Total 13 Customer Service job vacancies in Hoddesdon, Hertfordshire, EN11 9BX

Student Support Assistant ** Permanent positions available **Flexible to work 3-5 days per week – Monday - Friday: 9:00 am – 3.30 pm (Wednesday 9:00am – 4:15pm)MAX 33.25 hours per weekTerm Time Only Posts of 37 weeks£14.55 Per hour (including holiday Pay)Based at the St Albans Campus
LIFE is a specialist provision based at the ST Albans campus which caters for young people ages 16-22 . The LIFE provision consists of three areas Springfield caters for students with Profound and Multiple Learning Difficulties (PMLD) , including those on the Autistic spectrum Supportive Learning is designed for students with Moderate Learning Difficulties (MLD) , working from Entry Level 1 to GCSE in Maths and English. Foundation into Vocation is dedicated to supporting young people with moderate learning difficulties, disabilities, and Social & Emotional Mental Health (SEMH) Needs. We empower the students to transition from supported education settings or prolonged periods out of education into Vocational Further Education or employment. Interviews will take place on a date to be confirmed WHAT WE OFFER: • Automatic entry into the Local government pension scheme • A dedicated and friendly team of professionals who are keen to develop and learn. • Excellent CPD opportunities to grow and development through mentorship and coaching. • Free onsite parking. • Subsidised onsite restaurant. • A cycle scheme and discounted gym membership. We welcome applicants from all backgrounds and communities, and we welcome applicants who are currently under represented in our workforce. This includes but is not limited to Black, Asian and Minority Ethnic (BAME) candidates and disabled candidates.

Are you a technically minded problem solver with a desire to support and develop on IT systems and Applications?

If the answer is yes, Altro may have the opportunity you are looking for…

Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team, based here in Letchworth Garden City. Operating as one part of Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of thirty based globally.

So, as a Service Desk Analyst, what will you be doing?


Working in a Service Desk team to;
Answer support calls via the main Service Desk line
Support the ITSM application to create/log/respond to tickets, reply to emails / escalate if necessary
Provide support to clients using PC remote support tools or in person
Support and maintain company IT hardware i.e. Printers, Laptops etc.
Work closely with colleagues and escalate calls as appropriate
Provide feedback to IT Team on methods to improve client satisfaction
Co-ordination of technology for New Starters and Leavers
Creation of work accounts i.e. AD Accounts and Apple/Google ID’s
Setting up of PC’s/Laptops and Mobiles for customers
Maintaining and cataloguing IT assets and ensuring IT inventory is up to date
To act with courtesy, discretion and confidentiality


So, who are Altro?

The Altro Group has 2 trading divisions. Altro, a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport and Autoglym, a leading British manufacturer and supplier of premium vehicle valeting products. We have been going strong since 1919, family owned and run, we share family values; we care about you, each other and are passionate about what we do.

As well as an exciting opportunity and a competitive salary, what do we have to offer?


Holiday entitlement starts at 25 days; if you need a little extra... you can buy some more
A defined contribution pension scheme available for all staff
Hopefully never needed, but from day one you will be covered by our life assurance scheme
Occupational Sick Pay and an onsite Occupational Health Service
Confidential 24-hour life management and personal support service for you and your family
Enhanced family friendly benefits, including Maternity, Paternity and Shared Parental Leave.
Free eye tests are available for all employees
A paid day off each year to take part in our volunteering scheme
Don’t worry about getting parked...we have free car parking at all our sites
We offer long service awards to all our employees
Learning and Development - training and development support, no matter where you are in your career
A variety of social events across the group, including the company Christmas party.
It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.


What are we looking for?


IT experience necessary and qualifications would be an advantage
Proficient in Microsoft Windows operating systems and Office 365 applications
Previous experience of communicating with internal/external customers via telephone, collaboration software and email.
Experience of working within a customer focused environment
Previous administration experience would be an advantage
Experience of providing 1st/2nd line support


Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”

If you have the relevant experience and would describe yourself as someone who is self-motivated, team player, then we would love to hear from you! Click ‘Apply’ today.

The Deputy Designated Safeguarding Lead (DDSL) should be a committed and proactive member of support staff who will support our Designated Safeguarding Lead (DSL) in promoting and safeguarding the welfare of our students. The DDSL will play a crucial role in creating a safe and supportive environment where students can thrive academically and personally, both in school and online.

Job Title: Children & Young Adult Support Worker job vacancy Full or Part-Time, Location: Stevenage, Hertfordshire.

Salary: £11.72 - £12.20 per hour (Depending on Qualification)
Welcome Bonus: £1500
Shift Pattern: 4 Weekly rota patterns
Hours: Full or Part-Time shifts available, including weekends only
Training: Full training provided to Level 3 Diploma in Residential Childcare

We are thrilled to announce an exciting opportunity for a Children & Young Adult Support Worker in Letchworth Garden City, Hertfordshire. This role is brought to you by us, your dedicated Recruitment Partner, on behalf of a leading provider of Specialist Education Schools for Children & Young Adults with special educational needs (SEN) and disabilities.

Key Responsibilities:
Build meaningful relationships to positively impact the lives of children and young adults.
Demonstrate a passion for making a difference, even if you lack previous experience.
Work collaboratively within a supportive team to empower and assist where needed.
Guide and encourage supportive independence among children and young adults.
Communicate effectively with exceptional patience and resilience.
Employ creativity to meet the unique needs of each child or young adult.
Commit to a flexible rota pattern, typically working every other weekend.
Criteria:
Willingness to learn and go the extra mile.
Ability to guide and encourage supportive independence.
Exceptional communication skills and patience.
Resilient with a robust and positive nature.
Creative approach to meeting the needs of children and young adults.
Ability to work on a rota pattern, including weekends.
Successful applicants will undergo pre-employment safeguarding checks, including an enhanced disclosure and barring service (DBS) check. This position is exempt from the Rehabilitation of Offenders Act 1974, and as such, applicants are required to declare all convictions and cautions, including those which are spent unless protected under the DBS filtering rules.

For more information and to apply, click the apply button or you can contact us at 0113 4166900. Join this unique organisation in making a difference in the lives of children and young adults with SEN and disabilities.

Activity Care Worker

Full Time

At Quantum Care we are proud of our commitment to providing the highest quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. An exciting opportunity has arisen in one of our Homes for an Activity Care Worker to join the team.

As an Activity Care Worker:

You will be part of the Home Care Team providing a varied program of activities to stimulate and entertain our residents.
You will have excellent communication and creativity skills and a genuine enthusiasm for working with older people.
Experience in a similar role would be useful but we will provide you with comprehensive training and support.
You just need to be creative, outgoing and have a passion for working with older people in a friendly environment.
We would love to have you in our team and in return we will provide the following rewards & benefits:

Competitive salaries with weekend enhancements.
Career development opportunities & recognition of career milestones.
First class in-house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance to help balance work, family and life.
Company pension scheme & optional salary death in service benefit (after 1 year).
Free DBS and uniform.
Access to retail offers.
Refer a friend scheme of £500 per referral.
Terms and conditions apply to all benefits

This is a great opportunity to join a well-established organisation that offers great career progression. We welcome applications from people around the world who can work in the UK permanently or for a limited time. We need to make sure that our candidates have the right to work in the country as we’re not able to employ them otherwise. We are not able to offer sponsorship.

Night Care Worker

Full-time, Part-time & Quantum Flexi (Casual) hours available

At Quantum Care we are proud of our commitment to providing the highest quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. Our team ensure that all our residents will receive a tailored care adapted to their individual needs, they support them with daily living, including recreational activities, food and drink, administering medication, accessing health care and personal care. They offer support that directly impacts our residents’ wellbeing, assisting them to enjoy everyday life with dignity.

Who we are looking for:

You’ll be naturally compassionate and patient, it is not necessary to have previous experience of working in a similar care environment because as long as you have a positive attitude and good communication skills, our first-class training will do the rest.
You’ll be willing to undertake all aspects of care to meet the physical, emotional and social needs of our residents, training will be provided.
A willingness to be trained and to achieve Level 2 Diploma in Health and Social Care
The ability to work shifts (including weekends and evenings)
You must be aged 18 or over to apply for this job
We would love to have you in our team and in return we will provide the following rewards & benefits:

Competitive salaries with weekend enhancements
Career development opportunities & recognition of career milestones
First class in house training provided from day one
Free Employee Assistant Programme: Providing 24/7 assistance to help balance work, family and life.
Company Pension Scheme & optional salary death in service benefit (after 1 year)
Free DBS and uniform
Access to retail discounts and offers
Refer a friend scheme of £500 per referral
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established organisation that offers a permanent job with great career progression. We welcome applications from people around the world who can work in the UK permanently or for a limited time. We need to make sure that our candidates have the right to work in the country as we’re not able to employ them otherwise. We are not able to offer sponsorship.

Senior Care Assistant – Weekdays and alternate weekends required

Full Time

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex.

We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

You will be responsible for:

Taking a leadership role on a designated unit Reviewing and updating care plans.
Giving personal care to residents.
Administering medication and ensuring that social activities are provided during each shift.
Your Skills:

Essential to hold a Level 2 Diploma in Health and Social Care.
Desirable to hold a Level 3 Diploma in Health and Social Care ( Or willingness to work towards).
You must have substantial experience of working with older people in a residential care setting and a real passion for leading and delivering outstanding care to our residents.
We would love to have you in our team an in return we will provide the following rewards & benefits:

Competitive salaries with weekend enhancements.
Career development opportunities & recognition of career milestones.
First class in house training provided from day one.
Free Employee Assistant Programme: Providing 24/7 assistance to help balance work, family and life.
Company Pension Scheme & optional salary death in service benefit (after 1 year).
Free DBS and uniform Access to retail discounts and offers.
Refer a friend scheme of £500 per referral.
Terms and Conditions Apply

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

Care Worker – Weekdays and alternate weekends required

Full-time, Part-time hours available

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex. We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

Who we are looking for:

It is not necessary to have previous experience of working in a similar care environment because, as long as you are an empathetic individual who has a positive attitude and good communication skills, our first-class training will do the rest.
You will be able to undertake all aspects of caring for older people with compassion and respect in order to meet the physical, emotional and social needs of our residents.
Our staff have access to first class induction training and ongoing learning and development opportunities including the opportunity to work towards industry recognised qualifications.
Our Homes operate on a 24/7, 365-day basis therefore you will need to be able to work shifts (including weekends, evenings and Bank Holidays).
You must be aged 18 years or over to apply for this job.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at weekends and Bank Holidays
Career development opportunities and recognition of career milestones
First class in house training provided from day one
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
Company Pension Scheme (after 1 years’ service)
Free DBS check and uniform
Access to retail discounts and offers
Refer a friend scheme of £500 per referral
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

Senior Care Assistant - Weekdays and alternate weekends required

Full and Part Time Hours Available

Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex.

We need the right people to join us and provide the best possible care to our residents, offering support, maintaining dignity and assisting them to enjoy every day living in our Homes.

As a Senior Care Assistant you will be responsible for:

Taking a leadership role on a designated unit
Reviewing and updating care plans
Giving personal care to residents
Administering medication and ensuring that social activities are provided during each shift
Your Skills:

Essential to hold a Level 2 Diploma in Health and Social Care.
Desirable to hold a Level 3 Diploma in Health and Social Care ( Or willingness to work towards).
Essential to hold a Level 2 Award in Dementia awareness or equivalent
You must have substantial experience of working with older people in a residential care setting and a real passion for leading and delivering outstanding care to our residents.
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:

Competitive salaries with enhancements at weekends and Bank Holidays
Career development opportunities and recognition of career milestones
First class in house training provided from day one
Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
Company Pension Scheme (after 1 years’ service)
Free DBS check and uniform
Access to retail discounts and offers
Refer a friend scheme of £500 per referral
Terms and Conditions apply to all benefits

This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression.

We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.

Senior Learning Support Assistant (TTO)Term Time Only£27,080 - £29,594 (pro rata)Based at St. Albans CampusWe are seeking to appoint an experienced, highly motivated, and dedicated individual to Line Manage a team of Learning Support Assistants as well as support our students to ensure they reach their full potential. You will need knowledge, experience, and awareness of a variety of approaches to supporting students.
The role will include liaising closely with the Curriculum, parents, and carers to ensure they are provided with up to date, accurate information regarding the support the students are receiving, this will also include Chairing EHCP reviews.
You will need to be highly organised and have attention to detail, working across all Curriculum levels within a diverse, fast-paced environment, while also Line Managing a team of Learning support assistants.Required Skills• Good standard of education or extensive experience
• Experience of supporting students with specific additional needs e.g., sensory impairment, dyslexia and/or Autism/Asperger’s Syndrome within an educational/similar environment
• Proficient level of ICT Skills (Office 365)
• Knowledge of SafeguardingWhat we Offer:Automatic entry into the Local Government pension scheme
Life insurance
Generous Annual Leave – (30) days pro rata plus 8 days bank holiday pro rata
Family friendly policies and flexible working opportunities available
Excellent CPD Opportunities to grow and develop through mentorship and coaching.
Free Onsite Parking
Subsidised onsite restaurant.
A cycle scheme and discounted gym membership

We're recruiting for an experienced Service Manager for a supported living service in Radlett, Hertfordshire. This pivotal role involves leading a team supporting individuals with learning disabilities and complex needs, ensuring high standards of care, and managing the transition from inpatient care to a supported living model.
Key Responsibilities:

• Lead and manage a team in a medium to large supported living setting.
• Oversee the transition process for individuals with complex needs.
• Ensure compliance with legal frameworks (e.g., DoLS).
• Manage budgets and maintain financial viability.
• Provide practice leadership to develop and align best practices within the team.
• Be part of an on-call rota.

What we're looking for:

• Experience managing supported living or residential services.
• A background in supporting individuals with learning disabilities and complex needs.
• Strong leadership, coaching, and team development skills.
• Knowledge of relevant legal frameworks (e.g., DoLS, best interest requirements).
• NVQ Level 3 or QCF Level 5 (or willingness to obtain).
• Full UK driving licence.

Benefits include:

• £37,080 per annum.
• High-quality training and career development.
• Flexible working hours.
• Up to 28 days annual leave (pro-rata).
• Contributory pension scheme.
• Health portal access & employee support.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

I am currently looking for an enthusiastic and committed Customer Services Advisor on behalf of my client in Borehamwood.

This role is a full time temporary role (36 hours per week) for around 3 months paying £14.00 per hour. My client is flexible on start and finish times within business hours.

The main duties of this role will be answering calls and emails form the public in a professional and timely manner.

You will need to follow enquiries through to completion wherever possible and delivering the service to the best possible standards of customer care.

Undertake any follow-up administrative work associated with the operation of the Customer Service Centre.

To make sure all customers are dealt with quickly and effectively, working to response targets and the standards of customer care specified in the Customer Service Strategy and advising of any proposed follow-up action and timescales.

Update Customer Service Centre information systems as required.

If you interested in this role please apply straight away as this will be an immediate start

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Location: Hertford

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions