Total 3 job vacancies by 101 Riverside Hospital, Inc.

Overview
The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.
• Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.
• Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

• High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)

Commitment

• Team members will have a minimum scheduling commitment of 24 hours per week. Shifts available on the Middle Peninsula with the ability to float to different Riverside Physician Practices.

Hours

• Day shift Monday-Friday

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

• Demonstrate the ability to provide consistent, high quality meal service to all retail customers. Demonstrate knowledge and ability to set-up, replenish, and break-down service lines/stations following established Department policies and procedures. Assist other team members in completing tasks and serving customers. Maintain open line of communication with kitchen team to avoid delays in food service.
• Demonstrate the ability to operate the POS cash register, count register accurately, make bank deposits and follow appropriate cash handling procedures.
• Demonstrate commitment to customer service by placing service to the retail customer at the forefront of every interaction completed throughout the day. Demonstrate positive interaction and support of all team members to provide seamless, timely and accurate meal service to the customer.
• Demonstrate the knowledge of basic food preparation techniques including receiving, storing, preparation, holding and chilling of food items. Possess knowledge of weights and volume measurements. Demonstrate the competence to complete prep work including, but not limited to slicing lunch meat, chopping fruits & vegetables, preparing salads and sandwiches, short order grill cook, specialty pizza prep, handcrafted specialty coffee/tea hot and cold beverages, etc. Serve in Retail locations demonstrating competence in food presentation, proper portion control, and plating techniques.
• Demonstrate the ability to operate various kitchen equipment. Demonstrate the competency to properly clean and sanitize equipment. Maintain overall cleanliness of food preparation, service and customer retail areas.
• Maintain a working knowledge of food safety, infection control and sanitation regulatory compliance requirements and Food & Nutrition Services policies & procedures and consistently comply with temperature, quality, sanitation & storage at all key steps in the process. Follow First-in/First Out food storage and labels and date all products according to Food & Nutrition Service policy and alerts management of any discrepancies to the norm.

• High School Diploma or GED, (Required)

• 1 year Food Service experience in retail and/or food preparation (Preferred)

• Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 Days(Required)
• Food Handlers Card (FH) - VA State - ANSI-approved Food Handlers certificate program within 30 Days(Required) or
• Food Protection Manager - VA State - ANSI approved Food Protection Manager Certification - VA State (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

Overview
The Food Service Supervisor provides oversight and direction to teams responsible for patient/resident, retail, and catering services (as applicable). They coordinate and lead, in conjunction with others on the department management team, to ensure that all meals are prepared and served in accordance with food safety regulations and guidelines as well as meeting therapeutic nutritional guidelines. Able to lead and engage a diverse team, providing the necessary training required to execute specific position requirements while assisting them to work toward their full potential. May take full department responsibilities in the absence of the manager/director.

What you will do

• Ensures efficiency in kitchen/retail operations by holding the team accountable for following established workflow processes/scheduled hours/assignments and documentation of all food, safety and sanitation protocols. Works with team to prioritize workload and consistently prepare/assemble/serve food in a timely manner. Remain knowledgeable on current patient/resident census and anticipated retail volume. Coordinates need to increase/decreases in production/preparation volumes with the culinary team/Department management.
• Where applicable (facility specific), responsible for maintaining accurate accounting functions (i.e. daily and monthly reports such as meal statistics, unit orders) daily cashier operations which may include settling cash drawers, and depositing bank bag monies. Supports personal departmental productivity by recommending creative changes.
• Demonstrates positive customer service behaviors consistently. Strives to meet/exceed the needs of the facility's customers/patients by demonstrating flexibility and sense of urgency to create an exceptional dining experience.
• Ensures compliance with all regulatory and food sanitation and safety regulations as well as compliance with all Riverside Health System and Food & Nutrition Service policies and procedures. Promotes and maintains a safe work environment for team and customers. Identifies and acts to resolve variances or suspected noncompliance to management.
• Demonstrates positive leadership skills through supportive behaviors that include developing/educating staff on policies/procedures/best practices/strategic goals. Engages in the on-boarding initiative by seeking out opportunities to engage new employees to reduce turnover.
• Demonstrates the ability to assist in maintaining food cost and the accuracy of inventory levels in direct correlation to the need for food and supplies including that required for special functions. Responsible for monitoring/reporting all foods/supplies used to assist with accurate billing to other departments.
• Effectively utilizes technology to increase efficiency including Food & Nutrition software, patient electronic health system (iCare), maintenance work order system, Kronos. Where applicable, assists department leadership in providing oversight of patient/resident diet office procedures and team workflow processes.
• Demonstrates teamwork by assisting co-workers with the care of their customers; addresses customer’s needs regardless of assignment. Assists others to complete tasks when necessary. Is competent in providing staff and peer relief coverage as necessary.

Qualifications

Education

• High School Diploma or GED, (Required)

Experience

• 2 years Healthcare or hospitality food service experience (Required)

Licenses and Certifications

• Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 Days(Required)
• Food Protection Manager - VA State - ANSI approved Food Protection Manager Certification - VA State within 180 Days(Required)
• Certified Dietary Manager Certified Food Protection Manager (CDM CFPP) - Association of Nutrition & Foodservice Professionals (ANFP) (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.