Total 2,277 Customer Service job vacancies in new romney kent

• Position independently resolves difficult and complicated retired pay actions.
• Pay actions involve the comprehensive audit of pay accounts, correction, and adjustment of several items of pay.
• The incumbent resolves questions of entitlement to additional retired pay compensation.
• Corrects and adjusts retired pay due to retroactive legislative adjustments which affect benefits due from other agencies.
• Determines applicability of payments, and initiates collection of overpayments as necessary.
• Performs other duties as assigned.

The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to:

• Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• The Advanced MSA utilizes multiple computer applications in the performance of above duties.

• Operates electronic cash register and credit card machine.
• Provides excellent customer service while ringing up food items. Inform customers of total amount due. Receives cash and/or credit card from customer, examines for validity and genuineness, and provides correct change.
• Provide basic and routine information to customers concerning dining facility procedures and policies.
• Performs cash counts before opening the cash register and after closing this cash register.
• Safeguards money and keeps cash locked except when making change.
• Reconciles total cash in the cash drawer with end of day sales receipts.
• Completes accountability documentation, make cash deposits, and turns in collection reports. Checks and verifies meal tickets from customers.
• Reports discrepancies to supervisor and the Finance Department.
• Fill and replenish condiments, eating utensils, cups, napkins, beverages, and prepackaged food items in the cafeteria based on set par levels.
• Completes inventory procedures.
• Maintain order and cleanliness of cafeteria and dinning rooms.
• Assist with opening and closing of cafeteria and dining room.
• Performs other related duties as assigned.

As a Administrative Support Assistant your duties will include, but are not limited to, the following:

• Use accounting methods and procedures to maintain, balance, and reconcile multiple accounts, adjust discrepancies, verify accuracy of data, and prepare reports.
• Prepare, review, and edit outgoing correspondence for procedural accuracy, clarity, general policy, conformity, and factual correctness using a computer and word processing software program.
• Communicate time and attendance/leave and human resources information to a variety of individuals within an office.
• Use automated software to make travel arrangements, prepare authorizations and vouchers.

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a/an Program Support Assistant, you will:

• Assist the Branch Chief, servicing and technical staff in matters pertaining to the Federal Claims Collection Act of 1966, as amended; the Debt Collection Act of 1982, and the Debt Collection Improvement Act of 1996.
• Act as the control point for servicing and technical staff in coordinating and tracking actions initiated and completed by maintaining the appropriate tracking, follow-up, and suspense registers, logs and reports.
• Compose routine letters and memos to program participants and other HUD offices as directed.
• Prepare narrative and statistical reports concerning activities undertaken on a daily, weekly, monthly, quarterly, fiscal year end, calendar year end and cumulative basis.

• Assist the State Conservation Engineer in coordinating operation/maintenance, inspection, and other dam safety related activities on watershed structures formerly constructed with USDA funding or technical assistance.
• Coordinates with engineers, regulating boards, and others responsible for developing and implementing storm water and erosion control regulations in urban areas.
• Makes periodic quality reviews of notes, drawings, designs, and installations for compliance with policies, procedures, and/or specifications.
• Advises, assists, and trains field personnel on techniques of civil and agricultural engineering including erosion control, livestock watering systems, waste management, water quality, and general engineering applications.
• Provides reviews of high job class engineering projects as required by policy.

Duties and Responsibilities

-Manage written and faxed correspondence, and paper medical records within teamlet/team and coordinate release of information in accordance with policy
- Develops and maintains effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (ie: assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates and or processes secure messaging with the patient and team).
- Coordinates community care appointments and additional requests for care with non-VA medical facilities
- Assists other VA teams in understanding community care eligibilities regarding the Mission Act of 2018
- Assists CITC RN in care coordination of referrals
- Follows up with community vendors to ensure appointment completion and obtaining of medical records
- Enters appropriate information into the electronic record utilizing CPRS, HSRM and PPMS
- Manages patient systems to verify and validate accuracy and resolve issues
- Evaluates and triages scheduling to meet recommendations by clinician regarding urgency of the referrals
- Independently recognizes the urgency of the consults and schedules care in accordance (Warm hand offs)
- Accurately schedules the full spectrum of medical care including but is not limited to appointments, procedures, surgery, and imaging throughout all specialties to include follow up of no show and cancellation of appointments as it relates to facilitating care in the community for Veterans
- Clearly communicates appointment care details to the Veteran or point of contact for Veteran
- Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction, Consult Toolbox and business rules
- Manage assignments and appropriate care utilizing the following software programs (CPRS, HSRM, PPMS, Vista Access, Vista Scheduling, REFDOC, FAXCOM, SEOC, EPCS and Fax Queue.
- Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes
- Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member
- Complete MSA eligibility verification with screening tool to determine risk assessment with CAN Score
- Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with customers of the CITC department to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Employee provides rotational coverage as assigned between the various areas within assigned facility.
- Advanced MSA may request review of process and possible changes for efficiency via email or during weekly MSA meetings where MSA Supervisor allows all MSA's to participate in discussion with regards to all MSA processes, any scheduling barriers, authorization concerns and billing issues.
- Performs other duties as assigned based on Care in the Community requirements of the Field Guidebook.

Work Schedule: Monday through Friday 8:00 a.m. - 4:30 p.m.
Telework: Available
Functional Statement #: 21Q78-A

Major Duties

• Supervisory/managerial duties
• Financial and property resource management
• Natural and cultural resource management and stewardship
• Leadership and organizational vision for park operation and visitor experience
• Civic engagement and public affairs

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Gather and compile planning data on rural and/or urban sites, including physical features such as soil limitations, erosion, surface drainage, and sedimentation.
• Prepare basic natural resources conservation plans where soil survey information is available.
• Schedule follow up with landowners or operators to check progress of conservation practices that are under construction.
• Reviews and makes simple adjustments when necessary to practices according to NRCS Practice Standards and specification.
• Presents material on practice application and specifications at community or contractor meetings.
• Assist with public information activities providing Natural Resources Conservation Service (NRCS) guidance and policy.
• Provides information to farmers, ranchers and other rural residents on the kinds of assistance available from NRCS and other United Stated Department of Agriculture (USDA) agencies.

The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC, IDES, BEST, or PMC supervisory team. Duties include, but are not limited to:

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitors leave balances, approve/deny leave, and certify timecards.
• Runs production and workload reports.
• Communicates with senior management.

These positions are cooperatively funded by the US Department of Agriculture's Natural Resource Conservation Service and will work closely with NRCS staff. Incumbent will provide technical assistance and review a variety of projects including forest stewardship, wetland conservation and other conservation initiatives to ensure compliance with Endangered Species Act and other statutory requirements. Work will focus on individual project reviews as well as developing programmatic approaches to streamline the ESA consultation process and ensure conservation values are achieved.

As a Fish and Wildlife Biologist your duties will include but are not limited to the following:

• Coordinates and facilitates activities pursuant to sections 4,6,7,8, and 10 of the Endangered Species Act.
• Inspects projects for compliance with policies, standards, guidelines, agreements, and plans, followed by recommendations for action to assure compliance.
• Reviews rules, regulations, legislation and statutes pertaining to rare, candidate, proposed, threatened, and endangered fish, wildlife, and plant resources.
• Independently conducts consultations pursuant to Section 7 of the Endangered Species Act of 1973, as amended. Responsible for preparation of individual and programmatic Biological Opinions for signature by the Field Office Supervisor or Regional Director.

Wage Grade 4 Food Service Workers independently perform duties that require proficiency in special procedures. They require a broad knowledge of service operations, such as food and beverage preparation, modified diets, computer proficiency, dishwashing, dry and refrigerated storage, and safety and sanitation. Wage grade 4 workers can do all the duties of a lower grade worker, but also may help with making patient selections, thickening items and checking trays.

Major duties and responsibilities include (but are not limited to):

- Set up assigned station on the tray line with the correct supplies and food items
- Serve food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates
- Break down and clean the station when assigned
- Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary
- Return soiled trays and dishes to the dish room
- Deliver meal trays to the patients' bedsides and report the patients' comments and complaints to the supervisor or dietitian
- Prepare beverages according to the number of servings required
- Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities
- Sort, wash, peel and cut cold foods using knives or other equipment
- Provide assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes
- Prepare uncooked food items, such as sandwich spread and salad dressings
- Operate and break down and clean all equipment assigned to food service and related areas
- Portion other food items into standard serving sizes using the proper utensils and specified dishware
- Prepare boxed/to go meals
- Make final check of diet trays assembled by lower grade workers for completeness, correct food temperatures
- Verify that food items on the tray are appropriate for the prescribed diet
- Identify obvious discrepancies between the prescribed diets and the food items designated by the menu
- Decide what food items to serve for the most common diets when the diet card or tray ticket identifies only the kind of diet called for
- Distributes menus and surveys to patients
- Provide patients with basic information about modified diets and the nutrition services that are available
- Prepare individual and bulk nourishments and supplemental foods and beverages for patients
- Follow directions in assembling, measuring, weighing, or mixing ingredients for basic formulas and supplemental feedings following standardized recipes and using sanitary techniques
- Determine the quantities of ingredients needed to prepare required yield
- Make conversions between the metric system to the standard system
- Take nourishment inventories, stocking using first in-first out procedures, replacing expired items
- Label and distribute individual nourishments
- Sterilize equipment and sanitize work areas
- Work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving line
- Perform heavy-duty cleaning tasks throughout the food service and related areas
- Separate food waste and trash from dishes, glasses and silverware in the dish washing area
- Unload food/tray delivery carts
- Store sanitized dishes, glasses and silverware
- Scrape, soak, scour, and scrub cookware and utensils
- Move garbage cans when collecting and transferring trash from the work area to the disposal area
- Provide assistance to cooks in the food preparation area including assembling, labeling and arranging completed recipe items in preparation for use by cooks.
- Use a computer terminal to record and retrieve recipe, menu and inventory data and to produce reports
- Other duties as assigned to meet the needs of the Medial Center

Work Schedule: 10:30am-7pm, 6am-2:30pm, 7am-3:30pm includes weekends and holidays
Position Description Title/PD#: Food Service Worker/PD99836S
Physical Requirements: Wage Grade 4 Food Service Workers perform work requiring light to moderate physical effort. They may be required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. They are subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending. They frequently lift or move objects weighing up to 20 pounds unassisted and occasionally lift or move objects weighing more than 40 pounds with the assistance of others.

The duties of the Supervisory Contract Specialist include, but are not limited to the following:

• Provides supervision and direction to a group of subordinate contract specialist and is responsible for the timeliness, technical excellence, and conformance to requirements of GSA policy, regulations, and standards for all projects assigned.
• Analyzes functions and tasks assigned and determines how best to use each employee’s skills and technical expertise.
• Assigns tasks and adjusts workload to meet the needs of the agency.
• Responsible for overseeing and coordinating the successful operation of professional and technical staff engaged in all phases of pre-award, award, contract administration, and termination phases of procurements to meet the service, construction, supply and equipment needs of client activities.
• Performs detailed analysis of all elements of cost in contractor proposals and makes competitive range determinations.
• Conducts pre-proposal conferences with prospective contractors to arrive at a clear understanding of what is required under the proposed contract.
• Obtains appropriate data from business and technical officials. Issues necessary modifications to clarify questions concerning such topics as specification changes, language ambiguities or clarification of contract clauses.
• Serves as advisor to program officials in procurement planning meetings, identifying procurement objectives and methodologies to be used and assists in the preparation of statements of work.
• Performs procurement planning; identifies large scale systems, components, equipment, and services to be acquired by contract.
• Consults with and support internal and external customers, providing technical advice on contracting matters. 
• Maintains open communication channels with customers, providing professional, courteous and timely feedback through regular phone calls or site visits.    
• Keeps customers apprised of project status and procurement, issues of mutual concern, striving to maintain agreed upon schedules and promptly advising customers when schedules or estimated delivery dates change.