Total 380 Customer Service job vacancies in Edwards AFB, California

MAJOR DUTIES:

• Responsible for the safety and good conduct of the vessel and all persons embarked including crew members, other staff, and passengers.
• Oversees and manages all operational safety aspects, including but not limited to: proper navigational operations; safety of cargo and personnel; proper loading of cargo; and determinations as to whether to operate in certain sea and/or weather conditions.
• Provides administrative and technical supervision and oversight of vessel crews which includes other Federal employees, several non-profit partner employees, and/or skill/trained volunteers.
• Oversees operational readiness, upkeep/maintenance, and preservation of five (5) National Historic Landmark vessels (in addition to the dozen small vessel fleet).
• Inspects all park vessels on a periodic basis and recommends repairs.

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office of Human Resource Operations Labor/Employee Relations and Negotiation

The following are the duties of this position at the full working level.

• Provides authoritative advice and assistance and performs a variety of services to management officials at all levels within the organization on the full range of assigned specialized fields of personnel management.
• Maintains complete knowledge of assigned personnel management function(s) and provides authoritative technical assistance on complex problems referred from other human resources specialists and assistants. Serves as technical consultant to other human resources specialists.
• Meets with management officials at all levels regarding controversial personnel management problems. Provides alternative problem solutions to meet management's needs.
• Participates on national, regional, or local task groups as required.
• Serves as team leader for a team of human resources specialists and assistants when required. Distributes and balances work among team members in accordance with established work flow or job specialization; amends or rejects work not meeting established standards; approves leave for a few hours or for emergencies; resolves simple or informal team member complaints and refers other complaints to supervisor; reports to supervisor on team performance, progress, training needs, and disciplinary problems; and makes suggestions to supervisor concerning promotions, reassignments, recognition of outstanding performance, and personnel needs.

GS12/13

• Identifies and analyzes key issues, develops strategies, and advises Commander and senior leadership on recommended courses of action on a broad variety of topics related to MAJCOM, NAF, FOA or DRU functions. Uses quantitative and qualitative analytical techniques, knowledge of management processes and techniques to improve support systems and assigned programs.
• Serves as Project Officer for Commander directed initiatives and special interest items. Participates in special projects and initiatives and performs special assignments as requested.
• Coordinates review of higher level taskings, identifies best course of action, potential problems, and recommends MAJCOM, NAF, FOA or DRU response. Performs high-level integration of analytical and time sensitive staff activities.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

Position responsibilities include:

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

• Meets the Regions human resources, budget and management analysis needs.
• Coordinates with Region Manager and Operations Manager in the responsibility of daily operations of joint military and civilian activities for 55 states and territories.
• Arranges for confidential and policy level conferences and meetings between stakeholders, high-ranking officials, leaders of trade associates and government agency representatives.
• Oversight with responsibilities that relates to government credit card applications and accountable property.

• Meets the Regions human resources, budget and management analysis needs.
• Coordinates with Region Manager and Operations Manager in the responsibility of daily operations of joint military and civilian activities for 55 states and territories.
• Arranges for confidential and policy level conferences and meetings between stakeholders, high-ranking officials, leaders of trade associates and government agency representatives.
• Oversight with responsibilities that relates to government credit card applications and accountable property.

The Health System Specialist for Purchased Referred Care (PRC) is located at the Ft. Yuma Service Unit. The specialist performs assigned program activities and functions related to PRC requirements. Such activities include analyzing, evaluating, advising, and coordinating PRC and alternate resources operations. This position reports to the Supervisory Health System Specialist.

• Reviews and provides analysis of health data submitted and compiled from various programs to assure accuracy and completeness. Provides guidance and instruction to originators on information requirements, changes in processing methods, and proper reporting procedures.
• Makes determination as to patient eligibility, scope, and priority for the PRC program. Responds to inquiries and requests for PRC assistance made to the Service Unit Director.
• Accountable for the maintenance and control of Service Unit PRC funds for medical services. Compiles statistical and fiscal data necessary to determine funds required to meet the needs of the PRC program for the Service Unit.
• Performs periodic spot reviews and audits of completed authorization forms and other documents to insure consistent and correct use of allotment, object, sub-object, and sub-activity coding required by financial management practices.
• Implements and directs the patient database information system which includes conducting patient interviews to obtain information on demographic and alternate resources data, recording the information and submitting for alternate resources reimbursement.

• Develops, coordinates and leverages internal and external relationships between the client and GSA to achieve agencies’ business objectives. Responsible for developing and maintaining a strategic organizational relationship with the client at the regional level and acting as an internal regional expert on the client’s mission, strategic direction, key personnel and workplace needs.
• Gathers, analyzes, and shares client and GSA business intelligence. Conducts research (with the Account/Customer Analyst, if applicable) to understand the client’s mission and business drivers and assess factors which may impact its regional workplace needs. Remains informed and current regarding the products, services, and expertise offered by PBS, the Federal Acquisition Service, the Office of Citizen Services and Innovative Technologies and the Office of Governmentwide Policy, in order to identify opportunities where GSA expertise can support client business needs.
• Leads and/or actively participates in the account management process including: segmenting assigned accounts; developing account plan goals, strategies and activities; identifying and managing opportunities; and implementing, measuring and monitoring account strategies and business opportunities.
• Responds to customer inquiries and assists in the resolution of transactional and/or systemic customer issues/problems (service delivery, project delivery GSA business practices, etc). Maintains control/ credibility/ visibility/leadership on issues.
• Proactively builds positive relationships across the Region business lines, with National Office, and in the client agency to develop a network to support customer service issue resolution, leveraging these relationships to participate in resolving difficult and/or longstanding issues as well as generate and execute account planning activities. Coordinates communications in collaboration with national and regional business lines/subject  matter experts to ensure alignment of internal/external stakeholder expectations.

If selected for this position, you will serve as a Litigation Support Specialist responsible for providing a variety of technical, analytical, and legal support services to facilitate litigation decisions, trial preparation, and presentation. Typical work assignments will include:

• Evaluating electronic files and developing a plan for their handling and management, organizing voluminous case information for efficient retrieval through automated means such as scanning, indexing, and controlling of documents into a database for review. Performs quality control on processed files and addresses any identified issues.
  
• Generating electronic discovery productions that comply with production specifications and deadlines.
  
• Preparing computerized trial presentation programs.
  
• Maintains accurate and current records regarding incoming electronic case materials, adhering to office tracking protocols, such as by completing standardized inventory or tracking forms and index of processed materials.
  
• Uses document review database functions such as coding, tagging, advanced searching, sorting, filtering, and analytics (e.g., threading, stemming) for the case team and advises litigation teams on these functions' use.

If selected for this position, you will serve as a Litigation Support Specialist responsible for providing a variety of technical, analytical, and legal support services to facilitate litigation decisions, trial preparation, and presentation. Typical work assignments will include:

• Evaluating electronic files and developing a plan for their handling and management, organizing voluminous case information for efficient retrieval through automated means such as scanning, indexing, and controlling of documents into a database for review. Performs quality control on processed files and addresses any identified issues.
• Generating electronic discovery productions that comply with production specifications and deadlines.
• Preparing computerized trial presentation programs.
• Maintains accurate and current records regarding incoming electronic case materials, adhering to office tracking protocols, such as by completing standardized inventory or tracking forms and index of processed materials.
• Uses document review database functions such as coding, tagging, advanced searching, sorting, filtering, and analytics (e.g., threading, stemming) for the case team and advises litigation teams on these functions' use.

The Pathways Recent Graduate Program is for recently graduated or graduating individuals who are looking for developmental experiences in the Federal Government intended to promote possible careers in the civil service. Recent Graduates will serve on this appointment for one year. During the first year the selectee will perform developmental activities designed to help them acquire the competencies of the target position in which they may be placed upon completion of the program. Participants who successfully complete the Recent College Graduates Program may be eligible for conversion to the target position on a permanent or term (more than one to four years in duration) basis without further competition. For more information on the Pathways Recent Graduate Program, please visit https://www.usajobs.gov/StudentsAndGrads.

As a Biologist your duties may include, but are not limited to, the following:

• Collect biological data, maintain daily hatchery operations records, and assist with the spawning, raising, and releasing of Endangered Winter-Run Chinook Salmon.
• Conduct quarterly water sampling and compile results into reports for submission to the State Water Resources Board.
• Provide hatchery operations updates, conduct tours, and make presentations to inform stakeholders and organizations of the Fish Hatchery's work and objectives throughout the year.
• Observe, track, and maintain fish health data of all fish on station, using various data collection systems to report any findings to manager.
• Maintain all records pertaining to fish held on station, spawning efforts, genetics, and fish culture throughout each spawn season.

As a Biologist your duties will include, but are not limited to, the following:

• Collect biological data, maintain daily hatchery operations records, and assist with the spawning, raising, and releasing of Endangered Winter-Run Chinook Salmon.
• Conduct quarterly water sampling and compile results into reports for submission to the State Water Resources Board.
• Provide hatchery operations updates, conduct tours, and make presentations to inform stakeholders and organizations of the Fish Hatchery's work and objectives throughout the year.
• Observe, track, and maintain fish health data of all fish on station, using various data collection systems to report any findings to manager.
• Maintain all records pertaining to fish held on station, spawning efforts, genetics, and fish culture throughout each spawn season.

As a Biologist your duties will include but are not limited to the following:

• Collect biological data, maintain daily hatchery operations records, and assist with the spawning, raising, and releasing of Endangered Winter-Run Chinook Salmon.
• Conduct quarterly water sampling and compile results into reports for submission to the State Water Resources Board.
• Provide hatchery operations updates, conduct tours, and make presentations to inform stakeholders and organizations of the Fish Hatchery's work and objectives throughout the year.
• Observe, track, and maintain fish health data of all fish on station, using various data collection systems to report any findings to manager.
• Maintain all records pertaining to fish held on station, spawning efforts, genetics, and fish culture throughout each spawn season.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives.