Total 3 job vacancies by 0100 KeyBank National Association

Location:

The KPB Associate provides trust administration support to enable Trust Officer(s) to effectively manage the administration of fiduciary accounts while maintaining an optimal level of client service. Provide sales support to the assigned Trust Officer(s).

ESSENTIAL JOB FUNCTIONS

Trust Administration Support

• Performs day-to-day functions on assigned accounts accurately and by necessary deadlines (i.e., open accounts, close accounts, asset maintenance, process bills, cash receipts, etc.); interfaces with centralized support areas such as Fiduciary Control Group, Trust Risk Management, Trust Operations, Trust Tax, Revenue Administration and Trust Real Estate to ensure completion.
• Provides front-line service to clients in a telephone delivery channel environment. Handles inbound client calls on an ACD line.
• Reads and understands Trust Agreements and related documents for administrative purposes.
• Manages fee maintenance as directed by Trust Officer.
• Monitors accounts on a daily basis for overdrafts and un-invested cash and keeps Trust Officer informed.
• Uses cash forecasting to determine approximate amount needed in accounts over a period of time based on the account’s needs and trends, working closely with the Investment Officer.
• Discovers, analyzes and researches account problems and recommends solutions as appropriate.
• Establishes and maintains orderly record keeping system, ensuring maintenance of confidential account files and proper workflow.
• Prepares various reports, correspondence, technical documents and special projects as requested.

Client Management

• Builds and maintains strong client contact and provides sales support to team

• Identifies client needs and revenue enhancement opportunities.
• Follows-up on client issues and relays information to clients through correspondence, telephone communications and conferences.
• Resolves client requests and refers complex inquiries to Trust Officer.
• May serve as primary contact for some account relationships.

Team Collaboration

• Assists Trust Officer with planning client meetings and preparing client presentations, as needed
• Assists Trust Officer in managing business pipeline activity through Salesforce.
• Provides backup for other Associates. Including but not limited to processing mail and depositing checks and other support functions.
• Builds and maintains effective working relationships with other team members to ensure high quality and timely administration of assigned fiduciary accounts.

Compliance

• Maintains compliance with all internal policies and procedures as well as with regulatory requirements.
• Assumes accountability for all work on assigned accounts
• Keeps current on the latest developments in trust law, tax law and other issues related to the trust business.
• Participates in professional training opportunities including seminars and self –learning opportunities 

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Location:

About the Job 
Credit Associates are experienced commercial underwriters who are responsible for reviewing and analyzing all types of credit information on existing and prospective customers with total commitments up to $10 million. This position will primarily support clients originating from the Business Banking and Middle Market Lines of Business. This underwriting role assists in structuring new requests, as well as completing renewals, while independently managing workflow and communication with partners. Credit Associates are required to decision loans within an assigned lending authority, and make educated, well-thought recommendations when decisioning requires a higher-level approval authority. This position reports to an Underwriting Team Lead.
 
Essential Job Functions 

• Review financial statements and all other relevant financial analysis as well as non-financial data to develop a concise focused analytical foundation for a credit decision.

• Collaborate with bankers and credit partners to drive the efficiency and effectiveness of the credit process to meet client expectations.

• Responsible for the development of quality credit memos and adherence to KeyBank’s credit policy.

• Decision loans within delegated authority or recommend decision to appropriate credit partner.

• Monitor and identify risks within the existing portfolio.

• Identify and escalate material issues or trends in a timely manner.

• Serves as mentor, coach and trainer for the analyst and junior underwriting staff.

• Periodic projects related to strategic initiatives and evolving risk management environment. 

Required Qualifications 

• At least two years of commercial underwriting experience ($1MM - $10MM in commitments)

• Bachelor's degree with a preferred focus on business course work, or equivalent work experience

• Firm understanding of commercial credit underwriting/approval methodologies.

• Satisfactory understanding and knowledge of commercial credit policies, procedures, and loan systems

• Commitment to core values; Teamwork, Respect, Accountability, Integrity, Leadership

• Ability to work well individually as well as part of a team

• Demonstrated business writing and communications/presentation skills

• Satisfactory knowledge and proficiency in working with personal computers and business software (e.g. Microsoft Office - Word, Excel)

• Eligibility to work permanently in the U.S.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Location:

Job Summary
The HL Enterprise Retail Sales Manager (ERSM) reports directly to the Home Lending Market Leader and is accountable for creating an engaging sales culture for employees to develop the skills and confidence required to grow the business by helping new and existing clients with home lending solutions. (ERSMs) prioritize and lead delivering Crazy Good Service to all clients. The ERSM primary responsibilities are to recruit external LO talent, lead a span of 3-8 loan officers (spans of control are defined by National Sales Executive and ML) and lead production representative of their local market, branch referred business and Key Private Bank (KPB) referrals and KPB mortgage trade areas. The ERSM leads a team of Mortgage Loan Originators (MLO's and CDLOs) effective at originating high quality home lending originations and must demonstrate expertise with the local real estate market attributes (property taxes, transfer taxes, millage rates, etc.). This role will develop and lead strategies and tactics in their local markets to build local Center of Influence (COIs) for their MLOs and CDLOs. The position also partners closely with Retail Leaders to increase lending acumen of branch and KPB teammates. The ERSM would also be expected to originate and have a proven book of business and COIs in the local market. The ERSM would be expected to achieve performance goals (quality and productivity) with respect to their own personal production in parallel to achieving the performance goals and expectations as a manager of a team of loan officers.

The ideal candidate for this position will be local to the Philadelphia market and be passionate and experienced with Community Development/CRA lending.

Responsibilities

• Responsible for building, developing, coaching, motivating, and leading a team of Mortgage Loan Originators (MLOs), CDLOs and/or mortgage associates skilled and confident to deliver clients’ full lending needs.
• Responsible for achieving or exceeding mortgage and home equity production goals for both their assigned Retail branch markets and Key Private Bank (KPB) markets. Sets the tone and expectation around partnership and performance objectives. Manages and evaluates performance to achieve respective goals.
• Ensure MLO adherence to the branch and private bank coverage model.
• Accountable for market, branch and KPB market level pipeline management, upfront file quality, drive expected pull-thru and funding rates, and achieving established benchmarks for client NPS scores.
• Serves as a market’s residential real-estate options/products and lending expert with joint accountability/ownership with Retail Leaders, Branch Managers and KPB Leaders to achieve the residential real estate lending production and production goals of their respective branches and KPB markets.
• Manage facilitation, results, and improvements with credit decision escalation process, pricing exceptions, and overall pull through
• Lead and support the development, delivery and execution of training/skill building for branch and KPB employees on changes to all consumer credit products, systems and technology, and processes - building the confidence in branch and KPB employees.
• Maintain an internal and external talent pipeline; hires, trains and onboards new employees grounded in Key’s Financial Wellness mission.
• Build strong collaborative relationships with internal partners to drive excellent client experience, high-quality originations and strong partnerships between branches, operations, underwriting, and fulfillment
• Proactively engage the Area Retail Leaders (ARLs) to facilitate field action and the Consumer Loan Center (CLC) where a pipeline appears stalled; diagnose why and consult/ recommend solutions to improve pipeline
• Responsible and accountable for compliance in all aspects of their geography inclusive of Communicate Reinvestment Act (CRA), Low to Moderate Income (LMI) and MMCT requirements
• Effectively assist MLOs with resolving client complaints within a timely fashion
• Partner with Home Lending Leaders (HLC) leaders to ensure right channel of execution and achieving production success for the assigned markets.
• Ensure MLOs adhere to the Key Home Lending policies, including government regulations; ensure information is properly disclosed to clients. Responsible for overall compliance and quality control within the department - ensuring documentation is appropriate; application packages are timely, quality is acceptable, and timely completion of disclosures.
• Manage employee hours worked in accordance with and compliant with KeyBank’s time tracking policies
• Assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The ERSM is expected to develop referrals to grow Key's home lending business and client base. The ERSM is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality.
• Prospects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunity
• Originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines
• Responsible for gathering documents at the time of registering a loan and is expected to remain, the primary point of contact for the client during the duration of the loan process
• This person is to maintain high standards of client satisfaction and quality, ensure sales/originator systems and workflows are efficiently controlled.
• Develops and maintains in-depth knowledge of products and services as well as knowledge of competitors and competitive products while serving as the subject matter expert within the market
• Maintains proficiency on sales/originator systems and develop and maintain efficient workflows
• Keeps informed of trends and developments in the real estate market and mortgage industry
• Ability to foster internal and external relationships.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree Business or Finance (preferred) or
• Equivalent Experience (required)

Experience Qualifications

• 5+ years Mortgage experience or equivalent retail/lending experience which includes selling financial products (required)
• Proven ability to develop and execute business plans – capable of meeting and exceeding results (required)
• 3+ years Management experience in a retail sales environment (preferred)
• Demonstrated ability to drive a high performing team (preferred)
• Proven network of local real estate COIs and past client book of business (required)

Tactical Skills

• Strong business acumen to include an understanding of financials (P & L), credit and lending practices
• Demonstrated effective leadership with the ability to manage, coach and champion a successful sales team both locally and remotely coupled with the proven ability to lead change.
• Proven ability to establish and maintain collaborative partnerships among the field, LOBs and support partners.
• Excellent interpersonal, motivational, leadership, and organizational skills
• Excellent verbal and written communications skills
• Strong technical, analytical, and problem solving skills.
• Working knowledge of consumer loan underwriting, processing, closing and regulations.
• Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws.

Personal Skills

• Emotional Intelligence
• Decision Making
• Problem Solving
• Collaboration

Practical Skills

• Business Acumen
• Oral & Written Communication
• Risk Management

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $15 per hour. Compensation for this role also includes short-term incentive compensation subject to individual, team, and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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