Total 29 Customer Service job vacancies in madison

• The incumbent will be part of a team of USDA-ARS, university, and industry collaborators who are examining the value of alfalfa in dairy cow rations. Specific research objectives for the incumbent include:
• 1) Evaluate the inclusion of alfalfa in the diets of high-producing dairy cows on performance, nutrient digestibility, and environmental impact.
• 2) Evaluate the impact alfalfa quality in the diets of high-producing lactating cows on production, nutrient digestibility, and nutrient excretion to the environment.
• 3) Compare these in vivo results with estimates of results predicted by in vitro laboratory analyses to better define forage quality.

Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.

The Primary Care RNCM works with the Primary Care and Specialty Services to develop and implement comprehensive patient care for adult/geriatric patient population assessing, planning, implementing and evaluating activities and programs. The RN/Care Manager:

• Provides support to providers daily: coordinating dual care with community and other VA facilities: ensuring all needed records, tests and other information is available to provider at time of appointment to allow provider to focus on treatment plan and Veteran questions in an appropriate and timely manner.
• Responsible for PACT coordination, including panel management, triage of patients, patient education, monitoring of patient progress toward predetermined goals and timely follow-up.
• Utilizes and follows Primary Care Nurse Protocols and clinic process SOPs to improve efficiency and care delivery.
• Works closely with other VA Medical Centers and community facilities to remove obstacles that would impede the Veteran from utilizing the service of those medical centers not available to our facility.
• Participates in clinic for setting patient goals of care as part of the interdisciplinary team. Utilizes the nursing process in managing, developing, implementing, and evaluating each patient's individual plan in collaboration with the interdisciplinary care team to attain specific clinical outcomes in outpatient clinic settings.
• Participates in clinic for setting patient goals of care as part of the interdisciplinary team. Participates in activities which meet the performance standards contract for the Medical Center.
• Participates in the development and implementation of recommended policies and procedures as related to Care Management and/or designated clinical area.
• Provides for the educational needs of the healthcare team regarding Care Management and/or topics specific to Primary Care.
• Maintains and upgrades own knowledge base and skills regarding Care Management and/or specific clinical areas and applies this knowledge to nursing practice.
• Participates in clinic research/EBP within designated area and/or related to Care Management.
• Establishes effective networking relationships with peers and professionals within the community as related to Care Management.
• Receives alerts for reassigned new patients to Primary Care, assist with ordering and coordinating appropriate tests, obtaining outside reports and communications with specialty and local medical doctors to expedite patient appointments.
• Uses Clinical Reminders model and VISTA reports to manage, coordinate and optimize the care for Veterans.
• Collaborates with clinic staff to ensure patients are given timely appointments and expedite new patient consults.
• Follow up with patients monitoring and ensuring adherence to treatment plans, intervene in accordance with prescribes clinical guidelines and provide reports on all cases.
• Documents all patient interaction in the electronic medical record timely following the Patient Records Policy and Primary Care PACT Telephone Care Guide.
• Provides clinic care and care management to Veterans in Primary Care clinics.
• Delegates to PACT Team care members and extended primary care members in accordance with Nurse Practice Act.
• Triages and applies a collaborative team approach in identifying, analyzing, and resolving care problems for scheduled and unscheduled encounters (via phone or face to face) within Primary Care, and Specialty.
• Communicates and collaborates with the interdisciplinary team to develop and coordinate the treatment plan for Veterans in the outpatient setting.
• Facilitates and leads HRO clinic huddles with clinic staff.
• Serves as a resource for other team members and participates in planning for program improvements at the local level.
• Participate in nontraditional care methods such as telephone, VA Video Connect (WC), - online communication via secure messaging, Shared medical and Group medical appointments.

As the Auditor in this position, you will:

• Systematically examine and appraise production, sales, inventory, and financial records of dairy plant operations to determine the accuracy of reported data.
• Determine audit adjustments, changes to plant records, and recommend procedures to minimize report errors and audit adjustments.
• Prepare work papers and related documentation that support audit findings and conclusions.
• Represent the Market Administrator office in contacts with the dairy industry and co-workers in a manner which consistently demonstrates fairness, cooperation, and respect in the performance of all official business.

The William S. Middleton Memorial Veterans Hospital is committed to fostering and sustaining an environment which celebrates diversity, provides equitable opportunities for employment and promotion, and supports inclusiveness in our culture. Together, we strive to create and maintain working and learning environments that promote professional growth and teamwork, and are inclusive, equitable and welcoming. We embrace our differences as individuals and unite as a team toward a common goal: to serve our nation's Veterans.

The Perianesthesia RN delivers fundamental knowledge-based care to assigned clients while developing technical skills. Assesses, plans, implements, and evaluates care based on age-specific components. Assumes responsibility for the coordination of care focused on patient education, self­management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.

The Perianesthesia RN brings principles and theory with limited application of critical thinking skills. Provides specialized care in the assessment, planning, implementing and evaluation of care throughout the peri anesthesia continuum to include the Pre anesthesia Phase, Post anesthesia Phase I, Post anesthesia Phase II, and extended care from sedation/analgesia and/or anesthesia for surgical, diagnostic, or therapeutic procedures. The Perianesthesia RN possesses knowledge related to the physiology associated with various anesthesia techniques and surgical interventions. The Perianesthesia RN assesses and prepares patients for procedures appropriately. Performs clinical assessment of the patient and readily recognizes contraindication for anesthesia and/or surgical intervention. The Perianesthesia RN applies the appropriate post sedation scoring and assesses the patient's postoperative status to include cardiovascular and respiratory systems and airway management needs, neurological system, hemodynamic stability, pain, and comfort needs and mental status, implementing appropriate interventions to maintain or return all physiological system to baseline.

The staff of Prep-Recovery and PACU strive to provide High Quality Care based on ASPAN Standards:
Pre-Admission: The nursing roles in this phase focus on physical, psychosocial, sociocultural and spiritual preparation for the experience. Interview and assessment techniques are used to identify potential or actual problems. Education and interventions are initiated to optimize positive outcomes.
Day of Surgery/Procedure: The nursing roles in this phase focus on validating existing information, reinforcing preoperative teaching, reviewing discharge instructions and providing nursing care to complete preparation for the experience.
lntraoperative: Prep/Recovery and PACU doesn't not provide intraoperative care, but will communicate and collaborate with the Operating Room Team performing intraoperative care and be available to assist in the event of emergency in the operating room.
Phase I Recovery: The nursing roles in this phase focus on providing post anesthesia nursing in the immediate post anesthesia period, transitioning to Phase II, the in-patient setting, or to an intensive care setting for continued care. Basic life-sustaining needs are of the highest priority.
Phase II Recovery: The nursing roles in this phase focus on preparation for care in the home or an extended care environment.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full Time, Monday-Friday, 8, 9, 10 or 12 hour shifts may be available. No weekends or Holidays. Scheduling flexibility required.
Telework: Not Available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Provides advice and assistance to managers in the development of program and budget requests and related supporting documentation.
• Drafts procedural instructions and policy guidance for use by officials in planning and estimating funding needs for staffing, contractual service, equipment, travel, etc.
• Reviews and edits budget requests submitted by subordinate units to assure that they conform to higher level requirements.
• Conducts annual year-end closing activities and reconciles with accounting records.
• Consolidates and validates input from field units for presentation of the budget.
• Provides advice and guidance to managers on writing budget justification responses in order to obtain and defend funding requests as well as to help prioritize budget requirements.

This position is located at the William S. Middleton Memorial Veterans Hospital in Madison, WI and is organizationally aligned under Nutrition and Food Services. The purpose of the position is to provide food service assistance in the Department. Workers perform tasks with several steps or a sequence of tasks that requires attention to work operations. Will follow a set of procedures in accomplishing repetitive assignments and follow an established sequence of work such as working in the dish room, passing trays, portioning cold foods and dipping hot foods.

Major WG2 duties and responsibilities include (but are not limited to):

• Cleaning walk-in refrigerators and freezers in a food service or food handling organization.
• Handling and storing sanitized dishes, glasses and silverware for public use.
• Making sandwiches using prepared ingredients for cafeteria or buffet lines.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Scouring and scrubbing heavy cooking utensils such as mixing bowls and pots.
• Performing heavy duty cleaning tasks such as ceilings and/or exhaust hoods.
• Assembling and tossing fresh fruit or green salads in large quantities for public consumption.
• Setting up cafeteria lines and/or steam - tables with hot and cold food items.
• Setting up glasses, silverware, dishes, trays and condiments in communal dining areas.
• Loading and operating a continuous conveyor belt feeding dishwasher.
• Carrying out preventative maintenance and cleaning by removing inspection doors, strainer pans, and spray arms of a dish machine.
• Using proper cleaning solutions to sanitize food preparation surfaces.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Brewing coffee in a restaurant/commercial size coffee maker.
• Moving kitchen equipment such as stand mixers, weight scales and meat slicers to clean spaces behind and under such equipment.
• Standing/walking to clear tables and carrying trays of heavy dishes for several hours or more at a time.
• Sweeping and mopping floors repetitively in high traffic areas such as corridors, entry ways, cafeterias and other areas.
• Delivering meals, which may include hot foods and liquids, to patients' bedsides or patrons.
• Emptying trashcans containing food scraps and waste.
• Applying sanitation principles to safeguard food against spoilage and waste.
• Adhering to safety policies and procedures when performing manual work involving lifting, carrying, transporting and delivering food or other items.
• Working quickly without accidents while at the same time being attentive to the quality of your work.
• Recognizing typical health and safety hazards for yourself and other workers around you.
• Working rapidly and accurately under the pressure of deadlines.

This position is located at the William S. Middleton Memorial Veterans Hospital in Madison, WI and is organizationally aligned under Nutrition and Food Services. The purpose of the position is to provide food service assistance in the Department. Workers perform tasks with several steps or a sequence of tasks that requires attention to work operations. Will follow a set of procedures in accomplishing repetitive assignments and follow an established sequence of work such as working in the dish room, passing trays, portioning cold foods and dipping hot foods.

Major WG2 duties and responsibilities include (but are not limited to):

• Cleaning walk-in refrigerators and freezers in a food service or food handling organization.
• Handling and storing sanitized dishes, glasses and silverware for public use.
• Making sandwiches using prepared ingredients for cafeteria or buffet lines.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Scouring and scrubbing heavy cooking utensils such as mixing bowls and pots.
• Performing heavy duty cleaning tasks such as ceilings and/or exhaust hoods.
• Assembling and tossing fresh fruit or green salads in large quantities for public consumption.
• Setting up cafeteria lines and/or steam - tables with hot and cold food items.
• Setting up glasses, silverware, dishes, trays and condiments in communal dining areas.
• Loading and operating a continuous conveyor belt feeding dishwasher.
• Carrying out preventative maintenance and cleaning by removing inspection doors, strainer pans, and spray arms of a dish machine.
• Using proper cleaning solutions to sanitize food preparation surfaces.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Brewing coffee in a restaurant/commercial size coffee maker.
• Moving kitchen equipment such as stand mixers, weight scales and meat slicers to clean spaces behind and under such equipment.
• Standing/walking to clear tables and carrying trays of heavy dishes for several hours or more at a time.
• Sweeping and mopping floors repetitively in high traffic areas such as corridors, entry ways, cafeterias and other areas.
• Delivering meals, which may include hot foods and liquids, to patients' bedsides or patrons.
• Emptying trashcans containing food scraps and waste.
• Applying sanitation principles to safeguard food against spoilage and waste.
• Adhering to safety policies and procedures when performing manual work involving lifting, carrying, transporting and delivering food or other items.
• Working quickly without accidents while at the same time being attentive to the quality of your work.
• Recognizing typical health and safety hazards for yourself and other workers around you.
• Working rapidly and accurately under the pressure of deadlines.

This position is located at the William S. Middleton Memorial Veterans Hospital in Madison, WI and is organizationally aligned under Nutrition and Food Services. The purpose of the position is to provide food service assistance in the Nutrition and Food Services Department.

Major WG3 duties and responsibilities include (but are not limited to):

• Set up assigned station with the correct supplies and food items
• Serve food cafeteria style by placing uniform portions of food on
• customers'/patients'/residents' plates
• Break down and clean the station when assigned
• Set up dining room tables for service, place food and beverages on tables, and
• replenish items as necessary
• Return soiled trays and dishes to the dish room
• Deliver meal trays to the patients' bedsides and report the patients' comments and
• complaints to the supervisor or dietitian
• Prepare beverages according to the number of servings required
• Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches
• and simple cold desserts in specified quantities
• Sort, wash, peel and cut cold foods using knives or other equipment
• Provide assistance to cooks in the food preparation area, such as weigh, measure
• and assemble ingredients according to standardized recipes
• Prepare uncooked food items, such as sandwich spread and salad dressings
• Operate and break down and clean all equipment assigned to food service and
• related areas
• Portion food items into standard serving sizes using the proper utensils and
• specified dishware
• Prepare boxed/to go meals
• Select and place correct items on patient trays
• Read and interpret a regular or modified menu, individual diet cards, tray tickets or
• patient selections
• Identify obvious discrepancies between the prescribed diets and the food items
• designated by the menu
• Decide what food items to serve for the most common diets
• Perform heavy-duty cleaning tasks throughout the food service and related areas
• Separate food waste, trash/recyclables from dishes, glasses and silverware
• Unload food/tray delivery carts
• Store sanitized dishes, glasses and silverware
• Scrape, soak, scour, and scrub cookware and utensils
• Move garbage cans when collecting and transferring trash from the work area to
• the disposal area
• Other duties as assigned to meet the needs of the Medical Center

The primary purpose of the Health Tech position is to collaborate with Dietitians and provide administrative and customer service support for the VA hospital food service program. Performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.

Major duties and responsibilities include:

• Handles patient meal service orders, and enters meal orders into Dietetics Software system
• Provides professional and courteous customer service via telephone, e-mail, and in-person
• Collaborates with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery
• Interprets and processes diet orders
• Prints, prepares, and reviews meal tickets
• Triages calls from in-patient units or out-patient clinics and procedure areas relating to patient meal trays or nourishments
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery
• Provides basic-level education and information on therapeutic diets
• Correctly interprets diet activity and patient information, to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order
• Communicates patient concerns with registered dietitian or dietetic technician
• Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements
• Uses a computer to record, retrieve and print recipes, menus, and inventory reports
• Performs other related duties as assigned

The primary purpose of the Health Tech position is to collaborate with Dietitians and provide administrative and customer service support for the VA hospital food service program. Performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.

Major duties and responsibilities include:

• Handles patient meal service orders, and enters meal orders into Dietetics Software system
• Provides professional and courteous customer service via telephone, e-mail, and in-person
• Collaborates with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery
• Interprets and processes diet orders
• Prints, prepares, and reviews meal tickets
• Triages calls from in-patient units or out-patient clinics and procedure areas relating to patient meal trays or nourishments
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery
• Provides basic-level education and information on therapeutic diets
• Correctly interprets diet activity and patient information, to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order
• Communicates patient concerns with registered dietitian or dietetic technician
• Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements
• Uses a computer to record, retrieve and print recipes, menus, and inventory reports
• Performs other related duties as assigned

This position is responsible for leading and directing Wage Grade personnel working in the food service and food production units. In this capacity employee encourages and coordinates employees to fully utilize their time and to complete their assigned tasks in a satisfactory manner. Incumbent uses judgment in recognizing work objectives and in planning and organizing duties to accomplish those objectives. Work Leader must have a thorough understanding of the types of food served all diets including modified diets and combination of these diets. This position reports to the Supervisory Dietitian.

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Plan, organize, and execute complex scientific and administrative programs designed to control infectious and communicable diseases, parasites, and disease vectors in livestock and poultry.
• Provide opportunities for unit consultation and collaboration in anticipating, assessing, and addressing organizational, logistical, medical, and regulatory issues.
• Direct the activities of District Veterinary Medical Officers and other subordinates and cooperators.
• Review the activities of Veterinary Medical Officers who inspect establishments, facilities, and animals; enforce quarantines; clean and disinfect contaminated premises, and develop reports.
• Administer the enforcement of regulations governing the interstate movement of livestock, including investigations and the preparation of affidavits for prosecution.
• Facilitate group communication processes; thereby supporting the development of leadership and problem-resolution skills in individual unit members.

MAJOR DUTIES BUT NOT LIMITED TO:

Performs a comprehensive range of clerical, technical, and administrative duties in support of the Radiology Department. The complexity of the work requires the employee to act as a liaison between the Radiology Department, facility providers and outside medical facilities.

CLERICAL/PROGRAM SERVICES AND SUPPORT:

The collection, compilation and tracking of data/media information in support of the Radiology Department. Media may include, but is not limited to, outside imaging CDs. Compilation includes inquiry requests, data entry and purging of media. Incumbent will need to possess considerable skill in defining the data requested; i.e. what exams are needed to be imported into the patient's electronic health record, when to purge media devices, ect.

• Burns Madison Radiology images onto CDs or film as required; Maintains film and CD burning inquires per hospital policy.
• Incumbent is proficient in electronic methods of data recording and processing including Microsoft Office: Word, Excel, Power Point. Employee will be required to build data monitoring systems where none currently exists. This may include incorporating existing separate data sources into a comprehensive database.
• Accepts directions and demonstrates effective interpersonal relationships, flexibility and cooperation while performing duties.
• Supports hospital objectives and policies, and demonstrates a willingness to be an active participant in unit problem-solving and quality assurance activities. Demonstrates constructive problem-solving skills.
• Assists in training of new personnel.
• Complies with all safety/fire prevention rules/regulations, using protective equipment when required and provided. Promptly reports accidents and notifies supervisor of unsafe/unhealthy conditions in the work area.
• Acts as a liaison or handles communication with persons and/or groups within and outside of the Radiology Department.
• Accepts direction and demonstrates effective interpersonal relationships, flexibility, and cooperation while performing duties.
• Demonstrates ability to serve as a responsible member of the health care team, communicates effectively with members of other services and strives to understand own behavior and its effect on others.
• Adheres to a standard of hospital ethics that ensures discretion in confidential matters.

As a PROGRAM MANAGER (MISSION SUPPORT OFFICER) - Title 32, GS-0340-14, you will serve as the host base Mission Support Group Commander, with a working knowledge of, and responsibility for directing all infrastructure operations of an aviation base. Managed operations include civil engineering, crash/fire/rescue, disaster preparedness, environmental management, personnel, command, control, communications and computer systems (C4), logistics plans, programs and readiness, base supply, transportation, vehicle maintenance, contracting, security forces, medical support, base services, fuels management, aerial port operations (as assigned), and all other support base functions. The position has responsibility for directing and managing all Mission Support programs and operations in support of the total base, to include tenant organizations and assigned geographically separated units. Serviced personnel include Military Technicians, Active Guard/Reserve personnel, Traditional Guard members, Non-Dual Status Technicians, employees of tenant organizations, state employees, and contract personnel.

• Collect, prepare, evaluate, and catalog crop samples.
• Maintain, calibrate, and modify specialized equipment used to analyze pesticides and pesticide residues.
• Tabulate, statistically analyze, and summarize data using software packages including Microsoft Suite.
• Keep detailed records of experimental data and follow good laboratory practice standards.