Total 451 Customer Service job vacancies in Coventry, CV2 2DX

Amending and sending out clinical documents (e.g., letters) Ensuring appropriate care records and files are available to clinicians (e.g., for inpatient and outpatient appointments and for ad hoc requests) Accurately inputting confidential data using a variety of Trust IT systems in a timely way. Booking interpreters and transport for patients as required Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements. Receive and open incoming post and take action as required. For further details of the role please see the attached job description

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


The Healthcare Support Worker within the Hospital at Night team will support the Clinical Night sisters and Night Nurse Practitioners by providing clinical support to patients throughout the hospital.

One key aspect of this is the ability to provide venepuncture and cannulation ensuring adherence to Trust Policies at all times e.g. Sharps Policy , Infection Control and ANTT to ensure that patient investigations and treatments can be carried out in a timely manner.

The Healthcare Support Worker within the Hospital at Night team will also be expected to support ward staff in all aspects of patient care as directed by the clinical Night Sisters/Night Nurse Practitioners.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Perform venepuncture and/or cannulation with willingness to complete training if required

Provide cascade training for mandatory training e.g. handwashing

Provide all aspects of patient care when necessary to maintain patient safety/comfort/dignity

Utilise ipad for task management

Ensure H@N iPad's are allocated to and returned from the MDT

Uphold the Trust values at all times

Support the team in expected and unexpected clinical events e.g. assisting with patient transfer

Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards

Please be advised that interviews are proposed for 16th December 2024.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Provide cascade training for mandatory training elements e.g. handwashing, manual handling etc. following appropriate training
• Work as an effective member of the Hospital at Night team to support the Clinical Night Sisters / Night Nurse Practitioners in patient care
• Communicate effectively with all member of the Hospital at Night team to ensure that patients receive the support they need
• Report any concerns to the Clinical Night Sisters / Night Nurse Practitioner to ensure that patient safety is not compromised at any time throughout the night
• Perform venepuncture / cannulation as required to ensure there are no unnecessary delays in patient investigation or treatment. If unsuccessful prompt escalation to H@N co-ordinator
• Provide all appropriate aspects of patient care when necessary to maintain patient safety, comfort and dignity
• Ensure replenishment of H@N Team forms e.g. sign in registers. Ward round sheets, IPad sign-out sheets
• Ensure return of H@N Ipads from team and MDT and thorough cleaning at end of shift
• Uphold the Trust Values at all times
• Responsible for own actions also ensuring escalation to appropriate healthcare practitioner if any concerns regarding a patient
• Undertake agreed clinical and non-clinical tasks following training in defined practices e.g. Blood Glucose monitoring, ECG recording, administrative tasks as directed by Band 7 etc. Ensure referral to the appropriate healthcare practitioner where appropriate
• Support the team in expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency / clinical need e.g. assisting with patient transfers on occasion during busy periods
• Maintain a clean, safe environment ensuring adherence to trust standards of cleanliness, hygiene and infection control at all times
• Promote and monitor adherence to Health and Safety and Trust Policy designed to protect healthcare staff and service users from known hazards.

For further details please see the attached job description.


This advert closes on Sunday 8 Dec 2024

To provide a highly visible point of contact for patients or a representative raising an enquiry or complaint. To function as a key point of contact for patients or their representatives through consulting with them to understand and to take details of their enquiry or complaint, whether that be in person, over the telephone or by written correspondence. To produce high quality acknowledgement letters, confirming the complaint details and the patients or their representatives desired outcome. To provide comprehensive support to those accessing and using the service through explaining and agreeing with them how their enquiry or complaint will be investigated. To maintain an exceptional understanding of data protection regulations and the Complaints Policy to ensure that patient information in only shared when it is appropriate to do so. To ensure all contacts are kept fully updated throughout their case. To refer clients to advocacy services and other health and social care services when appropriate. To plan and facilitate complaint meetings and other methods of resolving patient, family, and carers concerns. Communicate complex and sensitive information to patients, relatives and carers in a compassionate manner and advise them of their options if they are dissatisfied with the outcome of their enquiry or complaint. Maintain an excellent awareness of the Trusts Patient Safety Process and to recognise and flag when any issues raised within a complaint may constitute a patient safety incident. Work in close collaboration with staff across the Patient Relations Team and wider Trust to ensure we deliver a patient centred approach to the handling of enquiries and concerns. Maintain accurate and up to date electronic case records on the Trusts incident management system and on other programmes, such as Microsoft Excel. Maintain a good working knowledge of accessibility standards to identify any requirements of service users and to make reasonable adjustments wherever required to provide an accessible service. Participate in appraisals and personal reviews and work to achieve agreed set objectives. Participate in appropriate training and development activities. When required cover the work of colleagues during periods of absence or peak workloads. Undertake any other duties as required by the Patient Experience management/coordinators in accordance with the grade and nature of the post. For further details of the role please see the attached job description.

1. Responsible for own actions, ensuring all patient interactions/observations are communicated to the appropriate healthcare practitioner. 2. Undertake agreed clinical and non-clinical tasks, extending range following training in defined practices. 3. Ensure referral to the appropriate healthcare practitioner where appropriate, for example if any concerns are identified before or after a procedure. 4. Help with the collection/transfer of patients to and from the Catheter Suite department. 5. Prepare the documentation and packs for pre-assessment clinic, and for the following days lists. 6. Demonstrate technical and/or practical skills to ensure optimum patient management, for example preparing patients for procedures and recovering patients following their procedure under supervision of a trained colleague and once competencies are met. 7. Plan your daily workload, including stocking and cleaning of identified medical and non-medical equipment, for example, Cath Labs, recovery area, procedure trolleys. 8. Check stock levels within labs and escalate any shortages to clinical teams and stock personnel. 9. Help to unpack stock, store stock in appropriate store cupboard working closely with the stock personnel. 10. Assist with personal patient care, for example, feeding, assisting with mobility needs. 11. Support less experienced members of staff in their orientation to the ward and role. 12. Support the team in expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need. 13. Support clinical teams during medical emergencies such as cardiac arrests. 14. Support staff and patients exposed to difficult situations arising in the clinical area e.g. after receipt of bad news or following an unexpected event, for example, a delay in treatment time 15. Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times. 16.Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards. For further details please see the attached job description.

Provide cascade training for mandatory training elements e.g. handwashing, manual handling etc. following appropriate trainin Work as an effective member of the Hospital at Night team to support the Clinical Night Sisters / Night Nurse Practitioners in patient care Communicate effectively with all member of the Hospital at Night team to ensure that patients receive the support they need Report any concerns to the Clinical Night Sisters / Night Nurse Practitioner to ensure that patient safety is not compromised at any time throughout the night Perform venepuncture / cannulation as required to ensure there are no unnecessary delays in patient investigation or treatment. If unsuccessful prompt escalation to H@N co-ordinator Provide all appropriate aspects of patient care when necessary to maintain patient safety, comfort and dignity Ensure replenishment of H@N Team forms e.g. sign in registers. Ward round sheets, IPad sign-out sheets Ensure return of H@N Ipads from team and MDT and thorough cleaning at end of shift Uphold the Trust Values at all times Responsible for own actions also ensuring escalation to appropriate healthcare practitioner if any concerns regarding a patient Undertake agreed clinical and non-clinical tasks following training in defined practices e.g. Blood Glucose monitoring, ECG recording, administrative tasks as directed by Band 7 etc. Ensure referral to the appropriate healthcare practitioner where appropriate Support the team in expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency / clinical need e.g. assisting with patient transfers on occasion during busy periods Maintain a clean, safe environment ensuring adherence to trust standards of cleanliness, hygiene and infection control at all times Promote and monitor adherence to Health and Safety and Trust Policy designed to protect healthcare staff and service users from known hazards. For further details please see the attached job description.

For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements. If you have any questions, please contact Helen Harrison / Helen.Harrison@uhcw.nhs.uk Please see attached Job description and person specification for full details of roles and responsibilities.

To support the perioperative, pain & vascular access teams

Provide effective and efficient administrative support to the department

Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Please be advised the interviews for this post are scheduled to take place on 16th December 2024.

• Providing an efficient and professional administrative/reception service across all services in the building
• Word-processing including copy typing.
• Handling all aspects of patient appointments via the telephone and face to face
• Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
• Taking detailed messages via telephone or on reception, deal with them in a timely and efficient way and refer as appropriate.
• Amending and sending out clinical documents (e.g., letters)
• Ensuring appropriate care records and files are available to clinicians (e.g., for inpatient and outpatient appointments and for ad hoc requests)
• Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
• Booking interpreters and transport for patients as required
• Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
• Receive and open incoming post and take action as required.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• Liaise with staff, service users and stakeholders.
• Provide excellent telephone skills.
• Accurately record telephone messages and other enquiries and refer as appropriate.
• Provide effective communication and problem solving both face to face and via telephone.
• Be compassionate and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g., aggressive, or demanding behaviour.
• Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
• Respect should be demonstrated to all service users and colleagues at all times.
• Be responsible for receiving and signposting service users and visitors to the appropriate department / person within the building and undertake admin duties associated with their attendance.
• To be the first point of contact on reception, demonstrating a friendly, approachable, and professional manner at all times.

For further details of the role please see the attached job description


This advert closes on Sunday 8 Dec 2024

Liaise with staff, service users and stakeholders. Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate. Provide effective communication and problem solving both face to face and via telephone. Be compassionate and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g., aggressive, or demanding behaviour. Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. Respect should be demonstrated to all service users and colleagues at all times. Be responsible for receiving and signposting service users and visitors to the appropriate department / person within the building and undertake admin duties associated with their attendance. To be the first point of contact on reception, demonstrating a friendly, approachable, and professional manner at all times. For further details of the role please see the attached job description

1. Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. 2. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors. 3. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. 4. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. 5. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. 6. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate. 7. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. 8. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs. 9. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice. 10. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate. 11. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus. 12. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need. 13. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. For further details of the role please see the attached job description.

1. Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. 2. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors. 3. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. 4. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. 5. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. 6. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate. 7. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. 8. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs. 9. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice. 10. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate. 11. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus. 12. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need. 13. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. For further details of the role please see the attached job description.

The Emergency Practitioner within the Emergency Department will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a ‘no wait philosophy’ and support ‘see and treat’ streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The Emergency Practitioner will undertake the role in accordance the ECP/ PENP Scope of Practice and is supported by other members of the multidisciplinary team. The Emergency practitioner will be administering medication under the Trust Patient Group Directions.

The Emergency practitioner will support Health Care Assistants and student Nurses and will have additional responsibilities of leadership and management within their Scope of practice.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

1. The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.

2. The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.

3. The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.

4. The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

2. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.

3. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

4. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

5. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

6. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

7. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

8. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EP’s.

9. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.

10. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.

11. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.

12. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patient’s dependency/clinical need.

13. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.


This advert closes on Wednesday 11 Dec 2024

The Emergency Practitioner within the Emergency Department will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a ‘no wait philosophy’ and support ‘see and treat’ streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The Emergency Practitioner will undertake the role in accordance the ECP/ PENP Scope of Practice and is supported by other members of the multidisciplinary team. The Emergency practitioner will be administering medication under the Trust Patient Group Directions.

The Emergency practitioner will support Health Care Assistants and student Nurses and will have additional responsibilities of leadership and management within their Scope of practice.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

1. The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.

2. The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.

3. The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.

4. The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

2. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.

3. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

4. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

5. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

6. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

7. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

8. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EP’s.

9. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.

10. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.

11. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.

12. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patient’s dependency/clinical need.

13. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.


This advert closes on Wednesday 11 Dec 2024

You must be aged 16 or over and have either a Level 2 BTEC Diploma or extended Diploma or equivalent qualification or have previous experience in a person-centred & public facing role. Healthcare Support Worker (HCSW)-Band 2-£23,615 + enhancements. Sponsorship is unable to be supported with this role. As a band 2 HCSW you must have previous experience of working within a person-centred & public facing role or already hold a level 2 health and social care related qualification. Recruiting to Values: To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trusts Values and Behaviours Framework and Values Based Recruitment Factsheet which can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. For further details of the job role please see attached job description.

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

As a Coventry City Council desktop engineer, you will be part of the End User Device team, supporting over 5500 corporate users across a range of business applications, and a range of hardware; Laptops, mobiles, tablets, meeting rooms, MFDs etc. We also provide support and services a significant number of schools, Adult Education sites and public libraries; as well as ad hoc events such as the Godiva festival and elections.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

As a Desktop Support Analyst, you will be working with a team of experienced desktop analysts in a multi-site environment, supporting corporate council staff, schools, adult education, libraries, and extended learning centres. There is an expectation that site visits will be undertaken in this role when required, so a driving license is desirable.

You will be responsible for; imaging, installing, and configuring computers, mobile and tablet devices, diagnosing hardware and software faults, supporting AV kit, printers, software installation & deployment, fulfilling requests and resolving technical issues remotely or in person on a site visit.

You will work in a demanding ITIL service environment, ensuring completion of work to agreed quality and timescales. There is also the opportunity for further development by contributing to project implementation, such as SCCM, Intune, Office 365, Windows 10/11.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for a motivated, passionate, and committed person to work in our End User Device team, who will provide support and on-going maintenance of the Coventry City Council estate, our education and library services, through to ad-hoc events such as the Godiva Festival.

Prior experience working in a desktop support role is desirable, but most importantly you must be a logical thinker, have a desire to learn, and be a good communicator with excellent customer service skills. On the job training will be provided to enhance & grow your technical skillset.

You will be working alongside other IT and business teams to ensure all assets, access, security, and changes are consistently managed in line with Council policies.

Essential Skills:

• Providing great service to stakeholders of all levels

• Good working knowledge of Windows 10/11, and Office 365

• Exceptional troubleshooting, diagnostic and triage skills

• Excellent communication & documentation skills

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): TBC

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• A*-B or 9-5 in English and Maths at GCSE.
• Experience of working in a senior administrative role.
• Experience of minuting meetings and undertaking follow up actions.
• The ability to work with a variety of partners and key stakeholders in an effective manner.
• Strong interpersonal and team-working skills.

What the school offers its staff

Eden Girls’ School, Coventry is a Muslim faith-based secondary school for 11 to 18 year old girls, which welcomes pupils from all faiths and none. We opened in 2014 and, like all Star schools, we have a leadership specialism. We are extremely proud to be one of the highest performing schools in the country, with the 3rd best Progress 8 score nationally for our 2019 GCSE results. We were graded as ‘Outstanding’ in all areas by Ofsted during our first inspection in July 2017.

We have an exemplary reputation for excellence in every aspect of school life. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.