
• Modifies settings to achieve the images as requested by the provider
• Images arc characterized by diagnostic quality, accurately oriented and exposed
• Dental imaging safety techniques are utilized, and retakes are minimized
• Imaging requests are accomplished within the desired time frame

• Proficient and demonstrate competency and the ability to set up and/or reprocess Reusable Medical Equipment (RME) for all equipment, as applicable.
• Demonstrates proper infection control procedures in setting up and cleaning operatories
• Disinfects oral appliances to prevent cross contamination
• Properly prepares instruments for transfer to SPD for sterilization
• Follows all Standard Operating Procedures for Reusable Medical Equipment
• Works closely with SPD to ensure availability of instruments so that clinical care is not delayed
• Demonstrates proper infection control procedures in exposing images

• Assists in filling gaps in the doctor's schedule due to late cancellations and failed appointments
• Initiates computerized progress note
• Assists dentist in charting findings and treatment plans in patient records

• Maintains patient confidentiality per HIPAA with written and verbal information
• Follows computer security regulations

• Modifies care as necessitated by patient's age and abilities (patient transfer and position)
• Provides accurate and understandable instructions to patients
• Participates in patient identification and time out per Joint Commission requirements
• Monitors patient condition during treatment, being alert for signs of physical distress

• Complies with Employee Education requirements
• Completes mandatory annual safety training sessions

• Pours impressions and prepares study models
• Makes final denture impression trays and prepares bite rims
• Fabricates athletic mouth guards and fluoride trays
• Performs other dental laboratory functions as time and skill levels allow

• Monitors patient vital signs (BP, pulse, pulse oximeter} and condition during invasive treatment and during recovery period following procedure
• Applies topical anesthetic at the injection site
• Applies topical fluoride
• Makes impressions for diagnostic casts and preliminary impressions for prosthetic fabrication
• Removes plaque and soft debris from removable prostheses
• Provides patient preventative education and oral hygiene instruction
• Provides post-operative and other appropriate patient education

Customer Service

• Shows courtesy, respect, and a positive attitude for patients, co-workers and the public
• Provides assistance to customers with questions or concerns, provides service recovery

• Sets up operatory and/or surgery suite for planned dental procedure and cleans dental unit for timely turnover
• Passes instruments safely, accurately, and efficiently
• Keeps operative field clear of debris and retracts oral tissues effectively and comfortably
• Prepares dental medicaments and impression materials per manufacturer's instructions
• Accomplishes all intra-operative procedures within standard infection control protocols
• Assists in routine general dental procedures using concepts of four-handed dentistry
• Assists in specialized dental procedures, such as oral surgery, endodontics, periodontics, prosthodontics, implant placement and restoration
• Maintains both routine and specialty dental equipment per manufacturer instructions and dental service standards

• Exposes both standard and specialty dental imaging (i.e. TMJ, ceph, cone beam) in traditional and/or digital formats
• Modifies settings to achieve the images as requested by the provider
• Images arc characterized by diagnostic quality, accurately oriented and exposed
• Dental imaging safety techniques are utilized, and retakes are minimized
• Imaging requests are accomplished within the desired time frame

• Proficient and demonstrate competency and the ability to set up and/or reprocess Reusable Medical Equipment (RME) for all equipment, as applicable.
• Demonstrates proper infection control procedures in setting up and cleaning operatories
• Disinfects oral appliances to prevent cross contamination
• Properly prepares instruments for transfer to SPD for sterilization
• Follows all Standard Operating Procedures for Reusable Medical Equipment
• Works closely with SPD to ensure availability of instruments so that clinical care is not delayed
• Demonstrates proper infection control procedures in exposing images

• Assists in filling gaps in the doctor's schedule due to late cancellations and failed appointments
• Initiates computerized progress note
• Assists dentist in charting findings and treatment plans in patient records

• Maintains patient confidentiality per HIPAA with written and verbal information
• Follows computer security regulations

• Modifies care as necessitated by patient's age and abilities (patient transfer and position)
• Provides accurate and understandable instructions to patients
• Participates in patient identification and time out per Joint Commission requirements
• Monitors patient condition during treatment, being alert for signs of physical distress

• Complies with Employee Education requirements
• Completes mandatory annual safety training sessions

• Pours impressions and prepares study models
• Makes final denture impression trays and prepares bite rims
• Fabricates athletic mouth guards and fluoride trays
• Performs other dental laboratory functions as time and skill levels allow

• Monitors patient vital signs (BP, pulse, pulse oximeter} and condition during invasive treatment and during recovery period following procedure
• Applies topical anesthetic at the injection site
• Applies topical fluoride
• Makes impressions for diagnostic casts and preliminary impressions for prosthetic fabrication
• Removes plaque and soft debris from removable prostheses
• Provides patient preventative education and oral hygiene instruction
• Provides post-operative and other appropriate patient education

***PLEASE NOTE THAT THIS ANNOUNCEMENT IS OPEN ONLY TO CURRENT PERMANENT VA EMPLOYEES. IF YOU ARE NOT A PERMANENT VA EMPLOYEE, YOU SHOULD NOT APPLY***

These positions are located at the Orlando VA Medical center, 13800 Veterans Way, Orlando, FL 32827.

The Acute Care Nursing Assistant (NA) responsibilities include all activities of daily living and general patient care duties to help the healthcare team restore the Veteran to the highest level of independence or remain comfortable toward the end of life. The NA will provide support for diagnostic procedures, nursing treatments, patient charting, and reinforcement of patient education. The performance of these tasks involves direct working relationships with Veterans and participation as a member of the nursing care team in direct service to Veterans.

Nursing Assistant (NA) Acute care is a member of the nursing care team and assist licensed nursing staff in the care of patients/residents receiving outpatient care, home, or community living care, or other patients/residents who are in acute, sub-acute or chronic states of illness. The distinguishing factor is that patient/resident assignments typically involve more complex nursing needs which can vary within a range of predictable to unpredictable requirements. NAs at this level also assume more of a peer education/mentorship role by assisting with the coordination of new NA orientation and overseeing/assessing their practical experience while in a clinical setting. They will have the ability to recognize and react to emergent patient/resident care situations and intervene while waiting for assistance. Completed work may require routine or detailed higher-level review depending on the complexity of the duties.

The duties for the Acute Care Nursing Assistant include but not limited to:

• Plans, organizes, and prioritizes assigned workload.
• Measures and records intake and output.
• Demonstrates ability to properly use equipment, materials, and supplies in simple diagnostic and treatment procedures such as glucometer test for blood glucose level, EKGs, bladder scanning, collection of urine samples, sputum, and stool. Delivers samples to lab and picks up blood products from the blood bank.
• Records basic data and patient responses, reporting significant changes to the RN.
• Assists by positioning and draping as well as emotionally supporting patients/residents during a variety of diagnostic and treatment procedures.
• Reports the condition of wounds and skin and any reaction to or results of treatment.
• Able to observe Veterans' physical or emotional status and refer deviations and/or problems to supervisor in a timely manner.
• Performs a wide variety of duties aimed at increasing the comfort and spirit of the Veteran.
• Assists in orienting patients/residents to the outpatient and/or inpatient hospital environment.
• Transports patients/residents after discharge or to activities as needed.
• Follows established SOPs and checklists in the use, set up, pre-cleaning, storage, reprocessing, and maintenance of all Reusable Medical Devices, as applicable.

Major duties include, but are not limited to:

• Organizes and plans activities and meetings for Whole Health including making travel arrangements for conferences and meetings for staff.
• Maintains confidentiality in communicating sensitive information and in
  handling confidential materials.
• Helps maintain cascade call list.
• Serves as Information Manager and PIV Pin Re-setter for Whole Health.
• Serves as education and assistant for computer related applications for staff.
• Initiate requests for purchase of supplies and equipment that are of special interest to this section.
• Serves as Records Liaison and timekeeper for Whole Health.
• Attends and records, finalizes and distributes the minute of professional staff meetings, committee meetings, and counseling sessions, etc.
• Tracks educational training to ensure mandatory training has been completed by Whole Health employees.
• Uploads Competency folders for all employees and keeps the records up to date.
• May help with outreach and tabling events as needed.
• Other duties as assigned.

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, accuracy and timeliness of scheduling appointments, and compliance with National Radiology Scheduling Directives and Medical Center Policies.

Lead Medical Support Assistant duties consist of but are not limited to the following:

• Scheduling/coordinating appointments using advanced clinic access principles.
• Daily review of active/pending consults and open Return to Clinic Orders (RTC's), Electronic Wait,
• Recall list and Audio-care communications, VeText, Near report and VA Online Scheduling for accuracy and disposition.
• Pulls reports to ensure that the work has been completed.
• Conducts reviews to ensure quality of work and to ensure accurate and timely scheduling of appointments.
• Assure staff collect, scan, and update health insurance information serving a major role in the revenue process.
• Train staff to ensure is in compliance, reporting quality assurance, and budgetary initiatives.
• Develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues, action plans, monitoring and reporting.
• Acting as a receptionist at the clinic, either face-to-face or telephonically
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

The Advanced Scheduling Clerk was established as a part of the national initiative, Community Care Coordination, in which all facilities are now directed to coordinate all non -VA medical care appointments for the Veteran. The Advance Scheduling clerk performs a variety of administrative tasks associated with maintaining and supporting the work performed in the Community Care unit.

The Advanced Medical Support Assistant duties consist of but are not limited to the following:

• Assists Veterans with scheduling appointments with clinical providers.
• Follow-up after appointment to ensure attendance, and check-up for additional procedures.
• Informs providers in any change to patient's Community Care medical appointment.
• Prepares medical documentation for scanning into Veteran's electronic medical record.
• Regular meetings with supervisor and Community Care Nurses to manage and coordinate patient care.
• Schedules appointments and processes authorizations utilizing HSRM, CTM, CPRS, DST, Consult Toolbox.
• Guides patients through the Community Care programs, inputs referrals, sends authorizations, documents complaints, and provides follow-up and suggests resolutions to supervisor.
• Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits and Community Care Eligibility.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 20614F
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties:

• Determine the method of payment for authorized and unauthorized ambulance claims submitted.
• Investigate authorizations, orders and/or utilizes the Computerized Patient Record System (CPRS) to review medical records.
• Ensure that the appropriate fund control is used and referenced when processing requests.
• Explain regulatory guidelines to beneficiaries.
• Maintain and control filing systems in accordance with VA regulations.
• Arrange all modes of transportation via- air ambulance, commercial air, taxi, ambulance, bus, etc.
• Secure reservations and tickets from carriers.
• Reconcile vouchers and reviews requests for reimbursement for travel costs.
• Utilize a wide range of electronic systems and programs to include VISTA, CPRS, Beneficiary Travel Dashboard, etc.

The Lead Medical Support Assistant (MSA) routinely interacts with the Medical Support Assistant staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, accuracy and timeliness of scheduling appointments, Scheduling Directives, and Medical Center Policies.

The Lead Medical Support Assistant duties at this level consist of but are not limited to:

• Assures coverage of all areas of responsibility.
• Coordinates the daily work schedules of the Medical Support Assistants.
• Ensures orders are protocol, correct patient preps are utilized, and patients are properly scheduled.
• Adjusts workload assignments based on staffing levels and frequent rounding.
• Assists with scheduling objectives to maintain compliance with access to care.
• Updates & verifies demographic information, schedules appointments, collects insurance information, administratively manages. requests, and notifies the patient of their scheduled appointment.
• Conducts ongoing review to ensure quality of work.
• Ensures compliance with applicable policies and procedures in scheduling directives, patient information collection management, insurance captures, pre-registration and open encounter management.
• Ensures accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits.
• Assists all Imaging Medical Support Assistants with questions regarding Scheduling Directives, Business Rules, and Local Procedures.
• Extracts & analyzes data to provide timely delivery of management reports and action required for all Program metrics that support the performance measures of senior management.
• Provides guidance to staff members to include changes in policies and procedures.
• Orients and provides on-the job training for new and current employees.
• Acts as a liaison between Advanced Medical Support Assistants /Medical Support Assistants and staff on conflicts.