Total 4,460 Customer Service job vacancies in islington london ec1y 8ja

Receptionist

Salary: £27,007.50

Location: Ealing

As the Receptionist, you will work in the delivery sites, supporting operational delivery through managing daily site activities, greeting, and directing participants, and completing any necessary paperwork.

Providing a warm and professional welcome to all visitors to the Ingeus office. Ensuring the reception desk is manned and deal with email and telephone queries in a timely and professional manner.

Ensure the smooth running of all facilities in the office including the management of meeting rooms and associated requirements. Manage all administrative needs including the ordering and distribution of general office needs such as stationery.

As our Receptionist, you will be responsible for:

General Office

• Accountable for driving visitor experience, providing a warm and friendly welcome.
• Answering the telephone and accurately recording messages ensuring that they are relayed in a timely manner.
• Ensure there is sufficient meeting space for internal staff and external visitors.
• Responsible for the maintenance and booking of all meeting rooms and associated equipment within the office (e.g. Projectors, screens, flipcharts)
• Organise catering requirements for meetings as required.
• Responsible for ordering and maintaining an appropriate stock of stationery for the office.
• Responsible for preparing office communications and updating staff notice boards.

As our receptionist, you will have:

• Previous front of house receptionist or host experience in a busy professional environment.
• Excellent organisation, time management and IT skills including MS Office.
• Experience of coordinating events, both internal and external, including logistics and coordination of the event.
• Relationship management with internal and external stakeholders
• Customer service experience

Benefits

As an Ingeus employee, you will have access to a range of benefits including:

• 25 days annual leave plus bank holidays
• Life insurance
• Private medical care
• Company pension
• Online discount shopping
• Additional leave for personal development and community volunteering
• The opportunity to buy extra perks such as extra annual leave, critical illness cover, dental insurance, discounted gym membership, wellbeing services and more.

Ingeus helps governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Were purpose-led, passionate and proud to work with customers and communities to drive social change.

At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.

We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at

Please note, the advert may close early if we receive suitable applications.

Proud member of the Disability Confident employer scheme

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The positionentails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the GeneralManager to develop sales and marketing plans to promote and maximise income opportunities. Work with the generalManager to develop & execute operational & sales plans to promote operational excellence and maximiseincome potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

To provide an accurate and timely appointment booking service for patients arriving, departing or who require follow up appointments. To be the first line of contact to the public face of the Trust for patients attending clinical treatment. To promote the professionalism of the Trust and maintain the privacy and dignity of the patient at all times. To offer the patients a warm, friendly and helpful welcome and inform the patient of the next step of their journey, including any issues that may delay that process. To maintain a calm attitude at all times, being aware of patients worries and concerns coming to hospital. To ensure the booking processes are followed accurately and in a timely manner, and all clinic outcome forms and reconciliations, and close of business processes are completed.

As a Service Designer you will be responsible for: Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the public and healthcare professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.

CLINICAL To identify, prioritise and manage patients who require occupational therapy input. Including education of the multidisciplinary team (MDT) to promote appropriate referrals for both discharge planning and rehabilitation. To assess and treat patients with complex needs who would benefit from a coordinated multidisciplinary assessment, rehabilitation and discharge services. To be competent in the administration of specific occupational therapy assessments of motor, sensory, cognitive, perceptual, psychosocial and occupational areas. To be competent in the development and implementation of remedial and preventative treatment programmes addressing motor, sensory, cognitive, perceptual, psychological and occupational areas. To provide specialist occupational therapy input to Critical care, including intensive care units and high dependency units at Denmark Hill site. To identify risks, complete risk assessments and implement risk management strategies including the use of therapeutic manual handling techniques and the lone working policy and document this accurately. To recognise any change in the condition of the patient and alter treatment accordingly or escalate to medical teams as required. To work within local policies and procedures, national standards and guidelines and adhere to the Royal College of Occupational Therapy professional standards and ethics. To support patients in setting their own goals, then implementing this and evaluating appropriately. To plan and implement individual and/or group interventions, in collaboration with clients and carers, to achieve therapeutic goals. To select evidence based techniques as part of a coordinated treatment program. To assess and demonstrate to patients and carers the safe use of equipment and adaptations and recommend provision of equipment to support discharge. To liaise with professionals in onward services to ensure continuity of care. To respect the individuality, values, culture and religious diversity of patients and contribute to the provision of a service sensitive to these needs, ensuring equity of service provision. To make appropriate clinical observations and keep accurate electronic records and activity data in accordance with professional and trust standards. To write occupational therapy functional and discharge reports for social services, onward inpatient services and community services. To work as an autonomous practitioner and display appropriate problem solving, analytical and judgement skills. To assist with planning and prioritisation of the team and departments workload in the event of staff absence to ensure the occupational therapy priority services are maintained. To comply with all relevant trust policies, procedures and guidelines, including those relating to equal opportunities, health and safety and confidentiality of information. COMMUNICATION To communicate complex information to patients and family/ carers who may have barriers to understanding. To actively participate in team meetings within the occupational therapy department and with the MDT, including weekly MDT meetings, case conferences and best interest meetings and to delegate for specialist or team lead occupational therapist as required. To be skilled in communicating reasoning and motivating patients to participate in sessions. To communicate professionally in person and by telephone with families/ carers and other professionals. To manage differences of opinions and difficult conversations within the team, MDT and with patients, families/ carers MANAGEMENT AND ADMINISTRATION To supervise and provide support for occupational therapists, occupational therapy assistants and technicians and students. To be aware of the importance of staff well being, accessing trust support as required and raising any concerns with supervisors or senior staff. To contribute to the hospitals clinical governance arrangements and quality agenda. To assist in developing services and standards according to the occupational therapy objectives. To participate in the planning, evaluation and audit of practice, clinical pathways and protocols within the critical care occupational therapy service with a view to measuring efficiency and ensuring high quality standards. To be responsible for competent use and maintenance of equipment, raising any concerns and reporting when further resources are needed. To carry out administrative duties as required e.g. assisting in ordering, receiving and maintaining stock and managing petty cash. To have good IT skills and use a variety of IT systems to input patient and staff data as required. TRAINING, EDUCATION AND RESEARCH To review and reflect on own practice and performance through effective use of professional and operational supervision and appraisal. To promote development of occupational therapists, occupational therapy assistants, technicians and students according to their training and development needs as identified through supervision and appraisal. To regularly supervise occupational therapy students on practice placement. To demonstrate the ability to critically evaluate current research, apply them to practice and disseminate findings at a local level. To broaden research and development skills through participation in local audit and research projects. To demonstrate ongoing personal and professional development through participation in internal and external development opportunities, recording outcomes in a portfolio. To keep in touch with new developments and changing trends in critical care occupational therapy and participate in wider issues of providing an occupational therapy service i.e. quality assurance, public relations including liaison with the community; planning and policy making. To demonstrate leadership skills through the management of designated projects. To participate in and present on the critical care in-service training programmes, multi-disciplinary trainings, study day and external conferences. To undertake any other duties commensurate within the grade. General The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations. To live and role model the Kings Trust Values and Vision. To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. An individual performance review and the setting of objectives will occur within each rotation. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.

Role: Support Worker Croydon Reach

Salary: £29,427 per annum

Contract: Permanent

Hours: 37.5 per week

Location: Croydon

Closing date: 08/12/2024

Interview date: 17/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a support workers to join the Croydon Reach team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

Thames Reach welcomes applications from people with transferable skills.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

.Complete outreach shifts, providing a rapid response to referrals for people who are rough sleeping in the borough
.Work alongside more senior colleagues to identify the fastest and most appropriate route away from the streets for the people that we are working with
.Provide direct support to people who are found rough sleeping to enable them to move away from the streets and into accommodation
.Maintain and support relationships with partner agencies
.Accurately record all work completed within given timeframes

To succeed as the Support Worker you will have:

.A strong commitment to providing a high standard of service
.A good understanding of working with people who have a history of rough sleeping or vulnerable adults and supporting them to access services
.Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
.Good communication skills and confidence in public speaking when representing Thames Reach externally
.A mature and thoughtful approach to equal opportunities and diversity in service provision

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Lesley Sekehal, Lead Manager at Lesley.Sekehal@thamesreach.org.uk .

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Service Delivery Manager

Salary: £38,256.00 per annum with an annual performance bonus and use of a company van plus Veolia benefits and pension

Hours: Monday to Friday, 40 hours per week 06:00am to 15:00pm

Location: Veolia Bromley, Central depot, Baths Road, BR2 9RB



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Using digital systems on a daily basis to manage services and people
  
• Ensure the budget is met and used to maximise productivity
  
• Manage the frontline collection service and supervise up to 60 employees
  
• Resolve customer complaints quickly and efficiently
  
• Reduce lost work hours due to sickness, accidents and injuries
  
• Manage fleet compliance including daily checks and ensure vehicles are compliant with the Road Transport Directive, Working Time Regulations and Waste Regulations
  
• Investigate safety incidents, underperformance and disciplinary incidents
  
• Develop and maintain relationships with internal and external stakeholders
  
• Manage staff usage and agency costs
  

• Manage people & assets to deliver efficient & profitable service
  
• Arrange site inspections
  

What we're looking for;

• Experience in training staff and delivering toolbox talks, e.g. manual handling trainer
  
• Strong people management and team leadership skills
  
• Stakeholder relationship management
  
• Driving Licence
  
• Waste and/or Fleet management experience
  
• Previous use of digital systems to manage services & people - Desirable
  
• IOSH Managing Safely/NEBOSH - Desirable
  
• Level 5 Leadership & Management or equivalent work experience, Transport CPC, COTC/CMS - Desirable
  

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Your new company
We are working with our client who has sites based in the locations below:

• Southwark
• Hillingdon
• Sutton
• Kingston upon Thames

They are seeking compassionate and motivated Learning Support Assistants to work regular days at one of their sites. In this role, you will support students with diverse learning needs, helping them achieve their academic goals and develop essential life skills.

Your new role

• Assist teachers in delivering tailored educational programs.
• Support students with learning difficulties or disabilities in the classroom.
• Monitor student progress and provide feedback to teachers.
• Foster a positive and inclusive classroom atmosphere.
• Help with the preparation of learning materials and resources.
• Collaborate with parents, teachers, and specialists to support student development.

What you'll need to succeed

• At least 6 months experience in this sort of role, or a similar role supporting children and young people.
• Strong communication and interpersonal skills.
• Patience, empathy, and a genuine desire to help students succeed.
• Relevant qualifications are an advantage.
• Ability to work as part of a team and independently.

What you'll get in return

• Opportunities for training and development - access to Hays online training packages.
• Various Benefits and Discounts
• Free DBS check (if required)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Do you kitchen experience? Do you love to chat and socialise with people? Would you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Feltham Club offering a 40 Hour contract which includes evenings, weekends, daytimes and very late nights.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

Do you believe in improving lives through data and technology? Do you enjoy uncovering user needs to understand complex problems, and designing services which will helpliterally millionsof people look after their health?


We have exciting opportunities for experienced service design professionals to join us and work across several portfolios including Digital Primary Care and Platforms. See the assignment brief for descriptions of what these areas do.


Service Designers are a key part of our user-centreddesign (UCD) family of roles, alongside interaction designers, user researchers and content designers.


The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need andsupportsthem to getappropriate careas quickly as possible.


We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.


Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender, and sexuality. It is important to us that werepresentall communities in our working teams, therefore wegreatly encouragepeople with experience ofdifferent backgroundsto apply.


Some of the key skills and experienceyou’llbring:

• Demonstrable knowledgeof service design andusercentreddesign practices for both public facing and internal services and applications

• Experience in a range of service design methods and sub-disciplines, for example, but not limited to user journey mapping, service blueprinting, service mapping, workshop facilitation, etc.

• Experience of ensuring products and services adhere to, and are designed according to, the relevant user-centreddesign and accessibility standards, e.g.GOV.UK or NHS Service Standard, Public Sector Bodies Accessibility Regulations 2018, Equality Act 2010, WCAG 2.1 AA etc.

• Experience in working effectively with cross-disciplinary teams and ensuring that the process for making design decisions is based on evidenced user research and understanding of user journeys

• Proven experience with prototyping and iterative design

• Evidence of continuous professional development


The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

As aServiceDesigner you willbe responsible for:

• Contributing to the development of design concepts, collaborating with product management to define a direction for services, and share it in a way others can understand

• Looking at the whole journey a user takes when using a service and making sure every part of that journey is designed to work smoothly

• Collaborating with user researchers to ensure the needs of users, andorganisationalobjectivesare met

• Using research evidence, design knowledge and negotiation with stakeholders to improve health outcomes for the publicandhealthcareprofessionals

• Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centreddesign, and how these help to meet theorganisationalgoals

• Ensuring our products and services are inclusive, accessible, andequitable

You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across theorganisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for thewholepopulation. You will have the opportunity toanalyseand rethink the delivery of health and care services and improvedelivery atnational scale.



This advert closes on Wednesday 4 Dec 2024

MAIN PURPOSE:

The primary purpose of the performance, compliance and data team is to support the Property division to deliver effective facilities management services across the estate.

The Business Support Office will assist the Business Manager and Performance, Compliance and Data Manager in:

• Contract management activities including Helpdesk functions
• Financial administration and budget monitoring
• Stakeholder engagement
• Analysis of property data and production of reports.

Learning Support AssistantThe role is Permanent, Term-Time (approx., 36 weeks per annum) Monday to Friday (08:30 – 17:00) Salary: £25,317 - £28,800 pro rata, depending on experience (£21,700 - £24,656 salary for term-time, 36 weeks pa). Plus, a central London allowance of £1000 per annum To Start: ASAPLearning Support Assistant (Term-Time, Permanent) Euston, LondonDo you want to be part of a multi-disciplinary team of dedicated friendly Teachers, Therapists and Learning Support Assistants helping children with social and communication difficulties to blossom and thrive? Do you have a passion for learning, excellent inter-personal skills and are confident, enthusiastic, calm, supportive, resilient and adaptable? Due to expanding numbers we welcome you to apply to join our team. About us:
Blossom House School is an Ofsted-rated “Outstanding” specialist school for children aged 3 - 19 years of age with speech, language and communication difficulties. We provide a nurturing environment for children from Foundation Stage, Early Years, Primary, Secondary and Post-16. Although many of the children have some associated difficulties such as fine motor problems or poor organisational skills, they are all within the average range of cognitive abilities. Part of Blossom House, Euston, is a specialist independent day school based near Euston, London. We currently have children aged 3 to 12 years; however, we aim to grow our provision with the children throughout the primary and secondary phase. Our school has a unique atmosphere created by its totally dedicated, highly professional and caring staff. We acknowledge specific strengths and support individual weaknesses, so that each child “blossoms” and has the opportunity to fulfil his or her potential. What the role involves: The Learning Support Assistant role involves supporting secondary children, assisting the class teacher and therapists, helping to maintain the learning environments and assisting with administration. You may be required to provide ad-hoc or dedicated 1:1 support to specific children and also to provide whole-class support in lessons. We offer: Small class sizes and the opportunity to work 1-1 with children where possible in a well-equipped building. Support from an enthusiastic and dedicated team of Therapy staff and Teachers who will work alongside you in the classroom. Our Speech & Language Therapists, Occupational Therapists, Physiotherapist, Art Therapists, Music Therapists, and Play Therapists aim to maximise each child’s potential in a nurturing and supportive environment. Continued professional development and training. The opportunity to obtain a City & Guilds accredited training course in Behaviour Support Management while working here. We will also train you on how to use Makaton, a unique language programme that uses symbols, signs and speech to enable people to communicate. An opportunity to pursue a career in Teaching or Therapy where applicable. Great staff non-contractual benefits such as free lunch on Wednesdays, termly wellbeing claims, annual bonuses and pay rises and a friendly nurturing environment. UK Healthcare cash plan designed to help cover your “day to day” healthcare expenditure such as Optical and Dental bills and offers cash back (up to policy limits) for a variety of different medical treatments. It also offers lifestyle benefits and discounted gym membership. The ideal candidate will have: Supporting our students can sometimes be challenging, mental and physical resilience are qualities necessary for all our staff. Confidence, enthusiasm and a passion for learning. Excellent English skills (clear written and spoken English) along with good reading, writing and numeracy skills. The ability to build good working relationships with children, teachers, parents and carers. Experience of working with children with Special Education Needs (SEN), particularly Secondary children on the Autism Spectrum. The ability to manage a small group of children with complex social communication needs. The ability to promote positive behaviour in a nurturing environment is essential. Closing Date: 2nd December 2024If you wish to apply for the post, please download the application form from the website and email your completed application form detailing how you meet the requirements of the person specification along with the recruitment activity (on the last page of the advert) by the closing date. This role is subject to the relevant Safeguarding checks, which will include an Enhanced DBS check, the disclosure of criminal records and vetting checks. We can only shortlist based on completed applications and not CV’s alone.

Hours: 32.5 hours per weekContract: Permanent, term-time onlySalary: £21,158 - £22,805Closing Date: 4/12/2024Interview date: 09/12/2024Location: Southall
About us: At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who can share our values of Excellence, Ambition, Accountability, Collaboration, Innovation and Inclusion. We have three College sites across West London at Ealing, Hammersmith and Southall. By bringing your skills to the College you will have a wonderful opportunity to make a difference to these students’ education and to their future. As a diverse College in the UK, we offer an exciting, innovative and stimulating work environment with a wide variety of employment opportunities.
About the role:The post holder will work as a member of the KS4 Provision working with students aged 15-16 to support the pastoral and educational needs of Year 11 ‘late arrivals’ referred by the Local Authority (LA) consisting of students who are without a mainstream school place, mainly from out borough schools or from overseas. Working under the direction of the KS4 Coordinator and Senior College Leadership Team the role also includes an extra administrative component. If you have a passion for supporting students with a range of abilities and are looking for a new opportunity, we would love to hear from you. For more information please have a look at the job description which outlines the role and person specification in further detail.
What we offer: Our team are important to us and we offer a wide range of benefits to recognise the hard work put in to supporting our learners. As a member of the support team you will receive: Eye care vouchers Cycle to Work scheme Season ticket loan Computer loan Local Government Pension Scheme (LGPS) Continuous Professional Development Access to the Colleges Employee Assistance Programme (EAP) Discount at the Colleges on-site hair and beauty salonAccess to Perkbox, our rewards and discounts platform
Important Information: The safety and welfare of our learners and staff is extremely important to us and this is why we pride ourselves on our safeguarding procedures. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. Please note, it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children. For further information about our Safeguarding and Prevent policy, please view the documents attached. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, race, religion or belief and marriage and civil partnership. To apply, please complete an application form before the closing date specified, as CVs will not be accepted. Please ensure you also include a supporting statement as part of your application. We may close the application deadline earlier than expected, so please ensure you submit your applications as soon as possible.

Hours: 32.5 hours per weekContract: Permanent, term-time onlySalary: £21,158 - £22,805Closing Date: 4/12/2024Interview date: 09/12/2024Location: Southall
About us: At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who can share our values of Excellence, Ambition, Accountability, Collaboration, Innovation and Inclusion. We have three College sites across West London at Ealing, Hammersmith and Southall. By bringing your skills to the College you will have a wonderful opportunity to make a difference to these students’ education and to their future. As a diverse College in the UK, we offer an exciting, innovative and stimulating work environment with a wide variety of employment opportunities.
About the role:The post holder will work as a member of the KS4 Provision working with students aged 15-16 to support the pastoral and educational needs of Year 11 ‘late arrivals’ referred by the Local Authority (LA) consisting of students who are without a mainstream school place, mainly from out borough schools or from overseas. Working under the direction of the KS4 Coordinator and Senior College Leadership Team the role also includes an extra administrative component. If you have a passion for supporting students with a range of abilities and are looking for a new opportunity, we would love to hear from you. For more information please have a look at the job description which outlines the role and person specification in further detail.
What we offer: Our team are important to us and we offer a wide range of benefits to recognise the hard work put in to supporting our learners. As a member of the support team you will receive: Eye care vouchers Cycle to Work scheme Season ticket loan Computer loan Local Government Pension Scheme (LGPS) Continuous Professional Development Access to the Colleges Employee Assistance Programme (EAP) Discount at the Colleges on-site hair and beauty salonAccess to Perkbox, our rewards and discounts platform
Important Information: The safety and welfare of our learners and staff is extremely important to us and this is why we pride ourselves on our safeguarding procedures. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. Please note, it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children. For further information about our Safeguarding and Prevent policy, please view the documents attached. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, race, religion or belief and marriage and civil partnership. To apply, please complete an application form before the closing date specified, as CVs will not be accepted. Please ensure you also include a supporting statement as part of your application. We may close the application deadline earlier than expected, so please ensure you submit your applications as soon as possible.

Assistant Service Manager, Band 6

Secondment Cover: 12 months

An opportunity has arisen to join the Planned Care Surgery Operational team as an Assistant Service Manager in Chelsea and Westminster Hospital supporting Ophthalmology, Pain and Plastic Surgery services.

The Assistant Service Manager will work closely with nursing, administrative and clinical teams to deliver excellent performance and achieve agreed productivity targets. You will be responsible for the delivery of high quality and efficient patient services in defined clinical areas and will work on and support the direct management of a range of agreed projects and service improvement initiatives.

This is a fast paced and busy role and you should ideally have some operational experience at a junior level, delivering improvements to systems, processes and performance, working across a wide range of staff to achieve good outcomes for patients. You will have excellent communication skills - both oral and verbal - and will be able to work well under pressure, balancing competing demands and meeting tight deadlines.



The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs

The Assistant Service Manager will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access, PALs and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the Service Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly manage mutually agreed projects and service improvement initiatives.

The Assistant Service Manager will ensure that line management their staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Operational Management
• Provide hands-on operational management to designated areas of the Division, ensuring the delivery of services in line with expected service standards.
• Be accountable through the General Manager, Deputy General Manager and Service Manager for the monitoring and delivery of key quality, productivity and performance targets.
• Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service
• Assist the Service Manager in ensuring that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
• On behalf of the Service Manager, work closely with the Service Directors and Clinical Directors to assure compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service. Assist with the booking of additional medical staff as needed and maintain the relevant staffing spread sheets.
• Support the service manager with the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with medical staff and with the Patient Advisors. Ensure corrective action is taken in response to patient feedback
• Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing.
• Facilitate partnership and integration between services across multiple sites e.g. in relation to aligning systems and processes, sharing best practice, improving data etc.
• Ensure effective clinic utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets
• Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales.
• Identify service improvement or modernisation initiatives that will enhance the patient experience, improve the quality of care provided or enable improvements in performance; work with relevant staff and stakeholders in order to make recommendations in relation to the size and scope of the project.
• Manage small service changes or assist in wider change programmes as required, ensuring there is thorough planning, scoping, stakeholder engagement, patient communication and resource planning
• Proactively take steps to ensure compliance with internal and external governance and best practice requirements
• Identify and manage audits and service improvement projects in collaboration and with support of GMs, DGMs, SMs, Nursing and Medical teams
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• With support of the service manager, participate in business planning and ensure that there is enough capacity within the service to match the patient demand and needs.
• Participate in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures

Staff Management
• Support Service Managers and Operational Admin Support B4 in emergency rotas, co-ordination of annual leave and study leave for clinicians, ensuring cover is always maintained and agency expenditure is minimised
• Support Operational Admin Support B4 in delivering their objectives
• Ensure close working relationships are maintained with the clinical professionals on all matter relating to patient care within the service

Financial Management
• Play an active role in identifying areas within the service where expenditure can be reduced and/or income generated (CIP)
• Be involved under the Service Manager’s/ DGMs/GM instruction in the business planning process, producing capital and revenue business cases and proposals for service development.
• Undertake detailed information analysis of specific projects/reports requiring high levels of analysis.
• Contribute to the management of performance information, taking a lead for specific projects

General

These duties are not exhaustive and will be reviewed with the post holder, allowing for amendments within the broad scope and band level of the role. All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff. Appointment to this post is subject to the Rehabilitation of Offenders Act and the post holder is required to undertake a Disclosure & Barring Service Check (DBS). Once a job offer is made, all NHS staff must have a work health assessment that adheres to equal opportunities legislation and good occupational health practice. Any offer of appointment is conditional pending the successful completion of pre-employment checks, including a health assessment. Work health assessments are one of six employment check requirements that employers must undertake, as outlined in the NHS Employment Check Standards.


This advert closes on Wednesday 4 Dec 2024