Total 9 Customer Service job vacancies in kUALA lUMPUR, Wilayah Persekutuan Kuala Lumpur

Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.

Location:

1. KL City Centre (TRX)

Job Responsibilities:

• Main purpose of Service Ambassador is to relief to the Branch Manager, assumes responsibilities related to both operational and customer service aspects within the branch.
• Promote company products to customer to achieve target set by Company.
• Maintain and deliver excellent quality of customer service to internal and external customer.
• To ensure efficient and productive counter service operations.
• Fully adhere to operation requirement for branch operations.
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers.
• To ensure confidentiality, integrity & availability of all AEON's information assets are protected.
• To report promptly any breach of law, regulation, the company's code of conduct or other company policies and guidelines to immediate superior.
• To ensure efficient and productive counter service operations

Job Requirements:

• Strong interpersonal and communication skill
• Supervising and monitoring skill
• Passionate and self-driven.
• Minimum SPM with 5 years of Hospitality experience (Airlines & Hotel).
• Working experience in Sales & Service will be an added advantages.
• Good in selling, negotiation and promotion skills.
• Have own transportation.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Able to work on shift, public holiday and on weekends.
• Willing to travel and work independently under pressure.

Perks & Benefits:

• Personal leave
• Dental
• Miscellaneous allowance
• Medical, Loans
• Parking
• Vision
• Business (e.g. Shirts)

Benefits

• EPF
• SOCSO
• Medical
• Annual Leave
• Dental
• Parking
• Loan

Job description

• Receiving visitors and guests by greeting, welcoming, directing them appropriately.
• Answering and transferring calls to respective department/staff if necessary.
• Perform administrative and clerical tasks such as document preparation, handling incoming and outgoing correspondence.
• Maintaining office/pantry’s supplies/inventory and restock in advance.
• Liaise with suppliers/vendors and building management for any related issues.
• Maintaining office cleanliness, tidiness and safety precautions are in order.
• Manage schedule and tidiness of meeting room.
• Handling corporate meals such as contact suppliers, ordering, receiving and etc.
• Ad-hoc task assigned by superior.

Requirement:

• At least with diploma certification.
• Fresh graduates are welcome.
• Proficiency in MS Office (Excel, Word, and PowerPoint, in particular).
• Observant and alert to detail.
• Proficiency in English, Mandarin, and Bahasa Melayu with listening, speaking, reading, and writing.
• Preferred applicant who can communicate in Mandarin.

Job Info

• Operations hours are from Monday to Friday, 8.00am to 5.00pm.
• Free daily breakfast and luncheon.
• We offer attractive benefit perks to the successful candidates.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Dental Insurance
• Health Screening
• Vision Benefit
• Corporate Meals
• Corporate Events
• Open culture
• Personal development opportunities

General Qualifications :

• Must be at least 20 years of age.
• Should have higher-level education qualifications.
• Must be able to converse well in Bahasa Malay and English languages.
• Should have personal transportation, either a motorcycle or car, for commuting.
• Fluency in Tamil and Chinese will be considered an added qualification.
• Both males and females are encouraged to apply.
• Fresh graduates are encouraged to apply.
• Prior experience in sales or a related field is preferred.

An attractive remuneration package awaits the right candidates.

• Send your latest CV and Portfolio to our email : ahamedrheyas2018@gmail.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年IT領域經驗

- 中國候選人優先

- 自有交通

任務和職責：

客戶支援

- 透過電話、電子郵件或聊天為客戶提供一線支援。

- 診斷並解決與 POS 和會計系統相關的技術問題，包括硬體、軟體和網路連接問題。

- 必要時將未解決的問題上報給更高階的支援或專業團隊。

技術援助

- 協助在客戶地點安裝和設定 POS 和會計系統。

- 根據客戶要求配置POS和會計軟體，確保與現有系統和硬體的兼容性。

- 提供最終使用者有關正確使用和維護 POS 和會計系統的培訓。

維護和更新

- 定期進行系統維護和更新，以確保最佳效能和安全性。

- 監控系統效能並主動解決潛在問題。

- 管理軟體更新和補丁，確保對業務運營的干擾最小化。

文件和報告

- 維護支援請求、提供的解決方案以及其他客戶互動的詳細記錄。

- 建立和更新使用者手冊、常見問題文件和技術支援文件。

- 產生有關常見問題、系統效能和客戶回饋的報告，以提供改進資訊。

團隊協作

- 與高階員工協調：與高階技術支援專家和其他團隊成員密切合作，解決複雜問題並改善支援流程。

- 回饋和建議：根據客戶互動和遇到的問題提供回饋和建議，以改善軟體功能和客戶支援服務。

學習與發展

- 持續學習：隨時了解最新的軟體功能、更新和行業趨勢，為客戶提供知識淵博的支援。

- 參加培訓：參加內部培訓課程，以提高您的技術技能和產品知識。

合規性和安全性

- 資料安全：確保客戶資料安全處理並符合公司政策和相關法規。

- 政策遵守：在所有客戶互動和技術支援活動中遵循公司政策和程序。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.

• Delivering outstanding customer service to clients through Live chat, email, and telephone channels.
• Engaging with clients to address queries and provide information about our trading platforms and service offerings.
• Assisting clients in resolving technical and troubleshooting issues.
• Collaborating with different departments to efficiently resolve client concerns.
• Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department.

• Excellent English communication skills, both written and verbal, are essential.
• Proficient in computer usage, with excellent command of CRM systems.
• Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.
• Demonstrated ability to multitask effectively.
• Collaborative team player with excellent interpersonal skills.

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.